being able to use guest laundry made it terrific

wifi does not work throughout the entire hotel

the kitchen/breakfast lady was awesome. busy, busy busy....with a smile on her face!

plenty of parking (was able to park right in front of my room's window which was great

good location next to shops and restaurants and the stuff was helpful. good parking space

pool was closed for at least 3 months.

the rooms are big, there was breakfast, a pool and work out center.

room was nice, enjoyed the pool, breakfast was awesome!

grandkids liked the pool even thou the water was freezing ud83eudd76 for me and there poppop not to enjoyable

on top of that the gym equipment was broken

had to change my own linen, take out the trash and wait for the staff to do laundry which took up most of the

pool was outside

wasna ? ? t told there was no housekeeping/pool/gym ?

the hot breakfast was great and even the coffee was good

the pool was not open and was not told about this before check in

why does the laundry room have to be chained shut with the back door, for no entry from outside

the bar downstairs

spa tub was falling apart maintenance stated he could only help but so much due to him leaving for

everyone isn't pet friendly and are too exhausted to have to try room after room before a good one is found

the pool was

no pool and no breakfast.

parking lot is kinda small and cramped

there isn't much parking

location to smallwood state park. they watch your boats.

i don t mind people smoking but done burn the blankets

cleanliness! laundry room that s the best! you can wash your clothes for free

sucks, customer service was terrible, laundry room was a single washer and dryer in a small closet space for

that i could not do my laundry there

also the laundry on our floor didn t work and there was stains on the walls in our room

complimentary laundry and breakfast

the pool and laundry room was closed

light shades were missing and ac unit not working, laundry facility out of order, ice machine on 1st floor didnt

free parking, indoor pool, free wifi and close to restaurants and stores

the only thing that would make this place better is a pool.

no room service and you had to pay for breakfast. im sure that is why its 3 stars.

i showed up at 4 and still had to wait until 5 pm, due to low staff and laundry room issues

the pool wasn t working and they had allot of outsiders using the basket ball court

although there were several breakfast options, it would have been nice to have more healthy choices

i was charged twice for the pet fee

stayed in a two-bedroom suite which was very spacious in the living room and kitchen

low price, new and clean. close to walmart and other shopping and restaurants. laundry and bbq!

laundry room onsite and friendly staff

there is a laundry room, kitchen, and huge bathroom

the room and bathroom were extremely clean, and the kitchen that was provided (even though we didn't use it)

everything the location, price, pet friendly

the washer had a terrible smell in guest laundry!

the rooms were clean and smelled nice the breakfast was good

great beds, good pool, good breakfast

the pool looks small (we came in the winter, the pool was closed)

breakfast, free parking, outdoor pool, walmart right across the street (i walked

no pool access, no ice machine, no snack machines was working, laundry machine broken

they had shampoo, conditioner, hair dryer and laundry everything we needed as travelers

super nice room and staff. nice gym laundry and pool

the laundry was out of service

horrible facility people smoking weed in the hotel, and doing drugs in the parking area.

no trailer parking had to park on street,

likes the breakfast - like 24 hr coffee - ample convenient parking - close to md state line -

i didn't like that the pool was closed but the gym was open. that didn't make sense to me

my kids love the pool

not far from water parks, nice pool, clean rooms, nice continental breakfast

had the worst room right up front next to the front desk and laundry room housekeeping had there kids running

no smart tv with streaming is wildly outdated coin laundry with no card / digital pay also surprising

the cleanliness, staff friendliness, room setup and laundry availability.

wifi password called the front desk no answer for hours, in the morning the staff member watched tv

pool was not open.

no ice machine or laundry

i did not realize laundry facilities

to go to the front desk for any assistance no working amenities, such as the ice machine, the laundry room, and

booked had to wait 20 minutes to check in because the girl checking people in was doing the laundry and all the

due to covid-19 they do not have breakfast, and the swimming pool is closed; however based on previous stays,

beds were super comfortable, the breakfast in the morning, everything about the hotel was great

especially liked the vetran's reserved parking

grab and go breakfast options, super friendly checking and out staff

parking space, room light

breakfast could have improved if it were buffet

it would also be nice to have a couple kitchen h items to use in the rooms that have kitchens

couldnt figure out the wifi

no pots and pans for the kitchen

on the day of my stay they call me and said they overbooked the spa room

clean everything myself and it also smelled like cigarettes through the entire room i liked the spa tub but i

laundry was free and the gym was excellent

free laundry machines for use

free laundry and fitness center

the $10.00 per day parking & maintenance fee

the kitchen

the distance from our room to laundry. my husband has heart issues and too far to walk

laundry

the breakfast was excellent

the staff helping in the kitchen was nice an on top of things

my kids enjoyed the pool and the breakfast selection

laundry facilities

had almost everything but no laundry for quest and i hated the required deposit that wasn't returned until 5

no laundry

we really appreciated the guest laundry

the service in the room was excellent, always had enough towels in my room, the facilities had laundry for

free laundry facilities that had top notch machines

there is a complimentary laundry room,just need your own supplies

laundry but most machines weren t working coffee not great, breakfast area a bit small for amount

rooms were very clean and breakfast was very good.

breakfast options were just ok. coffee was mediocre.

i actually needed the laundry facilities for an unexpected mess

we took the bedding to the guest laundry and dried it and towels ourselves and paid out of pocket

i saw the laundry door open so i knocked and and ask for 2 towels

laundry facilities were great, the room refrigerator was big- and quiet, and there was a microwave,

had roaches, everything stayed damp, pool was locked everyday but one

we didn't like that they were charging to use the laundry

cleanliness, breakfast, staff, room size, rate, location and pet area

the breakfast

pet charge was more than other hotels

wish we'd had time to enjoy the pool and jacuzzi, which looked great

onsight laundry facilities made our lives so much easier

no complimentary breakfast was included.

the parking and cleanliness

clean and good breakfast options

just had prepackaged breakfast of water, muffin, protein bar during pandemic

would be great if food & bar were open a little longer

staff seems overwhelmed and treated grownup like kids

i loved thw pool hours the rooms and the location. and jenny was amazing and so sweet.

pool and hot tub available during early late hours

everything with the exception of pool area not being available later.

laundry is only coin operated, in this age nobody expects to not have a cc option for laundry

very clean. comfortable. breakfast was very good. overall a great value.

the pool was also clean

-clean -comfortable beds -breakfast with a ton of choices (and an espresso machine

did not have a kitchen or kitchenette like i requested online when ordering the room

and the laundry machines were free to use

free wifi, pool, 2 tvs in room, breakfast included

pool was being worked on and was unavailable for use

that is a suite at a really good price and included breakfast ud83dude0b parking was included

to me and my family like before the pool close me and my sister went down there and these white kids was like

breakfast was fine more of continental brkfast sort of which i understand due to pandemic

the pool could have been cleaner.

clean, good breakfast

pool was closed for a couple days during our stay. pool and hot tub were awesome on first days

fumes by the pool was chocking.

indoor pool and possible laundry services

like a management cutting corners issue, at i could see the front desk staff was having to do laundry as well

the comfortable bed, in-door pool access

small pool so if any big kids are playing you will have to wait a while before being able to let smaller children

to covid-19 the pool and gym were closed and breakfast was unavailable

did my laundry while working out in the gym

do like the pool, gym, the dining area, the kitchenette and the laundry area

let's are welcome but need better and more areas to walk your pet and dog poo laying around the hotel is nasty

felt like the location was great but getting from the parking deck and using one elevator was not so good for

great kitchenette

the inside pool, laundry, and gym

our room was across from the hotel laundry so the carts and workers were constantly crowing the area

close to everything. well lit, ample parking.

too hard to get back to the main road. need more handicapped parking.

neat & clean w/ indoor pool

thought there would be a bigger kitchen

had coffee and breakfast sandwiches

a/c didn t work in my kids room

i could not get a good night of rest for thinking the ants was coming in my bed and also the kids running up

its close to everything. the have a bar inside the hotel. it was great

tiny complaint, but the front desk didn t have any coins for the laundry facilities.

no laundry bags , not clean to standards and strains and not a true suite as we only have one large

to find a disposable dirty laundry bag in the room but there wasn't one

location, pool, laundry, breakfast

the staff were super friendly and the breakfast was more than enough. i would stay again.

amenities such as laundry room, swimming pool, and a gym as well as a beautiful breakfast every morning and most

no breakfast and i had my kids with me

felt a little institutional and it was very difficult to get into the parking lot

there wasn't anything that i didn't really not like. wish the pool was open later.

location. coffee and breakfast.

laundry

ladies from laundry area came and cleaned up the bathroom floor and gave us extra towels

laundry services were not convenient. i only had cash and hotel did not have quarters

were no guest laundry facilities

the pool and the laundry room where i was able to dry my bathing suit

breakfast everything was porkud83dude0c

comfortable beds and a decent breakfast

clean rooms breakfast snf exceptional staff

breakfast was good and fresh with a lot of variety

room with full kitchen was excellent

i could even do laundry here

wish we had realised that there was a laundry room on site before we got there

breakfast is included access to a mini gym and laundry room (not free or included in the price)

could not get onto the wifi even though i was provided the password

cigarette butts to get 8n the door. no good parking. no hot breakfast as advertised

great staff, good variety at breakfast, comfortable bed, large room, laundry facility was good

creepy laundry

has laundry facilities

need laundry supply vending machine on property.

my kids have breathing issues and no one seemed to care

hold staff accountable for sanitizing the common areas to include the gym and laundry room on a reoccurring

ran out of towels and no room service

pool was closed due to a cleaning issue

had to call for towels & toilet paper, no mini bar, no literature in room of food or room service, many outlets

something for kids to do

also, kudos for a nice workout room and guest laundry

we made last minute reservations and had to do some laundry, everything was so clean and there were many stores

kids asked the lady from the desk if she can give us ketchup and she told us that they don t have

i liked that someone was in the first floor hall to stop kids from running the halls

over a three day stay, we never could get the wifi to connect with our laptop computers or cell phones

free laundry

laundry room was great while on long trip

however, i was able to do my laundry

breakfast, free parking, even free laundry services

the staff was very cordial/helpful and the laundry facilities were complimentary and convenient.

then front desk said it was a resort fee for access to the laundry

location breakfast free laundry

a big plus: free self-service laundry with washers and dryers

all were helpful and despite some issues (cable went out; laundry machines needed some repair) they responded

could use more dryers for the guest in the laundry room.

the needs update or maintenance on laundry room

it was in a laundry room which was locked and sign indicated

rooms with fridge, well equipped bathroom and hotel offering breakfast, laundry and nice takewayfood on parking

on check in did orient me the amenities like location of ice machine, where to get breakfast, laundry

this hotel has everything included from breakfast, to laundry. very great ?

a modern & clean laundry was much appreciated and very convenient

there was crumbs on the floor that had not been vacuumed up, and the bathroom was dirty, and laundry staff

pets welcome

early check in!

older building but well-run, pet friendly, and helpful

could use a bigger guest laundry for the size of the hotel

had to go to target to get laundry detergent

i left my dirty laundry bag in room but still no answer from staff whether or not is was found.

they claim to be pet friendly but charge $75 for a dog.

the wifi it s so slow

the kitchen equipment/appliances offered to each guest, the ability to cook in each hotel room, laundry facilities

and also if you all could offer laundry detergent for purchase would be helpful also

what hotel brings you wadded up laundry, not folded, and make you make your own bed

laundry rooms

it was excellent. on -site laundry is great.

the staff went out of their way to make sure my stay was pleasant, they even helped with the laundry

the hallway walls was dirty and it was dirty laundry on the floor in

they were not able to provide towels in a consistent manner; partially because they gave the laundry staff

breakfast

the pillows were way too small and not comfortable for myself or my kids

the elevator going to the pool was also the elevator the staff used for housekeeping and laundry

don't like the fact that breakfast is not included and that they only have limited choices( no turkey

no room service. covid is just an excuse now for charging higher prices for less service.

elevator as well as inform me about the breakfast i signed up for, pool information as well as parking

the breakfast was wonderful and the staff was pleasant

then went to the bed and told me that the hair got on there possibly from the laundry service

laundry, washer and dryer needed cleaning inside

the laundry or ice machines didn t work.

very nicely appointed rooms with fridge. shuttle to metro. ample parking. solid breakfast.

pull into a parking lot to turn around, and with a little patience, the fairly peaceful location and cost

wish they had a guest laundry

would have liked a free breakfast!

location was great, beautiful, modern, pet-friendly hotel. lovely restaurant great staff

i really enjoyed the comfort and cleanliness of the room especially when staying with kids

it was great it was pet

stairway seemed to be in employee laundry storage area

hotel should have their own laundry service, because you have to go to the hotel next to it, even though, they

no laundry room ice machine didn't work

the laundry facilities are in the hotel across the parking lot

laundry facilities were located are neighboring hotel

no ac in the fitness room. soap dispenser in laundry room was empty.

guest laundry was not all in working condition

corridor smelled somewhat of mildew and/or an unpleasant laundry smell

housekeeping not good. fitness equipments, not good. laundry room, not good.

laundry room on 10th floor where the ac was broken, like trying to do laundry in a sauna

no breakfast, only one laundry room, no pool

wasn t clear on the having pets stay with you policy

a snack bar counter with bar

no room service

no full restaurant, and limited bistro hours(three). a bar in the evening would be enjoyable

laundry machines access , hotel had no quarters, which they apologetic about

the pool and jacuzzi were closed

great breakfast

the pool was really warm & perfect water inches for my children

we liked the breakfast and all the amenities.

laundry room was fine as well

although the motel offers laundry services, they are not free

although the motel offers laundry services, they are not free

smoking room

was surprised to find a complete set of kitchen utensils

i had to use the clip hangers, laundry bag and drapes to block the flow from hitting her while on the bed trying

to register before able to get into parking lot; laundry facilities were mostly broken (even some not marked

wifi was barely fast enough to stream netflix, but not bad for free

rooms were really clean and had full kitchen to make your own coffee or meals

the room; large, bright, the kitchen!

fact that it was $36 a night for the parking garage and no laundry services on site were a let down

the bar was also great with friendly servers etc

were delighted that we had early check in

pet friendly, clean, front desk was very friendly.

breakfast was amazing, and the restaurant provides wonderful food for dinner

even the laundry room was nice, they had comfy seating in their with a tv

i forgot about the laundry room and the gym very nice and convenient

we were also happy to have the amenities including breakfast, kitchen and laundry room

laundry room was clean and easy to use

laundry facilities, great rooms, very accommodating staff

like the laundry area it was not clean and the dryer that i used when washing my clothes left a odor on my

the dryers did not work in the laundry facility, and the staff was incredibly rude and refused to help me

convient parking

pet friendly!!!

also, i think cellphone data is blocked, in order to get you to purchase wifi from hotel

also when he was asked about towels, he stated the laundry wasn't done after lunch time

but then what the hell do i know about how they do laundry or housekeeping

did not pick up any phone calls from different rooms, there were a bunch of what it look like kids or teenagers

pet policy

i liked the hotel itself, the indoor pool and the gym.

no laundry on site.

no laundry room and kitchen

hotel offers laundry services

the breakfast was excellent.

my mom had some unexpected business in alexandria and the best western springfield with free parking, wifi and

room itself, covered parking, on-site laundry facility, ease of accessing the internet and the proximity to

breakfast not that great not enough laundry machines

breakfast, staff, access to laundry,

they had laundry facility

laundry facility is a bonus

laundry was not available and we needed it

also, it was helpful to have new laundry machines down the hall, but for $2 per load, it would have been great

asked multiple times for laundry bags & never got

it was being remodeled very few services other than onsite laundry were interrupted

upscale, exceptionally clean, rooftop area, gym, and very polite staff

the 2nd floor where the laundry next to room was smelly gas everywhere & mixed mold i got headaches

laundry room was in a horrible condition, the pantry (area where you can purchase convenience

need to do a better job with the laundry (towels had stains).

free swimming pool coffee shuttle service laundry but coins service comfortable but sofa bed is not really

when not in elevator, hotel workers with trash and laundry

leaky laundry washer

nice to have laundry facilities and a pool for the kids

no laundry facilitiesud83dude14 one major safety concern: we experienced difficulty getting our room

location, large room, laundry available, complimentary breakfast and happy hour.

t a fan of was waiting in a huge line for 40 minutes for a complimentary breakfast, but yet room service is

out, i had to wait for 6 times, till i could fit in the elevator, as staff decided to transport laundry close

laundry facilities

the breakfast hrs could have been a little longer.

having cribs and high chairs for kids available to make the place infants and toddlers friendly

clean room and spacious ,,,, nice gym.... great breakfast

staff, location, free breakfast, fitness center, and laundry. can receive mail.

the laundry room is expensive, and the dryers do not dry at all'spent $10 drying and clothes still

the location and the shuttle to the mall

hot tub spa was broken and pool to small and shallow

in kitchenette drippped and saw what appeared to be mold on the shower curtain and pointed out to

not open, breakfast good but limited options, much equipment in gym inoperable, elevator erratic, ice machines

staff was great and breakfast included. the bedding was great !

was very friendly and accomidating for early check in, late check out and helped with business computer turn on

the breakfast

was very friendly and accomidating for early check in, late check out and helped with business computer turn on

it was pretty much perfect, but i ll add that the bar was really good too.

were disappointment that the restaurant and bar wasn't open and the fee for parking was extremely high ($40

unfortunately due covid the bar was closed but other than that the hotel is perfect!

no explanation of amenities was given, no mention of wifi, check-out times, valet parking, attractions in the

had a delicious glass of french bordeaux and my husband had sauvignon blanc from the bar in our room

laundry was not available

lack of self laundry facility

location for the breakfast

room was very spacious, the breakfast started at 6 which was perfect for a 7:00 meeting and the staff was amazing

i was amazed how there was no wifi. it should be a standard at every hotel

had to go to a nearby laundromat to do laundry because there were only 2 washing machines and 1 dryer for the

there is a laundry room here for guest usage. room had a very comfy bed.

laundry

laundry room was atrocious

great breakfast and the rooms were extremely clean. bed is comfortable.

laundry room was out of order

hallways and laundry room could have been cleaner

location and laundry

staff and manager. smell in the room and dirty laundry place.

of smoke and marijuana, front desk associates were very rude, room stunk, it was very noisy, and laundry room

the laundry room had water everywhere

laundry room , breakfast room where breakfast served every morning

pillows were soft, the kitchen a great size for longer-duration stay, and the windows did a great job blocking

great breakfast and great staff!

the room was spacious. the breakfast was awesome with a great variety.

only one washer and one dryer for the whole hotel which made it very difficult to do laundry

shuttle only goes to airport

hotel for traveling with your pet- clean despite the pet friendly policy

airport shuttle schedule started too late; would be better if there was an option for a 5am shuttle

fast elevators, room service

love the amenities (gym especially)

beautiful hotel, location near everything, great bar and cafe, very best time. will be back!

was tastefully appointed in a minimalistic style, complete with a sizable dining table and decent kitchen

service was outstanding, the bar staff was incredible, the drinks were perfect, bedroom was beautiful and very

and the gym

about the facility far as the snack bar in the lobby, the location of the patio, gym or laundry room

free laundry machine was a nice perk

rooms were good size, free laundry.

laundry was free

gym, the free laundry room, complimentary of the hotel and our room was a nice size with a mini kitchen and

type of hotel who doesn't have a laundry area for guest

you'd have to contact the office due to their water conservation of laundry being done every 3 days, not daily

did not stay for the breakfast

the breakfast could have had more variety of hot foods .

breakfast was offered but it was all carbs unless you wanted an apple and a yogurt

laundry is free

a big plus: free self-service laundry with washers and dryers

breakfast, clean, free washer/dryer to do laundry last minute book and it was above expectations

they offered free laundry service which we didn t use, but found convenient

the customer service, the free ihop breakfast, laundry option, and free wifi.

laundry room available

top didnt work,laundry closed due to repairs,and paid for these amenities also smoke free and it was not smoke

cleaning protocol in place and washers and dryers are operable 85% of the time making my laundry needs tolerable

the amenities vending machines and laundry room !

the location, parking was free and they offered laundry facility.

service, room and breakfast

the breakfast was delicious

breakfast was not too great

we also were slightly underwhelmed by the breakfast

lobby, comfortable room, wonderful bed/mattress, clean, crisp sheets and linen, excellent wifi connection, good

the pool is way too cold

wifi was week

love the indoor/outdoor heated pool

specials, quality, comfortable bed/mattress, clean linens and towels, mini frig in room excellent wifi

sheets smelled a little like wet laundry

rooms not made up daily, save money on laundry but at least make the beds and clear trash and replenish coffee

it feels like it and it s also the laundry and staff work area

a laundry room would have been helpful but it didn t affect our stay at all.

very old building. tiny pool. no laundry.

i found this hotel because it had breakfast, free parking, a gym and laundry room

i loved being able to do laundry

i like the laundry, the location, and free parking.

breakfast excellent

breakfast in the mornings were awesome

access code for wifi was not given until asked

off no parking for anything but cars

there were plenty of trees for shaded parking

also have a big parking lot

was not clean next to it had sticky stuff the bedroom was ok i was going to upgrade to the spa room but i m

extra laundry and trash bags were not there

i loved the cleanliness and the facilities. i loved that every room had a kitchen.

had the king suite and it would make sense to have to chairs in kitchenette instead of one at table

breakfast was acceptable, coffee was lukewarm

wifi was great