pillows not two), clean bathrooms, great air-conditioning, windows that open, small hotel bar, laundry room and

parking for truck and trailer if at the motel

the staff and the location were excellent. i appreciated the availability of an ev charger.

a basic continental breakfast to start you day

room was in a remote building which required a 5 minute walk to the main building for breakfast

on floor laundry. great room size.

there was no pool, or kids play equipment, but that didn't really affect us

pool and gym

there is a ev charging station nearby

to top it off, we were surprised that they had free ev charging which was very helpful for our phev vehicle

could use a few more gluten free options at breakfast.

spacious rooms. ample parking. nice facilities and breakfast.

great breakfast, renovated rooms and pool all fun.

everything was spotless and new looking. the pool is very nice - warm water.

no wifi and the clean towels smell bad, smokie

wifi, free parking and super breakfast

i show him that i paid for 4 people than he make me wait while my kids in the shower

room and location fine. wifi worked well, clean...room was good, not great considering the cost.

easy parking good spacing even for pick ups

additional charge on pet - not mentioned on site

i was very surprised and happy to discover the hotel has laundry machines, as most don't anymore

options were good, staff was friendly and accommodating, free laundry, free specialty coffee, cold water and 3

the laundry room was free to use

laundry available

we were able to do our laundry to kill the time

laundry facilities, vending machines had debit, pets allowed & air conditioning worked well!

pet friendly & laundry facilities were great!

consruction made it difficult to access parking

it's s tough to stay on top of this issue in a public facility but the hot tub in the pool area was gross

parking at the back of the lot, far from the main entrance

i was able to drop a load of laundry off at the the guest laundry, and go for a swim in the pool while my

adults that would like a drink there is a lively weekend bar and gambling machines

free parking always a plus

absolute favourite feature for the kids (and their stressed

my kids enjoyed it

the security is so old that the loud high pitch noise hurt the kids ears

nice facilities- heated outdoor jacuzzi, play room for kids, and well equipped gym

the services, cleanliness, staff, breakfast buffet, gym, and spa tub in the room.

the room service was extremely lacking for a 5 stars

pool and hot tub which we were free to use even though we arrived too early to check in

family style hotel, lots of kids running around and splashing on the pool.

the breakfast was good too

breakfast selection was ok

a complete built in kitchen inside, with microwave etc perfect for someone travelling with babies or young

specious room, decent breakfast

breakfast was adequate, no lift have to carry your bags upstairs not good for elderly folk

breakfast needs to be improved

we travel with kids so it helps to have more choices than just toast

wifi is good too

i liked how close it was to the airport, free wifi.

does not offer self laundry service

not enough parking...and....breakfast is terrible

didn t have a lot of parking.

parking is kinda fishy, because there is some construction nearby.

interior parking with changing plug 110v

i really appreciated that there were laundry facilities on the premise

elevators; stairwells that didn t open to the ground floor; laundry bins consistently in the hallways; see

parking was

kids loved the pool and wi-fi

kids loved the pool and wi-fi

hotel, staff very friendly parking excellent right outside door to room, good laundry facilities, buffet

laundry facilities

hotel had a laundry which was amazing

coin laundry was very useful

had laundry facilities which was fab for us

is a no passcode wifi offered by hotel, but the signal cannot cover our room

i little far from the downtown, but it had free parking

wifi did not work consistently

being charged for having our pet (poodle). nearby construction

very slow service at breakfast, error in my order, bar closed due to group reservation

very clean, comfortable and welcoming staff. breakfast isn t bad either.

hampton inn & suites offers very friendly staff and a large, even free parking lot

if you dont have one they dont register your room for the free wifi and they dont tell you about it

lovely room, large king room. clean, modern. good breakfast, friendly staff.

pool less chlorinated. early am construction next block over.

the facility didn't have any laundry service

the hotel offers a laundry service, which was very useful towards the end of a stay

no guest laundry, restaurant closed on the day we arrived.

beds were too soft, construction and road work, no laundry facilities and no breakfast included.

it was very clean and comfortable. pool and breakfast was really good

pool, the staff, the bathrooms, and the amount of food options

pool is small but it was open till 10pm, even for the kids

a good swimming pool, and inside your hotel room, you would feel delighted and comfortable by the wifi, and how

dog friendly, nice pool for kids.

at least have pool and gym opened

another thing that surprised us, a bit critically, was a lack of laundry room

laundry

then, she took me downstairs (in their laundry room) to give me the pillows

get what you need in the reception, there is no toiletries, the room they gave us is close to the laundry room

location, room size, recently renovated, convenient breakfast, pet friendly and welcoming

laundry

pool and gym size and the magnetic door cards, that needed activation every single day.

we caught a very early flight and the kitchen help made up a next to go breakfast.

location and easy parking as well as continental breakfast

parking was overcrowded and past 10pm was full, i had to park my car in the neighbouring

also the laundry facility had older machines and was tucked away in the basement it didn't feel safe

the gym needs an upgrade.

the all day activities for the kids were amazing! great magic show!!

clean, animation for kids, fireplace is relaxing

parking was also limited and on a first come, first served basis

walking around to use the laundry facilities was not great

there was a hockey team staying and there was kids running the hallways all night

nice little pool outside, not

smells smoke when you get inside not recommended with kids

free parking , breakfast, good location

didn t like the elevators were , room service in terms of cleaning was not provided, laundry area smelled

did a massage and the room is in the basement next to the laundry

very noisy all night there was a rolling cart going above the room (i m thinking there is the laundry room

no room cleaning, hallways are full of leftovers empty trays, dirty towels and laundry

the laundry room only had 1 washer and 2 dryers but only one would turn on- that was frustrating

the hotel has a new laundry room

movie channel option would be nice and the stationary bikes in the gym need some attention.

slow wifi

clean, quiet, the swimming pool is great, a little far from old quebec but close to all

pool hours were great 7am to 11pm kids loved it rooms are small but clean

the first-floor room was located right next to the laundry supply storage, and the strong smell of cleaning

there was a fridge in the hallway to the breakfast area and cleaning carts or laundry haulers in multiple places

but the guy who prepares the food in the breakfast room and the housekeeper are nice and always smiling

and u have to pay for unlimited wifi which is not worth it since its very slow

the breakfast lounge service table isn't so approachable, esp in a

the laundry room did not offer single-serve laundry soap

we used the laundry and had to clean the machines out beforehand

mall was right across and pool in the building and also the laundry facilities

with 3 beds (up to 6 people in the room) - outdated, decor, hallways, carpets - p1 : all dirty laundry bins

friendly staff, parking and close to fuel station

free parking (though usually almost full). helpful desk personnel.

i wish the hotel had an elevator in the parking lot

love that they are pet friendly, they had cookies, bowls and a dog bed ready when we came to the room

the parking is free, and they have both underground and outside parking

very small tv. not obvious to find parking.

only one thing i didn't like is that there is no laundry room

new new ac library quiet this hotel should be rated four star hotel not two star plenty & easy parking

pool needed cleaning full of bugs

location, lots of parking on premise, stayed in the newly renovated building, very nice and clean

the pool and patio were closed and there was debries and garbage in the back area

laundry need to pay

possibility to use the laundry room, although with additional cost

because the room is right beside a laundry room and the laundry machine is right across the wall from the bed

host helpful in directing us to laundry facilities

did not expect a small gym and pool and was surprised to have it onsight

one day room service did not do my room (despite leaving already at 8:30 am)

close to the place we were going, the pool and spa area was really cool and the staff were very nice, room was

wifi was bad. pool area very noisy.

the price, the spa (pool / hot tub / sauna area)

bed was very comfy and the hotel offers free parking

was able to request an early check in because it was raining and we couldn't do anything we had planned as we

loved being able to do our own washing in the laundry too

modern conveniences available outside room was available - full kitchen, laundry machines, bathrooms etc

considering the complementary services, such as a tv with a variety of streaming platforms, laundry machines,

weak wifi

is a bar and a a restaurant on the main floor, the girl at the reception is pretty cute, a nice kitchen

room was above the laundry room and we seem to hear allot of machines

check in and check out, good location, great value for money, loved that the property had a paid laundry

laundry room was decisive choosing it and worked well (3 dollar per washing or dryer)

selfservice laundry was extremely good and quick

laundry facilities!

really all good maybe could do with a laundry room for travelers to catch up on washing

great parking space

allowed, comfy bed and pillow, mini-fridge, coffee maker, wifi, felt safe, had a great sleep,

was great, good location easily to get in and out, free parking, very safe area, quite , all good

parking outside the room

laundry needs to be reserved there is only one washer one dryer

the laundry (if needed) is very expensive

the laundry dryer is very old, the filter screen is worn out

was very noisy late in the evening, kids running in the hall. no baby chairs or booster.

there isn t a bar at the hotel, which is odd and there is no coffee maker in the room

it is not really adapted for small kids, but still very good

we had a pet and our room opened up to the ground which helped

that's attached which we got a chance to visit on the second trip, and took advantage of the pool, the lovely

what seemed like a jacuzzi on pictures turned out to be some kind of kids pool

also, the pool was a hit

the laundry room is free, you don't need pay extra money for washing and drying clothes

even a free laundry facility was available

it is great to have the coffe machine without cost, the laundry machine and supplies available

free laundry

free laundry detergent and dryer sheets and free washer and

laundry and pool were a welcome surprise

thank you for having laundry facilities

everything, they even had a free laundry room with soap and drying sheets !

its like it did not dry up propery or did not do laundry properly

like the amenities as it has a swimming pool, laundry room and kids playroom

hotel, well organised with good facilities - restaurant, gym, pool and laundry - and helpful

the wifi did not work the entire morning of my second day

there should not be paid wifi and there should be complementary breakfast atleast tea/coffee

very clean place and kids liked the swimming pool inside the

the only thing that i was not ready for is not having a kitchen in the room that i had which was the executive

laundry facilities immediately opposite

wifi password wrong so unable to check mail when returning to room in evening

good wifi and very friendly staff (available physically until 20)

what i didn't know was that i needed to walk into the cafe (restauarant) and approach the bar to request check

wifi was weeak

no laundry bags in room and very limited or slow wife.

no laundry facilities

we had a bar fridge, why not provide real cream and milk for the coffee

the hotel has a lovely revolving rooftop restaurant and bar that offers a spectacular view

would have liked a good gym

the fireplace and styleof the rooms. comfy and rustic.

middle), no table in the room, would have been nice to be able to adjust the temperature and the wifi was very

the wifi did not work very well, the air conditioning couldn't be turn off...

wifi was not great while we were there

wifi doesn't work all the time

disappointed that this hotel doesn't offer a kitchen or laundry room, especially given the price

-i asked for wifi code one of the staff wouldn't give me the code because it was not 16h but the other one gave

wifi was weak

comfortable room with lots of closet space, good size tv & wifi

information in the room about how to connect to wifi and work the tv as well

the laundry facility is very convenient

the provide laundry

lots of onsite facilities, including a laundry room and gym and restaurant

price, lack of open gym and pool.

room,large bathroom,small kitchen area with microwave,fridge,sink

also there was a great deal of confusion regarding laundry service

hotel did not offer a lot of information in the rooms about room service, spa, laundry, events, eating, etc

what's just as miserable was their wifi

room service was sporadic. obviously shortages of people are evident.

wifi had weak/intermittent signal

laundry is overpriced. breakfast very heavy, the room not spacious.

no laundry

close to sight seeing attractions, laundry very close by. staff very accommodating.

laundry was an issue

there is no laundry room , room is very small

laundry facilities on site or a coin laundromat near by

also no laundry room and no little convenience store

no bag for laundry/dry cleaning

yesterday was closed from 6 to 7pm) is definitely a con, also the pool is not suitable for small kids

very nice pool,,,clean rooms

would be nice if they had laundry facilities on-site

indoor pool and gym and close to everything downtown walking distance

bar was closed

central location, lots of handy amenities, super helpful staff, late check out

no bar or restaurant at the hotel.

top laundry service-helpful staff

my kids love the heated pool! so even if it was -12 they were able to enjoy the day!

the view is amazing, outdoor pool and gym ud83dudc4dud83cudffc

super cool outdoor heated pool and a sauna

one more thing an additional sink to rinse your glasses out, like at the bar area

we only discovered the hotel has a laundry as we left through the underground car park

skills were beginner level, great restaurant in the hotel, a convenience store and use of laundry facilities

great restaurant in hotel and a place to do laundry

laundry room was kind of isolated, down in the car park which put me off using it but two of our

laundry facilities were poor

door didn't close completely - terrible water pressure - bad air quality/hot - very loud - kids screaming in

had firm request that our room should be made daily as we had younger kids

was only the bartender to take care of the bar and the restaurant

the room with lunch corner, that provide banquette and table was nice to have meal with the kids and play little

had firm request that our room should be made daily as we had younger kids

was no laundry service

i prefer a place with laundry possibilities - there is though a good steamer in the room and a laundromat nearby

suite was great with kids, good space the location is perfect the staff was very nice beautiful

proximity of the room to the pool meant that at certain times of the day the room did not smell very nice

room service past 8

wifi in my room cut off at times and i need to reset the settings on my device to get back online

rooms have good wifi and cable tv

big space and bed with sofa bed, huge bathroom and kitchen although we didn t cook anything

get a drink at midnight but a lot of the places were closed so we walk back to our hotel and the bar was just

would not suggest it for kids is a traditional small boutique hotel but a perfect location

also, the wifi in the room in front was very weak

lobby access code, room access code and wifi details were sent in a day in advance and even though there was

wifi was a little temperamental

location. adults only. quaint.

wifi was not effective maybe because we were on the 4th floor

had awesome breakfast every morning

the host, the breakfast, the bed, the large downstairs room, the outdoor space, coffee anytime!

breakfast was wonderful

mornings were a delight with a wonderful continental breakfast, and having free coffee and nespresso available

hotel and staff exceeded my expectation, the breakfast was lovely with a view of the garden or in the garden

bedroom was separated from the living area and kitchen by a paravan, no door

there was no early check in but it wasn't expected just hoped for

espresso machine in the lobby, pet-friendly, wine bar, location

spacious rooms, friendly staff, pet friendly

pet-friendly and there were even pet bowls prepared in the room

laundry machines that are free to use

tommy helped us with our issue on the dryer- he provided us the best solution with our laundry

not be closer to old quebec, and all the facilities you need are available from a full kitchen to laundry

the laundry was easy and free

location, shared kitchen, terrace, and laundry. loved how efficient the room was arranged

room we were assigned was in the basement, next to the laundry room, which was loud as well as the maids who

room was next to laundry room so was very noisy sometimes to 10 or 11 at night

in my case i heard the noise from the laundry very early in the morning

room beside us was were they did the laundry and where all cleaning supply s were and there was a lot of noise

internet conection on the 3 and 4th floor so i had to go to the front desk to get signal for the wifi, except

it would have been helpful to have a printout upon arrival regarding laundry facilities, pharmacies etc

wifi was very hit or miss

guest with kids running in hallway late at night only in the last 2 nights of 5 night stay.

wifi can't connect after midnight

wifi worked very well

being able to have two devices on the wifi at once

t bring our dog with us but loved that the hotel is pet friendly and has treats and souvenirs for the pups

wifi connection was spotty and there was no mini fridge in the room to use

family with mobility issues i noticed that they allow dogs on the premises, which is good for pet owners

hotel staff could have mentioned access to the pool in the sister hotel 10 mins down the road at check in

only at 8:30, which is rather brunch) - smelly appliances spreading chemical smells in gym and spa =, causing

wifi was very spotty, maybe because we were on the top floor

the wifi connection was very poor, almost did not work from my room in the third floor

gym wasn t open yet

room, very clean, kitchen stocked with what we needed, great location walkable to

they accommodated an early check in request and gave us a room with a great

got a late check out no

the wifi would randomly stop working.

and the we weren't able to connect to the wifi

wifi, coffee, refrigerator

laundry a short walk to rue st ursule

there was a laundry

room next door was loud (due to loud kids and the adjoining room door in the room)

was okay but a bit small for winter while all kids wants to go all day round

no room service available

sense of quiet about the place, so if you want more activity and a bar and nightlife, a pool and gym, and

but the common bathroom was extremely clean and didn't have to wait to use the facilities the wifi was extremely

breakfast, parking, ev charging all included. great location without hills to climb.

there is wifi but you are invited to

no gym

we sent out laundry with good results

beautiful relaxing room, gym, movies and popcorn for your room

excellent wifi

some feedback that the gym could use a few things-water, towels and something to clean the mats

we got a room upgrade, early check in

no restaurant and laundry service in the facility.

50 dry laundry machine in the basement

the hotel has laundry machines for guests to use, which is a nice feature

location, the room, the hotel style, the cocktail bar, laundry room

the barr was also great, and the self-service laundry facilities were a real bonus for us