the pool and associated facilities were excellent ( all working which made a change from some hotels),

we hoped there would be a jacuzzi available inside the spa area, but that's not the end of the world

bad wifi connection

wifi coverage largely unusable in the room

hotel, great location, views, breakfast, gym, swimming pool, spa

15 min walk to the nearest bar and another 15 to the main beach area

breakfast was very nice and the pool is great

the water in the pool was a bit cold for us.

breakfast was very good, lots of choice and food was replenished even when breakfast was ending

enough free parking in front of the hotel

if someone else uses it at the time, you ll be offered laundry service next day or two so plan your outfits

great wifi

all staff in restaurant and bar were brilliant

mini golf, tennis courts, indoor and outdoor pools, spa, and even a small playground for kids meant we had loads

clean spacious and comfortable, facilities in spa and pool are excellent, food breakfast lunch dinner is

swiming pool in the garden is big and it is a nice place to stay

the tasty breakfast outside with a superbly cute pool view was unforgettable

the weather was very foggy for a few days which meant the pool felt cold but that's no fault of the accommodation

unfortunately the pool was under maintenance

we loved everything, especially the pool and the garden, everything was very clean and organised

thankfully there were laundry facilities in the community and i was able to entertain myself washing clothes

i didn't like the eggs at breakfast, they not natural eggs. eggs in a box.

perfect bath for recharge and an excellent breakfast with a lot of options

great breakfast

there for a golf competition and having an early tee time on one day meant that the breakfast was not open

clean. nice decoration. location. pool. gym. staff

the gym area was too small

gym and swimming pool was a plus

service, comfortable and spacious, incredible staff, delicious breakfast, indoor pool and areas to stay were

from the front-desk attendant, to the breakfast, to the pool and gym

wonderful pool

wes very clean bed extremely comfortable and breakfast like a five star hotle and very polite staff thanks a

nice morning breakfast and great staff

during breakfast swimming pool was cleaned

you to squeeze and make your own fresh juice), massive tv in the bedroom, comfortable bed, big parking lot

cozy bedroom with amazing utilities. breakfast was also very good

good location and free parking, decent breakfast

wifi wasn t good in our floor

large and comfortable rooms. still looking new. with easy parking (free).

the breakfast is delicious and varied

a very friendly and professional gentleman who very kindly did our check in and explained the breakfast to us

breakfast was brilliant large range of items to chose from

wifi is also fast and password protected

great place, everything clean and the breakfast was also good.

the breakfast had limited options and was not very substantial.

the bed was very comfy and the spa and gym was amazing! very relaxing day!

staff were really helpful and the room was very clean. breakfast was always fresh. free parking.

abundant breakfast, friendly staff, good pool and jacuzzi

price & parking

out for the parking

no facilities like gym swimming pool etc.

free parking but the highlight was breakfast buffet with a very nice view from 10th floor

location, cleanliness and breakfast

wifi in the room did not work in any of our devices and the front desk staff was not able to solve

great location ,the evening staff were lovely and accommodating and late check out was great.

restaurant food is very good quality and there are basic gym facilities available too

room service, room was not cleaned until 2pm

the gym was closed for refurbishment

gym is tiny with old broken equipment which seems to be 30 year old

the staff was attentive when we called for them during room service, and they were very polite

all areas were clean with daily room service

the breakfast had a large selection of choices from yogurt, bread, buns, cold cuts, fruit, different

great service, great room facilities, spotless, great breakfast

wifi connection was bad

the breakfast was also great, the only thing that lacked is an omelet, but it was good anyway

the gym and spa were very clean and well maintained

the gym is beautiful, the pool is amazing and they offer massages, nail services, facials on site

the staff, the facilities, the spa is unreal and most importantly the atmosphere

the pool and view of the house was incredible and the room service was lovely

the indoor spa area was nice except not relaxing with kids in it

staff was very friendly and the breakfast was really nice

breakfast was great, the botanical garden is worth a stroll

a beautiful swimming pool with diving board and sun loungers was also provided

property with nice furnishing, beautiful garden and pool area

breakfast was a cold continental buffet with ham, cheese, fresh croissants and other breads, cereal

breakfast, no iron and iron board (you can only order with the laundry service), there is a room service menu,

very poor breakfast

spa and pool were very dirty, we went into the whirlpool: the water was cold, the paint full of

breakfast was fantastic, great variety of pastries, fruits, cereal, bread and other stuff

close to the beach, very good breakfast with friendly service, parking available

and the amazing pool, breakfast room, concierge service - we

the setting, the pool, the service, the breakfast, the beds, the shower - all of it

the views from the breakfast room (the orangerie) are superb; dick's bar provides an excellent variety of wines

breakfast and restaurants were excellent from pool bar to michelin restaurant

wifi issues plumbing and fixtures need upgrading slow response to calls

pool hours - it should be open in the afternoon for kids as well

best part for us was the access to a spa and pool

amazing location fantastic rooms great relaxing pool

breakfast, dinner, the bar and the staff, room service all lovely

we enjoyed the views from the bedroom and from the rooftop, and the swimming pool at the end of our days

laundry cost is ridiculous

bar / restaurant spotlessly clean

great breakfast

the staff at the bar were amazing as well - shoutout to marcelo

there was a good breakfast consisting of portuguese pastries, bread, ham, cheese and then hot chorizo, scrambled

our kids are 10 and 15 years old - not babies, nor toddlers

room service needs to be taken care of

was a shame the pool wasn t available but we were told in advance and maintenance is unavoidable

), the breakfast was top notch and the overall look and design of the hotel was excellent

breakfast was excellent. location was excellent. cool building.

pity i could have a smoking area around swimming pool. but despite that very good staff

other than the gym being a little restrictive due to its size, there is nothing not to like.

i phoned down for some and was told i would have to pay a room service charge for a tiny bit of milk

the in-house dona maria restaurant room service gets extremely busy and delays orders on a friday evening

lovely hotel, comfy bed, gorgeous pool. good location

no idea where laundry could be done and made no recommendations

i recommend this hotel, laundry close and local cafe and tapas bar fantastic value for money

only provided on the first day room service was sloppy

great property . wonderful beds . excellent breakfast good location.

it s a converted building with quaint sitting areas, an honor bar, and a very good breakfast

the wifi did not work

if it wasn t for the very helpful lady from the spa downstairs , we would have been standing in the street

walking, specious and clean rooms with amazing design and kitchen,perfect breakfast, the lady in reception was

wifi very weak in the 1st floor room over the reception

kitchen area very small with few amenities

the breakfast buffet was a delightful surprise, offering a vast array of healthy options

breakfast is excellent

we loved our room, the restaurants, the spa, the pool and the staff are so helpful and kind

exceeded our expectations, but one thing i would say is do you really need to play music around pool and gardens

the bar and vinha restaurant are absolute must-try's if you're staying here

not much really but was surprised by the pricing for laundry

the restaurant menu was very limited and the room service menu in our room was out of date, what we ordered

the kids club was a great addition

limited kids access to the swimming pool

the spa, gorgeous

no iron in the room although there was a laundry service. no kettle for tea lovers.

its entrance is very difficult, over charged for laundry despite promise to have it made next day

also, the in-house laundry service shrank 4 of 5 items that were sent for cleaning

didn t like that you couldn t have laundry done over the weekend

i had a little trouble connect to the wifi.

we chose to do use the laundry service offered to guests and it was definitely expensive for the amount of

they did our laundry, helped print documents for our next destination and helping get a package to us

i will say that it is not fully accessible as the elevator does not go all the way to the breakfast floor

loved rain head shower, the breakfast service, and location

welcome by maria excellent location beautiful room with views over the river delightful breakfast

external laundry service was convenient but very expensive

location. good sized rooms. masage/spa attached

but there were no smaller less expensive options other than room service

but room service was great & even warmed up the milk we asked for, for our coffee

the wifi connection is also very good

breakfast was also great

only thing i’d have liked that wasn’t there would be a bigger bar area but not really a huge issue when

was amazing, breakfast and dinner, as was the service

enjoy breakfast on their sun soaked balcony overlooking the

the breakfast every morning was really fantastic

one of them was very rude to us because we inquired about laundry and then weren t ready when they sent

room was small and looked out on a housefront and neighbours laundry

staff was very helpful.. location perfect.. very luxurious breakfast.

arrival that i was vegan and wanted options for breakfast but this was not communicated to the kitchen and i

the bar options are so good as well

sadly no self serve guest laundry for traveller's

hotel says that they have access to a restaurant and room service - but this is outsourced and delivery can take

wifi was not good. tv stations were intermittent. breakfast eggs were not good.

being without wifi for the first 24 hours

the wifi is working properly everywhere

if you have plenty of dirty laundry, there s an excellent self-service laundry (laundry infante) just 6

good wifi in room

wifi very slow.

location, room service

rooms are a little small for two adults.

the cute little spa is also a huge plus

good breakfast

clean. prestige. great breakfast staff very helpful ! great location

the breakfast was perfect, the room is big and cosy

issues with bar meals and staff i think is being addressed, i had a lovely steak sandwich but on another day

great location, laundry was quick.

had some laundry done and they only returned some of it - we had to ask them for the rest, which was pretty

the rooms felt pokey and our view was onto other people's laundry hanging out of adjacent buildings

when we said that sitting on stools was too uncomfortable for us we were moved to the nearby bar which was not

wifi was a little weak in my room because probably my room was far from main entrance

ideally situated, modern and well maintained, excellent breakfast and very helpful staff.

breakfast is outstanding with an array of fresh fruits, cereals and breads plus pancakes and

to all from the kitchen , reception and housekeeping my sincere thank you

upon arrival complementary bottle of wine chocolate &voucher for port wine in bar were given to us a very nice

really lovely staff breakfast was excellent room was very comfortable

they allowed us to check in at noon, also they have prepared breakfast box for my check out day as i was booked

cozy bar and lovely attendants specially renato and rita which sympathy made all the difference they

t stay for breakfast had to get to the airport

we could not order room service as dialling wrong number

great room, wonderful breakfast

pool not heated

price/quality ratio of the food/wines/spa is also very good

hotel, very kind staff, beautiful rooms, delicious breakfast & great restaurant, nice spa & pool, relaxing

the facilities are outstanding, the pool and the sauna were great

facilties like wifi, towels etc

the hotel charge you the laundry bag (5 euro each) in case you take them with you !!!

we had better coffee at 2 other hotels during our trip. could have a laundry facility available.

wifi, all icon hotels have bad wifi

for a family, delivery of luggage is very challenging if you travel with a bit more luggage or kids

wifi was really bad and was dropping all the time, we had to switch to roaming data to stay

minor issue, wish the laundry was a little sooner

was tool small (double not queen in that irregularly-shaped space, and the view was someone s laundry line

there is very bad wifi across the entire hotel, no mobile phone signal at all and the tv has no netflix or even

to top it off, would have been great to have a gym and pool, then i would struggle to leave

absolutely amazing staff, all from reception to the bar to breakfast and room service

excellent wifi speed, modern walk-in showers

the wifi was good, rooms were a bit small but decent, the staff was very helpful and the

it has a mature person's bar that is easy to hang out in, and the rooms were a great value for the price

excellent breakfast, fantastic bar and downstairs lounge, great staff.

location was great, friendly and helpful staff. enjoyable bar to hang out in.

laundry was unclear and we were charged an extra 50% due to room service not collecting the laundry

separately we had inquired about laundry facilities and were told they had a send away service

laundry is limited one or two day per week

quiet location about 5 minutes easy walk from the bustling ribiero area for bars and restaurants very good

absolutely nothing ..except they didn t refill the mini bar daily. no big deal.

it would be nice to have some sort of laundry self serve facilities and grab bars in showers

the prices for laundry service were surprising.

in addition we asked for laundry to be done and we were told it couldn t be same day without a managers

in a room facing the square; bad smells from room toilets and bathtub; two rooms for parents and kids were on

they charged 10 euros for room service to bring some drinks to our room

nearest laundry is a confusing ride lavandaria self service sem molas ladies helped us machines clean and

wifi slow, room a bit hot, no air con while its 20ish degrees celcius

at the pool bar was very slow particularly during meal times but that's understandable and a very minor quibble

the pool looked lovely, however due to my accident i didn't' venture in

my kids played giant chess and had fun on the swing set after a delicious breakfast--where kids eat

great location and great to have pool

location, garden area and pool

indoor breakfast

location, wonderful staff beautifully designed new hotel with wonderful views and a fabulous pool and excellent

breakfast was excellent, products were very high quality

the breakfast had bio optons what is rare in most of the hotels in the area

breakfast was very nice

everything was good breakfast also

the food for breakfast was great and unlimited (including desserts)

secure car park , no bar but used hotel next door

had some laundry done and yeah it was a little expensive but they did an immaculate job

we would recommend for older kids and adults who are able to climb stairs easily

wonderful breakfast, and most friendly staff

the room is amazing as mr comfortable, the staff is great and the breakfast was incredible!

great place to stay with/without kids

good quality for low money. great location with free parking

wifi was not working, not hot water to take a shower, no air conditioning, no reception to help

nice rooms, excelent breakfast friendly staff

parking was fine and plenty available

we enjoyed the bar and the service provided at the bar

cleaner put bags in laundry room thinking they belonged to the people checking out

5 minutes walk by a self-service laundry-mat which was great because we were traveling with very few change of

there is an air conditioner in the room and a little kitchen, so you can cook something

was super clean, all kitchen facilities, amazing shower, welcome pack with coffee capsules and chocolate

they were kind enough to help me out with an early check in time and i was so appreciative of that

complimentary bottled water and coffee only available upon arrival and absolutely preposterous laundry charges

wonderful spa they even did a bit of laundry for me

luagages when coming with a rental car wasn't properly indicated and we had to enter through the laundry loading

one complementary drink voucher was given to each person in our party to enjoy at the hotel bar during happy

room service food was not too good and very limited in the choice and the time of service, which

best thing was having david at the front desk help us with all our questions regarding parking, laundry place,

the front desk staff other than david was not very knowledgeable about the area or nearby laundry facilities

excellent location quiet room great breakfast and very friendly staff!

the restaurant and bar were absolutely awesome, you can definitely tell there is an attention to detail and

room service was great

the room was clean and quite spacious, good kitchen facilities for having a cuppa in the morning on the balcony

bed was comfortable and we didn't use the kitchen, but the apartment was very beautiful

the was no kettle in the kitchen, so couldn't make tea

well equipped kitchen

very good location, clean and tidy room, strong wifi.

the staff went above and beyond to make him more comfortable (including providing same day rushed laundry service

they would be dried and sent back to our room, doors opened, tea pots refilled with hot water, room service like

the breakfast was wonderful with a good variety

i would add some water by the sauna and a hairdryer in the changing room by the pool.

also the spa with a nice heated indoor swimming pool, sauna and hammam is sublime

top bar with a spectacular view

only minor problem was the spa staff was never available

we had room service with food from the room menu, nicely presented and tasty

the rooftop bar had beautiful views of the rive

if we had to mention something, it would be that the spa was not open on sunday, but overall everything was

the pet friendly service was much appreciated - puppy bed, water and food bowls were so welcoming

property was great but the wifi in the room was not so amazing

we did not have breakfast at the hotel but we ordered room service one night and food was delicious

wifi fine in public areas good but poor in room

we enjoyed a drink from the bar one evening and bar tender suggested some delicious wine for us at 5 euro per

breakfast served also on a terrace with a view on river duoro, very friendly staff and excellent laundry service

the spa treatments were excellent and we appreciated the takeaway breakfast being made for us as we had

however we also have another junior suite room which is bigger for 2 kids and 1 adult and it was fine

we got late check out because we have a night flight, but they also gave us full access to the spa in case

all the hotel staff from room service to bar and breakfast staff and reception were friendly and helpful

laundry and dry clean services were not yet setup, understandable since the hotel only opened up a

there is a laundromat service down the block as well if you want to do your laundry

we loved the staff, breakfast, bedroom - luxurious bedding, towels and bathroom accessories

great location great staff nice rooms nice pool

room service

breakfast and our male waiter was marvellous every morning

loved the breakfast room and a good buffet choice considering it is only a small hotel

after 10 minutes or more at our table i went out to the kitchen area to find the two 'servers' playing on their

staff were all lovely, breakfast delicious, bed and pillows very comfortable

the staff were so helpful and helped me book dinners and a spa treatment at recommended locations

the wifi didn't work and they need some english channel on tv

wifi a bit intermittent

wifi didn't work. lift was very small and broke down one day

great breakfast and super helpful staff.

impeccable service, details and breakfast, will come again.

laundry changed and room cleaned halfway through our weeks stay

room is big and it have a kitchen

our wifi strength was not great and it was quite a walk with luggage from the nearest metro.

a bit more kitchen utensils.

our room was nice big and clean, very comfortable for 3, kitchen was well equipped too

breakfast each morning was delicious, the croissants and pastries were so fresh

were that there was no clothes iron available and they charged for the packets of tea in the mini bar (drinks

no fridge in the room although staff very obliging put some champagne in the bar fridge for us

bed very comfy, wonderful breakfast.

location was very convenient. room was very nice. the breakfast was a great experience!

com there was information saying that the 24-reception staff offers laundry service, but they do not

wifi in room was down, and it was noisy from the late nite crowd

good location. clean. wifi worked well.

a room with bunk beds (supposed to be one regular bed for two adults + one bunkbed for the kids) - and this was

the kitchen was a nice addition, breakfast was served there, coffee all day, fresh water, and they had

no gym and the laundry is expensive

heartlessly disturbing the sleeping guests by the laundry staff in the deep night (2 am)!!!

not a big selection on room service

every day we needed to call the room service to have toilet paper or shampoo or clean towels

i was travelling with my family and the hotel put us in adjoining rooms which was great for both kids and adults