no laundry service and no food options outside of breakfast.

there was no laundry service

wifi unstable room was dusty which triggered allergies

location, 15 mins stroll to the river front but still with lots of bars and restaurants within 10 minutes

bar and its extensive living green wall was an attraction in itself

there is a laundry nearby and good places to watch the world cup

small gym

allowed us an early check in

breakfast is expensive for what you get gym was lacking in weights

gym a bit small and not very well equipped

wasn t the property, but the laundry service lost one of my shirts

and dinner etc , however they seemed to be going through a staffing issue in the kitchen which obviously

room service could be more flexible ...

great atmosphere and location. lovely hotel bar seating 8

adjacent restaurant is excellent for breakfast and dinner

the bar and restaurant are super and the location is ideal for being in the city

bread) felt like leftovers from the day before, or from the restaurant that works in the same kitchen, which

a nice garden to enjoy an evening drink and a comfortable bar area; we would recommend this hotel to any couples

comfortable as well as lovely. the staff were very nice and breakfast was delicious.

they were all great but special shout outs to julia, jessie and sarah the bar is nice the restaurant serves

very good location for the city sightseeing, breakfast, early check in/at ca

the breakfast buffet was excellent each morning with a great selection of hot and cold food the hotel

friendly staff. great breakfast. good location.

staff were really friendly and the room was lovely. breakfast was very good and fresh

breakfast with a very good variety of choices wonderful very helpful staff and very clean quiet

hotel facilities are great, we enjoyed the pool and booked a full-body massage, it was very good

the room was very spacious and decorated with taste

we also made use of the spa facilities, with a lovely steam room, jacuzzi and pool, which were super lovely

selection on offer was excellent but all served on cold plates even from kitchen umbrellas supplied were essential

it also had a fully equipped kitchenette with a stove, microwave, coffee machine, and electric kettle

very reasonable laundry service

ripped off with a 33 laundry bill for a few items

the waiting time for your laundry is

if i had been staying longer i would have used your affordable laundry service,

bit basic and the room i had was very noisy as it was below a laundry room and also a dining area or bar so lots

laundry arrangement was incorrect

liked over, great location near transport, laundry and groceries

great additional services (i had my laundry done, staff is very reactive)

the kitchen is perfect for breakfast, and to break up constantly eating out

the kitchen is lovely

washers/dyers for guests if that s what you re looking for, but i think they have laundry service for a fee

a lot of cafes and even laundry in 100 radius

i was able to do laundry right down the street at a laundromat, good little cafes, and coffee places all around

were friendly and helpful and looked after me very well the location is great and pool and rooftop and add

excellent location very welcoming staff kindly allowed for a late check out

we had tv with some english speaking news channels and great free wifi

the wifi was not working properly at 4th floor but is something we could overcome.

i would improve breakfast a bit and wifi signal, but not a major problem!

breakfast was great.

the breakfast 7 per person, which is not bad , but missed it every day as we get up late coz kids wants to

laundry service do not work in weekends no enough hangers in the bathroom

of the town hall, + the hotel staff at the reception were very kind and helpful, + we used the laundry service

on the front desk are responsible of everything check in , check out , room service , concierge , laundry , and

the sheets and pillows are very comfortable and smells that they were fresh from the laundry

ry small packet of 4 tissues) it would have been better to have an actual box of tissue room service hours (11

poor wifi

wifi poor

amazing breakfast, a port and almond cookie on check in, they even were happy for us to have a late check out

i also appreciated a laundry bag to take home, such an attentive small detail

a wide range of food at breakfast time was available

hotel bar was nice, good ambiance and fair prices for drinks and snacks

are pet friendly and even included a little bed for your four legged friend along with a water and food

my wife has to do an online exam and they helped source an internet modem as a back up to wifi

laundry was in the small lobby while checking in

the elevator and the laundry room next to my room and the fact you could hear everything from the next room

wifi only in public area and not available in room.

the room was old. wifi was bad.

noise of band from a neighborhood bar which eventually stopped at 9:00 pm sharp.

mandatory use of laundry service added a further financial impost on our stay

the threat not to do some laundry ,and get a fine for doing so, is not acceptabel at all.

didn't appreciate the sign telling me that as the hotel has a laundry service, that if i did washing in my room

quirky, close to everything, max 20 min walk to railway station, supermarket close, coin op laundry 5 min walk

signs about 2-day laundry and 1/2 night charge for washing clothes in the sink are annoying

laundry nearby

only concern is with my allergy to aromas. laundry soap aroma was annoying to me.

laundry was advertised but is not onsite.

had hoped the hotel would have laundry facilities on site to avoid wasting valuable time in laundrettes

bedding had a prominent laundry detegrent smell however the miniscule issue was handled very timely and

wifi not reaching out breakfast location

good location, working wifi, nice interior design, good breakfast

bar in the lobby with happy hour

wifi was very slow and less waterpressure on the 4th floor.

great staff and nice bar about 3 shops away.

the american bar and restaurants are super good, the pool and spa are incredible

staff was also very friendly and with good bar & restaurant recommendations

wish every time i 'd stay in a hotel i'd be able to have breakfast like we had in le monumental palace

nothing really wifi in my room would drop off from time to time

breakfast and facilities, hotel situated right in the middle of porto, distance to the wineries and

the laundry is way too expensive

i didn t like the bar and think that one could have been created in the foyer area.

room service was very poor - beds were not made properly, bins not emptied, water etc not topped up

pool was very small so i didn't actually use it

super nice design, amazing lobby and facilities, great breakfast, really nice location, discrete entrance

also the gym was brand new and had great machines

the breakfast is the best i’ve seen in my travels, but way overpriced

the gym is great

room service menu could have had a few more options on it but uber eats delivers to the hotel

comfortable, clean, quiet at night, amazing food, and gym has lots of options

onlyy thing i would mention is that their laundry services are quite expensive but i think that may be standard

great service at the reception. good geolocation. comfortable beds. good laundry service.

the upstairs bar area - both inside and the balconies was very comfortable

room was clean, very comfortable, lots of nice little touches, good wifi

rooftop was amazing and great room service

there were so many useful services available, especially the laundry, which came in very handy after an

again: -location -facilities (in particular the rooftop bar/swimming pool) but also the gym, laundry, meeting

it's just a great place to be, they have billiards, table tennis, a big open space, coworking, laundry - people

laundry area was perfect for us after a few days traveling

great location, super friendly staff, great facilities (laundry, gym)

it's a pity they couldn't have rooftop facilities like a bar or pool

quality breakfast, dimly lit bathroom, mold in the sauna water bucket, no water in the gym, uncomfortable pillows

breakfast was really good- staff constantly refreshed the self service products

really like the hotel and the spa

the spa treatments are great, special thanks to monica, who was super good

hotel all around: friendly and helpful staff, modern and clean rooms, great location, breakfast with long hours

very good location. pet friendly.

wifi wasn't working (but i didn't say anything about it to reception

drinks in bar were reasonably priced

the 24 hour reception and bar was very welcome

the laundry service is too expensive

perfect location, laundry right around the corner

our kids were disappointed to not be able to get in

great location; you can walk to everything you want, need and didn't know you needed :) pet friendly (dogs up

we had good room service and a great night of sleep

the room was just a tad small for the price, and the laundry service was extremely expensive.

we received a very long one (about 7 foot long holder), perhaps removed from the hotel laundry; it almost did

and when we needed extra help (laundry, flight check in problems), the hotel exceeded all expectations

we had room service one evening so one of us had to sit on the sofa atop two cushions to reach the table

problem with replacing water and coffee in room as if busy the room service didn t come

and good wifi

hotel, very clean, central location, hassle free wifi, many ac outlets in the room and by the beds, friendly

breakfast was good with plenty of choice and bar prices were reasonable

to trinidade metro station in the heart of the city - stylish hotel with friendly staff, great wifi and clean

tea bags were provided in the room, coffee was not available and you could get it in the lobby bar for a charge

the laundry service was inexpensively priced and completed on time

as we stayed for over a week, we took advantage of the laundry service

once you are inside it is peace and tranquility lovely receptionists bedrooms bar and lounge area

freshly prepared and plentiful breakfast with soraia and calla very attentive and charming

really lovely to have a bar area/lounge for our group to meet in before heading off out.

rooftop bar, coffee & snack room, pillow menu, laundry

one day stay didn t leave me the option they offered the send it to the laundry service

cheated laundry service

room service was consistently delayed on the first day, the staff member entered our room but

the wifi was patchy and slow

well, refrigerator did not work at all, machine noise woke me up at 4 am and kept me up, i think laundry noise

perfect central location. staff were so friendly loved the pool table in reception

wifi not working.

breakfast ordering too complicated

room quite small, no wifi during our stay due to some issue

they did our sons laundry after he met us there from rome with his stinky back pack!

the staff were helpful and friendly, and the laundry service was excellent

and what surprised me more - no iron available to use - only hotel's laundry service with additional charge

it does not have self service laundry

the laundry service was quick and reasonably priced

cleaning service isn't great, as the bedding and all towels had a really overpowering chemical laundry smell

very friendly staff, lovely rooftop bar and clean rooms.

the roof top garden bar would have been nice but when we went there was no one serving although the bar seemed

lovely breakfast area with a varied selection of food/drink

breakfast, plenty of choice, lovely coffee spacious room, excellent shower in good size bathroom

staff, amazing service, pet friendly

a good pool and gym

the spa personal were amazing, one of the best massages i ve ever had, we did a couple massage

pool was fantastic

gym & spa were great

hotel didn't have any irons at all and only offered it as a service via their laundry service, so i had to attend

free wifi promised on the booking simply didn't happen

from bar poor beer luke warm coffee luke warm

bar in lobby

the bar area and library were wonderful places to sit

strong wifi

additionally, the wifi wasn't simply working in our room

itself was very unassuming on the outside but quite beautiful on the inside, with a little bar area and 24/7

for a friendly, helpful and professional staff ud83dude4fud83dude4fud83dude4f the hotel is also pet friendly

was good, cafes and bars close by

cocktails didn't taste strong, but bar service to the pool was a plus

a few bar snacks would be appreciated - we ordered drinks but there were no olives, nuts etc to accompany

the room which we were given, had a balcony which overlooked the outside pool, it would have been nice to have

the pool was perfect ud83eudd29 bedroom was

excellent breakfast

no iron or laundry after covid

the bed was very comfortable, good storage options, a bag for dirty laundry was a nice touch

a gym or laundry service would be fantastic.

laundry is just around the corner

breakfast everything you need, great coffee

asked for no room service in respect to the environment but still got new towels every day (or the old ones were

the property had a laundry/ironing listed as services on booking

large laundry trolleys permanently outside room in corridor

laundry is listed as a service with an extra charge except the hotel doesn't actually manage it

the room was a little bit too small. not so good wifi at the room

perfect wifi. spacious and comfortable room. friendly staff.

not much options for room service ( menu is really limited)

the bar area is a little bit soul-less

mini bar and room service could be better

room service menu from 7 to 11pm

free wifi was very weak/non-existent in our room, though fast with a good signal in other areas

dirty on the plane, it was very late but they guys managed to find and recommend a self service laundry very

very friendly and helpful staff, beautiful facilities, central location, great breakfast

the gym was small. not much for weight lifting.

would be great if breakfast was included!

staff (specially the ladies from breakfast- patricia and josi who always served us with a smile and were super

breakfast was a very great

and helpful staff, good breakfast, modern, clean, nice spacious room, parking nearby, walking distance feom

parking is possible across the street in a locked garage for extra charge (5

good breakfast buffet with a selection of sweet and salty items, home made jogurt and freshly pressed

the style of the rooms very nice. very good breakfast

breakfast each morning was truly great, with a fabulous selection of both hot and cold dishes

iced platter for fruit at breakfast made fruit very cold

good selection of food at breakfast and comfortable bar area to relax with a drink

the second phone call prior to the visit was to check that they have 24h room services even in that special

buffet breakfast

at all to press a dress that came out of the suitcase creased and i needed to wear immediately (laundry service

laundry service was not available on weekends

laundry was very expensive for hotel to do

we didnt use the pool but it looked nice

enjoyed the bar and talking with other guests

their customers comfort - i was shocked to see so many of the little bugs all over the bed - laundry cost me 2

room and we were told we can t and at reception they told us to do it from the sink by the bar toilet

location and price public rooms beautyful - old fashioned bar open 24/7

shared bathroom wasn t good and clean. also no wifi on 5th floor

prices in the bar were very reasonable

a laundry service was offered in the app that was recommended i add to my phone prior to my stay

is a bar on a side street where people party all night long and if your room is located on that side it

yes, it was at times noisy, but if you check the location before booking you know it's in a bar street so just

location is close to everything friendly stuff nice room service late check in

jsut a bit too noisy at night cuz it s right upstairs of a bar street

had our laundry done through the hotel and we didn't ask the price

however early check in was not possible, cuz we didnt request in advance

free only one bottle for stay 3 nights, wifi is not okud83eudd72

staff, good wifi connection, great location, very clean, comfy bed and pillows, big bath towels

concierges were kind and the room was clean with excellent wifi access.

wifi was not accessible from the room, the signal does not reach the 3rd floor.

a bar is advertised but it was very poor, a couple of bottles of beer and nothing else

i think the wifi was a bit slow

wifi not working

wifi is weak in our room.

laundry service was minimum 3 per item - at such a luxury hotel (with price tag to match), it

wifi speed and business center

location, clean, room size , staff , room service door guy bell boy and front desk

there is no pool and not enough equipment in the gym

a truly super premim hotel that has large and confortable rooms in a historic building, a great bar in the lobby

no bar open. wifi poor in bedroom.

room was dusty , noisy , the wifi did not work at all on the second day , the bathroom was not clean and the

intermittent wifi.

everything perfect , frigo bar but not drink

very noisy at night with barking dogs. garden and bar were not available

breakfast was a bit basic but perfectly fine for a short stay

the staff were friendly and the breakfast had good choices

breakfast very good for price

hotel with a really nice design, friendly staff, good breakfast, and a central location close to aliados, clerigos

clean new and fresh great breakfast awesome staff convenient location

staff, good advice on restaurants, well placed and close to shops and self service laundry

was no room service or laundry service unlike what it says on booking

personal, fast service (we needed laundry), hotel close to centre and the river, rooms are good looking and

few things could be improved: adding a small drying rack or foldable stand for laundry in the room, providing

i couldn't get an iron - but the laundry staff will do it for you (for a fee)

jose at front desk was incredibly helpful with directions, laundry and all questions i had

we arrived early and left our bags, i had urgent matters to attend to and i did that with wifi when we dropped

wifi, breakfast expensive, views, noise

we greatly appreciated the early check in as well as the luggage storage after we checked out

wifi only worked in the bathroom and not the bedroom

wifi after you check out would be appreciated

the spa area (pool and sauna) was extremely nice and relaxing

we booked 2 adults and 2 kids and ended up with two connecting rooms

stylish hotel, clean, good sized rooms, very comfy beds, quality buffet breakfast and kids loved the pool

fab spa and lovely

when we got there early, a friend and i put laundry in

a decent breakfast

fast wifi, very clean room,

were only too happy to show me an upgrade room which was amazing it had a separate lounge area spa bath 2 tv

great shower quiet air conditioning rooftop breakfast and bar free glass of port in reception friendly and

com there was information saying that the 24-reception staff offers laundry service, but they do not

access to kitchen was a bonus with bread, jams teas, coffees available for breakfasts

wifi in room was down, and it was noisy from the late nite crowd

there wasn't an electric kettle in the kitchen.

great wifi

good location, good breakfast, a very nice teracce with a lot of flowers where you can stay in the evening and

we really appreciated free car parking possibility at the hotel

2' walk from metro station and via catarina shopping center, english speaking personnel, quick wifi in the room

location, room size and tv and free light breakfast, very friendly staff, great wifi

the bar isn t open isn t open in the evening for a night cap (though there is a little bar

laundry service was not very good.

towels are also provided for the pool

only thing missing was plates in the gym for the smith machine

of the property is extremely clean, including the rooms, reception area, outdoors, corridors, bar area, restaurant

however as previous reviews also mentioned the only negative is the pool area could use more loungers

location was good and the views from the roof top bar are beautiful

staff was really nice and it was possible to have a good late check out on sunday :) the square where the hotel

the roof-top bar was fun to enjoy!

the breakfast was outstanding and filling

dose 3) room cleaning is done around 17:00 4) no proper tea pots for breakfast 5) food quality of room service

expensive parking and wifi could have been faster.

wifi signal on the fifth floor is very feeble

wifi good

breakfast is varied and the hot options changed to give more variety

wifi a bit intermittent

the wifi reception was good in most of the room, but patchy when in

food at breakfast is ok, but not more, and the hotel declers it has a gym, but it is a very small room with less

area which is also very good , they are very helpful ,guide us about the city tours also provide late check out

had issues with the internet connection - wifi didn't work in our room, maybe because we had to use vpn

well equipped gym, though small

spa was not working properly, steam room was not working i almost burned my feet the was very hot

staff - reception, bar and service staff

the breakfast was nice and varied, and the swimming pool was good too

we love de spa and swimming pool

breakfast was good too

you even have your laundry done for a small fee

next to the hotel is a large supermarket and down the street is a laundry with self-serve and drop off service

good breakfast.

the wifi was reliable and the room very quiet

location clean free wifi. breakfast

amazing place, concrete architecture, very nice staff, nice breakfast.

breakfast was by far the best i had during the entire vacation

with a garden, pool, trendy bar and mega breakfast, what else do you need

very welcoming! spent time reading/lounging at the pool, & walking the property.

the breakfast and bar was beyond my expectations, and all the staff was very friendly

hotel facilities, especially the bars, rooftop pool and gym

i look forward to when the new spa opens.

the pool on the rooftop was great, so was the rooftop bar

spa but i think that is coming soon

price for the room service are fairly expensive given the local surroundings

comfortable and calm room great bed nice & helpful staff laundry service able to cater to special needs during

good choice of bar food and drinks

a good size tv, with excellent hd digital tv and a reliable, fast wifi connection trough the whole hotel

no issue with wifi signals

the staff was very kind with us and with our pet. we felt like we were being at home.

you will also appreciate the breakfast in the bar downstairs

have you wait to check out for 10 minutes cause they can t be bothered to answer the bell, bar and coffee

noisy, bar rarely open, most fixtures are nearly falling off.

bar never had any vino left

the bar was not attended or well stocked

laundry was insanely expensive.

laundry was within the day without extra charges

great clean facility!! super close to laundry and great restaurants!

nothing , only the laundry was abit expensive

there needs to be more room service choices

bright, very comfortable and spacious, quiet on the third story, well appointed little kitchen, laundry facility

the kitchen area were some coffee stains once we enter the room

the kids enjoyed the swimming pool

kids had a good time having dinner in a cosy ample and safe space and a quiet night

found the apartment rather small for a family with 2 small kids

young girl in the cocktail bar also exceptional

my room faced on a courtyard, had tall ceilings, a small kitchen, 2 tvs, a comfortable seating area and bed

room service had to be reminded to provide soap

staff were amazing, the hotel room was exceptional, the breakfast fabulous

the location is superb, the restaurant breakfast delicious, staff is very accommodating, and the spa massages

the laundry service

we were offered port, egg tarts and a short overview of things to do in the city (map) the wifi was great

accommodations plus the staff is exceptional from the reception staff to bar staff breakfast staff and the

the dining, the breakfast, the bar were all top

staff were amazing from the front desk to the bar to the breakfast staff

wifi was slow at times, but we didn t need it a lot, and so we didn t care.

room service very poor

minor thing! wood floors noisy if kids are staying up stairs .

no dinner available at hotel, only very expensive room service.

wifi signal wasn't the best. our room was a bit cold.

then came the issue of the room service bill

wifi didn t work very well from the room.

nothing at rosa et al is left to chance: from all the little attentions throughout the day to the space itself

nothing, exept maybe the wifi which was a bit spotty...

woulda like bar soap (instead of liquid) and washcloths - but these are minor notes

the staff went above and beyond to make him more comfortable (including providing same day rushed laundry service

coffee and other drinks made by the bartender with professional machines

room service was fabulous

also pet friendly which is rather unusual in portugal

friendly and helpful staff in all of hotel fabulous breakfast lovely decor had great massage at spa nice indoor

clean and comfortable, with a nice hotel bar and garden

breakfast was fine. it would have been nice if the bar was open later.

the restaurant/ bar was also nice

lobby and bar area were really nice, with a pretty garden to relax in

was only one thing they kept moving the bar and restaurant from this hotel to the adjoining one