open the pool - its chlorinated

clean and quiet. beds were comfortable. breakfast was good. coffee was good.

she answered my questions, gave me advice, and encouraged me to have the breakfast

updated and clean throughout. comfy bed. great breakfast!

offered a simplified breakfast option to accommodate to the covid-19 health guidelines, which was great

wish they had laundry machine

people in room next to us had kids who were loud and ran in halla

i would like the bar and bistro if i had stayed

is a pool and kids were playing loudly at 10:30 at night

kids running in the hallway on the 7th floor and the strong smell of marijuana also in the hallway

comfortable, spacious, laundry facilities, fabulous mini kitchen w/full sized frig &

as far as front desk employees and the laundry dept

the fact that guests from neighboring double tree hotel were allowed access to the hotel laundry facilities

comfortable, spacious, laundry facilities, fabulous mini kitchen w/full sized frig &

the breakfast was not good at all need more selections.

there was no laundry service or washing machines available.

pet friendly

i was very irritated that i was put on the same hallway with a group of noisy school kids running down the

and comfort of the bedding was very nice, the on-site restaurant and bar was a nice addition to an ordinary

i think you should add a grab bar in the shower.

my family loves the pool, and i love the laundry facility

the hotel does not offer any room service or laundry service and no one uses hotel phones anymore

it was clean, adequate parking, staff very friendly

parking lot leading to building needs repair

suite was beautiful and the layout was amazing breakfast and customer service was amazing great

the hallways are bright and have good lighting; they do not have any laundry facility on the premises but there

the cleaning staff was not allowed in our rooms so we had to put laundry and garbage outside our doors in the

a clean laundry area

room was bigger than average hotel rooms; they served a hot breakfast if you choose along with cold cereal,

the breakfast was a bit lacking but otherwise ok.

didnt like how the room had a musty smell and there was no laundry facilities

you had to request housekeeping wifi was very spotty no laundry and air-conditioning did not work well

breakfast bar food selection.

great breakfast!

the staff was friendly and welcoming. the lobby and kitchen areas were clean and sanitized.

powdered eggs. guest laundry very small.

great breakfast and gym

breakfast-i know due to covid-19 breakfast had to be supplied a certain way but i feel the options

towels ran out at pool!!

because of an indoor pool however found out pool wasn t heated and water was cold

i did laundry while i was there and the cleaning people took my hangers

laundry is coin operated, but also has phone app pay option

clean and neat laundry room

nice to have a laundry room, refrigerator and a microwave

people put dirty laundry and towels in the hall and they stayed there all day

was really efficient at check in and when the dryers were not working in the guest laundry she allowed us to

we were across from the laundry/housekeeping room

bathroom drain was clogged up but sunday it was good. laundry room dryer was very slow.

we liked the self serve laundry.

very easy to access the hotel and plenty of parking

laundry machines are so close to the rooms- other guests used them to dry their shoes from

enough parking especially for handicap

clean and orderly with updated rooms. the breakfast was excellent.

property is in a good location the bed is heaven on earth the staff is exceptional and breakfast is delicious

parking at night time was a bit scarce, but it seemed as though it was just a very busy evening

provided a very good breakfast.

the breakfast was delicious and there were many kinds of food

able to walk across parking lot to fast food restaurants, supermarket and restaurant with outside seating

was expecting to go to the gym but it was not open

tea served at breakfast was strong & bitter

the parking

there's no breakfast

deal in parking lot on arrival, dirty linens and bedspread had holes all over and was absolutely disgusting

the tv channels, remote and wifi could use an upgrade

i normally like the red roof inns pet friendly policy is a big plus but for sure wont be staying at this one

there wasn't happy that free breakfast was solely coffee no food and i hated the fact i booked a smoking room

they have been very accommodating, making sure that i have non-smoking room on the ground floor to make it easy

location was close to the event we were attending and it's rare to find smoking rooms

would like to have seen more options for food and equipment in the gym but still satisfied with what was

pool towels were given to us instead of bathroom towels after housekeeping did not come

she assisted with a much needed early check in and provided great customer service

very clean, safe environment, the pool was great and the rooms were very modern and clea

please turn up the gym lights.

too noisy by our room close to the housekeepers room/ laundry , shower had low water pressure

was clean and the parking lot was nit creepy at night

breakfast cafe is wonderful and so much better than a free continental breakfast bar which has mostly unhealthy

went to bar to get away from noise but

gym small but i workout maybe more then most

the pool wasn’t open

staff was super friendly and the amenities were well maintained, except the swimming pool area

i guess the pool area could have been a little nicer/neater.

and free wifi and breakfast

staff was super friendly and the amenities were well maintained, except the swimming pool area

room was large and had a full sized fully updated kitchen with granite counters

we had hoped to have two meals each day in room but was difficult with few kitchen items available

this hotel it's the only one i will stay at with my kids its pricey but worth not having the anxiety of worrying

kitchen was a great addition that allowed for cooking and not eating out all the time

couple staying above me were a bit loud w kids but i'd imagine that's normal

laundry area has missing and inoperable machines, the pantry was bare-nothing really good to grab

free laundry

it was close to my work place and had free laundry

although we didn t make use of the gym or laundry room, we did pass them and they looked clean

i didn't get a chance to use the gym but maybe on our next visit - we will be back

staff, clean room, good location, ample parking, quiet area with a lake in the back of hotel

plenty of parking. room was clean. concierge staff was nice and welcoming.

excellent staff, great room service

staff is amazing and personable really clean and pretty building felt safe being alone with 3 kids shopping and

the free parking is also nice

the newcomer who told us that the hotel did not have laundry facilities - only washing machines that the guests

in to our room and the tv didn t work and we could not connect to the internet, and we have a pet and they

the balcony was super small & the pool was kinda small

breakfast was delicious

i appreciate embassy suites pet friendly policy, i was disappointed to learn they do not use a system where

laundry that worked

i was first given room 108, upon entering the room had a odor, which was not pleasing and the laundry room was

the pool. the laundry. the hvac.

we utilized the on-site exercise room and the laundry room

i went downstairs to get quarters for laundry detergent and desk clerk gave me a box

the machine ran out of laundry detergent and i couldn t get my money back without having to call a number on

cereal and milk because i clearly thought there would be silverware since there was a full kitchen

wifi spotty. banging noises, bitten by one of many dogs.

the rooms are barren and depressing, rust all over the bathroom, the kitchenette is empty, bare light bulbs

kitchen

easy check in, no deposit. laundry room and snack machines.

staff is now careful with the laundry, i had two towels that hair embedded in them and a pillow case that was

having a kitchenette and laundry room on premises was also a plus as i had planned to stay a few weeks but

laundry room dirty

would prefer to have a fully furnished kitchen upon check in, not have to request the material

i liked the extended stay facilities, laundry and refrigerator.

one guest waiting behind me in the lobby kept going to the door to watch the laundry area because, his words

laundry facilities dirty with several out of order machines

on site laundry is reliable and accessible

the comfortable room with the kitchenette

left with a headache and needing to hit the laundry mat

the parking by my building was full n not enough light

good location. clean room. friendly. good breakfast tea.

great location, parking, early check in

lingering people in parking lot and dope smokers filling up the hall way

they promote laundry and the facilities but nothing works

poor breakfast

disgusting, every trash can on the property was overflowing, all the hallways smelled terrible, breakfast was

no parking permits or strict rules

the limited breakfast you receive

i also enjoyed using the excercise room and the laundry service

breakfast was great!! great location!! the hotel was very clean and good customer service.

breakfast was different daily

big room with kitchen, great brekfast- eggs, pancake, yogurt, fruits, bread, cheese and more, best shower and

a quick overnight stay, we didn't get a chance to use the kitchenette, nor did we get to the free breakfast

great attendants which help me with change for laundry and all

meat at breakfast and pool open

entertain (tv) was outdated, it was a headache to the wifi, the was a hole on the inside of my bathroom door,

wish they had indoor pool

the selection of the breakfast, no hot food,,

24 hr fitness center, guest laundry, enjoyed the breakfast

and comfortable rooms, large and very clean bathroom, gym, laundry, extremely friendly staff

there was also a nice gym in the hotel

easy to bet too off the highway & room service available if needed. nice workout room & pool

bar food was over priced with small

( no one to do the laundry per staff at the desk) the air conditioner in the room was leaking all over the

no laundry

no guess laundry

on premise laundry would have been nice.

friendly staff, great service.. good breakfast.

self serve laundry service

laundry

free laundry was definitely a plus

they also had a guest laundry room

free laundry room was a life savers

dirty laundry sat in the hall way over

room service was quick, and the food was delicious and hot

breakfast we received was room service delivered the lady whom took my order over the phone and then delivered

nice pool area and gym with cold waters included

just perfect to fit family with two small kids

pool heater went out the day before we arrived

the breakfast was ok, and the location was great.

breakfast was plenty, and just right, stay was great i will be going back with family

breakfast wasn't ready at 6:00am. like advertised.

the pool and breakfast

the wifi dropped constantly.

the room was spacious and charming with an inactive fireplace and a bay window

no bar or restaurant facilities

like the upscale decor with old wood painted nonworking fireplace, gold mirror added class & elegance nice

so it was completely dark and the alarm went off at 5:49 am unprompted which woke me and my kids up

the gym needed attention and was small.

love the coffee bar downstairs

hotel was really nice - swanky and modern amidst the old stature of the building - having a pet allowed was why

room service kindly brought us a small carafe of milk

were traveling with a pet, no problem there, but it appears that a previous pet had an accident, or a person

close to restaurants,had laundry facility

continental breakfast available in nearby econo lodge, no laundry, etc

wifi wasn t so great

king sized bed and smoking room

smoking

we were there for a field hockey tournament and so had dirty clothes but the laundry machines on our floor were

upkeep was good and also loved the gym access, it had a better gym than most hotels let me tell you

seems like a good place for a long stay because there is a kitchen and little office in the room

and the restaurant belle southern kitchen that has an entrance from the hotel was absolutely delicious

hallway to the gym was filled with debris

excellent complimentary breakfast spread in the morning!

breakfast was great, rooms were clean, great location and all the staff were super friendly

the room was stocked with all the little necessities you would need in the bathroom and kitchen

finally, i am really getting tired of the hilton wifi system

the kitchen.

they didn t bring clean laundry every day.

it is the kind of place where people are working on their cars in the parking lot

sketchy people lurking the balconies and parking lot during our stay

there were no non smoking rooms so we didn t stay here

parking spaces were awkward. ac unit not quite beefy enough for the size of the room.

to the tobacco company, as well as offering its own fun porch for breakfast and lunch, a small gym, and a pool

safe,downtown, no hassle, room service,

the heated pool was 5*s by itself

the room, lobby, gym, and the pool is warm!

clean, valet team was extremely helpful and nice, room service for breakfast was perfect and reasonably priced

guest laundry services were supposed to be available

no laundry room bags for the guests

no daily room cleaning. bar closed. no microwave in room.

wifi working randomly; when availabbleery fast, but apparently limited number of concurrent users

alfreda at the front desk and will at the bar were superb - professional, helpful and extremely friendly

at one point i was locked out of the room doing laundry in my slippers, after calling the front desk 5 times

i’m paying there’s no gym no restaurant no guest laundry the elevator doesn’t work lost power on half

gym, no room service, no daily paper, no guest laundry room, elevator works only 20% of the time ac/heat doesn

door to shut properly, keys kept not working, no laundry said the machine was broken

the guest laundry room not working

laundry should definitely offer the contactless option to pay for the service (now it s coins

everything is perfect, only one question was about laundry

the laundry/ice area on the second floor smelled like urine.

rooms are very spacious and like a fancy city apartment, minus the kitchen

it s a pet friendly hotel, a waste basket outside would be great (for you know what)

air conditioning in the gym didn't appear to be adjustable - despite my best efforts ! iro

having to sign-up for the rewards program to receive free wifi is just dumb

no microwave in room, bathtub was tiny, wifi not free, parking was a nightmare!

both the buffet and room service was lukewarm

they even have a shuttle service for free

i wish there was a pool to keep kids occupied

some of the staff weren't that friendly, noise complaint called on our room but it was noisy kids on the floor

staff did not bring silverware with room service.

i wish there was a pool to keep kids occupied

only 1 small bar of soap to be used for both hand washing and shower

also, the fact that a shuttle only runs from 7 am-7pm is crazy

gym facilities being closed but understandable with covid-19.

richard/drove the courtesy shuttle/ was also great

valley parking only the bar wasn't very cozy

they did comp us two drinks a piece from the bar and reduced our rate by $60

for example laundry is on the second floor but it says it's on the first floor

staff's kitchen or laundry room was sharing the same wall as my bed and woke me up in the mornings

used the laundry facilities and for the cost of washing and drying i expected my clothes to get dry in an

the laundry machine didn't work.

hot tub was not hot...guest laundry was broken and bathtub looked dirty.

the wifi was super slow. but it was connected to two other hotels.

good breakfast, bar on site

gps, we also had a note that said there was free breakfast but we could only find the breakfast bar which you

very comfy bed, complimentary breakfast, historical downtown, nice area around, wonderful

pet fee is $100 for a night

pool had too much chlorine in it and water was cold.

very frustrating and awkward given i had my teenager kids with me

, clean, conveniently located, clean room, great breakfast and just overall a great experience

nice, indoor pool (not heated) great continental breakfast

i also noted a few knats flying in kitchen area

he provided service with a smile, along with detergent and dryer sheets so that we could do laundry for the

the parking lot was clean breakfast was good greeted while i left and returned didn t use the pool but looked

free breakfast

i wax also upset with having to pay a wifi fee

and fresh apple cider; complimentary newspaper; suite was roomy; bed and linens were perfect; parking was no

nice and clean and had a laundry room on site.

the kitchen sink had no water pressure and the bathroom sink was stopped up

the burners in the kitchen area didn t work but i wasn t expecting them to be there anyway

wifi issues

elavator was broke the 1st day halls were hot parking lot was dirty, people hanging around the front entrance

i absolutely love that there's a laundry facility on the property

location and price and pet friendly were attractive.

a room with a kitchenette made the stay very enjoyable

very informative about the local shops surrounding the hotel & it is a pet-friendly hotel with veterinarians

kitchen

everything especially the pool

great location staff very friendly has a pool and liked the gym and little restaurant

the pool, location, and comfortability

also loved the pool and patio and the cleanliness of the facilities

our coffee maker didn't work and the kitchen is not stocked with napkins, plates, or basic silverware

pet fee $75 per night a little steep.

everything was great, a very clean room, and free parking. many options for breakfast.

missing pool insade

pool wasn't open

the breakfast was real nice.

laundry room had 1/2 of the machines working and only out of order signs on 2

the laundry was open and usable

things i like best about this property were it's location, the size of the room, it's features, laundry facilities

i had to do laundry and had to walk around building at night in cold to get it

i liked the mini-kitchen. the bed was comfortable. conveniently located.

mext to laundry room

the bartender was awesome, he played a game with us at the bar and we enjoyed

in a great location and everyone was very friendly also the were pet friendly.

allowed pets snack bar accommodating manager

it was just beautiful, clean, welcoming and free parking!

i appreciated that the hotel has a laundry room.

some young kids were enjoying banging on our door and running off

style, ie, included small kitchen and sitting room areas

they also had the best breakfast i've seen anywhere

oh, let me not forget about seme (spelled wrong) the breakfast attendant that paid attention to detail and

food good, bar pleasant. staff helpful.

pool closed

indoor pools/jacuzzi and free breakfast being as though i travel with 3 kids in tow

the property was very clean and the fitness center and swimming pool were amazing

time going to bathroom went to pull toilet paper from roll and the bar fell straight down

i also appreciated that the linens smelled like fresh laundry

3 fast elevators laundry was good

ice and laundry convenient

super friendly staff and hotel was very clean. lots of parking.

i have always loved this hotel because of the breakfast, evening kickback, & great pool!

no laundry area

no laundry facilities

if you had a laundry room

good location great staff very friendly , especially marty the breakfast manager .

everything! so comfortable i missed breakfast ud83eudd74ud83dude02

laundry was free

laundry facility and fitness center were great

free laundry , a wonderful workout room, a business center with free computers and a free printer

no laundry detergent for sale in the self serve machine

candlewood bistro and free laundry were a pleasant surprise

the guest laundry facilities were out of order

piles of dirty laundry in halls

laundry room, water fountains were out of order, hallway rug was stained in numerous spots

the kids were running around the halls, slamming doors, etc

but the stay wasn’t kids was running in the hallways knocking on people door and running i reported it and

enough parking for handicaps and also there were two different amounts told to me about the pet fee and also on

breakfast bar was very minimal

no wifi and front dest was unconcerned

not much. they don t have towels at the pool.

hyatt place was very clean. breakfast was great.

laundry was supposed to allow debit cards but wasn t working

hotel was great aside from that oh and the laundry room wasnt cleaned out the entire time of stay

floor elevator buttons broken unable to use, laundry room excessively hot due to no ventilation and mold visible

laundry wasn't working on this visit

gym equipment was poor not working

very clean facility with on-site laundry facilities.

the laundryroom

there are also laundry facilities and plenty of convenient parking spaces close to the entrance

the rooms are spacious with full kitchens and the staff is awesome!

the employees are so nice all of them. like the kitchen

spots small laundry facilities were not working

the gym did not have any equipment in working order

meal plan monday through thursday that includes breakfast dinner

breakfast choices were great

staff is great! they treat you like family! the breakfast staff are fantastic.

location, proximity to richmond and short pump town center. gym is updated.

we loved our time and got to have fun at the indoor pool

very friendly staff and the pool/gym area looked nice

did not have a heated pool at the time or a jacuzzi, after driving so many hours it would have been nice to

ease of parking, availability of elevators

restaurant connected to the hotel, kitchenette with full size refrigerator, eating area, laundry room upstairs

property is a 10 but the laundry facilities didn t match that

laundry in hall, badly maintained bathroom facilities, ice maker only on 2 floors, slow elevator

family enjoyed the hot breakfast and loved waffle

kids running down hallway knocking on doors

no laundry, the ice maker was broken

nothing works, the laundry room machines don't work, most times the key card will not work

was not stocked with the items that were indicated as provided for the kitchen

hallway carpet is nasty

we also liked having a kitchen

what's the point of having a laundry room if detergent isn't sold on premises?

crappy amenities, nasty breakfast, sketchy neighborhood, uncomfortable bed inside the room, dirty laundry room

distance to the needed amenities such as food laundry and stores

we had 2 rooms one smelled different. not bad just different. parking lot is small.

fitness was out of order the first

microwave and fridge. also liked the laundry room.

excellent selection on the free breakfast daily

clean, easy highway access, breakfast.

free parking and free breakfast

smoking in the parking lot

clean , i am alway cincerned about traveling with a pet and the how clean the hotel will be

a bit older. well worn. wasn t expecting $40 extra pet fee.

richmond, va for a weekend which is why i usually book hotels like this for short trips, but the wifi could have

the pet friendly room was so heavily perfumed that i had a reaction to it

the breakfast was pretty good.

i asked if they had self laundry amenities, staff acted like i had two heads

not reasonable to have no new clean laundry for a five day stay

i like having a bar/restaurant on site, and had dinner at the bar which was

the bar tender at the bar was awesome

had to wait until 5pm for the bar to reopen for the evening, and would have liked to sit down there earlier in

you still have regular amenities such as access to a clean pool, laundry facilities, gym, and breakfast as well

the room was great, the pool area was clean

everything,most what i like it is a pet friendly hotel

there was a full kitchen

the breakfast was very good with a nice variety

laundry on site

laundry was very reasonable and all my clothes were dry

the laundry room for guests was terrible.

laundry closed

i was there for 5 days with no elevator the laundry room was out of service and they serve pork every day for