modern conveniences available outside room was available - full kitchen, laundry machines, bathrooms etc

considering the complementary services, such as a tv with a variety of streaming platforms, laundry machines,

loved being able to do our own washing in the laundry too

the kitchen is awesome with separate equipment for each room and fridge space too

a small restaurant downstairs, the rooms are comfortable and everything is well organized in the kitchen

the onsite restaurant says they begin room service at 11am, but when i called to order i was told it didn't

free parking

has a nordic spa and tropical pool area to enjoy

good sized room with functional kitchen.

boston pizza room service

like the amenities as it has a swimming pool, laundry room and kids playroom

have lots of bags would be nice to have some muscles at the hotel to get bags up the stairs :) laundry service

thank you for having laundry facilities

its like it did not dry up propery or did not do laundry properly

the laundry room was available but the washer looked dirty and dusty and needed a cleaning before it

was able to request an early check in because it was raining and we couldn't do anything we had planned as we

free laundry detergent and dryer sheets and free washer and

is free laundry services, which is amazing for a family of 5

self serve the kids enjoyed the pool but wish it was a little cleaner great breakfast free guest laundry with

free laundry

a+, we especially loved the coffee and juice bar and laundry, breakfast was great, staff so friendly and helpful

laundry facilities immediately opposite

wifi was weeak

what i didn't know was that i needed to walk into the cafe (restauarant) and approach the bar to request check

good wifi and very friendly staff (available physically until 20)

wifi password wrong so unable to check mail when returning to room in evening

because the room is right beside a laundry room and the laundry machine is right across the wall from the bed

host helpful in directing us to laundry facilities

laundry need to pay

possibility to use the laundry room, although with additional cost

very comfortable bed, nice gym, everything super clean!

laundry facilities!

selfservice laundry was extremely good and quick

room was above the laundry room and we seem to hear allot of machines

check in and check out, good location, great value for money, loved that the property had a paid laundry

laundry room was decisive choosing it and worked well (3 dollar per washing or dryer)

room service outstanding and food from partner restaurant delicious

i wish the hotel had an elevator in the parking lot

the hotel was accommodating when it came to my pet

free parking (though usually almost full). helpful desk personnel.

no free breakfast = no screaming kids

the laundry facility is very convenient

the provide laundry

lots of onsite facilities, including a laundry room and gym and restaurant

room was very spacious and the kitchen area was well separated

the kitchen was a lifesaver because we travelled with our toddler

disappointed that this hotel doesn't offer a kitchen or laundry room, especially given the price

information in the room about how to connect to wifi and work the tv as well

-i asked for wifi code one of the staff wouldn't give me the code because it was not 16h but the other one gave

comfortable room with lots of closet space, good size tv & wifi

wifi was weak

close to sight seeing attractions, laundry very close by. staff very accommodating.

laundry is overpriced. breakfast very heavy, the room not spacious.

there is no laundry room , room is very small

no laundry

laundry was an issue

would be nice if they had laundry facilities on-site

the pool and the sauna deserve an extra page on wonderful feedback

lol food pool gym sauna restaurant

wifi was so bad

swimming pool was the best place to relax after a day of walking

mall was right across and pool in the building and also the laundry facilities

with 3 beds (up to 6 people in the room) - outdated, decor, hallways, carpets - p1 : all dirty laundry bins

we used the laundry and had to clean the machines out beforehand

the laundry room did not offer single-serve laundry soap

wifi speed and the bed was so very comfy

the first-floor room was located right next to the laundry supply storage, and the strong smell of cleaning

there was a fridge in the hallway to the breakfast area and cleaning carts or laundry haulers in multiple places

and u have to pay for unlimited wifi which is not worth it since its very slow

that there wasn't a restaurant on premises or room service.

-had to call reception to get wifi working - the code expired the next day and had to call again

laundry needs to be reserved there is only one washer one dryer

the laundry dryer is very old, the filter screen is worn out

the laundry (if needed) is very expensive

great atmosphere, clean, friendly bilingual staff, clean pool.

there was no room service or restaurant

hotel, well organised with good facilities - restaurant, gym, pool and laundry - and helpful

suite i had a small kitchen space with a microwave oven, a keurig coffee machine, and a fridge, but there were

very clean and modern, good location, the pool was great and warm

clean, friendly staff, nice room, large open shower, kids enjoyed the pool

the kids loved the large windows and wanted to stay in the hotel instead of going sightseeing

no laundry facilities

no laundry bags in room and very limited or slow wife.

there are a great selection of cafes and bar a few minutes walk

4/5 ( they extended our checkout time for additional 2 hours) pool spa and gym

like the pool area, hot tub and gym

wifi is not reliable and they charge $25 for you to park your car in an uncovered parking lot in an

wifi doesn't work all the time

the wifi did not work at all

the wifi did not work very well, the air conditioning couldn't be turn off...

the fireplace and styleof the rooms. comfy and rustic.

laundry facilities on site or a coin laundromat near by

no bag for laundry/dry cleaning

also no laundry room and no little convenience store

the pool is outside . very cold. my kids were disappointed.

nice warm pool for rainy day entertainment. new free arcade for kids which is amazing.

the hotel has a new laundry room

morning breakfast was good

early check in

floor had a lot of families with kids so it did get noisy at some point

gym had very good hoist machines as well as treadmills, step climber and spinning

also there was a great deal of confusion regarding laundry service

hotel did not offer a lot of information in the rooms about room service, spa, laundry, events, eating, etc

gym needs attention dated equipment and it it s very small space. it also needs dumbbells

very sound-proof, tons of kids were running and screaming in the halls during our first night and it took a long

room felt a bit small, the gym was disappointing (no free weights just cable machine suitable for 2 people at

didn t like the elevators were , room service in terms of cleaning was not provided, laundry area smelled

the laundry room only had 1 washer and 2 dryers but only one would turn on- that was frustrating

very noisy all night there was a rolling cart going above the room (i m thinking there is the laundry room

no room cleaning, hallways are full of leftovers empty trays, dirty towels and laundry

did a massage and the room is in the basement next to the laundry

top laundry service-helpful staff

location , room , internet , pool , gym

the rooftop pool including a bar offers a breathtaking view over quebec city

there s a rec room with pool tables, ping pong tables, air hockey for families with kids

it's crazy not to have a bar open there. nit enough food and beverage options at all...

walking around to use the laundry facilities was not great

the kids were happy with the pool

free parking , breakfast, good location

just wanted to crash in, we didn't ask for a replacement but should have done as i was with my kids

could not get near breakfast, it was under staffed , wifi & tv did not work

skills were beginner level, great restaurant in the hotel, a convenience store and use of laundry facilities

we only discovered the hotel has a laundry as we left through the underground car park

great restaurant in hotel and a place to do laundry

laundry facilities were poor

laundry room was kind of isolated, down in the car park which put me off using it but two of our

duvet between sheets no case, pillows terrible, bar restaurant not good, understaffed

door didn't close completely - terrible water pressure - bad air quality/hot - very loud - kids screaming in

no room service

had firm request that our room should be made daily as we had younger kids

door didn't close completely - terrible water pressure - bad air quality/hot - very loud - kids screaming in

i prefer a place with laundry possibilities - there is though a good steamer in the room and a laundromat nearby

was no laundry service

had a nice gym and pool

2:30 am, we noticed it to the front desk but they did not had the bill merged with our last food room service,

bit unstable wifi

also the laundry facility had older machines and was tucked away in the basement it didn't feel safe

hotel has lots of amenities for the kids to enjoy

it is overcrowded as i think tgey accept guests from outside for the water park and as a result there isn t

great hotel tô go with the kids, with lots of things to do

old gym with a spa with a broke window

comfortable beds, nice people, excellent coffee, breakfast available was pretty good, onsite bar convenient

would not suggest it for kids is a traditional small boutique hotel but a perfect location

the fireplace was a perfect addition

rooms have good wifi and cable tv

superior room was huge, like small apartment with sitting area and kitchen

is my go-to hotel when i go to quebec city, it's the cheapest pet-friendly hotel in the area (when you account

hotel is furthermore advanced, inside there is a good restaurant, a good swimming pool, and inside your hotel

count on pictures , its nothing like that , we didn't use swimming pool but its barely 4m by 4m, gym was useless

comfy beds, easy control of the air conditioning. very friendly staff. lots of parking.

made good use of pool, sauna,gym and restaurant. used the washing facilities too

even kids can easily walk to several landmarks

i didn't know the hotel was a pet friendly hotel. the room had carpet and felt very dirty.

the wine bar was cool too

certain kitchen accessories were missing or illogically placed

location staff wine bar coffee downstairs

laundry machines that are free to use

you are offering laundry facilities you have to ensure that the appliances are properly working

not be closer to old quebec, and all the facilities you need are available from a full kitchen to laundry

laundry area, the washing machine is not good to use it takes 2hrs to dry my clothes

the laundry area was clean and we didn t have to wait to use the washer/dryer

rather, i had to find wifi (as phone wasn't yet working in canada) to give them a call to figure out things

wifi

wifi was not effective maybe because we were on the 4th floor

fireplace didn't work in the lobby

wifi was next to non-existent. so unreliable and slow.

wifi was very slow during weekends

the hotel s restaurant offers a terrific breakfast and lunch and several spa services

breakfast was well presented with a good choice of hot & cold food

the breakfast was amazing as well

wifi speed was way too bad

laundry a short walk to rue st ursule

there was a laundry

would have liked a fireplace in my room. no hot tub.

the kids had a lot of fun, though we stayed there during one of the

clean and close to walk to everything. the pool was an added bonus with the kids.

room beside us was were they did the laundry and where all cleaning supply s were and there was a lot of noise

in my case i heard the noise from the laundry very early in the morning

room we were assigned was in the basement, next to the laundry room, which was loud as well as the maids who

room was next to laundry room so was very noisy sometimes to 10 or 11 at night

sorry it just the kids that ruined my stay

we sent out laundry with good results

gym facility is not great. an upgrade will be nice.

fantastic about this place, staff are outstanding, room is on the smallish side but acceptable, wifi great, the

we got a room upgrade, early check in

beautiful relaxing room, gym, movies and popcorn for your room

breakfast was fresh and delicious

breakfast was perfect and the setting was lovely. staff were exceptional.

the breakfast was yummy and the staff was so accommodating

had awesome breakfast every morning

breakfast was delicious

no restaurant and laundry service in the facility.

50 dry laundry machine in the basement

the hotel has laundry machines for guests to use, which is a nice feature

location, the room, the hotel style, the cocktail bar, laundry room

the barr was also great, and the self-service laundry facilities were a real bonus for us

laundry

get what you need in the reception, there is no toiletries, the room they gave us is close to the laundry room

then, she took me downstairs (in their laundry room) to give me the pillows

another thing that surprised us, a bit critically, was a lack of laundry room

there is a good gym and ice facilities

impressive quick and cheap laundry service

helpful trying to do their best to overcome several issues that occurred - comfortable bed - nice laundry service

small offered everything i needed - breakfast was provided in my room each day, housekeeping, laundry service

was provided in my room each day, housekeeping, laundry service onsite (via reception), free wifi

well equipped room, lovely daily breakfast.

big huge apartment great bar on site

a big deal but we tried the bar at the hotel late evening and the waitress didn't seem to be happy

were on the first floor (above the bar) and there was occasionally sound from the bar (it wasn't really a big

previously mentioned pub noise was not an issue for us, albeit bar open to 3am

includes all what you need, good wifi, coffee machine, fridge, big tv, etc. quiet.

it would have been helpful to have a printout upon arrival regarding laundry facilities, pharmacies etc

wifi & a/c was not working

wifi worked very well

guest with kids running in hallway late at night only in the last 2 nights of 5 night stay.

wifi was very hit or miss

booking showed us a fireplace - no fireplace in our

room service earlier like..9 am .. no ac was working.

wifi is very very god breakfast and staff service is very good

sometimes had difficulty connecting to wifi

in the room - given the floors were not vacuumed and the towels not refreshed, it was only basic room service

because of my work, i also remote worked and i had no issue with wifi

room was nicely renovated with a convenient mini kitchen and beautiful bathroom

roof terrace and spa pool a bonus

didnt have a kitchen

) window and view is awful bed and blankets are not comfortable they have a very very small gym and the times

not sure about do they have bigger rooms for family and kids

being able to have two devices on the wifi at once

wifi connection was spotty and there was no mini fridge in the room to use

free coffee and wifi

hotel staff could have mentioned access to the pool in the sister hotel 10 mins down the road at check in

the wifi would randomly stop working.

got a late check out no

wifi, coffee, refrigerator

and the we weren't able to connect to the wifi

they accommodated an early check in request and gave us a room with a great

no guest laundry, restaurant closed on the day we arrived.

the facility didn't have any laundry service

the hotel offers a laundry service, which was very useful towards the end of a stay

beds were too soft, construction and road work, no laundry facilities and no breakfast included.

the opening hours of the swiming pool

we were upgraded to a bigger suite and i got to do my laundry

good shower and wifi

close to everything in the old town, comfy bed, restaurant and bar on site.

fireplace in room 406 is a real bonus

the hotel bar was closed despite obvious interest from the public

there were laundry bags and discarded furniture in the hallway and construction materials on a landing just

our room (the loft) was huge, had a kitchen and a great view of the chateau

asked for the room with a tub and fireplace since it was our anniversary

the noise the heater/fireplace when it came on. everything else was perfect

location and pet friendly

excellent wifi

it's walking distance from everything in old quebec and has a great bar and restaurant on the ground floor

pleasant but sparse room. wifi. very helpful staff. location was great. quiet.

his recomendation for cocktails at the bar below ( a cigar & cadillac made with apple brandy and rye whisky)

even when the ice-machine was broken, antoine offered to run down to the bar and get some from there, the

the hotel is pet friendly and can arrange dog sitting

the men's spa was part of the pool area which was overcrowded and full of screaming kids

the indoor pool was a big selling point for us staying with kids in the winter time

they accommodated our early check in request, very nice and informative

the gym and spa facilities were fine but it is too bad that they are so small.

adequate parking for persons with disability

there was always plenty of space available at the bar or in other spots, but they were denying hotel guests

plenty of parking

wifi did not work consistently

dog friendly and ev charger for our tesla to get free full charge overnight.

only one thing i didn't like is that there is no laundry room

new new ac library quiet this hotel should be rated four star hotel not two star plenty & easy parking

spacious room, 24-hour front desk (important because our flight was delayed), ample parking, close to

good wifi with fridge and microwave in the room

we really enjoyed their pool after a long drive.the hot tub was nice and the room was clean

the room had a working fireplace that made for cozy evenings after a day of site seeing

we had the junior suite with spa at the balcony and it was great

shower, spa bath, accommodation on ground floor opening onto lovely well-planted courtyard, very pleasant

the fireplace was really only virtual, it did not heat

there was no overhead light in the kitchen area

half my laundry failed to return to room and i had to go and find it

laundry service was quick but pretty basic

there is a small gym on the fifth view with a nice view

could not have drink at hotel bar as fully booked as a restaurant

il matto food and room service was excellent

we used the laundry service which provided a quick turnaround for the next morning as well as the continental

always welcome self laundry facilities which were not there

the amenities were plentiful, whether it was the well-stocked kitchen and laundry to the unexpected additional

the rooms are quite small so best for solo traveller or couple with no kids.

they took the kids to make hot chocolate while we were getting checked in and our room situated, without a

i have allergies to most laundry detergents

hotel with nice services like a bar and room service

room a bit dark. it needed a grab bar in bath/shower

great location very friendly front desk chromecast tv good wifi nice size room quiet

lobby bar area is comfortable and with nice ambiance

and the service for the young kids

and the service for the young kids

the gym space was fine and lobby bar was wonderful

free parking and really nice gym

the coffee beside the fireplace at the bar area, loved the soft music when we came in, wine glasses, very

the guest laundry was a nice surprise

laundry facility

our room was next to the laundry room - this caused a lot of disruption to our sleep due to the noise it

it had a laundry though it was pokey and twice as

guest laundry is really just a small closet

did not put car in car park you weren t charged, no tea in the room, no fresh milk in room, no room service,

kids activities were phenomenal

restaurant and bar prices were on the high side.

the services, cleanliness, staff, breakfast buffet, gym, and spa tub in the room.

to slow to serve the dishes and my kids couldn’t dinner because they bring the incorrect dish

really all good maybe could do with a laundry room for travelers to catch up on washing

plenty of room for parking

parking was not right at the building, had to walk a little bit to unload personal belongings

that it was pet friendly.

charged for my pet. expensive for what it is ( old time hotel with no pool)

laundry

wifi is good

small gym, missed coffee in my room for two days, fortunately the team made coffee for everyone in the

my kids love it

outside the old quebec was still perfect as was near grocery store and a gas station and free parking

entered the room we found the floor is covered with dog fur you are taking charge for stay with pet and giving

we travel with kids so it helps to have more choices than just toast

rooms, we were on the 3rd floor not very pet friendly having to run up and down the stairs or elevator

the location was very near to quebec city airport and they accepted pets.

nice breakfast. very comfortable beds

does not offer self laundry service

weak wifi, that's about the only complain i can have

not enough parking...and....breakfast is terrible

dirty pillow not comfy, had a plastic stuffing towel had a black stain room door doesn t lock, kids could walk

and we would have liked to have a pool or hot-tub

make is to add a robe hook on back of the bathroom door, and add another washer and dryer to the laundry room

laundry

had laundry facilities which was fab for us

there was a laundry

coin laundry was very useful

elevators; stairwells that didn t open to the ground floor; laundry bins consistently in the hallways; see

i really appreciated that there were laundry facilities on the premise

wifi too slow

swimming pool

there is underground parking for cars

gym is small, but cozy

location, gym and the breakfast are great

breakfast, pool, kitchenette.

breakfast was good , parking space was available all time even when came late in night, hot water and coffee

great room great pool great gym

i was able to drop a load of laundry off at the the guest laundry, and go for a swim in the pool while my

there is plenty of stuff to do there from the swimming pool spa and game rooms, and bar

it pretty quiet kids in pool -people around -usually noise stuff restaurant is more then good gym is awesome

the food in the restaurant was amazing and the masache at the spa was amazing

a suggestion, if you don't have kids try to ask for a room with outside view

free parking attached is great too

nice fitness center and great pool area

pet friendly

the river to quebec city) cochon dingue restaurant is connected to the hotel and it has excellent breakfast,

breakfast not good! it comes with pack and stuff inside for kids..

laundry facilities, vending machines had debit, pets allowed & air conditioning worked well!

pet friendly & laundry facilities were great!

gym was not very good

free wifi is strong but in certain area, if you walk into far from the signal, the quality is too weak,

location, pet friendly, breakfast