it could of been the laundry room, we are not sure but we decided to end out stay after one night

and on the first day i emailed the front desk staff asking a few questions like where to do laundry, but didn

no a/c and the wifi was very slow

ac works well, good water pressure in the shower, the bed is comfortable, and the breakfast is pretty good,

the breakfast was good and the staff was exceptional.

location was excellent, with restaurants, street food, grocery stores, bakeries, pharmacies, and laundry services

the gym had a good range of equipment

good gym

staff, fantastic view from 11th floor but honestly not a bad thing to say great gym , good shower , and great

great facilities too if you wanted to gym or cook at home

large room and nice shared kitchen/lounge with other room attached

wasn't that clear from the listing on booking that we would be sharing the living room/kitchen with other guests

kitchen amenities are perfect

great staff. free parking onsite. comfortable bed. excellent location.

the wifi information was not shared with us and no one answered our question on the whatsapp that was

room service only

wifi and netflix were great :-) the location of the hotel and surrounding bars and restaurants was

wifi dropped a few times, which can be problematic if working from hotel

wifi in the room was very weak and spotty

they were attentive and helpful whether i needed directions, help getting a car, or bringing me breakfast in

we loved getting breakfast to our room every morning

a text every morning asked preferences for a modest continental breakfast which was brought to the room

on main floor, art exhibition in the downstairs, incredible restaurant on the property, excellent breakfast of

there is a machine and then sometimes breakfast and coffee are brought to your room, but there is no set system

they accommodated us with an early check in, and promptly addressed our requests throughout our stay

jorge from the breakfast service was absolutely wonderful and the room attendant was so kind and went to great

complimentary breakfast with either fruit or yogurt was very good and super high quality

breakfast is offered in the ground level or in the rooftop (exactly the same menu) so we opted for

and we ordered room service one day thinking it was the hotel rest

there is also access to laundry facilities (although instructions and timings would have been helpful)

staff spoke english and were very helpful in informing us of the places to go and assisted with laundry

free laundry on site

free laundry in the basement was a nice bonus as well

they also offer free laundry for people whom might want to use that

cute kitchen with beverages provided

breakfast in the morning was a lovely touch

the breakfast was incredibly tasty and generous

in-room breakfast is brought to you each morning

the bed that slides onto the terrace for sleeping under the stars and for breakfast in bed

a hidden gem in mexico city, the staff is highly prepared for guests and the spa service was on point

delicious made to order breakfast included

the breakfast was very good with lots of choice and you can choose to eat on patio rooftop terrace that

a very cozy place to stay with great location! great service, beautifull breakfast!

wifi speed could definitely use some improvement

reception service was excellent - breakfast was good quality - mexican

nice restaurant attached with continental breakfast and rooftop bar

breakfast was simple and good.

location was great, the breakfast was delicious (although we opted for panaderias near by most days

very good fusion kitchen

breakfast is simple but functional

the bar downstairs is as loud as a concert stadium

the rooftop terrace bar is lovely and the location is excellent for folks looking to be in the throng of the

to the spacious kingsize room, the fabulous branded amenities and the beautiful terrace for breakfast

location, amazing bar downstairs and nice place to walk

the advertised laundry service was not available, which was a significant negative for a weeklong stay, and

brilliant location, amongst many restaurants, bars, cafes, convenience store, pharmacy, laundry

shower was great and the room was very clean with modern design and great wifi

2 parks nearby with playgrounds for kids

the little roof bar is great too

there was a sound everyday at 7 am waking us from the laundry room

who was great most of the other staff are pretty unhelpful - wouldn t accept delivery of our laundry for

110 is ne t to the laundry and one of the machines is knackered

i got massage service and laundry but for them you need to pay cash strictly :))) so make sure you have enough

of the front desk staff tried to fleece me for 50 peso on a laundry order and another was kind of rude at one

great balcony with amazing view laundry service was great, fast and inexpensive

me in english via whatsapp throughout my stay to ask if i needed anything such as a cleaning or laundry while

the manager was very accommodating with the early check in

wifi not as accessible

the wifi was super spotty when it worked at all.

coffee in the breakfast restaurant

were a few breakfast items that were not as well prepared as others but we enjoyed the breakfast and found

they put us next to the roof bar which was very loud- the windows weren t sound proof

room service was also excellent

we had purchased the breakfast option, so we were able to get coffee in the bar and bring it to our room

no in-room laundry but there are two free washer/dryer combo machines for us on the rooftop level

the laundry facilities were accessible, front desk was helpful with deliveries, airport travel

on site laundry

there is the possibility to do laundry

there is even a nice rooftop garden with an option to do laundry

breakfast was wonderful with pastries from acclaimed chef

the rosetta breakfast (and being able to order from the menu) was incredible, and they were able to arrange

casa izeba is beautifully decorated & the breakfast each morning includes pastries from the legendary panaderia

didn't know that they offered spa services until our last full day when i noticed the small sign

breakfast with bakery from rosetta and yogurt with granola is very delicious

i then asked to see breakdown of laundry charges as they seemed like more than what was advertised and he spoke

took a while to have wifi connected in the room; cable tv did not work properly; there is no mirror in the

strong wifi is a plus

we were very happy having a separate room for us and our kids for the same price as what the hilton charges

restaurants are located within the hotel itself, including a great rooftop deck and bar, 24 hour room service,

they were also able to point me to a laundromat nearby as the hotel does not offer laundry services

no laundry but a shop just around the

breakfast was good.

amazing location! room service cleaning every day.

sometimes the lock didn t work. the wifi is a little bit slow.

the wifi was not good, breakfast was not explained at check-in

no proper gym

the phone in my room did not work which meant i could not call for room service

what was nice was that the breakfast was included with my booking genius points and that you received complimentary

- restaurant & bar are outdoors, which is not great when it rains the whole week you are there

we really appreciated having laundry in the room as well

we had a junior suite which was spacious enough for a week, and we made good use of the laundry facilities

having a full-sized apartment laundry and refrigerator was nice but again probably not necessary

a few more amenities like a bar or happy hour service

there is a noisy bar next door.

did offer laundry services but it was surprisingly expensive per clothing piece

the laundry was waaaaay to expensive for mexico

got them to do some laundry for us and it cost $1,200

included breakfast was delicious

location was excellent staff especially kitchen staff were brilliant

also in the evening, there are plenty of restaurants, a great laundry, a park, and a couple of boutique shops

location granted a late check out bed was comfy

no room service or any sort of drinks in the fridge

without knowing where we were staying, a friend who lives somewhat nearby said that the bar (caiman) and cafe

very fast wifi but cuts every 5 min

friendly staff and good breakfast

great location, excellent breakfast and service. loved it.

and we loved how at home we felt - you can really relax and wander down and make a drink in the kitchen

amazing breakfast. very attentive staff and cooks. perfect location.

we loved thr use of the kitchen the personalised breakfast and fantastic roof terrace to have a night cap

they provided everything you would need, including umbrellas and laundry facilities

also liked rooftop patio & available laundry

we appreciated the gym, laundry room and light rooftop breakfast (i

is lovely - it s clean, has all the facilities you need (a decent-sized fridge for leftovers, laundry, rooftop

they have nice additions like free laundry and a lovely rooftop terrace

finally, we took advantage of the laundry service

the wifi works greatly

wifi is linked to your room, so if you are in the hotel lobby waiting for an uber (or getting

wifi and netflix did not work at all

the tv was unfortunately not working, no chanels and netflix couldn t play since wifi was not really working

wifi didn t work at all, incorrect password but host couldn t help at arrival (8:30 pm)

laundry was available and it was cheap

asked for a refund for laundry to re-purchase lost garments and was told no, it s not possible

laundry in basement great

self service laundry service for a low

there is also self laundry at the basement, which is so convenient for washing before departure

occasionally dropped out, laundry services were in fact at a different location to the

good friendly staff, very good invoicing system, nice laundry service and wonderful location

the kitchenette was more than adequate for what we needed and the fridge was large enough to store

one pet peeve i had was with the room service food

this hotel has parking, but valet parking is mandatory.

), air-conditioner, laundry machine

we wanted to do laundry but decided to do it elsewhere because the price was totally exaggerated

place is very clean and very close to everything so no need for taxis also the room is very big laundry is very

also has own parking which is great if you come with your car

the overall room service was good and very convenient location.

room on first floor was loud from outside noise and also next to some kind of very loud machine/ laundry maybe

lovely design. nice lobby, roof bar and room. bathroom was a bit tight. wish it had a pool.

my daughter & i had a great new year s eve in the sky bar & then had a wonderful breakfast there in the

they found out it was my birthday and sent me to the rooftop bar for a drink

hotel was a bit loud (rooftop bar and dog park/bar), and there were only two small complimentary bottles of

were hoping to be able to relax by the pool in a lounge chair but we're surprised the pool was directly attached

not enough sun beds by the pool

breakfast was good but very expensive

the food at the cafes and restaurants was great, and truly big gym for a hotel

could have more than 3 sun beds at the pool given size of hotel

delicious breakfast

breakfast was delicious

really enjoyed the breakfast at their restaurant downstairs

the cost for bringing a dog is 350 pesos, and they even provided water and food bowls for our pet

fantastic location and breakfast. great design, excellent value. exceeded expectations.

free laundry with three sets of w/d on the roof was a huge plus

very helpful, nice breakfast and the free laundry helped a lot!!

laundry room is a major plus

laundry on sure was very handy

laundry services were available which saved my life

also, don't have the hotel wash your laundry

the wifi doesn't work consistently

nice hotel, very spacious and clean rooms, with exceptional staff, especially the room service lady on the 5th

parking a little tricky

of town it was convenient to metro and subway, plenty of street food vendors the restaurant and bar stayed open

very expensive laundry service

laundry service expensive

great location and good wifi

the wifi was patchy at best and often didn t work.

only down side is my wifi was horrible from my room, the ac in my room didn t really work, and breakfast was

not being able to have laundry in the weekend. the staff was terrible.

granddaughter paid in pesos to get her laundry done and they also charged me on my credit card

no slippers, no laundry bag in the room. poor breakfast

the laundry service was good, i was able to get my clothes back the same day and i also ordered food to

mini fridge would be nice, and the wifi is terrible, actually unusable

laundry service was really pricey, but i had been traveling for 10 days and was running out of

to give an example: when we placed a small bag of laundry, we were charged 200 usd (

the bathroom can be bigger room service menu looks like meh i didn't find laundry service

everything was 10/10 until it took 3 days to get my laundry

great variety, location is good in zona rosa few blocks from the angel of independencia asked for late check

wish there was a bar and or breakfast service on the rooftop

room service doesn t start until 8.30am

designed space, spacious room with great light and stone floors, kitchen with amenities (including stove and

room was really well equipped (mini fridge, microwave, hotplate, kettle, all sorts of kitchen equipment), large

not an issue for us - but maybe for some - you could also hear the music from the roof top bar afternoon/evenings

very nice and huge room, nice gym, nice staff.

room service stops at 7:00pm

staff friendly and room/ facilities were clean, breakfast was the best!!

breakfast is a ok but not a good deal price wise for a family.

very friendly and helpful staff. nice lobby area and bar area.

lower level has a gym and a mezcaleria

at roma the hotel is very colorful and we received excellent support from the staff, there's a gym in the basement

the gym is a

wifi barely working (at least in our room)

wifi didn't work intermittently especially in the evenings

people who work there do not know anything about the surrounding area and cannot give advice on laundry services

the rooms have a work desk and wifi is good and stable

for location and proximity to the us embassy and for the jacuzzi tub, the room was large and the wifi was fast

pedestal fan in room (a bit noisy but gets the job done), water bottles and shampoo in room too, wifi works

wifi in my room (401) bathroom wasnt clean (hair and soap on the floor) tv not working, no remote

suite with kitchen, dining area, living room, and balcony

comfortable one bedroom apartment, with kitchen (pots, pans, dishes, cutlery), dining area, living room

the room is good, it has space and is modern. breakfast and gym are ok, simple, but good.

very noisy bar across the street. bring earplugs!

style hotel (complete with mini kitchen, separate bedroom, balcony and air conditioning and wifi that both work

spacious rooms and they even have a laundry room for self service, which is great for anyone that is on extended

very convenient to have the available filter water station on the fourth floor and the laundry facilities (with

very clean, friendly staff, lots of choices to eat nearby, on-site laundry, modern rooms, safe.

we also really appreciated the small gym and the laundry machines available for guests, very useful, especially

self-service laundry and microwave room are very practical

thought there was laundry from the facilities listed but asked a member of staff and they said there was none

is no laundry which was a little inconvenient since we stayed so long

the hotel is on a busy/ unappealing street, and the room smelled like perfume (i think it was the laundry

used to be a person in the parking lot who opened and closed the gate

we asked for a late check out which wasn t any problem at all

great amenities inc food options, metro station, laundry services etc all within a few blocks

the door to the laundry was next to my room, and made a fair amount of noise during the day.

dirty, no electrical outlets near bed, no shower mat, no wifi, and i rather leave it at that

the staff, the location and the wifi

this first room was awful- cramped, old with a horrifying shower, filthy bathroom, no wifi reception and dirty

on property, it would be nice to have snacks for purchase in the room or snacks with the honor bar downstairs

quiet) room, fantastic staff who could not have been more welcoming and hospitable and excellent breakfast

room or snacks with the honor bar downstairs in case guests want a quick snack (and not wait for room service)

delicious breakfast with pastries from rosetta without having to queue

staff with many recommendations for restaurants, shops and galleries in the area, amazing breakfast

good breakfast, very good location

only one soap bar for two occupants provided, didn t provide sufficient towels, i had to call reception to

breakfast

our room, there was no internet wifi connection, nevertheless smart tv with netflix worked well

wifi was not great to be honest

laundry service was convenient

i also did laundry here (was expensive) and they stored my bag for a few hours whilst i was in between hotels

they serve good breakfast including proper coffee, but would suggest to add eggs

the bed is very comfortable, and breakfast is really good. everywhere is clear

good, strong wifi

safety, wonderful concierge team who helped us organise various outings, received laundry etc to help

laundry service available but super expensive

laundry isn t charged to the room but instead i had to go to reception to pay for it

food was not that good not good pressure in the shower i asked for laundry wash and it wasnt ready the next

laundry room also not too far from hotel

laundry was excellent

even towels were grey from a lot of use and laundry

very comfortable, even a gym and spa

their gym needs a lot of work

room service hous keeping

there was some confusion in setting up my credit card for laundry and room service, but this was mainly a

you can find everything close by like atms, laundry service, hospital, great escape room, ice cream shops,

great laundry service

there is a laundry service right next to the hotel

laundry is expensive as they outsource it to the lady next door - go to the laundry lady directly

laundry service is express

my clothes came back stained from the expensive laundry (they look like fabric softener stains, hope they

no laundry

the staff was terrific, the laundry was superb, great service, clean environment

the gym was pretty small but i liked that they had a gym

while the hotel doesn't offer laundry service, i found a convenient laundromat within walking distance that

they helped us with laundry services which was a plus

the casa does not provide laundry service, but close by there is a

to top it off, the laundry was out of service and the internet was really poor

noisy early birds, hotel guests using the kitchen at 6am in the morning

breakfast and some people were really loud.

the breakfast was poor with little

very clean. staff extremely helpful. wifi worked well in room. good breakfast.

unlimited access to the minibar, the quality of the breakfast foods, the reliability and friendliness of the

bed great shower room darkening shades nespresso maker in room cute bar friendly staff wonderful breakfast

amazing location nespresso machine in the bedroom free mini bar great room size great breakfast

very clean. staff extremely helpful. wifi worked well in room. good breakfast.

breakfast was a nice assortment of fruit, meats, yogurt and monica was always prepared to offer

you must have a fancy huge hot breakfast, this will not be the place, but we loved the breakfast for our needs

nice continental breakfast

and the continental breakfast was a great start to the day as well

they provide a complimentary breakfast that is simple but satisfying, served in the lovely courtyard of the

she helped me with a lot of information and also took me downstairs to use the laundry room

neighborhood, room size, zen like atmosphere of the property, having a gym and laundry use on site

television was extremely inaccessible; amenities were not as advertised (gym, 24/7 access, laundry); bedding

laundry service if needed

and laundry was down

the wifi didn t really work but that didn t really bother us

gym was a bit disappointing as does not have to many stuff on it and machines were a bit old

specially when you travel with kids its nice when they offer

wifi was unusable slow

gym is a joke. clean room but carpet was filthy

the rooms were cleaned daily, with complimentary laundry service

did our laundry without a charge

additionally we learned that laundry service way included in the price which we totally appreciated

free laundry service once per week during our stay was a wonderful convenience

a perk we were not told about at check-in was included laundry service, which the cleaning ladies were nice

service, free upgrade to a nice room, and free laundry (housekeeping did not have our room ready upon checkin

whenever we ordered something from room service, something additional was added - gratas

had just gone into lockdown the day we arrived so all the restaurants, bar, pool area, gym and spa were shut

the breakfast was too local for me

arrived on new year's eve - to be told that the only option available for dinning was room service

used the laundry service and one of my sweaters came back very shrunken, i told the reception and they said

excellent breakfast

the breakfast was outstanding - authentic

breakfast was great and our room was so modern and tidy/clean

television did not work. wifi was weak. shower head direction was not straight.