for instance the pool has a natural filter through a conected mini pool with certain alga

a quick breakdown of my impressions: pros: plenty of swimming options: the resort has multiple pools, which was

lot of noise at night ( party in the pool area avery late, loud music, loud people :( ) gerardo in the front

ours was the tulips and the kids loved the swimming pool which has a couple of water slides

nor, a room service menu

the suite that i had was nice with its own small pool

i didn t use the pool because the water didn t look clean

no hot water, neither wifi signal at the bedroom

wifi was horrible

the gym

the gym doesn t have a single dumbbell, only cardio machines.

highway, right next to sam s, and a mall, great for overnight stay or more, nice yard around pool

towels for the pool, you need to leave an i'd and pick them up at the reception that is on the opposite

wifi was a bit spotty.

all the staff was very nice and helpful the swimming pool is very nice too

the room is ok, you have tv with cable, it looks kind of recent. the pool looks very good.

breakfast is very good, my children enjoyed the pool a lot and the gardens to walk in them during mornings are

quit, huge rooms, great service, golf, swimming pool

the swimming pool and golf course were quite enjoyable when we weren t out exploring morelos

- service, the personal was pending on us and very servicial - this time i went with my mind pet and the gardens

the water slide was not working, the pool was cold because they forgot to switch on the heating and it was only

location to and from six flags waterpark (10 mins) on-site parking

ac in room (not advertised in booking) dirty pool front staff not helpful hotel grounds not maintained playground

the pool is great

i think that place is like a weeding garden & pool w/rooms for family and friends, but it is not a hotel, even

wish i was able to take advantage of the pool and rec area but my friends say they enjoyed

the inner gardens and swimming pool are great. the breakfast was really good.

the room service excellent

clean and relaxing garden with nice pool

cold pool

no wifi

trees and plants the atmosphere is amazing the room is modern and super clean theirs a swimming pool and theirs

t spect much, tiny place, tiny pool like for one person or few children, hudge restaurant terrace, rooms are

water in outdoor pool is too hot

the swimming pool was not working.

they can organise local laundry service

parking was tight on leaving early in the morning.

rooms nicely decorated clean and comfortable. close to boats and park.

the receptionist wouldn t give me the password for the wifi.

crowds at breakfast was not confortable

wifi was not stable and low speed.

breakfast could be a bit more extense.

would like room service

great breakfast. friendly helpful staff quiet room gym had free weights

i walked 15min to a laundry mat and washed my clothes

didn t have laundry on premises

+ one of the best comfortable hotels during our stay in mexico + good parking + fast wifi + free gym

was stained, the shower lever wasn t fixed to the wall (came off when regulating temperatures), gym wasn t

there was a nice restaurant and bar across the street

food, especially breakfast was superb

the pandemic they don't have the buffet they used to have for breakfast

loved the breakfast and good clean room

was spot on - spacious, large bed, clean, good wifi

the booking make reservation with free breakfast and when we ck in they tell us was no free

i used the laundry service which was ridiculously expensive

pleasant can be better food for the price do not sen d your clothes to the laundry they do not do a good job

charged us 200 mxn (about 11 usd) for parking in a rather shady fashion

the only source of annoyance was that the wifi cut in and out frequently within the room.

there is a bar in the center on the first floor that plays loud music past midnight even on a sunday night

frontdesk employees and security personal very friendly nice and helpful breakfast excellent

had chosen this hotel because its said that it has a free parking area and it is close to the airport

the breakfast was amazing, fresh fruit, hot food and delicious bread and yogurt, and the fresh juice

breakfast is quite varied

the breakfast was freshly made everyday with typical items

laundry service is included

the only bad thing was laundry

gave my laundry in and they ruined one of my shirts

friendly staff, airport shuttle, restaurants & shopping mall nearby.

very nice and great service from the driver, hotel feels very high end, super comfortable beds, wifi worked well

room service coming in when i had do not disturb sign

breakfast coupons can be improved when traveling with kids

room service said the line was bad and after that hang on us various time, we complained with front

great gym with excellent equipment

staff was amazing and helpful, breakfast was good and the overall experience was

wifi can be slow

clean and spacious rooms. they also serve a delecious mexican breakfast.

everything... nice laundry room.

the laundry system wasn t convenient

comfortable, clean, good service good breakfast

1. changed breakfast menu every day. 2. friendly staff. 3. conveniently located for our needs.

breakfast, and the guy in the front desk in the mornings was very kind and nice

the location the pool closed (because of covid)

pool was too cold

i liked the fact that they have a heated covered pool and jacuzzi .

the gym is not well equipped

room service was awful , i ordered machaca and there was no machaca prices are high compared to the

hotel didn’t speak english but everyone tried to help us when we were looking for a room for an early check

the bar was open late and loud

wifi didn t work properly

mediocre wifi

reception was rude, wifi didn't work, lights didn't work, no hot water.

fundamentally bad (for me): 1) wifi is useless

the room service was good and quick

room service was fast and up to expectations

airport shuttle from and to airport was timely and useful

the airport shuttle was very easy to find, making our arrival completely stress-free

conditioning worked, spacious room and a nice gym

nice toiletries good breakfast included decent gym facilities great airport shuttle services to and from the

the rooms are nonsensical, the room service is super weird and unpredictable

liked room service (restaurant) airport transportation recepcionist take good care of

the wifi was spotty to bad. did have remote in the room for the tv.

room was a bit noise and they say they have room service but the phone line from the room was not enabled to

i liked when i ordered room service it came right away but the cost of room service was more than half my hotel

weird room layout and decore. felt like sleeping in the kitchen.

laundry bag was also missing

laundry service was not available but you could do laundry by yourself

location at the airport was excellent especially as i was traveling with a pet in a large dog crate

wifi was a bit slow and corridor was super noisy for me, because of other guests talking and

health protocols, check in and check out, room service