we had the worst room in the hotel; wedged between the laundry room and the front desk

room 102 shouldn t be used for a room as it is right next to the staff break room/ laundry/cleaning facilities

(corner stores nearby) when they say laundry will be returned tomorrow, its more like 3 days

hammocks, lounge chairs by the pool and beach, lounging areas

we re talking between 11 pm to 2am, very loud groups , even families with screaming kids roaming around our

it has two pools, small gym, spa and the best staff

the hotel kitchen is great for breakfast , lunch and dinner

pool areas with breathtaking views +super friendly staff +fast wi-fi connection +free garage parking +delicious

breakfast also was fantastic and included in our stay

the food is spectacular and the restaurant area is very good, the gym is basic but it does its job, it just

breakfast buffet too expensive

yoga, lazy river, kayaking, swimming in the ocean and laying out on the beach and by our pool

food and drinks at the restaurants and at the pool is extremely expensive

gym, spa

property is beautiful. adult pool is great.

water slide for the kids, multiple pools including an adults only pool

water slide for the kids, multiple pools including an adults only pool

12 hours this caused confusion, no the best response to needs, for instance, there was only one room service

ordered once room service, some of the food was bad but we were not charged

the spa was world class, my only poitive feedback, was the food was not amazing, the breakfast fabulous

one of the butlers, and cesar at the adults pool were the absolute best

breakfast was great

2 you're by the pool and a guy comes by with a large tray and is passing around very little cups (gulps) of

renee at catina restaurant was an amazing waiter, all of our butlers were really great, the gym was good

serving two type of customers, the group that enjoys drinking and partying with loud music on the pool and the

got sick the first day from eating something or drinking an iced drink at either restaurant or bar pool, so the

my 4-year-old son obviously had a blast at a pool

kids loved it

the magic show was the best for having kids be engaged and watching every movement

side of the resort was great for the kids

the hotel has a lot of activities for kids and family

the trees maybe or zumba exercise class one morning for individuals who may not want to go in the gym

we really enjoyed the spa and watersport activities

we liked the activities and most of the food. great for our grand kids.

the spa was smelly

the swimming pool at the top terrace and the quality of the service of the people was amazing and always taking

the food restaurant was ok, a lot of choices very good at the breakfast buffet

breakfast was excellent at the market cafe restaurant on the 6th floor, the staff attention and

i love how there is an adults only side and family/kid side, so you can accommodate both

the spa was exceptional as well

food, all the restaurants are simply amazing, nice kid s pool area, good evening shows, beautiful rooms, comfy

one of my new favourite places and definitely for my kids too

hotel with kids was attached to and shared facilities with an adults-only sister hotel

clean, great activities for kids especially the day care all very secure

luckily, we are more pool-goers anyways

is not enough staff in the pools, in the bar and the venazu restaurant for breakfast, the service is slow

the location, rooms, staff, breakfast, beach, food, decoration

pool and beach are great for kids

many other hotel resorts, the music is played too loud around the pool

the pool the beach, the ambiance

restaurants were closed, not enough chairs at the pools, coffee bar is open until 10pm but stops serving coffee

room service food was terrible.

-: the spa is very very

good gym

quality of the food in a la carte restaurants was good excellent breakfast

food was great, breakfast and lunch served. great vibe and staff was exceptional.

so probably not ideal if you are there to party a lot the rooms are nice and spacious and the pool area is

kitchen and bar are only open until 3, but you're able to order food and sayulita has lots of amazing dining

wifi was sometimes a bit hit or miss but very good for the most part.

the kitchen also cooked up a custom meal for us with fish we d caught

also, the pool was dirty with too much chlorine

was helpful to have a kitchen

facilities, old beds with old covers, leaking shower, we had to ask someone to get hot water, wifi that goes

of kids

no full kitchen

pool, beach, margarita at their bar near the pool, jacuzzi on my patio, dinner at restaurant in front on the

only thing, and this is pretty insignificant is the pool loungers we re a bit uncomfortable

room was super clean and spacious

the rooms are stunning and you can't beat the view from the pool deck

the staff are lovely, the food is phenomenal, and the pool is a great place to relax and enjoy the scenery

wifi was spotty

wish i could bring our beverage from our room up to the pool. :-)

wifi

shared kitchen is not secure (my beers were taken by someone)

someone sitting on the chairs outside our glass door, i think they were the workers and their kids

and there still is parking

when i came back after the retreat with a friend in tow, alex gave us towels for the pool and then brought my

the rooftop pool with stunning views of sayulita was also a highlight

did not have a pool , but you are very close to beach . just a minute walk.

can't wait to see the new pool/

was a beautiful hotel with wonderful garden and swimming pool

pool is nice, and the grounds are cute and clean

the landscaping and greenery throughout the hotel and pool area were beautiful as well

pool very cool water

lovely staff. great location. nice shady pool to get out of the noon sun on the beach.

pool was very cold

very friendly rooms were clean and comfortable bathroom very spacious and nicely appointed nice pool a great

i was moved from 2nd floor to 1st same style room but actually smaller with a laundry deck

our favorite part was the heated pool tho

the pool was great the garden on the back the facility to rent a golf car

great little kitchen to make breakfast

bright clean and the pool

location, staff, lovely pool

wifi ok, first day it was super slow, better the next day

lastly, the rooms were so clean and luxurious with great wifi, nice shower with soft towels and a great king

but the best part of this hidden gem the wifi

it was clean, well kept and very cozy. the pool area was nice and had drink service. good wifi!!

the kitchen was nice and the huge jug of water

parking lots were save, because there was a door outside of the whole hotel

location, nice pool, very good room, well equipped kitchen, proper ac, had a problem with the payment after our

parking within the compound was a definite bonus

the room was a decent size and the interior balcony was quite large; good for meals and for the kids to play

needs: more pool chairs, +/- microwave, laundry services, pool bar or restaurant

even if we arrived at 10:10 the kitchen had closed and we were lucky to even get coffee

there s a bar and food near the beach with super friendly staff

breakfast was perfect. fresh fruit with your choice of a few entree s an drink.

the breakfast on the beach was very good and you just can't beat the view

they could have directed me to the nearest laundry in town and i would have been happy to wash them myself for

the lady who does laundry/linens is a bit of a gatekeeper

wifi was reliable

rooms (condo like with kitchen) were incredibly spacious and clean

wifi wasn't the most reliable and some days i didn't have hot water to shower with, but those

it's close to the beach, the bus station, laundry service and restaurants, but in the more quiet part of town

excellent wifi throughout

nice communal kitchen area

parking off street only.

ps the breakfast was amazing

even the adult only pool was accepting kids because it was the only one opened

the buffet was a bit shabby when it came to the options (dinner) i never had the chance to try breakfast or

and some servers at the breakfast and dinner

our neighbours had ordered room service the last few days for dinner

breakfast was very little, food was hit and miss and we struggled with language barrier

apartments are huge for two people, with 2 full bathrooms and another shower with toilet off the laundry room

the room size was huge we where so close to beach and pool

loved the large suite with full kitchen

not too crowded, easy walk on the beach into town about a mile to restaurants and bars

big free parking

we loved the food we ordered from the bar menu on the rooftop

the pool is even better than the photos

wifi worked really good, that is not normal in san pancho

great pool and bar on the fourth floor

wonderful hotel, staff and the pool abs roof top were amazing

we were able to park for free on the street and do our laundry at the hotel via a local laundry service for a

home cooked mexican breakfast was delicious

breakfast and it's service was very good.

free breakfast was delicious and unique everyday. everyone was so kind

room, the staff, the breakfast, the creative architecture of the hotel, the location and the furnishings in the

i wished the windows latched for safety with small kids

breakfast was incredible, some of the best food we had during our entire stay was at their organic

to go to a separate location for the pool is a chore

pool was off site.

the pool wasn't available while we were there.

rooftop jacuzzis and pool were a huge plus

the room was beautiful and spacious, the pool was amazing as well as the views from the roof top hot tub was

the wifi was incredibly spotty

- the common areas are very trendy and cute, pool is lovely - loved the on-site cafe for breakfast and lunch

jacuzzi, room and decor, coffee shop close by, walking distance to everything in san pancho, parking for

add some more tables with the chairs around the pool. maybe some new chairs too.

friendly and the pool is very nice

having a pool, beach and restaurant all right there, was awesome

good location in bucerias. nice pool and beach.

a 2 burner stove top would be good in kitchen

full kitchenette which we didn t need but had the option

breakfast was superb with lots of options and with a mexican twist to it

the restaurant is excellent both for breakfast and dinner. nice views and very quiet.

staff were fabulous. restaurant had excellent breakfast. and dinner. would recommend for sure

the breakfast is very good as are the staff who are friendly and courteous

beautifully decorated property, great views, lovely pool

should have better wifi. needs fridges in rooms.

7am breakfast means 7:15 to 7:30 if your on a schedule to go play pickle ball. painfull.

no where for kids to swim after 6pm other than the ocean

loud at shows and around pool 1 too loud at shows and around pools

the snack bar was great as we arrived between lunch and supper

kids were entertained

the kitchen was well equipped except the coffee maker was only for 2 cups and we had a tough time

i preferred this hotel pool and beach set up over the riu palace next door

kids were entertained

the kitchen was well equipped

swim up bar is very fun and the pool staff were exceptional

eat options for those who prefer fish/sea food) and the japanese restaurant which my kids really liked

the beach was beautiful, the one bedroom we suite was perfect (w/kitchen)

queue for breakfast could be better managed.

wifi connections were spotty

amazing pool

& well-kept grounds, the swimming pool was large and great for families, and access to the beach was convenient

need a snack bar or swim up bar w/food our taco stand out by the pool for quick, and cost effective, bites

was great, staff at grill and pool area were all friendly and accommodating

the gym

wifi was the biggest issue

the omelet bar was good

wifi sucks

at the bars, at breakfast, in the restaurants and the cafe, all of them were amazing

no vegan options and the wifi sucked

polo the pool bartender was great

spa didn t reply to requests

it would be nice to have an adults only pool area and restrooms near the pool.

no kids around

i found the beds were very comfortable and room service was excellent

should have had more bartenders on and more than one bar open during the day wait was too long for drinks

awesome pool, private beach, daily fun activities and kids club

it was great for kids. staff was really friendly

location was great, i loved the pool area.

awesome pool, private beach, daily fun activities and kids club

oh, and all the bar staff and basically everyone that works there are amazing

there is only one bar open for most of the day which is so far from everything

need to improve alcohol quality with premium liquor and wish they had more pool space

was really good, smiling and polite working people, make us feel like in home, specially woman bar tenders from

there is a child pool area which was great for small children

better access to a laundry room !

we have kids they need to start eating at 11

pay extra 800 dollars for my guest at check in, we could not use the credit of the hotel in the spa neither for

we have kids they need to start eating at 11

the pools and proximity to the beach was great.