breakfast was great, rooms extremly clean, english speaking and very kind staff

breakfast needs to be improved

we travel with kids so it helps to have more choices than just toast

entered the room we found the floor is covered with dog fur you are taking charge for stay with pet and giving

rooms, we were on the 3rd floor not very pet friendly having to run up and down the stairs or elevator

does not offer self laundry service

interior parking with changing plug 110v

we had tv, fridge, wifi,phone

wifi system wasn't working the first night

wifi slow, no extra chair, no soap bar, no room/bath fragrance, no coffee stuf available for next

laundry facilities

laundry

coin laundry was very useful

had laundry facilities which was fab for us

make is to add a robe hook on back of the bathroom door, and add another washer and dryer to the laundry room

elevators; stairwells that didn t open to the ground floor; laundry bins consistently in the hallways; see

i really appreciated that there were laundry facilities on the premise

room was very clean and comfortable, we also loved the pool, and the boston pizza attached to the hotel

the kids loved the pool and water slide

the gym could use more matts

laundry

pool was ok

lovely staff, pool area was clean, the suit was perfect

gave me a deal for a late check-out - some employees were nice and polite - location is perfect - wifi works

the pool and gym room were too small. the breakfast did not have much variety.

room was neat, spacious, and well-equipped with a microwave, fridge, and kitchen utensils

but what truly set this hotel apart was its pet-friendly policy

clean. friendly staff. lots of options for breakfast. kids loved the pool.

the room was large and clean. the pool and gym were excellent. good location

location, gym and the breakfast are great

i was able to drop a load of laundry off at the the guest laundry, and go for a swim in the pool while my

adults that would like a drink there is a lively weekend bar and gambling machines

are no elevators, so if you have kids in strollers or need accessibility, good luck

service at bar slow, missing product. spa doesnt work, pool was too cold

absolute favourite feature for the kids (and their stressed

pet friendly & laundry facilities were great!

laundry facilities, vending machines had debit, pets allowed & air conditioning worked well!

the snow caused ice, and the parking lot was like a skating rink. i almost fell down.

we had the family suite with the bunk beds, which was so fun for the kids

and pool are nice

free breakfast, free coffee&espresso drinks and juice 24/7, free local quebec apples, free laundry (clean

laundry available

the laundry room was free to use

we were able to do our laundry to kill the time

i was very surprised and happy to discover the hotel has laundry machines, as most don't anymore

wifi, free parking and super breakfast

the complimentary breakfast was good

additional charge on pet - not mentioned on site

excellent wifi

great staff, great breakfast and such a nice room

only one thing i didn't like is that there is no laundry room

pool

was exceptionally clean and very large with two queen beds, lots of space, convenient parking right outside it

parking is super convenient

wifi we had zero problems with

very friendly staff, nice activities organized for kids

very friendly staff, nice activities organized for kids

the services, cleanliness, staff, breakfast buffet, gym, and spa tub in the room.

pool was packed with kids no chairs were available for hours

bed was really comfortable, pool and hot tub great, staff very helpful, and grounds were beautiful

host helpful in directing us to laundry facilities

possibility to use the laundry room, although with additional cost

laundry need to pay

because the room is right beside a laundry room and the laundry machine is right across the wall from the bed

accommodating and helpful giving us maps to downtown quebec city and the location of the best parking

was able to request an early check in because it was raining and we couldn't do anything we had planned as we

and once it was fixed remained shut for the rest of our stay resulting in no sun light at all the wifi: slow

made good use of pool, sauna,gym and restaurant. used the washing facilities too

ok in general.free parking and wifi.

there is a small gym and swimming pool

kids were disappointed that the pool was closed

also the laundry facility had older machines and was tucked away in the basement it didn't feel safe

have a nice pool, water park and playground for little kids

kids enjoyed water park, playing structure and game room

not only a pool/hot tub but also an indoor water park splash area, plus a high story playground next to the

old gym with a spa with a broke window

walking around to use the laundry facilities was not great

of kids running in the corridors on third floors as race trac for a few evening hours

free parking , breakfast, good location

wifi code wasn't provided in the documents, so we didn't connect

there was a hockey team staying and there was kids running the hallways all night

the laundry room only had 1 washer and 2 dryers but only one would turn on- that was frustrating

very noisy all night there was a rolling cart going above the room (i m thinking there is the laundry room

didn t like the elevators were , room service in terms of cleaning was not provided, laundry area smelled

did a massage and the room is in the basement next to the laundry

no room cleaning, hallways are full of leftovers empty trays, dirty towels and laundry

the hotel has a new laundry room

restaurant in hotel had a free kids meal per adult and one small beer

would be appreciated, such as croissants, fruits, the water in the swimming pool was too cold for kids etc

well located for my needs, has 4 ev charging station

pool was closed due to pandemic

i loved that there parking spots available too, and we could do an early check in, amazing

we were travelling with a pet, and the dog bed and food dishes that were in the room upon arrival were a lovely

no free breakfast = no screaming kids

the parking is free, and they have both underground and outside parking

very clean, convenient for our stay. pet friendly

laundry

another thing that surprised us, a bit critically, was a lack of laundry room

then, she took me downstairs (in their laundry room) to give me the pillows

get what you need in the reception, there is no toiletries, the room they gave us is close to the laundry room

the pool is great

the first-floor room was located right next to the laundry supply storage, and the strong smell of cleaning

there was a fridge in the hallway to the breakfast area and cleaning carts or laundry haulers in multiple places

mattresses cold breakfast (in a box; as if we are kids on a picnic) - if breakfast can’t be served hot due to

clean: everything was clean when we arrived (bath, floor) but with no room service, no good breakfast and we

the clean room and bathroom. nice staff. free parking.

mall was right across and pool in the building and also the laundry facilities

we used the laundry and had to clean the machines out beforehand

the laundry room did not offer single-serve laundry soap

with 3 beds (up to 6 people in the room) - outdated, decor, hallways, carpets - p1 : all dirty laundry bins

small kitchen area with microwave and sink,

there should be some kind of bar or handle to help getting out of the pool

great, that it had a parking, it is a huge bonus

room service - they have a menu book suggesting they provide room service

unfriendly staff. poor wifi in the room.

wifi was bad. pool area very noisy.

no guest laundry, restaurant closed on the day we arrived.

the hotel offers a laundry service, which was very useful towards the end of a stay

beds were too soft, construction and road work, no laundry facilities and no breakfast included.

the facility didn't have any laundry service

excellent restaurant and gym. lovely room.

wifi did not work consistently

asked the employees to set up the room for my girlfriend with rose petals and chocolates and it was very nicely

the only slight annoyance was when we returned to the hotel at night parking was scarce,but a spot was always

keep the rooms immaculate and everything is so accessible (parking restaurant rooms front desk)

the gym and daily housekeeping was not available due to covid which is totally understandable

laundry facilities!

selfservice laundry was extremely good and quick

room was above the laundry room and we seem to hear allot of machines

laundry room was decisive choosing it and worked well (3 dollar per washing or dryer)

check in and check out, good location, great value for money, loved that the property had a paid laundry

the laundry dryer is very old, the filter screen is worn out

the laundry (if needed) is very expensive

laundry needs to be reserved there is only one washer one dryer

wifi was extremely slow, breakfast is not included in price.

was very noisy late in the evening, kids running in the hall. no baby chairs or booster.

free laundry detergent and dryer sheets and free washer and

a+, we especially loved the coffee and juice bar and laundry, breakfast was great, staff so friendly and helpful

it is great to have the coffe machine without cost, the laundry machine and supplies available

additional bonus the laundry was free of charge and the laundry detergent was provided as well

open juice and coffee/tea bar, as well as free laundry on site, splash pad, and staff was always very friendly

modern conveniences available outside room was available - full kitchen, laundry machines, bathrooms etc

loved being able to do our own washing in the laundry too

considering the complementary services, such as a tv with a variety of streaming platforms, laundry machines,

everything in the common area was tidy and there was a chill bar downstairs, it was perfect

the shared areas (living room, dining room, kitchen, bathrooms) were also spacious and clean

hotel, well organised with good facilities - restaurant, gym, pool and laundry - and helpful

the breakfast and bar were very convenient

the pool was great for the kids

great reception, bar, restaurant, rooms, fitness center, parking, location, etc.

clean, friendly staff, nice room, large open shower, kids enjoyed the pool

access to parking a bit icy

what seemed like a jacuzzi on pictures turned out to be some kind of kids pool

the parking is free and the location is only about 10 km outside of quebec city

the kids loved the crafting and storytelling experiences

great food at la traite. room is very clean, spacious and it s pet friendly!

breakfast was meager; 1 laundry room for the entire hotel and just a very dated facility and rooms

everything, they even had a free laundry room with soap and drying sheets !

have lots of bags would be nice to have some muscles at the hotel to get bags up the stairs :) laundry service

thank you for having laundry facilities

laundry truck arriving next our room at 7am. lots of noise

they charge too much for having a small pet.

hot tub didn t work well. there was hair in the hot tub and pool.

location and parking were great - reception was friendly and helpful

i was charged an extra $50 dollars for my dog after i already had paid for my room requesting pet friendly

spacious rooms. ample parking. nice facilities and breakfast.

kids were tripped with the hot chocolate bar

everything, especially the indoor parking.

free parking attached is great too

the view from our room was the parking lot.

beautiful interior, easy access to parking and highway, and enjoyed the pool.

laundry facilities immediately opposite

wifi was weeak

good wifi and very friendly staff (available physically until 20)

what i didn't know was that i needed to walk into the cafe (restauarant) and approach the bar to request check

wifi password wrong so unable to check mail when returning to room in evening

on floor laundry. great room size.

staff were super friendly and helpful, the hot tub is huge, thought it was a pool

the pool/spa area is wonderful and was just what our family needed after a long day of driving

no room service

people at the hotel and the diner across the street we enjoyed the warm pool

close to sight seeing attractions, laundry very close by. staff very accommodating.

laundry is overpriced. breakfast very heavy, the room not spacious.

no laundry

staff we very friendly and dealt with all our enquiries such as laundry service, getting coins for the vending

laundry was an issue

the laundry facility is very convenient

lots of onsite facilities, including a laundry room and gym and restaurant

the provide laundry

location is great, there's a live music bar really close called the phoenix

lots of onsite facilities, including a laundry room and gym and restaurant

disappointed that this hotel doesn't offer a kitchen or laundry room, especially given the price

information in the room about how to connect to wifi and work the tv as well

wifi was weak

comfortable room with lots of closet space, good size tv & wifi

-i asked for wifi code one of the staff wouldn't give me the code because it was not 16h but the other one gave

would be nice if they had laundry facilities on-site

ev charging in a secure parking lot. we only stayed here for this reason.

good for kids

the gym hours during the week opened late. would have been nice if it was open early.

bar and restaurant closes early. no bar at the hotel.

no laundry facilities

no laundry bags in room and very limited or slow wife.

the hotel has a spa, gym but mostly a restaurant and bar with the most amazing 380 view if quebec city

gym and sauna

only area that could have been cleaned more was the gym and spa area

wifi is not reliable and they charge $25 for you to park your car in an uncovered parking lot in an

the wifi did not work at all

the wifi was spotty

wifi was not great while we were there

wifi does not work properly in the room, so you need to go down and ask them to set you up to their

no bag for laundry/dry cleaning

also no laundry room and no little convenience store

laundry facilities on site or a coin laundromat near by

the pool is outside . very cold. my kids were disappointed.

i feel that the price per night should be adjusted to reflect lack of cleaning, room service and in house

hotel did not offer a lot of information in the rooms about room service, spa, laundry, events, eating, etc

also there was a great deal of confusion regarding laundry service

was first class great location good parking good gym clean bright bathroom will return for

clean, great room and comfortable bed. pool and gym nice to have

are happy, but those who are in the way without children and would like to spend time in the spa are terribly

top laundry service-helpful staff

1 gadget can access wifi, no exhaust in the bathroom, no complementary breakfast/ bottled water to drink for

i could not connect to the wifi.

we really enjoyed the heated pool in the evenings to swim out and relax for a bit

wifi good

we only discovered the hotel has a laundry as we left through the underground car park

great restaurant in hotel and a place to do laundry

laundry room was kind of isolated, down in the car park which put me off using it but two of our

skills were beginner level, great restaurant in the hotel, a convenience store and use of laundry facilities

laundry facilities were poor

door didn't close completely - terrible water pressure - bad air quality/hot - very loud - kids screaming in

duvet between sheets no case, pillows terrible, bar restaurant not good, understaffed

door didn't close completely - terrible water pressure - bad air quality/hot - very loud - kids screaming in

the room with lunch corner, that provide banquette and table was nice to have meal with the kids and play little

bar downstairs was closed

was no laundry service

i prefer a place with laundry possibilities - there is though a good steamer in the room and a laundromat nearby

poor wifi

location and amazing staff. really enjoyed the pool and balcony off the pool!

surprised that the mini bar wasn t restocked when our room was cleaned

big space and bed with sofa bed, huge bathroom and kitchen although we didn t cook anything

comfortable beds, nice people, excellent coffee, breakfast available was pretty good, onsite bar convenient

would not suggest it for kids is a traditional small boutique hotel but a perfect location

would not suggest it for kids is a traditional small boutique hotel but a perfect location

loved the fireplace

i didn't know the hotel was a pet friendly hotel. the room had carpet and felt very dirty.

room was very comfortable with lots of space, a comfortable bed and a fireplace (although we didn't use it)

espresso machine in the lobby, pet-friendly, wine bar, location

the pet friendly room was excellent quite

bedroom was separated from the living area and kitchen by a paravan, no door

swimming pool and gym are mediocre!

access to the pool was easy

50 m away a very nice golf course is situated with reasonable

the breakfast , the outdoor spa, the hotel room and decor, the location ud83dudc4c

i also liked their spa

breakfast was meh, would have loved other options

early access to breakfast and boutique (7am)

it does have wifi

the wifi connection isn t very good in the room.

due to proximity to old quebec, i would like to return and schedule time for the additional spa and meals

you are offering laundry facilities you have to ensure that the appliances are properly working

i could do laundry which was great

we didn't use it, but there is free laundry on-site and outdoor space to relax

the laundry was easy and free

the laundry area was clean and we didn t have to wait to use the washer/dryer

laundry a short walk to rue st ursule

there was a laundry

room service prompt and staff helpful

new and clean interior. pool and sauna really nice- location perfect for walking in town

the pool, sauna, cold plunge and weight room were a nice surprise - large beautiful area and so

wifi was next to non-existent. so unreliable and slow.

wifi connection in my room

lobby access code, room access code and wifi details were sent in a day in advance and even though there was

also, the wifi in the room in front was very weak

rather, i had to find wifi (as phone wasn't yet working in canada) to give them a call to figure out things

we sent out laundry with good results

gym facility is not great. an upgrade will be nice.

front desk staff unable to help with wifi question

wifi was reliable and there was a beautifully appointed conference room in the library as well

beautiful relaxing room, gym, movies and popcorn for your room

room beside us was were they did the laundry and where all cleaning supply s were and there was a lot of noise

room we were assigned was in the basement, next to the laundry room, which was loud as well as the maids who

room was next to laundry room so was very noisy sometimes to 10 or 11 at night

in my case i heard the noise from the laundry very early in the morning

-- the hotel is in a converted old building -- one of the rooms (not ours) had a very beautiful fireplace (not

had awesome breakfast every morning

the breakfast was yummy and the staff was so accommodating

very cramped impractical kitchen/coffee area

hotel and staff exceeded my expectation, the breakfast was lovely with a view of the garden or in the garden

breakfast was fresh and delicious

50 dry laundry machine in the basement

the barr was also great, and the self-service laundry facilities were a real bonus for us

location, the room, the hotel style, the cocktail bar, laundry room

no restaurant and laundry service in the facility.

the hotel has laundry machines for guests to use, which is a nice feature

small offered everything i needed - breakfast was provided in my room each day, housekeeping, laundry service

helpful trying to do their best to overcome several issues that occurred - comfortable bed - nice laundry service

impressive quick and cheap laundry service

while the hotel offers good value for the price, with some of the services (gym, spa, lounge, etc) closed due

the breakfast was so good and convenient

a big deal but we tried the bar at the hotel late evening and the waitress didn't seem to be happy

wifi is almost useless and is available only for one user (while my wife's phone was connected, i

very spacious, well designed, really appreciated the kitchen.

full kitchen with a lot of utensils and cookwarenice bathroom, bedroom with big tv, comfortable bed, a/c

it is super close to the train station and the bar below the hotel was great to have a low key night (beer and

in the room - given the floors were not vacuumed and the towels not refreshed, it was only basic room service

retro for the price - standing lamps were not on a switch and the plugs in the room didn't work bar one

the soap bar was the smallest sliver we had ever seen.

sometimes had difficulty connecting to wifi

there is an adjoining bar but it wasn't open

it would have been helpful to have a printout upon arrival regarding laundry facilities, pharmacies etc

little fireplace heater did not work

wifi worked very well

location, strong wifi signal

gas fireplace is lovely (wish you could see it from the bed but the room is too small for that)

because of my work, i also remote worked and i had no issue with wifi

wifi always worked

) window and view is awful bed and blankets are not comfortable they have a very very small gym and the times

the hotel has a small gym and spa too

location is great pool, rooftop

and the we weren't able to connect to the wifi

got a late check out no

the wifi would randomly stop working.

wifi, coffee, refrigerator

they accommodated an early check in request and gave us a room with a great

wifi drops off each time you log off or change rooms which can be annoying.

unfortunately, the pool was not accessible because we were just coming out of confinement.

not sure about do they have bigger rooms for family and kids

our only complaint was that one night a new guest brought a pet to the hotel, the pet was making noises in the

hotel staff could have mentioned access to the pool in the sister hotel 10 mins down the road at check in

we were upgraded to a bigger suite and i got to do my laundry

room service/housekeeping wasn't available due to covid restrictions, but that's understandable.

fireplace in room 406 is a real bonus

great location, good wifi, bad tv, would definitely stay again.

good shower and wifi

there were laundry bags and discarded furniture in the hallway and construction materials on a landing just

we were on the top floor, being the only room on that level and included a lovely kitchen area

location and pet friendly

towel bar in shower was hanging loose

the doors are connected to wifi and stopped working

my room was well-appointed, with a coffee machine, kettle, tv, wifi, fridge and comfortable bed, and was bigger

restaurant with live music- staff was so kind-room was the perfect mix of old and new, very clean-wifi worked

also, they let me do early check in

staff at reception, cheap public parking nearby, my room (37) was quiet and spacious, secure wifi

very good restaurant and bar with inside and outside areas

high level - your guides were knowledgeable and great with kids

clean, courteous staff, comfortable, gym, pool, deck for relaxing, centrally located, amenities- yoga

pool area and lack of separate locker area for people going to the spa was a dissapointment

early check in at time of booking room not ready when we arrived

were nice and newly updated, extremely comfortable bed, loved the work out facility and lap pool