good location. great to have parking

the place is clean and comfortable. the location and the parking space.

the pool was cold

the water in the swimming pool were too cold for me to swim.

the pool didn t look as it was in optimal conditions, maybe was going to be remodeled

free valet parking

very nice pool and the entire staff was amazingly friendly and polite

loved the parking situation

probably the beds a little hard for my liking, i wished they had bar open 24/7

free parking was especially a bonus

pool and the view from the roof

only suggestion is that the little bar should be complimentary since the rates aren t cheap

we chose to eat anywhere else after our breakfast

breakfast, beds, location

a parking spot, they helped us carrying our baggages to our door especially we had our two kids

a parking spot, they helped us carrying our baggages to our door especially we had our two kids

wifi is great and the beds are very comfortable

book their spa day i got a facial spa

room service and cleaning was done with care and the staff was amazing

the parking is for free

pool area is beautiful and service is quick and attentive

lovely pool

the room was comfortable, the wifi was strong and you can t beat the food

hot tub doesn t get hot really as it shares water with the pool

value, climate controlled pool

pool was well-kept and heated

it' s a small private resort with a warm and beautiful pool

pool isn t set up for anyone with a disablility- it isn t easy to get in or out

entry to pool should have a short handrail placed on brick wall for pool entry.

wifi works best near restaurant

the spa was warm and the shared grass/courtyard area was beautifully kept and even decorated for the

minor complaint is that i was told we couldn't have a bar of soap for the basin as well as the shower so we had

unfortunately, the pool was very cold- needs a heater installed

loved the room, we had jacuzzi room with view of pool

lovely location with a swimming pool

pool a tad cold.

outdoor pool was clean and warm in a lovely setting

the wifi signal was poor, only works on the lobby and the pool area

the pool water was not

wifi did not work at all in all area of the hotel and nobody fix it

bad wifi, some bugs in my bed (spiders)

prices of the extra service (food, spa offer and temazcal) which was one of the reason i booked there

the laundry service ruined my white pants & 2 days later, the staff has no clue how to resolve it

didn t have a restaurant or room service

other good things: electric curtains, good wifi, ample tv channels (nearly all spanish), coffee machine, ironing

have been cleaned a bit more and no plates or kitchen utensils available to go with the mini

wifi not reliable

bad room service

steal your car in their property, and one of the reasons why we chose that place was for the parking on the

hotel had private parking and it was closed during the night, which was safe

very poor wifi

excellent service by the staff. it is pet friendly, it os celan and the price was fair.

i like the breakfast a-lot

breakfast can imporove

staff very friendly! breakfast was very good!

clean rooms, nice service, comfortable bed, good breakfast.

laundry service, price not quoted in advance

the staff were helpful and helped us to do laundry but this was more expensive than we expected

if you have kids, the pool is great and has warm water

swimming pool so cold. this will make no to go back

we enjoyed the pool and restaurant and had some good breakfasts/drinks/snacks

the photo was accurate , the bed was very comfortable , everything very clean, shower and wifi both excellent

very good price for 2 beds. a small kitchen. lots of dishes. lots of space. great location.

they picked up our laundry at the laundry center down the street for us because they were going to close before

i like the swimming pool and the relaxing of the room.

the heated pool was enjoyable

the pool is too small, probably just for decoration

wifi could be better.

the parking lot is small

parking is a few blocks away

pet friendly

safe & secure parking is attached to the hacienda

parking lot was super close to the rooms

pet friendly

we liked that they were pet friendly with no hidden charges (many hotels say they are pet friendly but then

they are pet friendly but then charge fees that almost double the cost of the room), had secure parking for

good parking for our car and utility trailer

very nice historic building, early check in possible, spacious room

breakfast was ok

we really enjoyed the simple, but delicious breakfast set for us each morning

the breakfast and the service was great too

the breakfast could have been improved by more variety.

but it was a b&b without the second 'b': no breakfast, no restaurant, no room service or bar (after 10), no

room was humid and had no real windows. wifi was shaky

but it was a b&b without the second 'b': no breakfast, no restaurant, no room service or bar (after 10), no

very romantic except for the blaring music from the bar on the rooftop

staff was excellent, location great, roof top bar had the best view and margaritas ever

they don't have their parking on site

also, there is a very noisy bar just at the corner

parking lot is located several blocks away the hotel

kids enjoyed the pool

the pool needs a lot of maintenance, specially after kids

the sky bar was strange but nothing wrong just did quite fit the building

we couldn't get the wifi to work in the room

it was hard to get room service but the food was delicious.

wifi

location wifi

close to all the sites to see and they have room service that's very quick

we could do an early check in as fortunately our room was ready

great location, very friendly staff, very good wifi connection

we didn t check out the pool, but the breakfast was delicious

the pool area has great views of the pyramid and you can see the volcano

beautiful hotel and grounds, relaxing rooftop pool area

the rooftop pool is not really for swimming.

the rooftop pool with the view on the cholula pyramid is unmatched

are confy, great location, great decor, small, private and with all the main amenities cable, wifi, etc

the breakfast is exceptional, with the exception of the

pretty room, comfortable bed, breakfast was great

queen upstairs) and the cutest and most delicious waffle house as part of the hotel to have breakfast

breakfast is excellent, but almost entirely mexican

didn't work, also nobody help me with laundry

parking area is very narrow, no well signaled and difficult to move

wifi was slightly spotty at times.

there is parking space with security

they had parking places and the gardens were nice

bad wifi

property, great room service, the proximity to tourist areas was great, as well as plenty of restaurants nearby

bathroom installations were not so good. wifi almost none.

rooftop pool area/game room/gym was a huge

food was cold when we ordered room service and almost all breakfast food was cold at the buffet

i think the breakfast options for the buffet could be a bit better, but overall it was good.

room service and food was good

free breakfast: there were 2 early groups finishing off everything, kids and coaches

i requested to change rooms and i got a nice view to the pool and partial golf court

the food the ambience and the service like room service etc quite slow and disappointing.

nice areas around, barroco museum walking distane, golf court in front of the hotel nice view.

the pool

they charge for wifi

room service was excellent. the layout of the room was amazing.

decent rooms, but hot water and wifi were iffy at best.

ok room. nice people. good parking.

expansive restaurant no drinks at pool side

wifi is soooo bad

if you asked for towels for the pool, they took like 30 min to get

gym is very basic, tho i appreciate there is one

it was clean, comfortable and had parking which was nice. staff were friendly and helpful.

room service was also on

they have a small but very complete fitness room

check in, room service nunca respondio

only parking

breakfast is ok, but could be better.

breakfast

was not like photo online, breakfast not american, no hot cakes, chilaquiles not good, was cold a/c even tho

speed, room a little noisy (close to the main street) and the breakfast is extremelly

breakfast and attitude of staff at the restaurant

the breakfast was excellent. the quality of the products was great.

was a heated pool and decent gym

pool, gym, parking lot

breakfast was included and the buffet had a variety of items

in general ok. perhaps the swimming pool area needs additional elements, like showers.

bad wifi

free parking, location.

breakfast was really great

it has a big/great pool and the location is the best

the concept of the hotel is original. the view was good and the breakfast was very nice.

need to open club for breakfast at 7 am

very good breakfast confortable room

rooftop bar with a nice

pool too small

incredible breakfast, perfect location, excellent staff, big room.

is no laundry service as shown in the pictures, also there is no kitchen and no microwave as shown in the

very nice hotel that is pet friendly

goes through the lobby and it s a long walk to/from the car; valet parking

pet friendly and with secure parking

my kids enjoyed the couch and side tables of the room to play at

there was access to the gym facilities and the pool facilities

there was access to the gym facilities and the pool facilities

gym too old and tiny , not chance for early check in

very good continental breakfast, within close walking distance of several restaurants and a grocery store

breakfast

the gym is really small and not good for more than 2 people at at time we were 4

was spacious, beds were big and comfy, breakfast was delicious (excellent variety of fruits and vegetables, they

we had to pay for the parking

breakfast was not good

the breakfast is functional and a plus

breakfast was so bad

breakfast and cofee and parking

the breakfast food was not so good

the continental breakfast options and the color of the pool

pool , super dirty

i called a few days before my arrival and i was told that the pool was open and when i got to the property, it

the smell of the elevator. the room was very hot and the pool didn't look well.

and a room safe that it was far from safe, no hangers in the closet, no pool or gym available, no wifi for the

great hotel - nice room / good breakfast / secure underground parking.

clean ! helpful stuff ! gym was good

he reminded us if we need any room service, water or anything else to please let him know

the complementary breakfast was delicious

view of the volcanoes. great bed. interesting commercial area. good underground parking.

someone stole our trailer trail lights that was in our truck parked inside their parking lot.

the stay included breakfast (though it wasn't mentioned in the reservation)

very limited options for included breakfast.

nice parking area, right outside your room

breakfast at the restaurant was very good

did like having breakfast served to our room every morning and the flexibility with the cleaning schedule

was very clean, modern, had everything you could need in the kitchen to prepare a meal, accepted pets, and it

the daily breakfast included was delicious, also