gym is tiny with old broken equipment which seems to be 30 year old

breakfast spread is good and there is a spa and gym )but we did not have time to use)

spa is not working, we only had one towel in the room (two people)

facilities, small gym, small spa without cold water, too expensive breakfast i asked to switch the clothes from

room service, room was not cleaned until 2pm

i was especially impressed with the breakfast on the 10th floor the view was just amazing ud83dude0d and

good breakfast, near tram station, near shopping mall, good wifi

the bar was ok, but it was a bit of a rip off having to pay for a few peanuts

free parking , bar on site

new! good location. nice view from the restaurant/ bar on the top floor

the gym is beautiful, the pool is amazing and they offer massages, nail services, facials on site

free wifi

pool and sauna were nice but frequented by many families, so it was very loud and not relaxing at

the pool area was great after a day exploring porto

the bar staff were great, particularly carlos, who was educating us on the different types of port

the wifi was useless. the staff were unfriendly in the restaurant. reception staff ok.

breakfast is excellent, the service also

crowded in the dining room at breakfast, it was hardly possible to find a table, even when taking the food it

the wifi didn t work in the bedroom, this was very disappointing as l had work to do.

great service, great room facilities, spotless, great breakfast

dick s bar was good but has a neutral menu with few portuguese

beautiful grounds to wander around as well and a gym and spa onsite

very comfortable, staff really friendly and helpful, delicious breakfast, wonderful views, lovely pool, great

my room was always clean, everyone is so friendly, great views of the duoro, good gym, excellent breakfast and

view, indoor pool, friendly staff

pool hours - it should be open in the afternoon for kids as well

kids enjoyed their stay, the spa pool, and breakfast

my husband and i had a massage in the spa, the spa is beautiful and the therapists were so lovely and welcoming

spa pool hours - it should be open in the afternoon for kids as well

all the art and the spa is spectacular

beds and pillows were so comfy and facilities at hotel were fantastic - great gym, delicious breakfast, lovely

no more towels in spa, room service wrong or late, etc) which we found not acceptable for a 5 star hotel

tax on room service

were so comfy and facilities at hotel were fantastic - great gym, delicious breakfast, lovely spa and

spa was awesome and relaxing

kids friendly, convenient location, good breakfast buffet and lunch options, great warm swimming

decaf coffee - bring a travel kettle or coffee sachets/tea bags and you can negotiate with the bar to make your

the tea and coffee at breakfast are self served from a machine and there was no bar around the pool

pity i could have a smoking area around swimming pool. but despite that very good staff

the pool was also a highlight as it was a good size pool with bar open during the day

no idea where laundry could be done and made no recommendations

i recommend this hotel, laundry close and local cafe and tapas bar fantastic value for money

it s a converted building with quaint sitting areas, an honor bar, and a very good breakfast

breakfast service but that is all

staff were lovely, room really nice. honesty bar great.

kitchen area very small with few amenities

the room has a kitchenette, ac, utensils, sofa, wifi

if it wasn t for the very helpful lady from the spa downstairs , we would have been standing in the street

the wifi did not work

large spacious modern apartments fully equipped inc fridge coffee maker toaster and cooker - good wifi - excellent

not much really but was surprised by the pricing for laundry

amenities, including a small gym and indoor swimming pool

visited spa every day; with its swimming pool and sauna it was extremely cosy and relaxing

the spa was small and the gym was adequate but could do with better air conditioning

occasions service in rooftop bar was a bit slow, but it was not a huge issue

laundry cost is ridiculous

the spa had one unheated outdoor pool and very warm indoor pool

to pool was tricky and it was cold not many seats

breakfast was very delicious, go early so it is still warm

the pool was on the smaller side but perfect for a cool down!

also, the in-house laundry service shrank 4 of 5 items that were sent for cleaning

its entrance is very difficult, over charged for laundry despite promise to have it made next day

no iron in the room although there was a laundry service. no kettle for tea lovers.

didn t like that you couldn t have laundry done over the weekend

would have been nice when kitchen prepped baked potatoes for breakfast, they prepped some with out bacon or

we chose to do use the laundry service offered to guests and it was definitely expensive for the amount of

they did our laundry, helped print documents for our next destination and helping get a package to us

24/7 free beer bar was a surprise

it s not for everyone - there is no reception, no bar in the lobby, no restaurant and no way to contact the

great location, quiet, fabulous breakfast, beautiful view

external laundry service was convenient but very expensive

the hotel is extremely comfortable, especially when you enter, the lounge and bar is a comfortable spot to do

staff were super helpful and recommended santa cruz roof top bar for port tasting - it was the highlight of

but room service was great & even warmed up the milk we asked for, for our coffee

wifi didn't work at all in the room (it was very unstable)

one of them was very rude to us because we inquired about laundry and then weren t ready when they sent

room was small and looked out on a housefront and neighbours laundry

wifi: unstable or without reach in the front part of the hotel noisy: we had riverview, one night

the view from our room and room service

great staff, some quirky retro furnishings, good soundproof rooms, fast wifi

i also expected the hotel to be larger and have a bar etc, it didn't, this was a shame

trip to porto was our first one abroad since the pandemic started – and wow has it set the bar high for all

the breakfast was delicious

location, charming decor, breakfast.

the breakfast was delicious and a la carte

sadly no self serve guest laundry for traveller's

wifi wasn't the best, although it worked for the most

wifi is not fast

the wifi is working properly everywhere

bad wifi

if you have plenty of dirty laundry, there s an excellent self-service laundry (laundry infante) just 6

staff was friendly and it was the best wifi we had at any hotel during our portugal vacation

location, room service

wifi very slow.

reception staff, late check out, able to leave luggage and pick up after check out

the rooms felt pokey and our view was onto other people's laundry hanging out of adjacent buildings

great location, laundry was quick.

had some laundry done and they only returned some of it - we had to ask them for the rest, which was pretty

the wifi toward the back of the hotel was very weak

when we said that sitting on stools was too uncomfortable for us we were moved to the nearby bar which was not

bad wifi and service

/ high service - always trying to put the customer first modern high end feel & fit to hotel good wifi complementary

the breakfast is nice

really lovely staff breakfast was excellent room was very comfortable

breakfast is outstanding with an array of fresh fruits, cereals and breads plus pancakes and

we had better coffee at 2 other hotels during our trip. could have a laundry facility available.

the hotel charge you the laundry bag (5 euro each) in case you take them with you !!!

for a family, delivery of luggage is very challenging if you travel with a bit more luggage or kids

rooms are spacious and clean, and breakfast is a treat

wifi, all icon hotels have bad wifi

was tool small (double not queen in that irregularly-shaped space, and the view was someone s laundry line

minor issue, wish the laundry was a little sooner

it was a restored palace with beautiful rooms. it had two swimming pools which was great.

no pool

rooftop bar is the perfect way to end the night

it has a mature person's bar that is easy to hang out in, and the rooms were a great value for the price

lack of room service even though it was supposedly available according to booking.com

room, bar and restaurant

accommodation was clean and very central. the bar was excellent and such good value.

location was great, friendly and helpful staff. enjoyable bar to hang out in.

in addition we asked for laundry to be done and we were told it couldn t be same day without a managers

it would be nice to have some sort of laundry self serve facilities and grab bars in showers

the prices for laundry service were surprising.

in a room facing the square; bad smells from room toilets and bathtub; two rooms for parents and kids were on

had a separate floor for kids to sleep

had some laundry done and yeah it was a little expensive but they did an immaculate job

wonderful breakfast, and most friendly staff

great breakfast

the room is amazing as mr comfortable, the staff is great and the breakfast was incredible!

we would recommend for older kids and adults who are able to climb stairs easily

staff beautifully designed new hotel with wonderful views and a fabulous pool and excellent breakfast

location, wonderful staff beautifully designed new hotel with wonderful views and a fabulous pool and excellent

location, garden area and pool

breakfast was excellent, products were very high quality

great location and great to have pool

cleaner put bags in laundry room thinking they belonged to the people checking out

5 minutes walk by a self-service laundry-mat which was great because we were traveling with very few change of

breakfast was fun ,with the magic bag in your room door with a lot of

there is an air conditioner in the room and a little kitchen, so you can cook something

location just outside the tourist area, with several good bakeries and breakfast places nearby

complimentary bottled water and coffee only available upon arrival and absolutely preposterous laundry charges

luagages when coming with a rental car wasn't properly indicated and we had to enter through the laundry loading

wonderful spa they even did a bit of laundry for me

great sauna & steam room, small but well-equipped gym & plunge pool

we didn t make use of the spa, gym or pool but all were free to use

the staff went above and beyond to make him more comfortable (including providing same day rushed laundry service

also the spa with a nice heated indoor swimming pool, sauna and hammam is sublime

the breakfast was wonderful with a good variety

the cava ordered from room service was flat, which is a shame because the service was expensive

the hotel is luxurious and cozy, with fantastic design, perfect cleanliness, a great spa and swimming pool,

laundry is limited one or two day per week

separately we had inquired about laundry facilities and were told they had a send away service

laundry was unclear and we were charged an extra 50% due to room service not collecting the laundry

the breakfast was a highlight of our stay, with a wide variety of delicious options and excellent

breakfast room is very narrow and crowded

the front desk staff other than david was not very knowledgeable about the area or nearby laundry facilities

best thing was having david at the front desk help us with all our questions regarding parking, laundry place,

recommendations and information about porto and assisted in booking taxis, etc and the breakfast each morning

was told that in room service menu appears in the tv

the hotel provided an excellent and varied breakfast and there is a bistro and bar within so that drinks and

wifi and no english tv channels.

the room was clean and quite spacious, good kitchen facilities for having a cuppa in the morning on the balcony

kitchen lacking some equipment, our room was a studio and not the one bedroomed apartment we

but no wifi in top apartment and the sky tv would not work

in the morning, no at the afternoon on the day of accommodation + unnecessarily complicated wifi password, i

breakfast was excellent and late check out 12 clock worked very well

the room we had was spacious with a comfortable bed, good tv and bathroom facilities

the way it is before we pressured to be moved to a new room from them not delivering breakfast room service

sucked (wildly varying temperatures cited in reviews form months ago but still not fixed), wifi was very weak

amazing spa and rooftop terrace

breakfast was gorgeous, good bed, super clean room and bathroom, wifi worked, we got a fridge, kettle, tv, good

wifi signal on the fifth floor is very feeble

wifi a bit intermittent

location, great ac, showers, and breakfast

classic portuguese hose in an amaizing centric area full of options, beautiful room, excellent wifi connection

we could not order room service as dialling wrong number

unsecured wifi, small rooms, no microwave, barely functioning air conditioning

cozy bar and lovely attendants specially renato and rita which sympathy made all the difference they

cleaning, wifi never worked, no views from the windows, extremely small closet, no workspace, very expensive

great room, wonderful breakfast

breakfast served also on a terrace with a view on river duoro, very friendly staff and excellent laundry service

pool was not heated and small

the bed was a bit too hard. wifi kept disconnecting

in the sun to inside, the bar staff were slow, i had to go and get ice as they failed to deliver room service

lovely bar with amazing local wines

i loved that they had room service as i wasn't feeling very well when i first arrived

the swimming pool is really small ... and 0.7m in depth!!

the pool is only a plunge pool so no swimming.

the gym was new but small, with limited equipment

ud83dude0d i also used gym of the hired

staff were all lovely, breakfast delicious, bed and pillows very comfortable

loved the breakfast room and a good buffet choice considering it is only a small hotel

only downfall was the breakfast on some of the morning wasn't great - i believe maybe the chef didn't turn in

breakfast

breakfast, however, was a feast to remember

com there was information saying that the 24-reception staff offers laundry service, but they do not

mine was even next to the kitchen/pantry which is a shared one

good location. clean. wifi worked well.

port available in the shared kitchen

wifi connection. size of room.

laundry and dry clean services were not yet setup, understandable since the hotel only opened up a

there is a laundromat service down the block as well if you want to do your laundry

wonderful bar area, jars of sweets were a nice touch

very kindly accommodated an early check in for us and made sure to do everything possible so that we have a

botique hotel close to all the attractions but not affected by noise loved the pool and spa area

laundry changed and room cleaned halfway through our weeks stay

it was important for us, cause we were travel with kids

wifi connection was a bit slow but not that important. everything else was great!

the wifi in the room didn't work at all

a bit more light power, and better wifi.

laundry service was minimum 3 per item - at such a luxury hotel (with price tag to match), it

a truly super premim hotel that has large and confortable rooms in a historic building, a great bar in the lobby

was low in quantity, not enough product although they were kind to help us finding more in the kitchen

are very warm welcome : frontdesk, concergie, dining room staff and room service

the bar in the hotel was very good

we didn t have a drink in the bar area, but it is amazing (where they serve breakfast)

were that there was no clothes iron available and they charged for the packets of tea in the mini bar (drinks

i would like to have had space in my stomach for a second breakfast :)

location was very convenient. room was very nice. the breakfast was a great experience!

thin towels, very poor wifi.

had our laundry done through the hotel and we didn't ask the price

however early check in was not possible, cuz we didnt request in advance

free only one bottle for stay 3 nights, wifi is not okud83eudd72

staff, good wifi connection, great location, very clean, comfy bed and pillows, big bath towels

concierges were kind and the room was clean with excellent wifi access.

staff was excellent and gave us great recommendations. breakfast was very nice.

bar was cozy with a nice staff

wifi slow

with no proper bedside lockers and cheap plastic furniture, also lighting was quite poor as was wifi

staff in the bar friendly helpful and welcoming

- the breakfast / dining room was really quite small and noisy and for that reason we either had room service

i do wish they had a piano bar like the intercontinental

we love de spa and swimming pool

spa was not working properly, steam room was not working i almost burned my feet the was very hot

hotel bar lacking atmosphere.

which was huge and the staff went out of their way to be helpful in every aspect (including an early check in

staffs good attention to detail clean rooms location could be better: breakfast service around pool

the morning breakfast was also really good with a lot of options which were all great

- ordered room service for breakfast and my order was all wrong

breakfast offered anything you could possibly want, including cooked to order selections from the kitchen

other positive note is that the hotel has a gym too, although adding more tools/machine would improve it further

the wifi reception was good in most of the room, but patchy when in

spacious room, clean, location was fantastic, good wifi , great breakfast a lot of options everything was

well equipped gym, though small

wifi isnt the greatest and no fridge in the rooms.

clean new and fresh great breakfast awesome staff convenient location

appreciated every aspect of the lodging: location, beautiful facilities, clean, tasty breakfast choices and

breakfast is delicious

- super centrally located, a quiet and clean room, a very modern hotel design, and a great breakfast

breakfast was a bit basic but perfectly fine for a short stay

their customers comfort - i was shocked to see so many of the little bugs all over the bed - laundry cost me 2

breakfast is very fresh and enough

excellent location! breakfast good!

my phone in the room didn't work, the restaurant and bar were not opened in

would not give me a glass to bring to my room. hotel bar wasn't open at all even when we asked.

a laundry service was offered in the app that was recommended i add to my phone prior to my stay

yes, it was at times noisy, but if you check the location before booking you know it's in a bar street so just

jsut a bit too noisy at night cuz it s right upstairs of a bar street

is a bar on a side street where people party all night long and if your room is located on that side it

can get a bit load at night, since it's on the main bar street.

bright, very comfortable and spacious, quiet on the third story, well appointed little kitchen, laundry facility

no washing machine and wifi and tv did not work on the first day even after staff reset the modem

btw, our unit also had a kitchenette with fridge and stove top

found the apartment rather small for a family with 2 small kids

not helped by the fact if there's a family with small kids running above

breakfast is superb, also with espresso machines for coffee

breakfast each morning was truly great, with a fabulous selection of both hot and cold dishes

well located, very comfortable, good breakfast, clean, modern facilities, great service

very moder design, nice lobby and bar and breakfast area

enjoyed the bar in the lobby, the breakfast had a great selection, rooms were cozy.

laundry was insanely expensive.

nothing , only the laundry was abit expensive

laundry was within the day without extra charges

great clean facility!! super close to laundry and great restaurants!

fantastic property with hidden pool oasis in back

poor ventilation laundry service was over 40 euros for single load

great views from the rooftop bar area. very friendly staff.

the hotel does not provide any room service or supplies such as plastic comb or razors

rooftop bar and terrace were excellent

the wifi is very weak and couldn t connect to all the social media.

breakfast was diverse, featuring high-quality products

very nice plunge pool and roof area for relaxing as well as a pretty bar and garden area with a retractable

excellent breakfast and nice options for lunch or dinner

private as it had a transparent wall to the room, so if you are staying with friends or kids it might be

a great hotel - very friendly and helpful staff, lovely breakfast, comfortable room

nothing...except being without wifi for 24 hours

no room service, and the breakfast area was not really prepared for take out

room service menu from 7 to 11pm

5 mins walk to the city hall, bar district, dinning area, and famous bridge

wifi was slow

hotel didn't have any irons at all and only offered it as a service via their laundry service, so i had to attend

our family together and unfortunately the living room that was turned into a another room for our kids has no

the bar area and library were wonderful places to sit

free wifi promised on the booking simply didn't happen

bar in lobby

in house laundry pruce seened high

the laundry service was quick and reasonably priced

and what surprised me more - no iron available to use - only hotel's laundry service with additional charge

they did our sons laundry after he met us there from rome with his stinky back pack!

it does not have self service laundry

dirty on the plane, it was very late but they guys managed to find and recommend a self service laundry very

didn t use gym facilities so can t comment

would be great if breakfast was included!

the breakfast that is available is well worth having, excellent variety of very good quality items

wifi not working always very loud street due to cobblestones

well, refrigerator did not work at all, machine noise woke me up at 4 am and kept me up, i think laundry noise

wifi was a little weak

the hotel bar is a bit bleak

we didn't sign up for breakfast so cannot comment about that

staff were warm and friendly; the breakfast spread was amazing; location for bus tours

pool area was great and not too busy in september

swimming pool is perfect in the city heat, lovely bar with live music too.

lovely garden and pool view

the room which we were given, had a balcony which overlooked the outside pool, it would have been nice to have

a few bar snacks would be appreciated - we ordered drinks but there were no olives, nuts etc to accompany

laundry is listed as a service with an extra charge except the hotel doesn't actually manage it

large laundry trolleys permanently outside room in corridor

the property had a laundry/ironing listed as services on booking

bar was fantastic

the bar was opened for me when i came in after midnight, always nice to be able to get a drink at one

no iron or laundry after covid

we received a very long one (about 7 foot long holder), perhaps removed from the hotel laundry; it almost did

and when we needed extra help (laundry, flight check in problems), the hotel exceeded all expectations

the room was just a tad small for the price, and the laundry service was extremely expensive.

property with a little splash pool and terrace for relaxing after walking the hills of porto

there was only a plunge pool

no gym and the laundry is expensive

heartlessly disturbing the sleeping guests by the laundry staff in the deep night (2 am)!!!

room service was also good

building, the lobby, bar and rooftop bar are all great places, very stylish and a fab view from the rooftop bar

room service menu a little limited, though good quality

gym could be improved but understand limited space, aircon could be improved as no instructions and

gym & spa were great

a good pool and gym

in february but i think for summer season it would be really nice if the hotel had an outdoor pool

the hotel had a great range of facilities including a gym, pool, sauna and spa and was well maintained

nearest laundry is a confusing ride lavandaria self service sem molas ladies helped us machines clean and

i must add that the location and having parking is a wonderful bonus

at the pool bar was very slow particularly during meal times but that's understandable and a very minor quibble

the room, bathroom, breakfast, things for kids

super very friendly staff. the hotel is very ideal for those who are traveling with kids

when we got there early, a friend and i put laundry in

the gentleman at reception arranged take a way breakfast, different taxis for different times for the group

the bathroom had a spa bath

breakfast was nice, lovely area on roof

wifi via the tv set is not the most user friendly solution