bad room service

we liked that they were pet friendly with no hidden charges (many hotels say they are pet friendly but then

pet friendly

they are pet friendly but then charge fees that almost double the cost of the room), had secure parking for

good parking for our car and utility trailer

we liked the garden and the parking lot

very poor wifi

steal your car in their property, and one of the reasons why we chose that place was for the parking on the

hotel had private parking and it was closed during the night, which was safe

the parking lot is small

pet friendly

safe & secure parking is attached to the hacienda

parking is a few blocks away

they picked up our laundry at the laundry center down the street for us because they were going to close before

amazing spa - try the massages, worth it

the pool is too small, probably just for decoration

could do better on the breakfast (although tasty, there was not much choice)

swimming pool next to the room. too noisy

good breakfast served from 8am; very modern bathroom with good shower; good wifi; very clean and

we really enjoyed the simple, but delicious breakfast set for us each morning

the breakfast could have been improved by more variety.

the breakfast and the service was great too

very nice historic building, early check in possible, spacious room

they don't have their parking on site

also, there is a very noisy bar just at the corner

parking lot is located several blocks away the hotel

great location, great breakfast and friendly service.

hotel restaurant had good coffee and unlimited refills at breakfast

spa services were excellent and affordable

the pool was fantastic to simply lounge, and the location couldn't be better

breakfast ok. location was excellent

close to all the sites to see and they have room service that's very quick

great location, very friendly staff, very good wifi connection

wifi

location wifi

free wifi with good signal in the room

didn't work, also nobody help me with laundry

very close to the center (zocalo). it has an own big parking.

one night but we loved it, close to everything we needed and very important for us to have a safe parking spot

it s well located, just a short walk to both the city center and the pyramids, and also offers parking

no air conditioning, unreliable wifi

very romantic except for the blaring music from the bar on the rooftop

really bad wifi

noisy bar opposite

but it was a b&b without the second 'b': no breakfast, no restaurant, no room service or bar (after 10), no

but it was a b&b without the second 'b': no breakfast, no restaurant, no room service or bar (after 10), no

the staff were helpful and helped us to do laundry but this was more expensive than we expected

laundry service, price not quoted in advance

wifi worked well

also, the wifi is intermittent inside the room so you need to be creative where you use your phone to get

pool doesn't have a hot tub which would have been fun for relaxing after a long day of exploring

the breakfast was not good. the staff was rude. no air conditioner

the breakfast is exceptional, with the exception of the

although the hotel doesn't provide breakfast, it shares the ground with chez waffle and the food was great

are confy, great location, great decor, small, private and with all the main amenities cable, wifi, etc

breakfast is excellent, but almost entirely mexican

spa does not have enough equipment or shower

we didn t check out the pool, but the breakfast was delicious

itself (an old mansion completely renovated in the most exquisite style, with a rooftop and a pool with a

there was one negative thing it would be that the wifi in the rooms is not the best

the rooftop pool is not really for swimming.

good location, breakfast

breakfast tasted good, the bed was comfortable and i loved the waterfall shower

the parking is not secured, though we had no problems

it does not have a pool which would be nice but not necessary.

very clean, good breakfast, lovely staff

the photo was accurate , the bed was very comfortable , everything very clean, shower and wifi both excellent

very good price for 2 beds. a small kitchen. lots of dishes. lots of space. great location.

wifi did not work at all in all area of the hotel and nobody fix it

the pool water was not

the room was a decent size in the pool area was nice to hang out in.

very close to central atlixco, free parking

prices of the extra service (food, spa offer and temazcal) which was one of the reason i booked there

bad wifi

property, great room service, the proximity to tourist areas was great, as well as plenty of restaurants nearby

bathroom installations were not so good. wifi almost none.

decent rooms, but hot water and wifi were iffy at best.

ok room. nice people. good parking.

value, climate controlled pool

pool was well-kept and heated

it' s a small private resort with a warm and beautiful pool

the small pool could have used a little heat

didn't have screen on the windows, the pool is small

wifi connectivity was very bad, nearly non existent in the rooms

wifi works best near restaurant

lobby, restaurant and outdoor spaces were delightfully decorated and the pool area was very pretty and relaxing

wifi is great and the beds are very comfortable

room service and cleaning was done with care and the staff was amazing

a parking spot, they helped us carrying our baggages to our door especially we had our two kids

book their spa day i got a facial spa

a parking spot, they helped us carrying our baggages to our door especially we had our two kids

only suggestion is that the little bar should be complimentary since the rates aren t cheap

we chose to eat anywhere else after our breakfast

pool and the view from the roof

breakfast, beds, location

free parking was especially a bonus

after a long 3 weeks in mexico we spent our final day by the pool drinking margaritas

very nice pool and the entire staff was amazingly friendly and polite

location, the design, the restaurant, the swimming pool and foremost the staff, they're incredibly friendly and

loved the pool

good location. great to have parking

the water in the swimming pool were too cold for me to swim.

the pool didn t look as it was in optimal conditions, maybe was going to be remodeled

the pool was cold

i could not pay with my card and i wish the pool was better

the laundry service ruined my white pants & 2 days later, the staff has no clue how to resolve it

they were quick to assist us at the lovely heated outdoor pool with meals and drinks even though we were the

pool was unusable

the fitness room is excellent as well as the pool

other good things: electric curtains, good wifi, ample tv channels (nearly all spanish), coffee machine, ironing

staff very friendly! breakfast was very good!

great value, very comfortable bed, delicious breakfast & friendly front staff. what more to ask?

excellent service by the staff. it is pet friendly, it os celan and the price was fair.

breakfast can imporove

i like the breakfast a-lot

the room was comfortable, the wifi was strong and you can t beat the food

lovely pool

the pool was clean and you could smell the chlorine so it proves they take the cleaning seriously

our only complaint this visit was the pool was very cold normally it is reasonably warm

new pool area and the two restaurants we were there for two nights and we never left the hotel as all

excelente staff and customer care. the breakfast has a lot of variety and delicios.

food was cold when we ordered room service and almost all breakfast food was cold at the buffet

pool was climatized, the included breakfast was good, and actually the beds were really nice and comfortable,

the little options for food and that room service ends at 11 pm. i arrived at midnight

the breakfast could improve is a three stars breakfast not a four star

location was good. our room had a golf course view, which was very nice.

the pool was extremely dirty location not too good. can't walk anywhere

i requested to change rooms and i got a nice view to the pool and partial golf court

located to the right of the front desk have a unique location, next to the golf course and easy access to the

relaxing pool area and friendly reception staff

room service was excellent. the layout of the room was amazing.

pool a tad cold.

last, the bar , the restaurant do not open all the time

lovely location with a swimming pool

unfortunately, the pool was very cold- needs a heater installed

outdoor pool was clean and warm in a lovely setting

the parking was good and security was great

i was close to pool and many kids playing some of that noise got in the room

room service wasn't available like 30 minutes when i wanted to order but once i was able to place

has a decent parking space but a little unattended

the children liked the pool very much

the front desk is quite helpful and so is the room service

pool is a let down

wifi is soooo bad

picked this hotel also because of its pool

parking spot

the stay included breakfast (though it wasn't mentioned in the reservation)

nice parking area, right outside your room

very limited options for included breakfast.

someone stole our trailer trail lights that was in our truck parked inside their parking lot.

check in, room service nunca respondio

room service was also on

they have a small but very complete fitness room

only parking

breakfast was real good

easy access from highway. breakfast.

me the breakfast was good enough, the staff very kind and about location is a nice place if you are

space is super clean, the staff were very friendly and the complimentary breakfast was surprisingly better than

parking convenience

parking they would not be responsible for tha car during the night the car was parked in their

utensils at breakfast

it was a good clean room. they had free laundry service.!

free coffee and espresso 24 hours, and there is a breakfast cafeteria, but i didn't have the time to stay for

very crowded & busy the area in which the hotel was. very hard to get into the hotel parking

the hot breakfast food had ham or bacon on it

breakfast can get improved, they serve always the same everyday, and we do not like the cardboard

is no laundry service as shown in the pictures, also there is no kitchen and no microwave as shown in the

the wifi has low velocity

goes through the lobby and it s a long walk to/from the car; valet parking

in the morning the room service started very early and we didn't have a

very nice hotel that is pet friendly

there was access to the gym facilities and the pool facilities

gym too old and tiny , not chance for early check in

there was access to the gym facilities and the pool facilities

breakfast is ok, but could be better.

breakfast and attitude of staff at the restaurant

while they were in proceso of repairing it i pulled a mcgyver and propped the pool cleaning rod against it to

-accommodated me on my early check in

speed, room a little noisy (close to the main street) and the breakfast is extremelly

the parking is quite messy. the swimming pool wasn t clean. the place is old.

pool , super dirty

the hotel's pool was unusable as the water was notieable green and dirty

the pool needs a schedule about private pool parties, for try to take a less busy time in there.

the smell of the elevator. the room was very hot and the pool didn't look well.

locked parking area and enough parking

staff from kitchen / restaurant were too kind to offer me a pill and baking soda

the gym is very well equipped and has everything you need to make a 2 hours exercise routine

also a pet friendly hotel

staff from kitchen / restaurant were amazing, they remembered my preferences for my everyday breakfast and

the gym and the spa.

rooftop bar with a nice

need to open club for breakfast at 7 am

swimming pool

the breakfast is top, the hotel is also really nice and very modern.

breakfast was included and the buffet had a variety of items

maybe in the pool area it needs an anti slip around it and no towels around

in general ok. perhaps the swimming pool area needs additional elements, like showers.

coffee was luke warm, even after they brought a refill. heated pool was always crowded.

wifi didn't work very well and the air conditioning went off a lot.

breakfast included buffet amazing location next to the freeway i love this hotel vip services parking i been

everyone from the valet parking attendant, the front desk staff, the restaurant (especially the woman who makes

front desk staff, the restaurant (especially the woman who makes the omelettes is always great) , room service

our room service tray sat outside our door for hours

the parking was sufficient

gym is not functioning and there was no notice about it, they ask you to use the gym at a neighbor

wifi, no ethernet cable at bussines center.

la piscine the pool close too early, it close at 9:00, and should close at 10:00 or 11:00!!!

breakfast

buffet, more options for small kids apart from pancakes

business centre no wifi and hopeless

sadly the mini bar was not equipped for a late check in like mine very sad.

liked the covered pool

great facilities that include a nice gym, pool, spa, restaurant, and more

parking for my motorcycle