i didn't like the pool was closed for maintenance.

sorry, but there was nothing she could do about it, but while i was checking in, i said that my kids were excited

small parking area.

plenty of parking, check-in was quick and easy

breakfast was surprisingly good

owner and staff was very pleasant. breakfast was delicious. and pool was fun!

fee for pet was to high so we won t return

room was clean continental breakfast was great

it was easily accessible, lots of parking, the lobby was clean and inviting.

parking was a bit small! not enough parking! ud83dude22

-everything i need in the room - laundry - great breakfast

too many long stay people and they were always using the pool and laundry

had a full kitchen but no utensils or dishes

we re handicapped, so appreciated a parking spot just outside our room

in there was no breakfast in the pool was not open in the parking lot

there is a work-out room, laundry, and pool - all very, very nice

very clean nice staff great breakfast awesome outside area

didn t like how misleading the picture of the pool was

the amenities that came with the hotel. amazing shower and amazing kitchen

pool looked a bit cloudy

we could smell it on our skin when we got out, we all had to shower and do laundry immediately

to the area, and it s always perfect always super clean, comfortable beds, quiet good breakfast

it's a pet friendly place

many kids over the weekend running about while parents ignored them

convenient parking and wifi included

washing machine was broken when i needed to do laundry.

the wifi was terrible i couldn t watch anything or get

stayed at the flat rock michigan location excellent customer service nice pool easy to find elise (the assistant

lady that checked us in had a dog and we got to pet him :))))) room was very cozy, shower head is awesome, bed

mirror that lights up walk in shower, very comfortable pillows with working free wifi and lots of

the hallways smelled like laundry fresh from the dryer

manager yelling and pointing his finger at me when i was trying to trade in my dirty laundry for clean

they left a pile of dirty laundry outside my room and another pile down the hall some

good price, clean and comfortable, and they had a laundry room

people kept leaving thier laundry in the machines for hours ud83dude44 otherwise it was fine.

it possibly was staff talking loud in laundry room

friendly staff. helped with laundry equipment issue. easy access from highway. comfortable beds.

laundry facilities

only issue with the hotel was that there were no spoons at breakfast

very friendly and allowed an early check in

room was near the laundry room which was loud

not the hotels fault but kids running up and down the hallway till 2am

pool hot tub

it's great!! pool, bar, room service the location rocks!!

the bar and grill on the property was terrible

wish there were an adult only time in the pool/ hot tub area

separated room & breakfast

breakfast was good

indoor pool was overwhelming with the smell of chlorine

good gym and pool

think breakfast could be a bit more options

hotel pool was down for maintenance cleaning and getting ph right

gathering areas were very warm. ac in the gym and other areas seemed to not work.

were on us about every little thing because i had kids they banned us over nothing that place was

room was very clean and comfortable with a whole kitchen, full size fridge, microwave, stove etc

stains all over the hallway carpets, sketchy staff members, horrible laundry facilities

could be better breakfast

there were no eggs or breakfast rolls.

i liked the breakfast. i also liked the quick service. the beds were comfortable.

breakfast, not very wide but good close to the airport

didn't like the laundry room on the second floor it could have been on the first floor but oother than that it

the pool was extremely small and one of the staff members was very rude.

the breakfast was very nice: they had oatmeal bar, bread, bagels, waffles, bacon, individual quiches,

it was very clean, staff was friendly breakfast was great.

the fitness room looked a step up from other hotels at the same price point

breakfast staff were awesome. great to have laundry facilities

the kitchen in my room

loved everything!! - pool was slightly chilly, but the kids loved it!

felt like home. great gym and pool.

the outdoor spaces, gym, and pool were great

i particularly liked the laundry facilities, which were much cheaper than expected

no snow plow and ice been stuck for over 2 hrs in the parking lot

beds are super comfy, pool wasn t ice cold and hot tub wasn t boiling

the bathroom by the pool could've been a little cleaner.

pool area was great

everything was great down to the pool.

nice gym

asked for late check out and they were very much happy to do so with with no problems

crazy kid in the pool alot of fighting and punching . should have staff check on the pool

clean and friendly, good breakfast

laundry room was clean

employee brought plunger and used dirty towels from laundry to wipe up floor because he couldn't locate a mop

pool was just opened up and the boys and i had a great time

sheets wasn't clean n wifi didn't work

the wifi didn't work. floor was dirty.

first picture in booking is the pool

employee brittany told us the pool was open and it wasn t

nice guest laundry

wifi would not stay on

pool and breakfast

the pool was ice cold!!! my 4 year old didn't mind but oh my, was it chilly!!

the breakfast was to die for.

there was puke all over the wall by the sink , a full bottle of laundry soap just randomly in the window

broken appliances and outdated carpet, styling etc

3 kids with nothing to do

breakfast needs improvement. it's same everyday.

that the continental breakfast did not offer hot eggs and a side meat.

advertises a pool

on line said there was a pool hot tub or jacuzzi , and none of these existed

there was no pool like stated

to top it off the wifi was horrible

pool and or hot tub? it is next to the lake

wifi in the room is not free

paying about $15 per day for wifi.

and they really take advantage of you as a captive audience, they annoyingly charge for in room wifi

room service was quick and the food excellent

expensive wifi

the towels were unusable they had stains and felt like they were full of laundry detergent that didn t

towels in bathroom i asked for towels was told there in laundry we will bring them too your room when done 5

laundry facility broken

it had laundry machines

icy parking lot needed salting.

i stayed in the room on the main level right in front the employees laundry room, there were people in and out

shabby rooms, no remote, told to go to laundry for towels by cleaning staff.

no working laundry facility as advertised

my room across from laundry room a lot of noise

their wifi internet was down my entire 5-day stay

laundry area was insanely hot and didn't work

parking in the back needs an access door

the location, wings bar & grill, friendly staff, shuttle service all perfect.

we missed breakfast and then every 30min room service was at our door trying to get us to leave early

tight parking spots.

coined laundry and the coined beverage and snack machine

washer nd dryer could of been for free if u offer laundry then that s what it should be the vending machine

can do my laundry

never been to a hotel with a nice kitchen area in it so i thought that was very cool

my son and i slept in our car in a parking lot because no hotels had rooms

the dispenser for laundry soap didn t work

room was next to laundry room, when the washer was on, it was very loud & sounded like an airplane engine in

room was smoky they changed the room to one next to the laundry

wifi was strong, access to computer room and laundry were very timely

the hotel was clean and i liked the fact it had a guest laundry room l.

was a descent price, has a gym, pool, restaurant and bar.

it was too many kids i was scared to park my truck in the back because it was so many back there

the bar and grill was excellent

the waitress in the bar was helpful and friendly while i was there for breakfast

the shuttle was exactly what we were looking for when i booked it

we chose this place because we needed laundry facilities and were informed that they were out of order, very

customer service, had to take towels to laundry ourselves and garbage out

amenties was un available out door pool not available garden not available laundry room not available no game

and when i tried to santize my clothes from any possible contamination the laundry machine was broken so i had

what s next we are gonna have to do the laundry next heavens now we have to make our rooms up fix the beds

room service, no pool, no hot tub and when we went to order food they were extremely understaffed

also pool area very dirty and no towels

wifi wasn't the most reliable

the pool and hot tub were much needed for our cold detroit stay

the lounge was closed but the restaurant and bar were open

oh and they have a guest laundry room that is worth it alone

no restaurant, no help if you don't have change for laundry etc

wifi reception was poor.

gym, no breakfast, everything broken in the room, they clean every other day, not comfortable, far

tv wasna ? ? t working probably wifi was very very very slow

booked the hotel for its convenient location to the airport, laundry facilities, and fitness center

popping the toilet seat back into place when using the facilities and the floor with the guest laundry machines

laundry room was a life saver

laundry facilities and gym facilities

much chlorine was used in the laundry

free shuttle will take one to a number and variety of dinning options as well as to one s airline

they had bed bugs me and my kids woke up with bite marks

gym & comfortable bed in spacious room

the shuttle bus was on-time

have timely shuttle

near to airport, good value, laundry was a bonus, quick check-in, room was large and clean, exercise room near

the maid forgot to leave laundry bags in the closet.

were some of the most accommodating and friendly we encountered, and we were so grateful for the laundry facilities

i missed breakfast because of my

the kids loved that

tears in hallway paper from either bellhop or laundry carts, never heard a vacuum run from any rooms being

the common areas in this hotel are subpar with large overflowing bins of laundry in the hallways

i was put in the room after the laundry / housekeeping dock and building/ renovation works

down the hall from the laundry in the hallway was not clean and also there was a bug in the room that my wife

check out, clean guest laundry, fitness center, nice friendly bar, helpful staff ,store prices not too bad and

the laundry department had employees who called off and the staff was not prepared

the breakfast and reception was wonderful

the breakfast was cold.

but since i was on an early flight, i couldn't eat breakfast and didn't have time to use the gym, so i felt it

large room, nice pool and manager wine/snack event.

had a guest laundry

also appreciated the bag to put dirty laundry in

there is a guest laundry room facility which is so convenient

very convenient location to the airport and the free shuttle comes in handy

it had everything i needed - clean bathroom/shower, clean and comfy bed, free wifi, and good shuttle service

i liked the laundry facilities on each floor. this really impressed me.

staff was extremely friendly, the pool stayed open late, the lobby was available for our 6 rooms to come together

shuttle to the hotel was every 30 mins

was friendly, pool stayed open late, breakfast was awesome with an awesome cook, cleaning staff was helpful

didn t state we needed a breakfast voucher, but we finally received one.

was the only one in the morning by herself going back and forth from her desk to the kitchen, laundry was only

had a loud clicking noise that varied but was always there; maybe we were under a laundry or similar

friendly staff, airport shuttle was convenient and food walkable distance.

was big enough for 5 of us (3 kids+2 adults)

shuttle service

the price. on site laundry.

i had to clean and sanitize the whole room i had to ask the laundry lady because the house keepers did not

easy parking

they even had a shuttle service for the airport

was charged $35 for parking across street & was told i wasnt charged that i'd pay at parking lot

the gym didn't have anything available to wipe the equipment down.

booked this hotel because of airport shuttle

ans we needed an early shuttle ride to airport and front desk clerk was so helpful and got us a shuttle very

stayed with two kids and they liked the pool area and jacuzzi very much

your rooms are not low in price, and with how stressful things have been for people with kids, without power,

litd too many kids. running up and down the halls and up and down on elevator

room service-none for 4 days even after i requested-every time i came back to my room, it was not

it was close to where we wanted to be. free parking and breakfast was great

location, decor, shuttle service.

breakfast, great variety of food choices and super pristine clean environment

i was rudely kicked out at 10:05 pm after telling the laundry girl the website said 11

didn't like that kids who were there for hockey tournament were running all threw the halls, knocking on doors

airport shuttle service, free wifi, location

they did provide a lite menu at the bar area and the food was exceptional

hotel shuttle

the clean room was a plus, and the pool area was perfect for the weekend

wifi was down for one full day

i booked my sister and her kids into sheriton next door there pool was

only problem i encountered was that the shuttle service that i had called for was 40 mins late

airport shuttle

and microwave in room, vending machine just down the hall was well-stocked and reasonably priced, laundry room

laundry room awfull

requesting more blankets, the answer was negative and said they didn't have access to the laundry or housekeeping

laundry was convenient

great staff, clean and comfortable, and i was able to use a coin laundry that was very helpful.

finally, allison came out of the laundry room door & said she was in the bathroom

next to the quick park breakfast

where rude they treated me and my kids wrongly we got a room the tv didn't work black stuff on the wall i was

lots of baggage and the staff helped me move to a closer room so it was easy for me to get in the shuttle in

the parking was great! the breakfast was good!

laundry room should be open all night long

the shuttle driver ws

room 209 was on a single level with extremely close parking

breakfast could have been significantly better

there were no eggs breakfast was mostly bagels and pastry. bed was comfortable

the night there s just never no coffe in the morning time, employees are always sleeping in the laundry room

they have a laundry room for custmers and cleaning ladies are always nice

internet too slow, wifi disconnected

the wifi actually worked

there were people in the parking lot playing loud music and smoking marijuana

of dirty laundry and garbage line the halls

the girl that is applying for two days a week the breakfast from 3:00 to 11:00 i wanted to use laundry tonight

there was left in the hallway dirty laundry for two days

at the entrance and dirty laundry pulled in halfway when i checked in

kept beeping all night every ten seconds, i told staff but they weren t able to stop it, wifi didn t work,

it s really close to restaurants and the gym

some construction next to the parking lot, but nothing major. it was not an issue at all.

we had to wait around 1hour for the shuttle from the airport to the hotel

everything was close to my gathering .and the breakfast was wonderful.

wish i would have had more time there to enjoy the pool

this was because there was only one person working in the laundry room to do all the laundry for every suite

laundry, pool, cleanliness, breakfast, mini fridge

parking lot was nasty

not much parking

had 5 kids and 2 adults in 2 joint rooms and it was plently if room

comfortable and good facilities like the laundry room, gym and area to hangout

how much it cost to wash a load of laundry but i didnt die.

there was 10 mins until it was over and my kids and i rushed to go get something really quick and she started

change the food during breakfast .

breakfast always seemed to be the same thing

the staff was friendly and willing to accommodate our needs, like bringing laundry bags

air freshener that smell like laundry detergent would be good

floor unit for our dogs with direct access to the lawn pet friendly, with additional fee

great location. cleaniness. great gym and rooms.

no pool or gym facilities were available

was pleasant and smiling, breakfast was good, all facilities are clean

while the building was new the room was not fitted with a bar in the closet to hang your clothes

breakfast was great. n

the breakfast was excellent

pool water is a little but cold

laundry and cleaning staff using the same elevators as the customers/patrons causing a long wait

my room was very close to the laundry room and elevators

it would be nice to have room service especially for breakfast

i missed info about parking but that may have been my fault

the swimming pool was a tad small and at times was overcrowded.

no laundry facilities

we had a pet that needed extra attention and the manager offered to watch her while we went out to get food

no room service

comfortable room on desirable floor, breakfast was wonderful as well

spacious, free parking, pool access, well mannered staff and the complimentary breakfast

guest laundry and well stocked vending machines

guset laundry on the side

in room 120 which is adjacent the large housekeeping laundry room

the staff, wifi, comfortable bed, easy parking, location close to a shopping / restaurant area, laundry

it has a breakfast onsite

we're the laundry machine is located .

room wouldn't get cold, there was no ice machine working, and there was no laundry facilities

& the stairs had the laundry machines which made it moist and smell like mold

bed was comfortable. i noticed laundry facilities. clean

the corridors and staircase was really dirty. the wifi was not working.

a practical benefit worth noting is the availability of laundry facilities (washer and dryer) a huge convenience

washer and dryer provider without provision for guest to purchase laundry soap

good clean accommodation...with parking and laundry facilities.

just room with bed is good but with small kids its challenging

kids running wild all through the hotel

loved the on-site laundry machines

free breakfast was more than adequate with a variety of offerings

we have two kids - one is 4 years old and the other is less than a year old

we have two kids - one is 4 years old and the other is less than a year old

we have 3 kids so i stayed with them in the room while my husband had to make 2 trips down from the 3rd floor

populated with enough hotel information - i still had to ask staff re details re breakfast, laundry, etc

the cleanliness, the laundry room, the fridge, the very nice cleaning ladies

noisy, other guests, canada customs kids in pool all bled through the walls

their omelet, their french toast and breakfast burger.

for the price, would be nice if they offer breakfast included.

the laundry room on my floor was broken and not fixed throughout my stay.

self service laundry facility was available i could jog by the river front

really wish the pool was available

also a nice gym

no room service even though they say there is

no laundry service.. only dry clean

then one of the elevators was held up by the housekeeping staff at one point to fold her laundry

guest laundry, need to pack all dirty clothes in the luggage on the way home and need to pack enough

service and coffee maker in room had a short so had to hold on to plug to brew coffee, no laundry room for self

the gym could've been located in a more private room, not by the pool

very near to falls, starbucks, rainforest is just down, huge hotel with all facilities and guest laundry too

we appreciated the laundry room access, onsite parking, modernity of facilities

staff who were happy to merge my two bookings, decent gym which i was not expecting, excellent location a short

location was close to the casino where concert was at

loved our stay,,swimming pool also big

the place does not have laundry services.

if parking free will be nice swimming pool heavy bleach smile

at 3 pm and asked for waterfront room they denied it and gave us a corner room because we have kids

the location was excellent, beds were really confortable and the breakfast was delicious

nice clean room, breakfast was good, pool was a plus with kids

walking distance between parking and hotel (since we had kids under 19 so couldn’t go through casino)

gym and pool, awesome!

friend and i went to the legends sport bar for dinner on the thursday the 24th

poor wifi connection.

and my kids like to swim

the room service menu lack variety

bed slept wonderful and i have heard so many positive comments about the roof top restaurant and bar that i will

there were dirty room service dishes throughout our hallway on the 6th floor

the extra fees from room service through me off guard.

they don't have room service after midnight

none were sent front desk clerk said house keeping doesn't work at night do they a key to the laundry at the

was kicked out of the hotel after not completing my stay for being friendly with the laundry staff

would have been great to have an in house laundry

wifi wasn t great- couldn t use it

the breakfast buffet at urban cellars was delicious, and our kids got to eat free :) great location, close to

unfortunately, the restaurant was unavailable due to covid, but the room service was very nice.

decoration and size of the room, location of the hotel, 24-hour gym, thoughtful and friendly staff

was barely toilet paper on roll and no spares but was quickly corrected when requested through room

wanted to enjoy a cup of coffee in their lounge side but staff was hesitant to seat me because bar wasn't set

very nice location. easy parking. room service was quick.

pool room was so fun, and it felt like we had the hotel to ourselves

nsidering i tried to book a service too late and no openings were available), such as the pool/sauna/steam room

the continental breakfast was lacking

the bar was closed.

without a lock onto a lower roof and we were told not to worry because no one would come in the wifi did not

there was no microwave in the room, and the pool was quite cold

the room service was very good. staff was friendly and courteous.

spa was my favorite and the tap which is a sports bar inside the hotel was so much fun

the spa area was very peaceful and welcoming

with railhead showers, delicious food, an awesome fire room next to the lobby for relaxing, fun casino, valet

the laundry room could be a more modern one with at least a quarter machine or swipe/tap to pay method

also, super small thing that had no effect on my rating, they don t have those laundry bags that are i believe

enjoyed the fact that there was a bar located inside the hotel

wifi connectivity was not substantial

pricing in bar for drinks and food was a bit expensive but it is a hotel so not surprised.

no laundry bags in room either

kids went to bed hungry since it was late

right downtown, kids called it gm headquarters.

m be hard for young kids to get around in

room was very clean and room service was very quick to accommodate

their was no laundry bag, and amenities were minimal

nice gym to work out in 24/7 and the entire hotel smelled very nice

location and gym. also pleasantly surprised by parking validation

waited 3 hours with kids in the lobby

the pool area was very nice

was quiet was a full kitchen and laundry machines available

new rooftop bar super location, walking distance from all downtown detroit places and

of architecture in the book tower building and the roof top bar to have drinks at sunset

no bar or food options onsite. limited options for delivery

location, kitchen, furnishings, lobby was beautiful and generally a lovely hotel.