breakfast was good

small gym (did not use), good internet connection

gym needs some more equipment restaurant was too much crowded

breakfast was changed to room service

good breakfast!

the sights are beautiful and a breakfast every morning

free parking

was great, breakfast, facilities, location

breakfast, gym, location, staff, comfortable beds

parking under the building

i could hear the semi trucks all night i ve sent some clothes to the laundry

was a bit of noise between rooms, and the wifi was difficult to figure out

room service took 2 hours to get to our room

staff and wifi

the kitchen is well equipped

clean and spacious room. gym very good as well.

equipment in the kitchen. baby beds.

pool freezing cold most of the time and you weren t able to buy secure/high speed wifi so i had

gym needs more equipment

when i was asking the personnel ( like concierge) to do something (bookings, laundry, etc) , i had to ask 2-3

great facilities such as the gym

no view, room service never brings napkins, entrance reception to dark.

rooms are tip top and the spa is awesome

the only thing is that i was there on a monday and the bar closed really early.

lady from the laundry s service knocking at every door on our floor to see if anyone needed laundry service

mini bar wasn t restocked

you should definitely add the breakfast buffet, good price for delicious chilaquiles, eggs, sweet bread, coffee

brilliant location. good breakfast. panda express nearby...

gym was restricted to 1 person at a time, no issues there, however hotel staff did complain on the

breakfast was a pleasant surprise given the challenges from pandemics

new hotel, nice lobby. room service is surprisingly good

room service respond is the worst than ever i have seen

satisfy my previous stays, that includes that no all meal were available and well prepared for room service

location is a plus. walking distance of nice breakfast and lunch options.

spacious suite room with kitchen facilities, refrigerator, coffeemaker, toaster, laundry machine, spacious

nice floor to ceiling windows with a great view laundry - washer dryer in the rooms

asked for information for a laundry service, again the wrong information was given

there's a laundry machine, but no laundry detergent

there is a kitchenette with refrigerator, stove, coffee maker, even a washer/dryer for laundry in the room

when you order room service, the server, ubaldo, brings the portable credit card terminal and charges you in

as if he wanted to charge a breakfast that is already included:d the first day i couldn't use the pool because

location, pool and breakfast

cool hotel, nice pool, super gym

the pool has warm water and it was an inside pool

excellent gym and pool

also i had another unpleasant situation with the laundry: i gave them my clothes, they never advised my it

no swimming pool. room service is not 24 hours.

i love that the hotel has a spa section upon request (which i of course used)

very comfortable beds. great venue for a conference. good gym.

the lack of a bar lounge

breakfast was ok but could have better variety

location, breakfast , personal, rooms

breakfast was really good. and they have enough veraity of foods

they serve full and wholesome breakfast. the staff are all friendly.

breakfast, excelent room, wifi, tv great definition, size room, clean room, bed sheets, bed size,

to much noise at night from outside beneath my room there must of been a bar or club with music

the staff, location, breakfast, gym size of the rooms.

however, the service at the reception, room service, wi-fi, restaurant, they are all amazing employees

friendly staff, amazing breakfast, great service

early check in may be 2 pm? late check out 4 pm?

laundry service

has an excellent gym, great breakfast and great staff, the only negative point was due to the laundry service

breakfast was great. lots of option. the gym was a nice touch too!

the gym

room service is available until 1 am

spacious and comfortable rooms, room service food and breakfast were excellent

the water of the pool wasn't hot, the hotel could improvement this.

no free wifi in the rooms

i made a booking for a massage in the spa but when i arrived there was nobody there (i waited half an hour)

very modern, clean, good location, and pet friendly.

no laundry & no personal microwave access

comfy room, great design, good breakfast

love the location near by restaurants ... breakfast buffet was excellent lots of variety

the gymnasium was excellent

tv control did not work well. tv gym did not work at all staff for breakfast was delayed

gym and pool facilities were great

pool in the area

the breakfast buffet is great and we ordered fries from room service and that was tasty too

at the pool bar was very slow, as it was low season for mx city, they probably had less staff

great gym, nice big pool, both at the top floor with a magnificent view

laundry service was excellent

regarding the facilities, the swimming pool is very small

front desk lady at the spa is extremely helpful and friendly

only comment would be to take a bit more care of the bar in the sk floor; it has a lot of potential to be

loved the comfy rooms and the spa is a definitely a must

had a bad cigarette smell, they did say they ran out of towels and that they were doing the laundry, i asked

nice clean rooms. the room service was good too.

the gym was almost empty, the machines did not work and the room wasn t as expected

location is good with parking place

the gym was a mess

kitchen facilities are great and the lounge is a comfortable space

property with well-equipped kitchen

casa culhuac's rate was the lowest/night and they even offered a free airport shuttle & breakfast- you can't

wifi signal was strong

the breakfast in the morning was nothing short of amazing

receptionist was very nice, very helpful.( forgot to ask her name) free laundry.

for normal room you should share the kitchenette

location, central ac, staff was kind, the kitchenette with mini fridge, wifi

kitchen utensils they should put more stuff

kitchen big and clean (even if i dond't have the chance to use

breakfast was nothing special gym equipment was broken bed too soft

hotel staff prepares eggs or omelettes in the same area where breakfast is served

staff is very friendly and helpful. rooms are very spacious. the gym is just being renovated.

large room with kitchen and living room ! good wi-fi conection great shower!!!

large area, full kitchen

comfortable bed, clean room, room service. gym and sauna.

was not able to order room service on the website from the qr code

is a bar in the rooftop and they play music until 3 a

love the breakfast, location at the roof top and the great service

basic breakfast and every day the same (eggs, fruits, juice, coffee), for two days there was loud music

the room was clean but if you have luggage, you will have a difficult time as the room can barely accommodate

excellent breakfast, within walking distance to the embassy

gym is tiny, breakfast not included, relatively few facilities for 4*hotel.

gym room is on construction

gym upstairs, breakfast is great

expensive for what it really was and very poor room service menu

the continental breakfast was limited, and the treadmills in the gym did not function.

was only one morning when the breakfast came out after ordering nearly an hour late

pillows, breakfast, service at restaurant, reservation agent.

bed comfort, shower, gym

the breakfast is too slow

i'm not sure if it's over night vacuuming, the air system, the kitchen

the breakfast is fantastic, there s a huge selection of items ranging from fresh fruits, yogurt,

deck of tower 1 under construction so to get to pool area you had to go through the lobby

i didn't know why i received it, maybe to add some propina for the kitchen staff, but wasn't clear

a lot of space in the room, two tvs, a small kitchen

arrived and i ended up sweeping the floors myself with the broom and dustpan available in the laundry area

i appreciated the laundry service i had twice

apartment was two bedrooms very comfortable, small kitchen and washing machine

place, well-equipped kitchen

easy check in with access code, property is in a beautiful area of polanco really safe and pet friendly

noisy a/c, in my case confused laundry service, the hotel's surroundings do not invite for a stroll outside

when we got there, no wifi and no tv we were disappointed because they didn't say anything

the breakfast is amazing. it changes everyday. room service is also good

the floor of the pool.

room service fee won t be added in the booking totals price until check out.

parking is great if you have a rental car, free of charge, kudos for that

the breakfast is very decent

parking lot entrance

price$$$ was good, customer service from all the staff was excellent, free breakfast excellent, room service

breakfast was a bit tasteless and limited but in overall totally worth it value for

ordered laundry of shirts got them folded back not ironed!

bed, tv size, gym.

gym equipped friendly staff clean

there is no frigobar into the room, there is no toilette into or close to the gym.

rooms too little. i expected more space. mini bar will be nice

wifi was strong and water pressure was good

poor breakfast spread. no room service. bad location

very good the breakfast

breakfast was not exceptional as advertised and to slow that everyone should have at least 45 mins

poor breakfast spread. no room service. bad location

from the morning breakfast staff to the front desk staff to the evening staff, to the drivers and the cleaning

also a nice gym

no restaurant, no room service, no concierge, no 24/7 maintenance) - rooms are very small with low ceilings,

i didn t love breakfast, but i am a little difficult.

everything! the staff, the breakfast, the room, afternoon mezcal, the location.

old, ragged sheets. wifi not working. only 3 channels of local tv

hotel's wifi was spotty

parking lot if you loose a parking slip they charge you extra, you have to stamp it before you get

breakfast is good. i regret restaurant did not serve dinner. there are no restaurants close by.

the hotel room may need some renovation, but was very good for the price. free parking as well

breakfast... it took way too long for them to prepare food

facility was old, sheets had holes, breakfast was not very good

they need to be more transparent about laundry services and fees

very expensive laundry service

of bedding, towels, location and included breakfast without limits as to what you can order

a bonus was the use of cell phone that the hotel provides for customers to have free wifi at all times and

wifi was bad

warm, engaging service; lovely leisurely breakfast; proximity to manicured neighborhood park.

very good gym

breakfast was great, location was very good in the diplomatic area.

whether it was at breakfast, lunch, dinner or after hours the staff was very attentive and professional

breakfast included, superb service, drinks included, minibar snacks and drinks included, gorgeous

had pungent smell receptionist made me pay for laundry in advance and promised to deliver to my room at 10pm

coffe in the machine was extra charge, and a fried egg was extra charge the breakfast room is a little stiff,

wifi big suite location conference room

fantastic breakfast, we enjoyed the gym and the location

the room could use an upgrade, it s a little outdated but not a problem at all, breakfast it s good it

the breakfast was limited, but good. the staff was nice.

breakfast is delicious

we had room service at night and the food was great

wifi was awful but compared to other places in the city it s acceptable

the wifi also didn t work for most of our stay

location in polanco - lots of (expensive/trendy) restaurants, bars and gym/yoga studios around

the pool was really small (more like a big jacuzzi)

really- the pool is a bit small and no longe chairs were on the roof but the set up and bar looked wonderful

they told me breakfast wasn t included, i showed them it was as that s what i selected when booking, when

really- the pool is a bit small and no longe chairs were on the roof but the set up and bar looked wonderful

the spa and gym was very small.

staff, excellent breakfast, large comfortable room, spacious bathroom and tub

gym was uninspired and the restaurant was very tasty but didn t have a very charming decor

the spa and gym was very small.

i expected a better breakfast (included) for the amount i paid for my room.

spa and gym

24 hours gym helpful whenever whatever staff size of the rooms

room service took more minutes than we expect, but nothing was wrong

no swimming pool only jacuzzi available

very clean, great costumers service excellent room service with very reasonable price.

additional services such as the pool and the laundry are very efficient

excellent rooms - cleaning, gym and sauna and wellness

we asked for spa and could not get an answer

room service is very expensive.

room service quite expensive.

kitchen, whole exterior wall was glass

room was a bit noisy and when we asked for the laundry, one of the staff told us our things will be the ready

kitchen not equipped

the wifi worked best in my bedroom and not in other areas of the apartment, but it was strong enough

our room has a kitchenette, living area, balcony, and amazing room and shower

breakfast was amazing - they have an option to have it in bed or in the reception area at a family

the roof terrace is very nice free snacks after 5pm

breakfast, location, amenities, ambiance, roof top terrace, refreshments available to all clients,

the location where the breakfast is served.

breakfast was good

breakfast was excellent.

breakfast was absolutely incredible

and funky design elements, the stately oversized room and shower, the amazing chef-prepared breakfast, and most

breakfast was ok, not quite as elevated as the rest of the experience.

wifi was a bit slow

best parts of this hotel are staff and breakfast

sub par breakfast

the breakfast was also not as good or plentiful as it usually is in mexico (eggs were extra and there

breakfast included is really simple

you will have the breakfast in your room

attention was amazing, included breakfast was filling, i will be coming here again

kitchen took long

laundry didn't return to room for 48 hours after multiple enquiries

nice staff perfect location, great restaurants such as the pied de cochon, it s just missing a pool

the hotel had an incredible gym, perhaps the best i have experienced, and was in a lovely area with a grouping

the room, the view the service at the bar and a special shout out to edgar door/concierge for all of his help

i had to pay at the spa to sit in a jacuzzi

perhaps can give complimentary laundry service to guest who stayed after certain period of time.

laundry department destroyed my velvet suit jacket

very convenient, clean. gym and spa are great. staff is very helpful.

better selection in the mini bar, free milk or creamer in the mini bar for the coffee machine

wonderful service, great breakfast, good location in polanco

a good room service, it is fast and cool

i like that they did my laundry at my request

the breakfast, the bed, the localization

no bathroom at the breakfast terrace, this is terrible

their personnel at the breakfast facilities were great with a lovely outdoor cafe

it was noisy as doors are very thin. breakfast was so-so

we only had breakfast at the hotel which was good but the coffee not so good

breakfast was very good ud83dudc4d

we only had breakfast at the hotel

the location, the staff, the room and the breakfast

hotel access to the parking lot is terrible, the parking lot is not really conditioned to be a parking lot,

loved that this hotel had a guest laundry

breakfast was outrageously priced

great breakfast...dinner, not so much.

breakfast was good

i would have wished the breakfast was included in the price of hotel room.

items like checking-in, they seemed to have been a annoyed by anything else (even getting laundry done)

the room was comfy and the pool fantastic

we also visited the rooftop bar and the waiters there were on top of their game and supported us as a large

i suppose covid is the excuse, but everything was closed, the bar, the gym, the restaurant

everything great location heated pool

majo at the counter desk was kind enough to arrange a late check out for me

hotel is ok. but could be more better facilities. like gym is very small.

breakfast was fine but the lunch wasn t so tasty

the staff was helpful and they do have parking in the building

the lifts were quick and wifi also was good

wifi is good if you are relatively close to where the wireless location must be, but the truth is,

the location of the hotel is the best the hotel parking has plenty of room

privacy, mexican style bathrooms and over all view of the city with a gym.

wifi sucked

the parking is free, although is valet parking

kitchen, laundry, dining table, silverware, dishes, sink

laundry in the room

also offers laundry facility

and location, all packed, comfortable asf, had a kitchen and laundry, smart tv and changed the sheets and towels

everything is immaculate great for a long stay with the kitchen and laundry facilities in the suite

they were helpful with laundry service and providing recommendations on outside dining

gym opened at 8am. if you are traveling for work 8am is too late to go to the gym.

even though it was a deluxe double, poor lighting in the room, minimal drinks in the mini bar, room service

they have an amazing nice sized gym for your use

room has very bad sound proof so you can hear everything from the laughing in the bar to the phone in the

the spa

hotel is barely a three star hotel

the location was great, the pool excellent, nice size room with enough space to unpack.

incredibly helpful, i was not informed of a private event that closed the pool and the rooftop bar during my

gym doesn t function properly

the breakfast was frankly disappointing

would be nice to have a little more extensive breakfast and coffee

also not even coffee is free for breakfast

moreover, the gym advertised by the hotel simply did not exist

breakfast was absolutely delicious fresh, well prepared, and a perfect start to the day

breakfast and friendly staff!

out as it doesn't include breakfast and you'll have to take it elsewhere since the restaurant is not good

the food on the room service menu was horrible

no gym, no spa, no pool, not great for the price compared with others.

in our case, we were active all day after breakfast, had our dinner at various locations around town, and took

wifi mostly didn t work or was extremely slow

the bed was too firm, poor wifi connection

weak wifi connection

the wifi is the only thing i will comment. it always breakdown. :(

wifi can be a bit of a challenge

access to kitchen and laundry machines free

although they allowed us to use the laundry facilities after hours, my girlfriend s computer and passport

stuff is nice and work hard properly the management do not give them enough hours and the use the laundry room

the shared kitchen is very useful

property itself is nice, with a well-equipped kitchen and a very convenient location