restoran and pool are closed

hotel states in its listing that it is pet friendly

really good service, and a gym.

restaurant is only open until 11:30 in the morning room service is available but is more

its time for them to open the pool and restaurant. the food wasn t good

very limited parking space.

me is an issue lack of parking lot, even if they have a solution on an external facilities to park our cars

usd per hour and the twit at the front desk would not even call us back when we told him that the wifi did not

parking is not confortable

tight parking required some skill to back out.

better breakfast

everyone was very nice and helpfully breakfast was delicious

the hot food available at the breakfast could have been hotter

well this needs some improvement we went down for breakfast at 9:30 and everything was gone

pet friendly

parking lot room

hot water , no wifi , no answer the front desk phone , no security box , no heating no help from anyone i paid

free parking. nice staff. good location for who is passing through.

restaurant waiter was not pleasant and asked for a tip when breakfast was included in the service

hotel didn t have wifi , didn t have hot water, didn t have heating and the safe didn t work

the safety, the location, the facilities and the breakfast

breakfast disappointing

of hot water, tv not working and old control remote put together with clear tape, breakfast offer just coffee

the wifi was a bit slow

very nice hotel, nice staff, easy parking

pool and gym good juices for breakfast

wifi was good

did not pick up dishes from room service.

the breakfast was really good during our stay

lots of traffic noise. breakfast a bit limited in choice.

excellent service, very comfortable room, amazing breakfast

parking outside could be improved

the hotel could do an effort to upgrade their room service food menu

pool was cold

breakfast was great! the kitchen staff was friendly and very attentive.

breakfast not include slaces of cheese or ham, never bacon and the eggs always are the same

a/c did not work, did not get the booked room, pool was out of service

staffs very polite, mainly from the kitchen

good rate and excellent breakfast included!

wifi sucks the breakfast is more a less the maids service is good the tv service sucks the hot

wifi sucks the breakfast is more a less the maids service is good the tv service sucks the hot water works like

the reception staff is really good their room service is really good

wifi sucks the breakfast is more a less the maids service is good the tv service sucks the hot water works like

is not many different option for breakfast but if you ask them they are trying to prepare what you request

fruits at breakfast was the highlight of this staying

breakfast could include more fresh products or eggs.

breakfast was supper well served, presented and delicious. employees were more than helpful

the breakfast buffet, not very good quality in general, dry beef fajitas, dry sframbled eggs.

room service takes forever

wifi

location was exactly as i needed very comfortable nice parking

room service delivery took so long and the food was almost cold room heater made so much noise and

very poor wifi

woke us up early in the morning offering laundry and what time they could clean the room we didn't have enough

breakfast is good

breakfast buffet included - comfortable beds available - hot water immediately - parking place in

the parking

breakfast buffet included - comfortable beds available - hot water immediately - parking place in garage available

breakfast could be better

wifi was terrible was unable to work, also the location is not the best, not many facilities around

the gym is not well maintained

good location, in front of a mall and the airport, good breakfast, good value for money.

parking is secure and the hotel is easy accessible

a bit annoying would be the staff from the laundry passing by the room at 8/9 in the morning to ask if we need

doors pointed inside and were protected by amiable security both going into the hotel and at the parking

inside gardens are well maintained and a nice idea i managed to have a zoom meeting with their wifi

breakfast is nothing special, it needs some maintenance although nothing is falling apart

change several times from suits for diferents reason, there was no remote, there was no menu for room service,

breakfast was very good including incredible chilaquiles (i think this is how it's spelled)

was good, but the restaurant was closed, had to sit in a booth next to the bar and reception area

much everything, except the breakfast, which was good

front desk made a big deal over breakfast incl i t was in the booking price i had confirmation very uncomfortable

had to pay extra for espresso at breakfast

complete breakfast, great accommodations for the price

the place was mostly clean and near the shopping mall. free coffee and breakfast!

thankful for the shuttle service to airport

the room's wifi is all right too

the breakfast was great and delicious

bar with alkoholo / soft drinks on reception

protected parking

location, parking lot, starbucks

was super clean and late check out as well

good breakfast and friendly service

the breakfast always had the same options. the channels on tv were limitated.

of the bellboys is bad, the hotel is too little, the rooms are too narrow, and the place for breakfast too, it

the parking lot

breakfast advertised

good value and close to the airport. breakfast was provided as was an airport shuttle.

breakfast ud83cudf73 it s good

location. parking

nice, clean accommodation good facilities breakfast was ok, wifi worked

good wifi

breakfast was only a few type of scrumbled eggs and fruits

breakfast was great also anything aditional is good priced and tasty

friendly staff, clean facility, breakfast, parking

rooms were comfortable, staff helpful and the free breakfast a bonus

location + parking lot in basement +

laundry services were a bit expensive but i didn t find a laundry mat nearby

laundry is too expensive

downtown location makes it noisy. also you can hear all noise from bar and restaurant.

in wifi the free coffee tea and cookies in the middle floor hallway and my wife love the 24 hours room service

room service was slow and expensive

great price, nice room, parking included.

location and wifi

parking is very safe

not a very good parking lot

the location was just what i wanted and while there was parking, i ended up parking on the street easily without

plus there's room service for both food and alcoholic drinks

large comfortable bed, good-sized room. convenient car parking.

they have off-street parking and a decent breakfast

was perfect everything you needed, breakfast was superb and good selection

the breakfast is good but the coffee was some

the breakfast was delicious

the breakfast was good

parking attendant was great

very basic but spacious room . private parking available

also they pet

the room was comfortable, spacious, and clean. we also used the gym, which was well-equipped.

then were not told we had option for room service, uber eats, rappi, everything was closed

free parking and free wifi. great location and friendly staff.

pool was very nice

the breakfast was good but hard to enjoy after not sleeping well in discomfort

the breakfast was good

breakfast to simple

reception gave us the wrong wifi password and our cell phones had no service in the room

the hotel is somewhat old and not refurbished the restaurant and bar were closed during our stay

loved the breakfast, the staff was very attentive

staff was very friendly, free parking, room was small but clean

was great, breakfast, facilities, location

parking, most staff spoke at least some english

breakfast is included and is great!

clean and spacious room. gym very good as well.

huge modern apartment type room. comfy bed. good wifi.

breakfast was excellent... and the staff there is the best i have ever encountered.

awesome beds - great options for free breakfast - super clean - great staff

the breakfast buffet in the morning was excellent

gym needs a major upgrade.

space inside the room was a little short to fit 2 adults and 2 kids

bed & pillow were comfy for a good nite s sleep, the night shift staff & the kitchen one were kind & helpful

room service respond is the worst than ever i have seen

was complementary breakfast, how ever it lacked of breakfast food like other location of the same hotel brand

lady from the laundry s service knocking at every door on our floor to see if anyone needed laundry service

the location and that the hotel is pet friendly

large room, very clean and good wifi

you should definitely add the breakfast buffet, good price for delicious chilaquiles, eggs, sweet bread, coffee

other peoples room service food trays stayed in hallway for 48 hours

when you order room service, the server, ubaldo, brings the portable credit card terminal and charges you in

nice floor to ceiling windows with a great view laundry - washer dryer in the rooms

there's a laundry machine, but no laundry detergent

there is a kitchenette with refrigerator, stove, coffee maker, even a washer/dryer for laundry in the room

spacious suite room with kitchen facilities, refrigerator, coffeemaker, toaster, laundry machine, spacious

asked for information for a laundry service, again the wrong information was given

the pool/ gym area were super nice and clean

location, pool and breakfast

gym is perfect just need more cardio

excellent gym and pool

excellent gym and pool

gym needs some more equipment restaurant was too much crowded

breakfast was simple and filling

breakfast goes until 11:00am

staff, very clean in the room, breakfast was very good

an hour more at breakfast. some english programs in tv

location, breakfast , personal, rooms

all was very nice and the breakfast tasty

service needs to improve, they lack the staff to attend breakfast

breakfast was really good. and they have enough veraity of foods

breakfast, excelent room, wifi, tv great definition, size room, clean room, bed sheets, bed size, air conditionated

i liked the pool, the cookie and the room service meals.

the pool is not really for small children, but the water temperature was nice

missed a good gym, was being refurbished.

were super clean, the staff in general was very helpful and nice, the pool is amazing for kids and breakfast is

the pool was cold, they turn it on after we told them but it takes more than a day to

has an excellent gym, great breakfast and great staff, the only negative point was due to the laundry service

laundry service

clean, nice but costy breakfast, comfort rooms, good location

breakfast ,the bed was confortable,the pool was great .

water spat out everywhere onto the floor and ruined bar of

wifi signal was strong

the breakfast in the morning was nothing short of amazing

property with well-equipped kitchen

kitchen facilities are great and the lounge is a comfortable space

parking area is difficult to enter and exit to much traffic and is nobody to help you to open o

also i had another unpleasant situation with the laundry: i gave them my clothes, they never advised my it

the bed was comfortable and the breakfast was good. the room also was vert good.

spacious room, great breakfast, friendly and helpful staff... all round, a great stay!

is first class restaurant food is quite good the terrace need updating and more life also lobby bar lacks

room service food good presentation but was cold zacusy and sauna cold

the staff, location, breakfast, gym size of the rooms.

heated pool with a beautiful view

early check in may be 2 pm? late check out 4 pm?

pool gets no sunshine

however, the service at the reception, room service, wi-fi, restaurant, they are all amazing employees

laundry service was excellent

the staff about the services i was supposed to get for my club rate and their poor english, the bar on top floor

gym, breakfast

pool area was a little small and i felt that the towels left by people should have been cleared

i wish the pool area had been open but relaxing time in the jacuzzi made up for that.

no laundry & no personal microwave access

the y charged a los for the pet and the page was not crear aboyo it beforehand

large rooms, new bathroom, good breakfast, wifi is good, quiet rooms, clean, friendly staff.

the gymnasium was excellent

conveniently located near my home. staff ordered late check out without asking

gym and pool facilities were great

wifi speed poor amount of tv channels

the pool is pretty (even though it was too cold for a swim), the 24/7 gym is a great addition and the breakfast

at the pool bar was very slow, as it was low season for mx city, they probably had less staff

pet friendly

i could hear the semi trucks all night i ve sent some clothes to the laundry

was a bit of noise between rooms, and the wifi was difficult to figure out

room service took 2 hours to get to our room

staff and wifi

when i was asking the personnel ( like concierge) to do something (bookings, laundry, etc) , i had to ask 2-3

stayed with kids at this hotel and it was perfect

the massage from the spa was great, staff amazing

the spa was not as fancy as expected and it needs some maintenance.

great beds/ gym/ nearby restaurants/ 24 hr service

had a bad cigarette smell, they did say they ran out of towels and that they were doing the laundry, i asked

the gym was almost empty, the machines did not work and the room wasn t as expected

wifi signaling is too week cause internet browse problem!

breakfast included was good and the room exceeded everything i could have imagined

the wifi is slow

was not cleaned one day during my stay and they lost a garment that i sent to laundry

errors from the staff. my room was not cleaved one time and a shirt got lost in laundry

great staff and service! room service excellent as well!

cold, heating not working, needed to change currency max a day us$100, room service expensive &

24 hr room service

the parking is free, although is valet parking

it was to far away from some stores and needs more updated gym equpment but it was a amazing experience

wish their wifi were much stronger and better distributed across the buildings

the location of the hotel is the best the hotel parking has plenty of room

gym is a joke

room was out of range from the wifi, but my us at&t data plan worked perfectly from my room

they don t have a phone in the room, how can they say on their web site that they have room service

wifi worked. staff nice about calling me a taxi.

just need to sort out the wifi situation

was never able to connect to wifi

items like checking-in, they seemed to have been a annoyed by anything else (even getting laundry done)

pool wasn t heated properly this time also can be a bit difficult to get a uber the entrance is

beautiful hotel the view from the pool is always amazing

the buffet is well served and the pool is great, although a bit cold

the breakfast buffets were divine and the italian coffee capsules are memorable

laundry service not so good

the bar is an outdated and bad mixer option, but an option

good wifi

wifi

free parking and easy to get around to several points of interest

kitchen, whole exterior wall was glass

room service was slow, and the food was cold and not very good

small suggestion, but i would have liked a coffee maker in room, instead of having to wait for room service to

the gym is a postage stamp (i didn't care)

staff is friendly all the time, the snack bar is very thoughtful i d come

the day we arrived we ordered room service from a very limited menu

small gym with only a few items

wifi

room service was 24h and very affordable which worked out well

room service personal

room service and restaurant closed by 10 pm

receptionist was very nice, very helpful.( forgot to ask her name) free laundry.

room is spacious and clean, hot water works, air-conditioning was nice, bed was comfortable, the kitchenette

ii liked the space and cleanliness. it is recommended to put vents/fans in the gym downstairs.

kitchen utensils they should put more stuff

kitchen big and clean (even if i dond't have the chance to use

laundry service to be improved (2 days to have clothes back is a too long period) in room service

my wifi hard to connect and each day i had to get support

safe , big room , very comfy beds . able to book late check out

was not good, shower door didnt shut properly, not enought towels had to request everytime, room service food

i liked the view, the small kitchen in the room, the gym, and the room size

wifi can be slow

clean and spacious rooms. they also serve a delecious mexican breakfast.

property really well located. reasonable gym and excellent room size. bed extremely comfortable.

room service was terrible, the phone didn t worked and the breakfast included was so bad that

room service menu is not particularly great

the room service food is not bad and there was a decent

in the gym every day there was fresh fruit and water

probably because of the laundry soap or something like that

i was hard for me to even place a room service order because they didn'

i got a great view! very minimalistic but great hotel. breakfast was really good.

i would make the gym bigger

the breakfast

breakfast was excellent; the only issue was that during the holidays they had too many guests and

service wasn t continuous and the livi by room of the apartments could be dark, also breakfast was good but

breakfast was great

wifi wasn t great

the girl at the bar saturday night could have been friendlier.

the wifi only works properly when nobody is in the hotel (afternoon) or very late in the night, the

pool was awesome and also a gym

wifi was almost useless, pool was so dirty it could not be used, plumbing was not in the best shape

room service was awful , i ordered machaca and there was no machaca prices are high compared to the

pool was too cold

the laundry system wasn t convenient

everything... nice laundry room.

breakfast, and the guy in the front desk in the mornings was very kind and nice

everything came as advertised! excellent service, good breakfast, and clean rooms.

1. changed breakfast menu every day. 2. friendly staff. 3. conveniently located for our needs.