room service delivery took so long and the food was almost cold room heater made so much noise and

room service takes forever

wifi

very poor wifi

location was exactly as i needed very comfortable nice parking

woke us up early in the morning offering laundry and what time they could clean the room we didn't have enough

breakfast buffet included - comfortable beds available - hot water immediately - parking place in

poor menu on breakfast

the hotel has some bad reviews about cleanliness, rude staff, loud parties, horrible breakfast

breakfast could be

the breakfast buffet, not very good quality in general, dry beef fajitas, dry sframbled eggs.

breakfast is very expensive!! 400 pesos. for 200 you buy a steak dinner

breakfast could include more fresh products or eggs.

fruits at breakfast was the highlight of this staying

breakfast was supper well served, presented and delicious. employees were more than helpful

a bit annoying would be the staff from the laundry passing by the room at 8/9 in the morning to ask if we need

comfortable bed and pillows. good room service

breakfast very good

absolut 10, a refrigerator will be nice, because for a relax time is boring asking for ice to the room service

restaurant facilities are quite old and the parking lot is not very large, it has very small spaces

bar with alkoholo / soft drinks on reception

protected parking

location, parking lot, starbucks

the breakfast and the attention of the receptionist in chief were fine.

and the breakfast dissapointed me, the orange juice was basically water mixed with a box of fake juice and

the parking lot

of the bellboys is bad, the hotel is too little, the rooms are too narrow, and the place for breakfast too, it

diana's service wasn't hospital at all, she just denied my shuttle instead of provide solutions

parking lot room

hot water , no wifi , no answer the front desk phone , no security box , no heating no help from anyone i paid

restaurant waiter was not pleasant and asked for a tip when breakfast was included in the service

hotel didn t have wifi , didn t have hot water, didn t have heating and the safe didn t work

free parking. nice staff. good location for who is passing through.

private parking garage, breakfast included.

save parking deck inside the hotel building good wifi

free parking is available under the hotel

friendly staff, clean facility, breakfast, parking

the breakfast was tasty and the attention at breakfast was really nice

plus there's room service for both food and alcoholic drinks

large comfortable bed, good-sized room. convenient car parking.

laundry services were a bit expensive but i didn t find a laundry mat nearby

laundry is too expensive

wifi is not good

there s no minibar but they have good room service.

in wifi the free coffee tea and cookies in the middle floor hallway and my wife love the 24 hours room service

the location was just what i wanted and while there was parking, i ended up parking on the street easily without

location and wifi

great parking although very sloped parking lot beneath the building

parking was fine and the room was ok despite being a bit jaded

parking is very safe

better breakfast

the breakfast very delicious, and workers very friendly, they make me feel like i'm home

let a review already but this hotel was top of the line, clean, excellent service, with a full breakfast

cleanest friendly location breakfast delicious

well this needs some improvement we went down for breakfast at 9:30 and everything was gone

the breakfast is good but the coffee was some

rooms were smaller than expected. they charge breakfast for children.

was perfect everything you needed, breakfast was superb and good selection

they have off-street parking and a decent breakfast

breakfast is very good and the location is excellent

the safety, the location, the facilities and the breakfast

breakfast disappointing

of hot water, tv not working and old control remote put together with clear tape, breakfast offer just coffee

me is an issue lack of parking lot, even if they have a solution on an external facilities to park our cars

very limited parking space.

tight parking required some skill to back out.

parking is not confortable

usd per hour and the twit at the front desk would not even call us back when we told him that the wifi did not

they have a basketball hoop near a beautiful garden. also there's a gym with a swimming pool.

the pool is cold the spa has no employies

wifi didn't work in my room and the breakfast should be included.

the bar was very nice where i enjoyed a margarita and cappuccino

pool and gym good juices for breakfast

restoran and pool are closed

its time for them to open the pool and restaurant. the food wasn t good

the pool and dine in area where closed due to covid restrictions

really good service, and a gym.

breakfast was excellent, good variety and personnel was extremely courteous.

breakfast started rather late

breakfast bufet is expensive, options are poor, basically i paid just a couple of eggs, cafe and

the breakfast is far from standard

excellent service, very comfortable room, amazing breakfast

i liked the thin pillows. early breakfast,

basic hotel, basic room, basic breakfast

location breakfast

tasty breakfast

was good, but the restaurant was closed, had to sit in a booth next to the bar and reception area

hotel was overall disappointing and the one positive was the service in the bar

the gym is not well maintained

breakfast included was disappointing and the space to seat and eat was crowded

good location, in front of a mall and the airport, good breakfast, good value for money.

the hotel and rooms are super clean, the beds are very comfortable; the breakfast was great; and staff was

breakfast could be better

they have working wifi and the heating worked!

great location, security at the parking, practical, comfortable beds

breakfast was not complete. but everything else was ok.

i liked that it had ample parking with a security guard watching over it, and that the room, although bare,

free parking and free wi-fi were great

good value and close to the airport. breakfast was provided as was an airport shuttle.

guarded parking free of charge

easy check in. great breakfast. good value.

nice, clean accommodation good facilities breakfast was ok, wifi worked

the breakfast was really nice. had a big variety of dishes to choose from.

breakfast advertised

good rate and excellent breakfast included!

i liked the location and the overall design of the room. the breakfast was also good.

wifi sucks the breakfast is more a less the maids service is good the tv service sucks the hot water works like

good, tasty breakfast.

the reception staff is really good their room service is really good

breakfast is always good, staff great

a/c did not work, did not get the booked room, pool was out of service

staff is really nice, and the rooms were clean, it was a nice surprise to learn that the breakfast was included

breakfast was great! the kitchen staff was friendly and very attentive.

normal breakfast, not good but also not bad.

also they pet

the room was comfortable, spacious, and clean. we also used the gym, which was well-equipped.

then were not told we had option for room service, uber eats, rappi, everything was closed

free parking and free wifi. great location and friendly staff.

pool was very nice

the breakfast was good but hard to enjoy after not sleeping well in discomfort

the breakfast was good

breakfast to simple

reception gave us the wrong wifi password and our cell phones had no service in the room

the hotel is somewhat old and not refurbished the restaurant and bar were closed during our stay

parking attendant was great

very basic but spacious room . private parking available

loved the breakfast, the staff was very attentive

staff was very friendly, free parking, room was small but clean

was great, breakfast, facilities, location

parking, most staff spoke at least some english

breakfast is included and is great!

clean and spacious room. gym very good as well.

huge modern apartment type room. comfy bed. good wifi.

breakfast was excellent... and the staff there is the best i have ever encountered.

awesome beds - great options for free breakfast - super clean - great staff

the breakfast buffet in the morning was excellent

lady from the laundry s service knocking at every door on our floor to see if anyone needed laundry service

breakfast was good

location, good bed and toiletries. room service burger was great!

mini bar wasn t restocked

wifi worked well, was important as my son was writing exams online

location is a plus. walking distance of nice breakfast and lunch options.

water pressure of the shower was awful, the space of the room was very little, the room service was awful (they

breakfast was very basic

location, is a really heavy traffic street. better breakfast

gym needs a major upgrade.

when you order room service, the server, ubaldo, brings the portable credit card terminal and charges you in

nice floor to ceiling windows with a great view laundry - washer dryer in the rooms

there's a laundry machine, but no laundry detergent

there is a kitchenette with refrigerator, stove, coffee maker, even a washer/dryer for laundry in the room

spacious suite room with kitchen facilities, refrigerator, coffeemaker, toaster, laundry machine, spacious

asked for information for a laundry service, again the wrong information was given

the pool/ gym area were super nice and clean

location, pool and breakfast

gym is perfect just need more cardio

excellent gym and pool

excellent gym and pool

gym needs some more equipment restaurant was too much crowded

breakfast was simple and filling

breakfast goes until 11:00am

staff, very clean in the room, breakfast was very good

an hour more at breakfast. some english programs in tv

location, breakfast , personal, rooms

all was very nice and the breakfast tasty

service needs to improve, they lack the staff to attend breakfast

breakfast was really good. and they have enough veraity of foods

breakfast, excelent room, wifi, tv great definition, size room, clean room, bed sheets, bed size, air conditionated

laundry service

has an excellent gym, great breakfast and great staff, the only negative point was due to the laundry service

nice room, amenities and good breakfast buffet

tasty breakfast buffet. clean and tidy.

hotel in general is nice, clean, staff is very helpful and the breakfast has a good variety of mexican but also

no free wifi in the rooms

the pool was cold, they turn it on after we told them but it takes more than a day to warm

breakfast was excellent, with a wide variety of dishes

i made a booking for a massage in the spa but when i arrived there was nobody there (i waited half an hour)

nice safe area, varied breakfast, nice pool and gym

also i had another unpleasant situation with the laundry: i gave them my clothes, they never advised my it

didnt like that i had to pay for wifi

no swimming pool :(

a/c didnt work the first and the last night. wifi has an additional cost and doesnt even work.

staff was super great, something really important they have breakfast until 12 pm, everything was great

room amazing staff, everyone was super kind the italian restaurant super delicious and also the breakfast

early check in may be 2 pm? late check out 4 pm?

great breakfast. great service from staff.

pool gets no sunshine

early check in may be 2 pm? late check out 4 pm?

no laundry & no personal microwave access

great breakfast

the gymnasium was excellent

gym and swimming pool are very small, breakfast is only ok

was good in general just the kitchen and the morning staff in the breakfast unorganized, i wanted 1 hour for my

i could hear the semi trucks all night i ve sent some clothes to the laundry

was a bit of noise between rooms, and the wifi was difficult to figure out

room service took 2 hours to get to our room

staff and wifi

laundry service was excellent

spa and gym facilities and the room we had was perfect with a great view.

room service is so-so, terrible pool

spa facilities

i was with my kids and we choose the hotel by the

great gym, nice big pool, both at the top floor with a magnificent view

ordered room service twice and both tines there were problems

gym and pool facilities were great

enough sunchears and clean towels at the pool, the staff at the bar werent helpful saying that they werent more

at the pool bar was very slow, as it was low season for mx city, they probably had less staff

casa culhuac's rate was the lowest/night and they even offered a free airport shuttle & breakfast- you can't

kitchen facilities are great and the lounge is a comfortable space

the breakfast was amazing

wifi signal was strong

property with well-equipped kitchen

when i was asking the personnel ( like concierge) to do something (bookings, laundry, etc) , i had to ask 2-3

stayed with kids at this hotel and it was perfect

the massage from the spa was great, staff amazing

the spa was not as fancy as expected and it needs some maintenance.

great beds/ gym/ nearby restaurants/ 24 hr service

had a bad cigarette smell, they did say they ran out of towels and that they were doing the laundry, i asked

the gym was almost empty, the machines did not work and the room wasn t as expected

wifi signaling is too week cause internet browse problem!

breakfast included was good and the room exceeded everything i could have imagined

the wifi is slow

was not cleaned one day during my stay and they lost a garment that i sent to laundry

errors from the staff. my room was not cleaved one time and a shirt got lost in laundry

great staff and service! room service excellent as well!

cold, heating not working, needed to change currency max a day us$100, room service expensive &

24 hr room service

the parking is free, although is valet parking

it was to far away from some stores and needs more updated gym equpment but it was a amazing experience

wish their wifi were much stronger and better distributed across the buildings

the location of the hotel is the best the hotel parking has plenty of room

gym is a joke

items like checking-in, they seemed to have been a annoyed by anything else (even getting laundry done)

the room was comfy and the pool fantastic

bar except an outside venue

hotel is modern , but due to covid, everything was closed, the bar , the gym, the restaurant, yet i was charged

close to super market and restaurants, but still isolated from all the traffic, also the free breakfast is top

room was out of range from the wifi, but my us at&t data plan worked perfectly from my room

wifi worked. staff nice about calling me a taxi.

they don t have a phone in the room, how can they say on their web site that they have room service

was never able to connect to wifi

just need to sort out the wifi situation

laundry service not so good

the bar is an outdated and bad mixer option, but an option

good wifi

wifi

free parking and easy to get around to several points of interest

kitchen, whole exterior wall was glass

receptionist was very nice, very helpful.( forgot to ask her name) free laundry.

room is spacious and clean, hot water works, air-conditioning was nice, bed was comfortable, the kitchenette

kitchen big and clean (even if i dond't have the chance to use

ii liked the space and cleanliness. it is recommended to put vents/fans in the gym downstairs.

- very poor gym with broken machines, hence

staff is friendly all the time, the snack bar is very thoughtful i d come

the day we arrived we ordered room service from a very limited menu

wifi can improve, bigger seating area for breakfast (if you are at 100% occupancy there are not

small suggestion, but i would have liked a coffee maker in room, instead of having to wait for room service to

friendly staff, location, high ceilings, pet friedly

gym equipment was put together wrong and i almost got hurt

room service personal

the bar and its service don t work properly

gym- the gym equipment needs to be updated

this hotel is a gem because it has amazing facilities, fantastic rooms, great wifi and fabulous food

its old and neglected, wifi inestable

staff is very friendly and helpful. rooms are very spacious. the gym is just being renovated.

the girl at the bar saturday night could have been friendlier.

i love the rooms. like a home away from home and pet friendly.

comfortable, clean, spacious modern, nice minimal kitchen, dining room that seats six so you can have dinner

breakfast included was excellent

breakfast... it took way too long for them to prepare food

facility was old, sheets had holes, breakfast was not very good

have breakfast option

the breakfast was very simple, the room had little light, the last one had no room service.

the gym opposite (and at the time of my stay the nearby the building works) start early in the morning

were closed at the time the room was very noisy, we had loud music from 6am until 10pm from the gym that is

rooms are not sound proof, very annoying with the loud music starting in the morning at 6:15 (gym) and on friday

to the hotel was through the unstaffed parking structure which is dark and just gives off a bad vibe knowing

the wall around the spa had humidity issues

the service at breakfast was very professional and friendly

spacious cleanliness supportive staff good parking and checking at comfortable time

the room was clean, and the room service was exceptional

central location, nice tarrace, very good breakfast

basic breakfast and every day the same (eggs, fruits, juice, coffee), for two days there was loud music

excellent breakfast, within walking distance to the embassy

is a bar in the rooftop and they play music until 3 a

the room was clean but if you have luggage, you will have a difficult time as the room can barely accommodate

noisy a/c, in my case confused laundry service, the hotel's surroundings do not invite for a stroll outside

the breakfast is amazing. it changes everyday. room service is also good

great gym and pool facilities

the facilities are very modern, there is a great pool on the (covered) rooftop, a good gym

everything was good, clean and nice people. top floor has pool and gym.

room service available , room decoration could improve

expensive for what it really was and very poor room service menu

the continental breakfast was limited, and the treadmills in the gym did not function.

also on the website it stated that the hotel had spa facilities however there was no sauna

gym upstairs, breakfast is great

laundry service to be improved (2 days to have clothes back is a too long period) in room service

i liked the view, the small kitchen in the room, the gym, and the room size

room service...i had to order room service daily. not once did a full order get sent.

the room was very good perfect to have metrobus just outside the staff were really helpful having kids the

i went under the bar where the cars went in, and my backpack got stuck

although a small bar of soap was provided in the bathroom, i could not find any shampoo

the location, the staff, the room and the breakfast

the breakfast is good. and the restaurant food is very good too. very good mexican food

hotel access to the parking lot is terrible, the parking lot is not really conditioned to be a parking lot,

we only had breakfast at the hotel

pillows, breakfast, service at restaurant, reservation agent.

the breakfast is too slow

bed comfort, shower, gym

was only one morning when the breakfast came out after ordering nearly an hour late

very clean , confortable, has a pool and gym.great location. very good buffet for breakfast.

room service food is okay, steak not as good, but cheese fingers tasted

i wished it was cleaner, but maybe i became more conscious of it since i went with kids

action, good value for the price, very comfortable, large modern suites, it has a small size gym and a nice lap

also there was a family with kids staying on the

arrived and i ended up sweeping the floors myself with the broom and dustpan available in the laundry area

i appreciated the laundry service i had twice

hairs left in all bathrooms and kitchen. terrible!

place, well-equipped kitchen

apartment was two bedrooms very comfortable, small kitchen and washing machine