the pool was very clean - maintained daily

very little parking

really appreciated having an efficiency kitchen for making our breakfast, snacks and reheating leftovers

lack of kitchen utensils and when requested no response

seats and table in balcony, full kitchen with ammenities, microwave, stove , blender, full size refrigerator,

no parking

the constant loud continues noise, music, woken up by workers at pool in middle of night.

parking lot separate oh hotel

the pool was beautiful. the water of beach was warm so having the pool was great

parking

the pool area was exceptional. very comfortable kingsize bed and room.

pool, helpful staff, close to beach and restaurants etc

they have a great pool, and facilities were clean and up to date

the only cooking facility/cutlery/dishes were by the pool. no ability to eat in the room.

most exceptional staff. so friendly and helpful. good food too. pool very clean.

their pool needs repairs

was way to loud by pool, our room had some issues that were not taken care of

the waves were too rough for kids

espresso machine at bar not always working

warm pool, food was great, staff.

all staff was very kind but: i asked for towels, laundry service, crib, help with a/c, and for all it took

adult pool closed way to early(should have been open till at least 8pm) the bikes had flat tires and

loved the adults only pool but no elevator excluded many seniors

closing of pool too early

the adult pool area had all the potential in the world with a nearby bar, full sun and ample chairs, but the

being delayed that night our room was not equipped with sheets for the sofa bed so we had have my kids sleep

just mopping the floor and wiping the counters isn t enough in a pet friendly hotel

wifi could be better.

safe enclosed parking

is pet friendly and the ladies were very nice

location great breakfast great

this is a super special place whether for families with little kids or couples seeking quiet and refuge

only issue we had was with our private plunge pool

the only time this was a real issue was ordering room service

the food, views, service, architecture, spa, gym

also the food options are very limited and the meal times are pretty late (breakfast at 9am, lunch at 2pm and

incredible hotel - stunning pool, small hotel vibes so very personal, the breakfast was insanely good, it was

jungle like plants around pool were amazing

staff were fabulous. restaurant had excellent breakfast. and dinner. would recommend for sure

beautifully decorated property, great views, lovely pool

the restaurant is excellent both for breakfast and dinner. nice views and very quiet.

the wifi was incredibly spotty

jacuzzi, room and decor, coffee shop close by, walking distance to everything in san pancho, parking for

beautiful pool and rooftop tubs, comfortable beds, and helpful reception staff

the room was beautiful and spacious, the pool was amazing as well as the views from the roof top hot tub was

love the salt water pool and location

we were able to park for free on the street and do our laundry at the hotel via a local laundry service for a

the rooms were nice and clean, the pool was well maintained and warm

there are no children allowed so good for an adults only boutique hotel

courtyard with pool

small warm pool to cool off in

we loved the breakfast fruit bowl, the ac in the room, the availability of beach towels and a beach umbrella,

the pool wasn't available while we were there.

the bar next door bumps music until 11pm

breakfast at the restaurant was top notch

i wished the windows latched for safety with small kids

clean room, great rooftop pool, relaxing environment

great rooftop pool and the staff were the best

the rooftop pool is gorgeous (and a little chilly) but wonderful

we also used the pool area and it was small but perfect

the bar downstairs is fantastic as well

it's close to the beach, the bus station, laundry service and restaurants, but in the more quiet part of town

it was clean and small also the pool and the breakfast was great. felipe was a great host!!

close to beach and wildmex to rent surfboards. community kitchen for cooking. pool.

the complimentary breakfast had delicious fruit and rice pudding, which reminded me of my grandmother

convenient hotel near the town center. pool was nice and had kitchen available for your food.

the lady who does laundry/linens is a bit of a gatekeeper

they could have directed me to the nearest laundry in town and i would have been happy to wash them myself for

2 levels gave us privacy to be able to put kids to bed and still hang out downstairs

kitchen lacked utensils, but we made do

2 levels gave us privacy to be able to put kids to bed and still hang out downstairs

the pool. not enough sun so is chilly

wifi could have been better

great pool, and it was in a nice location just a couple of blocks from the town center

wifi wasn t good on the top floor.

wifi was not the greatest at times

the rooftop & bar made our stay perfect, we enjoyed many hours in and around the pool

rooftop pool is great and gets the sun all day, cool bar area there too

parking garage can get crowded.

mattress was too firm. wish kitchen was open.

it was clean, well kept and very cozy. the pool area was nice and had drink service. good wifi!!

needs: more pool chairs, +/- microwave, laundry services, pool bar or restaurant

we had some issues with the wifi when both of us had our phones connected

no telephone or television (not such an issue if the wifi worked well) there's a small fridge, basic cooking

amazing beachfront location with spotless pool, attentive staff, and decent breakfast included!!

the pool is fantastic - relaxing and clean with places for everyone and shady/sunny places to lay out

i was moved from 2nd floor to 1st same style room but actually smaller with a laundry deck

wasn't accommodating, like for parking for our cart

the pool is fun for families wanting to hang by the pool and in the little garden area but it can be

everything worked fine, shower, toilet, wifi, safe etc all were good

our suite was appointed with a kitchenette

very friendly rooms were clean and comfortable bathroom very spacious and nicely appointed nice pool a great

pool very cool water

pool was very cold

lovely staff. great location. nice shady pool to get out of the noon sun on the beach.

was a beautiful hotel with wonderful garden and swimming pool

very clean and beautifully land scraped really nice pool area

the landscaping and greenery throughout the hotel and pool area were beautiful as well

can't wait to see the new pool/

did not have a pool , but you are very close to beach . just a minute walk.

what really stood out was the stunning rooftop pool with incredible views of the town and ocean a perfect

when i came back after the retreat with a friend in tow, alex gave us towels for the pool and then brought my

great views from the pool deck and from our room, great location for one block to the beach.

someone sitting on the chairs outside our glass door, i think they were the workers and their kids

epic views from the rooftop pool, amazing decoration and spacious

also, the pool was dirty with too much chlorine

was helpful to have a kitchen

facilities, old beds with old covers, leaking shower, we had to ask someone to get hot water, wifi that goes

warm infinity pool with bar & restaurant on site and across the street

we parked our car in the hotels secure parking garage

now has kitchen utensils small issues due to incompetent builders but no issue ( some fittings/doors not

has a kitchenette but has bare minimum tools

clean, modern, spacious. great pool and ocean view. great staff.

the bar service also wasn t great

no kids which is a big plus

wish i could bring our beverage from our room up to the pool. :-)

the rooms are stunning and you can't beat the view from the pool deck

wifi was spotty

the rooms are great, and the pool is perfect

the pool and included breakfast was good too ud83dude18 they had a cold and warm jacuzzi, which was

the breakfast that was included each day was delicious as well

very clean and spa like feeling

the breakfast the hotel provides is delicious and their kitchen also offers some delicious afternoon snacks

exceptionally friendly staff with superb service, wonderful restaurants although we only used the pool restaurant

the kids loved the water slide

the spa was world class, my only poitive feedback, was the food was not amazing, the breakfast fabulous

ordered once room service, some of the food was bad but we were not charged

water slide for the kids, multiple pools including an adults only pool

breakfast is top notch, buffet you have a bit of everything highly recommend

quality of the food in a la carte restaurants was good excellent breakfast

breakfast in the restaurant was good every morning

room service food was terrible.

lovely infinity pool with spectacular view of the pacific ocean

is not enough staff in the pools, in the bar and the venazu restaurant for breakfast, the service is slow

is not enough staff in the pools, in the bar and the venazu restaurant for breakfast, the service is slow

did not think service at the main pool was on point

we had to go to the bar for our own drinks 2 days in a row

breakfast does not have a very attractive menu and everyday they were playing brazilian music

food in one restaurant was bad, the pool outside our room wasn t maintained enough and there were always kids

hotel with kids was attached to and shared facilities with an adults-only sister hotel

friendly staff, variety of food, huge rooms, pools, & huge resort were all fantastic

just more attendance in kids area at the balinesa area.

eating a shrimp in the italian restaurant ( which she even spit out on her plate)and both my kids had upset

- parking is limited, about 3 spaces

the complimentary breakfast was excellent and filling. the location is great.

and the parking garage is very tight - hard to wiggle in and out of a spot

it has two pools, small gym, spa and the best staff

the gym is mega small with nothing on it really

kids loved it

side of the resort was great for the kids

the magic show was the best for having kids be engaged and watching every movement

the family pool was perfect for our kids who are not very confident swimmers yet

the family pool was perfect for our kids who are not very confident swimmers yet

it was quiet, centrally located, with an acceptable breakfast.

room service took over an hour to arrive (they said 40 minutes tops)

the trees maybe or zumba exercise class one morning for individuals who may not want to go in the gym

i ask for a taxi to the airport they never put atencion on that i almost lost my flight the bar at the pool

good location, fun stuff for kids/families to do. great food!