a beautiful swimming pool with diving board and sun loungers was also provided

staff was very friendly and the breakfast was really nice

property with nice furnishing, beautiful garden and pool area

breakfast was a cold continental buffet with ham, cheese, fresh croissants and other breads, cereal

breakfast was great, the botanical garden is worth a stroll

s a fantastic hotel, very kind staff, beautiful rooms, delicious breakfast & great restaurant, nice spa & pool

it was nice that the kids could use it when it wasn't busy

i loved the idea of making my own food in a well equipped kitchen

the staff, the spa facilities, the rooms, the restaurant, drinks, food , not to mention, super pet friendly

hotel, very kind staff, beautiful rooms, delicious breakfast & great restaurant, nice spa & pool, relaxing

well situated on our way to porto along the camino. nice pool and gym.

parking

wifi had interrupts in my remote corner room (117), in both stays.

breakfast was very god

the hot tub was not hot and breakfast started to late.

breakfast and lunch was very good, although dinner was not the best food we had on our trip

if you have kids, consider another option

the view was stunning, and the bed was incredibly spacious and comfortable

compared to the staff in the restaurants and by the pool, the staff on the reception are a little cold

exceeded our expectations, but one thing i would say is do you really need to play music around pool and gardens

enough free parking in front of the hotel

bar is continuously unmanned and you need to go to reception to request a person cones to the bar

big comfortable room, nice location, free parking :)

the hotel was great for kids

free parking in the garage, good breakfast and dinner

if someone else uses it at the time, you ll be offered laundry service next day or two so plan your outfits

relaxed atmosphere friendly staff great bar dining areas pools and spa treatments were fantastic

breakfast delicious, especially bacon with eggs

breakfast, wifi, location, swimming pool and the service was good

the breakfast was excellent and the bar and dinner were too

free parking but the highlight was breakfast buffet with a very nice view from 10th floor

it had a nice bar and breakfast included also had parking

no facilities like gym swimming pool etc.

wifi bedding location

building, super helpful staff and service, friendly owners, fantastic breakfast, good location, super comfortable

cleanliness was not at all up to scratch - dirty laundry from previous guests still in our room, ant infestation

excellent facilities for a family - infinity pool, indoor pool, games room

the hotel is really neat and beautiful and the pool is great

the kids got quite overwhelmed by the intensity of porto, so loved having the opportunity to play in

amazing view over the river. breakfast was delicious. very comfortable bed.

the wifi didn t work in the bedroom, this was very disappointing as l had work to do.

wifi connection was bad

close to metro stop, but if you plan to walk to porto, be prepared for approx 25 minutes (with kids)

the breakfast was great and the room bigger than we expected

breakfast is excellent, the service also

swiming pool in the garden is big and it is a nice place to stay

was excellent, and great to be on the balcony overlooking pool and sea

interior, exterior gardens/ pool and neighbouring locale all perfect as was

the tasty breakfast outside with a superbly cute pool view was unforgettable

we loved everything, especially the pool and the garden, everything was very clean and organised

great hotel by the river douro. fantastic breakfast. superlative staff.

i highly recommend the spa treatment katia the therapist was awesome, we loved the

the pool area overlooking the douro river was breathtaking

two good pools, small but perfectly good gym

the warm welcome , good food at the pool and room service , good breakfast plenty of varienty and very fresh

gym equipment needs some renovation and service.

hotel, great location, views, breakfast, gym, swimming pool, spa

had a great time at the exe praia golf

the ocean view, the breakfast was really good, pool and sauna were great, staff was nice

golfe in the name of hotel is misleading , was expecting space around, but hotel is tightly packed

room service, room was not cleaned until 2pm

the restaurant and bar were excellent

on another separate note the wifi is the worst

spa is not working, we only had one towel in the room (two people)

the gym was closed for refurbishment

pool and gym and sauna are up to date

terrace was shut as was kids club which no one mentioned pre

the bar staff were great, particularly carlos, who was educating us on the different types of port

system the staff had for drinks at the bar wasn t ideal as it made the service slow

pool in the afternoons, which couldn't be very much enjoyed as the hotel was crawling with young kids making it

laundry cost is ridiculous

we did not wish to use the spa so can t comment

the restaurant and bar made it easy to have a night cap

the pool was a great relaxing touch

delicious breakfast

far from douro valley vineyards at least 1,5 h of drive avoid laundry the clothes returned late, dirty

and is willing to chat with you a bit but never losing their professionalism - indoor swimming pool open 24

was a kid sized robe in the bathroom, turn down service with a teddy bear and balloon, and even a kids menu at

pools, spa, sauna, bathrobes, slippers, a milk coffee machine when leaving the gym, and in the

the view from the entire suite was exceptional. bonus point for playroom for kids!!!

wifi

very warm and helpful staff, good reliable wifi, clean and functional facilities

clean wifi is working perfect 1 minute to the campanha train station and metro the prices are very

nice bar where the breakfast is served in the mornings

tv channels had english options and wifi was strong for a bit of work

wifi had issues here and there but spoke with them and it was resolved immediately so thank you

the bed was amazingly comfortable, helpful staff, and amazing room service

also the temperature of the spa pool should be more

more extensive room service menu

hotel with impeccable service, a 5-star view, excellent pool, delicious breakfast and proximity to the many port

everything including the free laundry

finding the laundry facilities in the property was a challenge!

i was very grateful for the laundry room to dry my sodden clothes after i got caught in a thunderstorm

laundry facilities are great after many days of travelling

very nice place, enough space for work, laundry available on site

opposite the hotel is 24h awesome bar with good bear

gym needs work given it is an outdoor gym, could have a night motion sensor light given gym is 24/7

no gym

wifi worked but was not really usable for streaming purposes

the bar staff were very friendly and helpful

no idea where laundry could be done and made no recommendations

i recommend this hotel, laundry close and local cafe and tapas bar fantastic value for money

bar etc were closed due to covid

wifi disconnects sometimes when the phone/tablet is on stand-by

the breakfast is excellent

comfortable big room with a kitchenette that disappeared when not needed

smartr porto reis de gaia & spa sits slap bang in the heart of gaia, surrounded by the famous port lodges, with

kitchen area very small with few amenities

no paper towels for the kitchen.

at that time of the night even a pin falling makes a loud bang let alone giving your kids a preaching(in french

didn t like that you couldn t have laundry done over the weekend

no iron in the room although there was a laundry service. no kettle for tea lovers.

also, the in-house laundry service shrank 4 of 5 items that were sent for cleaning

its entrance is very difficult, over charged for laundry despite promise to have it made next day

no gym but not a big deal. crowds at breakfast.

rooms very cleaned , breakfast really good , the same goes for the position

there was a lovely woman making breakfast, she was super sweet with our son (slightly embarrassed by the

bar that all really good

good location, comfortable beds, fast wifi

breakfast was handy and the entrance password policies were both secure and convenient

gym and swimming pool was a plus

amazing hotel, great room, great breakfast

and at breakfast 3) spacious room and bathroom 4) very comfortable bed 5) indoor swimming pool and gym 6) nice

modern gym

property is clean, breakfast was tasty, the location is quiet and nice surroundings

laundry was unclear and we were charged an extra 50% due to room service not collecting the laundry

separately we had inquired about laundry facilities and were told they had a send away service

laundry is limited one or two day per week

breakfast very good

view (room with river view) interior ambience wifi

breakfast, dinner, the bar and the staff, room service all lovely

sauna and spa was complimentary

my son enjoyed the outdoor and indoor pool

everything! from facilities, gym, breakfast, service and location. everything is ud83dudc4c

room was spacious and comfy, the staff really helpful and the spa was a lovely treat on a rainy morning

a larger gym.

the staff in the bar and restaurant made me feel very welcome and provided an excellent quality of service, i

we did not have breakfast at the hotel but we ordered room service one night and food was delicious

it had everything you could ask of it - a rooftop pool, lovely garden to have drinks in the evening and friendly

food and drink quite expensive. ordered room service one evening which took over an hour.

the breakfast was outstanding, with the delicious pastries and fresh bread being a particular highlight

staff, great room, breakfast was sufficient and the bed was comfortable

breakfast was okay but for the price i feel it could have had more options

ud83eudd70 the staff was very sweet and the breakfast was very good and had a very much variety of food

the breakfast buffet in the morning has everything

indoor breakfast

great location and great to have pool

location, garden area and pool

staff beautifully designed new hotel with wonderful views and a fabulous pool and excellent breakfast

breakfast was excellent, products were very high quality

laundry changed and room cleaned halfway through our weeks stay

we didn't use it but there is a kitchen

a bit more kitchen utensils.

a bit more light power, and better wifi.

room is big and it have a kitchen

there is a laundromat service down the block as well if you want to do your laundry

laundry and dry clean services were not yet setup, understandable since the hotel only opened up a

breakfast with eggs benedict and avocado toast was amazing

the breakfast bar is probably one of the best we've seen at a hotel

we were prepared vegan breakfasts on account of not eating cheese / eggs and in spite of a massive breakfast

breakfast each morning was delicious, the croissants and pastries were so fresh

the breakfast was good

all so friendly, helpful, and incredible hard workers (room was always clean with fresh water and bar service

location was very convenient. room was very nice. the breakfast was a great experience!

wifi did not work in the room

beds and pillows were so comfy and facilities at hotel were fantastic - great gym, delicious breakfast, lovely

the gym and spa facilities are beautiful

man of 22, who seemed to be working in various roles throughout the hotel, including the bar and room service

staff were very helpful, room service was occasionally later in day when we returned room was very good size

the bar has a gorgeous view

bed was comfortable and we didn't use the kitchen, but the apartment was very beautiful

wifi was not working at all, it kept disconneting all the time.

very well equipped kitchen inc an oven

the room was clean and quite spacious, good kitchen facilities for having a cuppa in the morning on the balcony

but no wifi in top apartment and the sky tv would not work

kids friendly, convenient location, good breakfast buffet and lunch options, great warm swimming

great hotel parking garage right next store, breakfast bar front desk and especially pool all wonderful and room

there was no service to the pool when we wanted a drink.

the tea and coffee at breakfast are self served from a machine and there was no bar around the pool

design, great breakfasts, warm pool even in november, very cosy and comfortable rooms

wifi is also fast and password protected

great place, everything clean and the breakfast was also good.

nice location, nice staff, nice breakfast. very clean. a very good option in this town.

the breakfast had limited options and was not very substantial.

breakfast was included and had good options

trip to porto was our first one abroad since the pandemic started – and wow has it set the bar high for all

the included breakfast was also fantastic, prepared by their chef and you get to enjoy it at the hotels terrace

breakfast was also great

small size of property. comfortable beds, good breakfast, friendly, helpful staff.

the breakfast was delicious and a la carte

perfect for 1 person as they were a bit small, located was great and the staff were so friendly, breakfast was

week and occupied 3 separate rooms within the same floor and loved the comfortable bed and their breakfast

even got upgraded to a room with a balcony

the staff is friendly and helpful. super comfortable bed, spotless clean and good breakfast.

breakfast in the bar area each morning nicely done, with some made to order options

poor ventilation laundry service was over 40 euros for single load

a 4 star hotel and room service cost money

great views from the rooftop bar area. very friendly staff.

the room service

only the the room i stayed in from the early noise from the kitchen above

one of them was very rude to us because we inquired about laundry and then weren t ready when they sent

room was small and looked out on a housefront and neighbours laundry

wifi has been slow

in was very slow front desk pretty incompetent breakfast poor with poor service room service very

room service very limited

if you have plenty of dirty laundry, there s an excellent self-service laundry (laundry infante) just 6

great location. easy access, good wifi, very helpful staff.

wifi very slow.

staff was friendly and it was the best wifi we had at any hotel during our portugal vacation

reception staff, late check out, able to leave luggage and pick up after check out

sadly no self serve guest laundry for traveller's

wifi worked well

my only negative comment would be that the wifi was slow

being without wifi for the first 24 hours

wifi is not fast

bright, very comfortable and spacious, quiet on the third story, well appointed little kitchen, laundry facility

they did let us stay an hour later the next day to compensate but when it's your kids nap time

got to the property and we had no way to get in - it was dark and raining and i had my kids with me

free wifi and regular cleaning service

the kitchen area were some coffee stains once we enter the room

laundry was within the day without extra charges

nothing , only the laundry was abit expensive

great clean facility!! super close to laundry and great restaurants!

laundry was insanely expensive.

wifi was fluctuated, wasn't stable.

the room was beautiful (room 9)overlooking the pool area,the bed was super comfortable, breakfast was delicious

excellent rooms, staff, service, amenities, breakfast, drinks, pool

room service

breakfast in the basement bar - which was also available at night for drinks when we returned after dinner-

breakfast and dinner at blind were impeccable

cottages with nice pool

nice pool area, drinks and snacks available for purchase

best thing was having david at the front desk help us with all our questions regarding parking, laundry place,

the front desk staff other than david was not very knowledgeable about the area or nearby laundry facilities

breakfast is great

room service was great

all employees were extremely kind, very good breakfast and the room was perfectly clean

you even have your laundry done for a small fee

next to the hotel is a large supermarket and down the street is a laundry with self-serve and drop off service

name you can do better for the money ok as a transfer hotel no lounge to socialize in has a small bar and snack

bar facilities were nice

the hotel's concept of having 24 hr bar or food/snacks, and missed this feature when staying days later in a

nice staff, comfortable room size, good to have a nice bar at the ground floor

you will also appreciate the breakfast in the bar downstairs

room was so clean and with a lot of facilities,such as frigobar, cable tv, hairdryer ,kettle with a mini bar

friendly staff and a nice little coffee bar right next door, ideal for breakfast

noisy, bar rarely open, most fixtures are nearly falling off.

had some laundry done and they only returned some of it - we had to ask them for the rest, which was pretty

great location, laundry was quick.

the rooms felt pokey and our view was onto other people's laundry hanging out of adjacent buildings

wifi worked very well

location; design; big comfy bed; free water bottle; wine bar next door (in front of tunnel)

we chose to do use the laundry service offered to guests and it was definitely expensive for the amount of

they did our laundry, helped print documents for our next destination and helping get a package to us

the wifi didn t work

the wifi was also broken during our stay until the end of the trip

the breakfast was excellent and beautifully presented

was incredible - i wanted some swim lessons and she organised these around pool opening times with a great

our room was lovely and spacious

it is too hot in the gym and the water of the indoor pool is too cold.

piano bar and the pool is very small for laps and spa closed for maintenance.

no gym facilities

bar open in the evening

the hotel has a small gym, super friendly & helpful staff

wifi worked very well

liked the gym as well

there was no mini bar so we could not have cold water to drink. very small gym room.

upon arrival complementary bottle of wine chocolate &voucher for port wine in bar were given to us a very nice

the breakfast was also incredible

ideally situated, modern and well maintained, excellent breakfast and very helpful staff.

really lovely staff breakfast was excellent room was very comfortable

very nice hotel in very nice place. ideally clean. the breakfast was completely perfect.

wifi was a bit spotty

mini bar should have alcohol options.

breakfast was super, the catering staff were wonderful to us everyday

breakfast could have been better, wifi did not work

a big issue but room service didn t replace items in the refreshment area and had to request them from reception

when we got there early, a friend and i put laundry in

breakfast had warm choices (eggs, baconetc) and the normal cold choices (yogurt, fruit, cereal,

free maps, breakfast, tv, wifi, towels

bed a bit hard, wifi difficult to connect.

i'm 47 years old, so i'm not an old grandma complaining about a few kids having fun

external laundry service was convenient but very expensive

i wish the gym had dumber and a mat

but room service was great & even warmed up the milk we asked for, for our coffee

breakfast very price

staff were super helpful and recommended santa cruz roof top bar for port tasting - it was the highlight of

helpful staff, great swimming pool and gym, spacious room. good public transport links.

would maybe have been nice to have had the cocktail bar open to play pool in our spare time however the time

my kids were very disappointed

the gym could be better

no coffee maker, no room service, no iron and board, no toiletries like tissues and body lotion, no drinking

the hotel charge you the laundry bag (5 euro each) in case you take them with you !!!

we had better coffee at 2 other hotels during our trip. could have a laundry facility available.

for a family, delivery of luggage is very challenging if you travel with a bit more luggage or kids

we left before breakfast started but a packed breakfast was arranged

wifi was also a problem which they said they were also trying to fix

they don t give irons out or have any in the rooms, they want you to pay for a laundry service to get your

arrival, breakfast has very limited hot options, no iron/ironing board -being told to use their laundry service

they will make no offer whatsoever to compensate (eg no free cocktail, no breakfast voucher, no laundry discount

we asked for iron, but because the hotel has a laundry service, they don't have one for the room, which is bit

location near a grocery store, self service laundry, assorted very good restaurants (5-15 min walks), good

the staff is really kind and helpful and the breakfast is ok

most important if you have a car, the hotel offers free parking

parking is quite difficult to manoeuvr, and i have scratched the base of my car on the ramp, i hope

location, room size and tv and free light breakfast, very friendly staff, great wifi

once updates are done i think it'll be a great hotel best part of this hotel is the free parking right in the

at breakfast the staff were again welcoming and the buffet breakfast itself excellent

clean new and fresh great breakfast awesome staff convenient location

breakfast also offers a great selection

the staff were friendly and the breakfast had good choices

hotel with a really nice design, friendly staff, good breakfast, and a central location close to aliados, clerigos