really all good maybe could do with a laundry room for travelers to catch up on washing

it costs more than a really nice 3-4 star hotel with pool and included breakfast in niagara falls for example

$25 pet charge was worth it

wifi did not work

was great, good location easily to get in and out, free parking, very safe area, quite , all good

clean, modern and comfortable hotel with a swimming pool

it would be nice if they had a pool.

is 17$ extra, breakfast is 14$ extra, pool is very small, and the bar charges for each part of drink (ex: 14$

com should include that there is a fee associated with a pet and will be charged at time of check in

is 17$ extra, breakfast is 14$ extra, pool is very small, and the bar charges for each part of drink (ex: 14$

lots of parking, easy to find

room was not ready but we had a drink in the bar in the pool area, children's squeals with laughter added to

kids loved it

night parking for overnight guests should be available

i have dogs and although they are a pet friendly hotel it would be easier if there was a side entrance or patio

no laundry facilities

no laundry bags in room and very limited or slow wife.

the fine dining restaurant on the top floor with 360 views and the access to the gym and pool made the stay

no free wifi, unless staff just didn t give us the code

4/5 ( they extended our checkout time for additional 2 hours) pool spa and gym

laundry facilities immediately opposite

wifi was weeak

wifi password wrong so unable to check mail when returning to room in evening

what i didn't know was that i needed to walk into the cafe (restauarant) and approach the bar to request check

good wifi and very friendly staff (available physically until 20)

the pool and the spa were great!

onsite restaurant and room service are very expensive

was not a pool but more of a giant hot tub

i had me and my 3 kids under 10 is it cost me over 50 for muffins, fruitloop cereal

no bfast,no bar ,no restaurant...to me,this is no hotel

clean, nice room(s) w/ fireplace, tub & separate shower.

no flames in fireplace

the wifi did not work at all

wifi is not reliable and they charge $25 for you to park your car in an uncovered parking lot in an

dirty floors, broken coffee machine took my money, spotty wifi

also there was a great deal of confusion regarding laundry service

hotel did not offer a lot of information in the rooms about room service, spa, laundry, events, eating, etc

room felt a bit small, the gym was disappointing (no free weights just cable machine suitable for 2 people at

it was comfortable, had it's on spa jacuzzi which was great as well as a fireplace

*they only allow one guest to use the gym per hour between 8am and 9pm, meaning only thirteen people in the

close to where we could get on the ferry, and laundry on site.

more postings put up in laundry room that tells people not to leave laundry in machine or else management will

parking outside room, clean

parking

breakfast was good. staff really friendly.

reservation, staff informed us there was only one ground floor room left, and it was above the laundry room

nice restaurant next door, so we could leave those motorbikes in the parking lot for the evening

the wifi was decent

no wifi, hotel under construction, so noisy in the morning.

value i want a bed for 8 hours as a traveller some places tell me we have a pool and breakfast and this and that

enjoyed the complimentary business centre and laundry services

modern, great breakfast, free laundry

there was plenty of desk space to get some work done and the wifi was solid

my sister could not get her phone to set up for the wifi and the lady at the desk did it for her

excellent customer service, great breakfast, pet friendly room, pool.

had awesome breakfast every morning

breakfast was fine

hotel and staff exceeded my expectation, the breakfast was lovely with a view of the garden or in the garden

the breakfast was yummy and the staff was so accommodating

breakfast was wonderful

no bag for laundry/dry cleaning

laundry facilities on site or a coin laundromat near by

also no laundry room and no little convenience store

the television and the wifi worked well

also, our kids were really looking forward to using the pool but it was close both days we were there due to

it would have been helpful to have a printout upon arrival regarding laundry facilities, pharmacies etc

wifi can't connect after midnight

little small room for family with 2 kids. but for 1 or 2 night was oki.

guest with kids running in hallway late at night only in the last 2 nights of 5 night stay.

wifi worked very well

wifi signal was very poor and you had to log in and out quite often

the hotel was pet friendly (the staff greeted our dogs with dog treats when we got there)

and we had booked this hotel because it was pet friendly, i sent an email making sure they knew we were travelling

wifi login system basically requires the connection to drop anytime you go idle

we were not told about access to a pool, hot tubs or the gym at a near by hotel

wifi was next to non-existent. so unreliable and slow.

wifi

wifi connection in my room

wifi was not effective maybe because we were on the 4th floor

wifi was a little temperamental

no easy parking, the room was comfortable and pleasant but not outstanding, it did however have a kitchenet

wifi very good

love the spa area with that mini hot pool and no one's there but me :) love the 5 pillows for a big bed

the wifi connection was very poor, almost did not work from my room in the third floor

roof terrace and spa pool a bonus

top laundry service-helpful staff

they had a ballroom for the kids to play games

it's crazy not to have a bar open there. nit enough food and beverage options at all...

not much, crowded with too many kids hoping the oool.

would have liked a balcony and the ac appeared to work- but room felt warm and wifi very weak

loved being able to do our own washing in the laundry too

modern conveniences available outside room was available - full kitchen, laundry machines, bathrooms etc

considering the complementary services, such as a tv with a variety of streaming platforms, laundry machines,

the shared areas (living room, dining room, kitchen, bathrooms) were also spacious and clean

everything in the common area was tidy and there was a chill bar downstairs, it was perfect

got a late check out no

and the we weren't able to connect to the wifi

they accommodated an early check in request and gave us a room with a great

wifi, coffee, refrigerator

the wifi would randomly stop working.

room we were assigned was in the basement, next to the laundry room, which was loud as well as the maids who

room beside us was were they did the laundry and where all cleaning supply s were and there was a lot of noise

in my case i heard the noise from the laundry very early in the morning

room was next to laundry room so was very noisy sometimes to 10 or 11 at night

wifi was a little difficult - but workable.

wifi in my room cut off at times and i need to reset the settings on my device to get back online

the wifi was complimentary (included in the price), strong and reliable

superior room was huge, like small apartment with sitting area and kitchen

would not suggest it for kids is a traditional small boutique hotel but a perfect location

liked the coziness of the gas fireplace after a blustery day's walk.

when we got there we were able to get early check in and were upgraded to the 15th floor which is a private

spa could have been better

modern comfortable temperature controlled room;the thick spa quality bathrobes extremely luxurious

gym facilities were also solid

great location. great for kids.

was only the bartender to take care of the bar and the restaurant

had firm request that our room should be made daily as we had younger kids

the room with lunch corner, that provide banquette and table was nice to have meal with the kids and play little

had firm request that our room should be made daily as we had younger kids

duvet between sheets no case, pillows terrible, bar restaurant not good, understaffed

we moved to a room with a king bed and kitchen

the pet friendly room was excellent quite

could have been my phone acting up, seemed the wifi kept kicking me off, overall it was not a huge

location staff wine bar coffee downstairs

the wine bar was cool too

we didn't use it, but there is free laundry on-site and outdoor space to relax

location, shared kitchen, terrace, and laundry. loved how efficient the room was arranged

i could do laundry which was great

the laundry area was clean and we didn t have to wait to use the washer/dryer

laundry area, the washing machine is not good to use it takes 2hrs to dry my clothes

we only discovered the hotel has a laundry as we left through the underground car park

great restaurant in hotel and a place to do laundry

skills were beginner level, great restaurant in the hotel, a convenience store and use of laundry facilities

laundry room was kind of isolated, down in the car park which put me off using it but two of our

laundry facilities were poor

there were laundry bags and discarded furniture in the hallway and construction materials on a landing just

location and pet friendly

bed was not comfortable, the wifi was not good at all

were assigned room 20 which had the exhaust fan for the restaurant kitchen directly outside of our window

the chef in the kitchen made me a special meal because i cannot eat dairy

was no laundry service

i prefer a place with laundry possibilities - there is though a good steamer in the room and a laundromat nearby

bit unstable wifi

the pool at night, spectacular view

they gym was great and the pool was better than i anticipated

excellent wifi

the wifi could have been better (faster, & tended to cut out sometimes).

very good restaurant and bar with inside and outside areas

location is amazing and staff permitted early check in which was also amazing.

restaurant with live music- staff was so kind-room was the perfect mix of old and new, very clean-wifi worked

we were upgraded to a bigger suite and i got to do my laundry

clean, great bar/restaurant

room service/housekeeping wasn't available due to covid restrictions, but that's understandable.

room service or front desk staff at times (only there 10-6 daily) so getting things like a roll of

location, shower, wifi, heat/cooling system.

no restaurant and laundry service in the facility.

the barr was also great, and the self-service laundry facilities were a real bonus for us

location, the room, the hotel style, the cocktail bar, laundry room

the hotel has laundry machines for guests to use, which is a nice feature

50 dry laundry machine in the basement

ours had two levels with a fireplace in the living room, a small kitchen, a huge bedroom with large ensuite

that area is open, with plenty of room and an adjustable fireplace

wifi worked well

in suite coffee machine would be better than just tea in the mini kitchen

loved the extra touches in the junior studio - fireplace, nepresso machine, dream machine for iphone/nano,

we sent out laundry with good results

wifi was reliable and there was a beautifully appointed conference room in the library as well

beautiful relaxing room, gym, movies and popcorn for your room

some feedback that the gym could use a few things-water, towels and something to clean the mats

we got a room upgrade, early check in

laundry a short walk to rue st ursule

there was a laundry

the pool is fairly small but it's a pool so that was great for the kids

were charged 2 different prices for breakfast (our kids' ages didn't change while we were there)

pool opens at 10am but gym at 6am, would be nice if they were in sync

incredible room service

staff, location, decor, reflective of quebec city, beautiful restaurant and bar loved it all

wifi

prices for drinks in the bar are extremely high

wifi awesome and lobby fireplace to die for

laundry service was quick but pretty basic

half my laundry failed to return to room and i had to go and find it

really enjoyed our stay at the 71, very friendly staff, the lobby expresso machine, wine tasting bar and the

there is a small gym on the fifth view with a nice view

then she sent a room service lady upstairs and put a dangerous oil based space heater without any explanation

the amenities were plentiful, whether it was the well-stocked kitchen and laundry to the unexpected additional

we used the laundry service which provided a quick turnaround for the next morning as well as the continental

always welcome self laundry facilities which were not there

hot chocolate,the filtered water, great for families,so many rooms you can play games with the kids, restaurant

the rooms are quite small so best for solo traveller or couple with no kids.

disappointed that this hotel doesn't offer a kitchen or laundry room, especially given the price

wifi was weak

-i asked for wifi code one of the staff wouldn't give me the code because it was not 16h but the other one gave

comfortable room with lots of closet space, good size tv & wifi

information in the room about how to connect to wifi and work the tv as well

the provide laundry

lots of onsite facilities, including a laundry room and gym and restaurant

the laundry facility is very convenient

kitchen was nice, but missing a few important articles, such as a toaster and glasses

location is great, there's a live music bar really close called the phoenix

the breakfast was amazing as well

there are no tvs in the room but you can access wifi

it does have wifi

of calm permeate the property with opportunities to participate in yoga, meditative walks or spa treatments (

breakfast was excellent

would be nice if they had laundry facilities on-site

for the price, breakfast should also be included and wifi connection could have been better

indoor pool and gym and close to everything downtown walking distance

we did not have access to wifi until midnight

the pool and gym were not super crowded and really clean

i have allergies to most laundry detergents

, the comfortable bed, the room service staff, the coffee

i like having a mini bar in the room although we didn't use it

staff is exceptional and the small amenities such as the outdoor space, indoor lounge and coffee bar were so

great location very friendly front desk chromecast tv good wifi nice size room quiet

checked out the laundry facilities for guests

the guest laundry was a nice surprise

it had a laundry though it was pokey and twice as

localization and every thing but laundry for guests wonderful!

guest laundry is really just a small closet

there is no laundry room , room is very small

close to sight seeing attractions, laundry very close by. staff very accommodating.

laundry was an issue

staff we very friendly and dealt with all our enquiries such as laundry service, getting coins for the vending

no laundry

the fireplace in our room did not work. and the carpet was stained .

places and train or coach station good size room and quiet despite presence of a bristo bar nearby breakfast

the fireplace was a big plus

retro for the price - standing lamps were not on a switch and the plugs in the room didn't work bar one

also in the picture it showed that there would be a fireplace in our room but there wasnt

the wifi worked fine, room had tv, coffee machine, and daily room service

big huge apartment great bar on site

full kitchen with a lot of utensils and cookwarenice bathroom, bedroom with big tv, comfortable bed, a/c

includes all what you need, good wifi, coffee machine, fridge, big tv, etc. quiet.

it is super close to the train station and the bar below the hotel was great to have a low key night (beer and

small offered everything i needed - breakfast was provided in my room each day, housekeeping, laundry service

impressive quick and cheap laundry service

helpful trying to do their best to overcome several issues that occurred - comfortable bed - nice laundry service

they left me a beautiful christmas card and some chocolates upon check in and after dinner were greeted with

room service did not tidy up the bathroom or provide clean towels

everything, they even had a free laundry room with soap and drying sheets !

laundry truck arriving next our room at 7am. lots of noise

the laundry room was available but the washer looked dirty and dusty and needed a cleaning before it

laundry and pool were a welcome surprise

breakfast was meager; 1 laundry room for the entire hotel and just a very dated facility and rooms

for weekdays, bad for weekends because of bar next door, door to uniloft entrance bangs, bed not comfy, room

room service - they have a menu book suggesting they provide room service

them to have slow wifi with all the money i spend is ridiculous

the hotel boston pizza natchos were great & the bar section has a great ambiance

noise outside the window (sounded like a bar crowd) late into the late

we had to sit on the second floor which with two young kids going up and down stairs with their plates was not

the wifi connection was very very poor and slow

everything, especially the indoor parking.

great breakfast, clean room, nice staff, free parking, great location for travellers

we love that it is pet friendly, clean, great beds, bedding, bathrooms and linens, plus many breakfast options

the laundry room did not offer single-serve laundry soap

mall was right across and pool in the building and also the laundry facilities

with 3 beds (up to 6 people in the room) - outdated, decor, hallways, carpets - p1 : all dirty laundry bins

we used the laundry and had to clean the machines out beforehand

swimming pool had way too much chlorine and it was too crowed with kids diving all over the place

very clean good linens very helpful staff nice gym

love that they are pet friendly, they had cookies, bowls and a dog bed ready when we came to the room

wish there could have been a pool or spa and an area were you could go to meet your friends in a lounge area

the hotel was accommodating when it came to my pet

room service outstanding and food from partner restaurant delicious

there was a fridge in the hallway to the breakfast area and cleaning carts or laundry haulers in multiple places

the first-floor room was located right next to the laundry supply storage, and the strong smell of cleaning

do i start: very small pool(in the picture it seemed much bigger), few equipment in the gym and you have to

this is the second time we booked here and the whole stay was uncomfortable with kids running around the hallway

parking is limited

the hotel has a new laundry room

within close proximity to all the main attractions; the room was clean and spacious for my 3 kids and me (double

pool hours were great 7am to 11pm kids loved it rooms are small but clean

hotel is not kids friendly

a little noisey being right by the pool entrance.

very noisy all night there was a rolling cart going above the room (i m thinking there is the laundry room

the laundry room only had 1 washer and 2 dryers but only one would turn on- that was frustrating

no room cleaning, hallways are full of leftovers empty trays, dirty towels and laundry

did a massage and the room is in the basement next to the laundry

didn t like the elevators were , room service in terms of cleaning was not provided, laundry area smelled

walking around to use the laundry facilities was not great

for yr money , pool for the kids , near the bridge easy for arrival & departure

big bathroom that was convenient with mobility issues and kids

no automatic doors and stairs in the hallway it was a nightmare with kids and a stroller

parking, room on main floor.

the hotel offers a laundry service, which was very useful towards the end of a stay

no guest laundry, restaurant closed on the day we arrived.

the facility didn't have any laundry service

beds were too soft, construction and road work, no laundry facilities and no breakfast included.

liked the fact that it was right on the highway , plenty of facilities such as pool and gym

i had a lovely large, pet-friendly room on the main floor

keep the rooms immaculate and everything is so accessible (parking restaurant rooms front desk)

adequate parking for persons with disability

the only slight annoyance was when we returned to the hotel at night parking was scarce,but a spot was always

very slow service at breakfast, error in my order, bar closed due to group reservation

also the laundry facility had older machines and was tucked away in the basement it didn't feel safe

all kids activities included

great hotel tô go with the kids, with lots of things to do

however we did have access to all the amenities expect the pool

our room was really tiny not a lot of space to move around the bed

then, she took me downstairs (in their laundry room) to give me the pillows

laundry

another thing that surprised us, a bit critically, was a lack of laundry room

get what you need in the reception, there is no toiletries, the room they gave us is close to the laundry room

there is a good gym and ice facilities

great value for money. lots of free parking. sizeable hotel. good big rooms.

the gym was in the dungeon-like basement with outdated equipment

it's clean, beds are comfy, parking is big and free, the king room has plenty of floor space for the pup and

small pool that the kids loved

other than wishing it had a pool, it was great

self serve the kids enjoyed the pool but wish it was a little cleaner great breakfast free guest laundry with

it is great to have the coffe machine without cost, the laundry machine and supplies available

a+, we especially loved the coffee and juice bar and laundry, breakfast was great, staff so friendly and helpful

additional bonus the laundry was free of charge and the laundry detergent was provided as well

is free laundry services, which is amazing for a family of 5

was able to request an early check in because it was raining and we couldn't do anything we had planned as we

nice facilities- heated outdoor jacuzzi, play room for kids, and well equipped gym

the sitting room with the fireplace is cozy

the room service menu was out of date

for instance you could not order any room service, even though it was on the menu

we enjoyed was the pool and how kind the staff were, they also offered free slushes to the kids and apples which

assistant bars on both the pool and hot tub were so loose it became problematic trying to get in and out of

hotel said it accommodated pets on the booking website

not enough parking.., television not connected.

the pool the staff

room, free wifi, nice exercise room and pool, helpful bilingual staff, complementary hot and cold breakfast,

hotel, well organised with good facilities - restaurant, gym, pool and laundry - and helpful

location was great, pool area and gym were awesome. undercover parking was a bonus.

the only thing that i was not ready for is not having a kitchen in the room that i had which was the executive

horrible room service, even for changing room temperature you have to call front desk as they controls your

it was still up to date, well received, the swimming pool was great and the gym.

laundry need to pay

possibility to use the laundry room, although with additional cost

because the room is right beside a laundry room and the laundry machine is right across the wall from the bed

host helpful in directing us to laundry facilities

since we were with our kids and staying for 2 nights

laundry facilities!

laundry room was decisive choosing it and worked well (3 dollar per washing or dryer)

room was above the laundry room and we seem to hear allot of machines

check in and check out, good location, great value for money, loved that the property had a paid laundry

selfservice laundry was extremely good and quick

laundry price, everything we need is self-serviced and mostly 24/7 available

was hoping for laundry facilities, but this isn't currently available (apart from dry-cleaning).

lots of parking, laundry facilities, free coffee

access to buses into old quebec city, very helpful staff. laundry on site.

room, clean beds, clean and well equipped facilities (laundry room, free coffee in the cafeteria

laundry down the halls outside their rooms but probably due to covid

no access cooking facility or microwave or kettle. i would change that. no laundry on site too.

of laundry

the wifi was lagging a lot, & although i didn't mind, it was a disappointment to our kids who wanted to

our kids loved it

laundry needs to be reserved there is only one washer one dryer

the laundry dryer is very old, the filter screen is worn out

the laundry (if needed) is very expensive

of mall with many restaurants and one of the biggest mall with an indoor amusement park for the kids

fireplace in lobby. bought drinks at desk to sit in lobby. pool was open late.

on floor laundry. great room size.

parking was easy and simple outside the hotel

there is a ev charging station nearby

mattresses were so comfortable, the bathroom large, the pool and fitness center were beautiful

pool or hot tub

it's understandable for a better location but there isn't any room service, no kitchen, laundry machines did

you can do laundry since they have laundry machines

poor wifi.

excellent location to the center of city, free parking on site and good variety of restaurants nearby

the spa and contemporary feel of the hotel and room