the pool was amazing and the hotel is absolutely beautiful. would definitely stay here again!

the food and spa prices were really high.

did not like paying almost $20 for wifi service

indoor pool for the kids and restaurants on site

the pool area is fabulous for the kids

old needs update, not the cleanest, sketchy guests and loiterers in the parking lot

staff and the added security of the county police in the parking lot

the hotel parking lot is barely lighted and in a remote area, i was afraid to walk to my car at night

cars in and out of the parking lot all night

laundry room was all tore up for renovation

refrigerator, no microwave, no breakfast they advertised that they had breakfast and a swimming pool, the first

to be non-smoking but there were cigarette burns on the bedspread

parking could have been better, but it was well lit outside, that made it feel pretty safe

parking. it was well lit, but kinda cramped

comfortable bed. guest laundry available.

there was not a breakfast. but i am going to say that may be because of covid-19

it's a large room with kitchenette

exceptionally clean, nice and well appointed room with a wonderful breakfast.

were told breakfast started at 6 am

breakfast was very good, biscuits, sausage and eggs

the beds were very comfortable and breakfast was good

staff was very pleasant,good breakfast and location wasn't far from restaurants or mall

waffle could be added to the breakfast menu

my husband likes the cinnamon rolls at breakfast

not only did i have to request trash to be emptied in room, noticed overflowing trash in laundry room and other

checking in the front desk gave away our reserved room, the wifi wasn t the best, not many places to choose

everything my kids enjoy the pool

everything my kids enjoy the pool

we could here it from the parking lot

house keepers where not friendly and told me i had to take my own towels to laundry to get some more also they

however, we were told that the laundry was not done and all they had was bath mats

room wasn't cleaned any while we were here i had to take my own towels t down stairs to the laundry get my own

cleanliness, comfort, safety, great breakfast, ease of check in/out always meet my expectations

gym was efficient

laundry room on site and very clean

every area was clean including the laundry area.

parking

mini kitchen.

the tiny kitchen

staff was a little rude when i called from my phone cause the room phone didn t work for the wifi password,

felt very safe leaving our loaded uhaul truck in the parking lot overnight

ok breakfast

great staff, super clean! secure parking!

parking, free breakfast, very clean and quiet, friendly staff

there were piles of dirty baseball uniforms (laundry stacked in the hallway right outside our door

change machine in laundry room and no change available at front desk

room service seemed anxious for us to check out

pet friendly

need more parking

we were unable to use the pool or the laundry, both features that we sought when selecting a hotel and expected

kids running around in halls all time of night 2 in morning being loud screaming

the pool and spa were not open so very disappointed for my husband who has a bad back

the hotel's fault, but i really wish the hot tub and/or pool had been open

clean, up to date, good location, swimming pool, had breakfast and church.

easy parking, clean property, and lightning was great

easy to find. allowed early check in

we couldn t find anyone at the front desk or in the kitchen area and they were out of syrup and milk

parking was always available

i had a place to park my semi truck. i love that it had dove product.

i had to use shampoo in the washing machine as the laundry dispenser was out of order

didn t tell us we had to get up to go to laundry to get fresh towels for the next day

easy access, accommodating staff, nice property and pet friendly.

stayed here for 7 days and was informed by the front desk that no one knew about my pets even though they had

clean, great breakfast, and amazing front desk staff!

they should make sure they use a better lint and hair catcher with the laundry to catch up the guests hair

the guest laundry needs to be fixed dryer does not dry took 3 runs to dry my clothes

was good breakfast provided, weight room,swimming pool and i was able to do my laundry else well

big trucks that took up all the parking spots when we were there

a lot of parking space and very clean

no laundry

was still there and we figured out it was coming from the housekeepers room where they do the laundry

we also read they had laundry room for guest but never found it nor could we find someone to ask when we needed

location and plenty of parking areas.

t enjoy pool being cleaned didn t have a sign saying it was cleaned had a very strong bleach smell

breakfast both days was missing a lot of things

the hot breakfast was not what we expected

price was good, room was clean and comfortable and breakfast was good

breakfast

fitness room had broken equipment

breakfast was great and i loved the location

children were looking forward to swimming at the pool but we were not informed that the pool was not opened and

pool was a little small and the water was cold

gated parking, breakfast included in the morning

breakfast had several items to choose from

on-site parking. laundry facilities. food in the morning and evening.

for a laundry room and fitness room

convenient laundry room

a dollar bill changer would have been helpful in the laundry room.

pool looks dated. poor gym.

the gym and laundry room were really nice and clean

room was very clean and the pool was really nice

the pool, and the second room we were placed in

everything was available to make my stay a pleasantly one.... adequate parking included

small pool area

only one laundry room with one washer and one dryer at $2 per run per machine, so at times long wait to get

the location, the size of the room, the laundry room and the pool!

liked use of laundry on property

staff was great. i like that it has laundry room and pool.

the coin laundry was very accommodating

a few more parking spaces would be nice.

breakfast was one of the things that it's not

most places i stay have a full breakfast, i

the wifi worked better than some

wifi isn t working

i didn't like that the laundry room on my floor was down.

really the only inconvenience it that our building s guest laundry room was out of service, but it seemed to

i wasn t sure if laundry or a pool was near

we rented a suite w/full kitchen, but there was only one pot to cook with

i loved the separate sitting area from the bedroom and i loved the stove in the kitchen

downstairs with my laundry to get switch out sheets and towel that wasn't enough for the room stay

spacious room with good amenities. good laundry facilities

laundry room facilities took only quarters-- $3 per wash load (that's 12 quarters

i also liked that they had laundry facilities

he stated that he didn't know because there were no one on the property until the next day to do laundry

bed wasn't made and had dirty laundry when we came in.

luggage carts available, was given a laundry cart to bring our stuff in

shabby hallways loud and littered with used laundry and trash long term stay tenants very

the air conditioning barely blew cool air and the only washer and dryer in the laundry room were out of

don't have coins available for people to use the laundry services

in the bathroom, tall toilet bowl, soap/shampoo dispensers instead of little plastic tubes, guest laundry, fresh

pool was too small.

pool closed really early so the kids were little bummed

with this being a trip without kids, we were both looking forward to some sleeping in and a good nap which was

pool closed really early so the kids were little bummed

location off the highway laundry facilities and large room with everything you need

kitchen, laundry room.

breakfast was very good

kitchen, laundry room.

beyond expectations. great hotel. very good breakfast and well-appointed rooms.

housekeeping didn t have towels we had to go to laundry on the second floor for our own towels

doors to laundry rooms were always open and loud

as i entered the room i could not believe it was a cleaned room because the carpet was dirty and the bed sheets

location and price for having pets. the beds were great!!

room service was very hospitable

laundry room is a washer dryer

was closed, outside laundry only 1 set, small weight room inside an hotel room to scares to go in, the garbage

we tried to use the laundry facilities which

not enough guest laundry and room didnt have a fridge.

glad my kids are grown and don't travel with me

tammy and quan who work in the kitchen are both phenomenal

i really appreciate the older lady that did breakfast

short on parking space

nice little gym with free weights and cardio equipment; everything you need

gym was also under construction

laundry room is too small only have one washer and one dryer

clean, free wifi, parking, and room has fridge and microwave and the breakfast is wonderful!!!

excellent location, sparkling rooms, bar area and breakfast area. super friendly staff.

room service and restaurant food were

staff was awesome, the rooms were great, excellent full breakfast, kids loved the indoor pool and the hot

the elevator and guest laundry were both broken.

no laundry facilities on site

very clean and spacious rooms. great for a overnight stay with kids.

just had trouble connecting to wifi.

july 4th celebration was a blast!!! great food choices swimming pool and drinks were great!!

laundry room for hotel guests

laundry facilities

parking situation, no wine opener, no laundry room.

great breakfast. paid extra for that. liked being connected to the mall

only thing was it was our anniversary and room service didn t have our flowers and food in our room for our

like the cleanliness of the hotel and l like the breakfast

we loved our stay! parking was a challenge as there didnt seem to be enough spaces.

great location with plenty of parking spaces

liked the pool area and spa area

breakfast was good and the location was perfect

i only have a problem with the diry laundry on the bed

but the beds were clean and comfortable , they have guests laundry , a pool , breakfast, all the guest facilities

unclean. outdated old dirty furniture. dirty laundry.

there was a guest laundry which was a great

they had big parking space and it looked clean and well maintained

laundry amenities were not working and apparently have not been working for weeks

the procedure for receiving towels and no laundry.

my kids enjoyed the pool and courtyard.

its a great location just parking is sometimes unattainable.

parking area a little out of reach.

wifi is very patchy, constantly cutting in and out

drug deals in the parking lot roaches homeless people everywhere and would not refund my money when i told them

the water pressure in the shower was good, parking was great.

weekend i didn't have to pay for parking, i could jus walk across the street to see the parade

music in parking lot

glad there was a gym, but not my favorite equipment

location, spacious room, pet friendly,

the bar was not open.

the pool table and bar area gave it a nice addition

the common areas as there were several large corrugated pipes in various areas of the lobby and bar

air conditioning that made it impossible to sleep, view of trash, the shower knob was rickety, no laundry bags

he even brought fresh bedding for the pullout couch for our kids to our room

this hotel it is exactly where the team needs to stay but this experience absolutely not my kids and mom and

this hotel it is exactly where the team needs to stay but this experience absolutely not my kids and mom and

the grill and bar wasn't open to get food or drinks.

i also love the fact that they had a laundry room and a indoor gym

was next door to an all-girls kids' sleepover; they were super loud all night and early that morning

the rooms were really nice as well, i didn't realize that the room had a mini kitchen which was awesome

the kitchen facilities in the room were excellent. the bed was comfortable.

gym was good

parking limited with no provisions for handicap parking.

the bathroom was very clean as well and there is a laundry room on the 2nd floor next to the gym

the towel bar in the bathroom fell off the wall and was barely hanging

room itself smelled like a gym locker room

wifi was difficult too connect. bed sheets and pillows smelled old and not clean.

a shelf area between the sink and toilet grab bar would be a great help

keycards didn t work for the pool or the laundry, so we spent about an hour of walking in circles up and down

great gym and laundry

this trip we really needed the laundry room. super asset during a long trip.

no bacon on the breakfast menu

rooms were spacious and comfortable with a working kitchen and near the hospital for my son

laundry

laundry good and easily accessible and not expensive

i never looked in the gym for water fountain and the pool was closed which was also disappointing

pool was freezing

we also was very impressed with the room service

there was no room service as advertised

close to the airport, complementary airport shuttle, comfy beds

not being able to reach anyone for room service the entire stay.

the room service phone line for breakfast wasn t reliable.

i also really appreciated the airport shuttle

was not told gym was closed and our toilet being clogged when we got into our room.

the staff was amazing. the bar was wonderful and the breakfast was delicious

the restaurant/ bar wasn't open but only because of the covid-19 virus.

they advertise room service but have no menus in the room and claimed people were stealing them

the bar was adorable in design

even the young man bringing up the laundry from the basement wished my husband, who d just had surgery, a

pool was closed in late may. door stuck in my room had to force to open or close.

pool closed

will say the bathroom was not clean and there were several items in the kitchen broken

clean room breakfast was amazing excellent customer service

really good breakfast options. loved all the fruit choices!

breakfast - but i like that there were fruits available

furniture, breakfast, and how quiet it was

good position and good gym. good confort

best breakfast ever!

oh and let's not forget the laundry attendant that brought items to my room with a big beautiful smile on her

the breakfast bar had options for everyone, and the room was very comfortable and

breakfast was decent. bed was comfy. tv had netflix sign in option. wifi was good speed.

the kids running around all night

there was constantly water on the floor from the kids that were in the pool

staff accommodated special requests. laundry facility on-site. comfortable bed.

we had easy access to the pool, which was nice

we loved the pool location with older kids who we could watch from our hotel room patio

no free breakfast like many competitors.

early check in easy

rooftop bar only open later

purport to be pet friendly but the $150 non refundable pet fee makes them anything but

hot last guest s food in refrigerator no response from calling front desk no response in chat gym well equipped

night time manager went over and above to help me with my wifi issues

no room service

no laundry

the gentleman at the desk, the facilities were nice but no laundry.

the wifi was not secure

great breakfast

lots of channels on the tv and good wifi

a boutique feel,rooftop bar was fun and an excellent burger at the restaurant bar.

gym flooded

also, the rooftop bar was exceptional

the employees were great and the roof top bar was very nice

the roof top bar was very nice

breakfast was good

breakfast confort location security

clean functional bedroom and kitchen

was some construction going on in the lobby and out back around the pool

lack of parking

the only thing i wasn't crazy about was the wifi. it was kind of slow. that's all.

while but nearly an entire day with no cable/tv which made it really difficult to entertain small kids

there was a free laundry

i m fine with walking but if you have a lot of stuff to bring to your room, kids

not hot tub, staff wasn't overly friendly and room service was way over priced.

it happens but we were disappointed as we were passing though with kids

bar & grill restaurant was severely overwhelmed by the amount of people wanting to have dinner

no guest laundry available to wash sweaty clothes from the fitness center

couldn t work while traveling using wifi

grab and go breakfast in the morning was nice for the road trip, too

hated pool did not open until may

hooking up to free wifi was challenging. i had to try about 7 times before

+ 25 minute drive to oak mountain state park+ laundry and ice machines on each floor

shampoo, info re breakfast, local attractions, no bag for laundry, nothing about

they only had snack in there little shop no personal products unless you want to get over priced laundry soap

wifi did not work the entire weekend

nice clean hotel. breakfast is good. rooms and bathrooms in the rooms are spacious and clean.

there was a laundry cart with dirty linens and it remained outside our room the whole time we were there

staff member was working hard to clean the filthy pool area but not enough staff to guests ratio

the pool and hot tube

nice location, restaurant and bar was great

restaurants and bar closed to early

the restaurant and bar were very nice.

bar was excellent but the dinner was not as advertised

artwork, spa and restaurant and it s staff, the hotel itself was very beautiful

the bar and outside terrace are nice. people at desk and valet were friendly.

everything, except the cold swimming pool

i asked the front desk and the lady told me to put my clothes on a bag and take them to the laundry mat

laundry service could not get app to work.

kids couldn t swim the pool was in bad shape and dark water,afraid to let anyone swim

i was converted that quick because of the staff, the room and the breakfast

parking was difficult and too expensive

his doctor said that it was contact dermatitus caused by the laundry detergent at the hotel

which ate up parking, then trying to find staff at the desk to get change for laundry

room service did not come around with puppies or me to pet.

was comfortable, great complimentary breakfast (good coffee too

stayed numerous times at hampton inn & suites birmingham-pelham - i-65 and always enjoyed the breakfast

no laundry room on property.

quality breakfast and swimming pool open and clean. close to restaurants.

me, i had high hopes for the pool, haven't been in one in over a year

is not fair, but the breakfast wasn't great, but i know covid might have had something to do with that

the breakfast was delicious

laundry room was dirty and there was sand in the machines.

the dining area was crowded during breakfast, but there didn't appear to be anywhere to expand.

great rooms & nice free breakfast.

exceptionally clean. well-lit parking lot. very nice breakfast. extremely comfortable beds.

pool

room was next to the hotel laundry

good parking lot, they have a guest laundry. the breakfast is normal.

laundry has been broken for almost a week

easy parking, clean interior, free and delicious breakfast

the breakfast was great

easy parking. my sink was clogged and they had it fixed after i reported it.

breakfast and pool

great location past traffic of birmingham great breakfast, easy and fast late check in.

parking was awful, some people took up three spaces and nothing was done for the ones who had a

hot breakfast was fantastic and the attendant was great keeping everything filled and tables cleaned

parking , customer friendly , laundry mate..

*) they offer use of multiple washer/dryers like a laundry mat

to wash laundry

was no lamp, no coffee, no towels, no pot for the kitchen

neglected appearance, needs a lot of renovations , especially bathrooms, smoking smell inside the

t have any detergent for laundry to purchase and only left decaf coffee in the room with no cups

no plastic laundry bag

staff were very helpful, supplying utensils for our room microwave, change for laundry

breakfast was wonderful

friendly staff and breakfast

they had almond milk option on the breakfast

breakfast was great, gym up to date, parking was phenomenal

it was clean and neat and the breakfast food was good.

breakfast would be my only complaint

pillows to soft noise from interstate would like a better breakfast option

no parking on the property, we had to park at the property next door

the pool smelled like a sewer

n/a. didn t take the to go breakfast

play offs had food courts around it did t have to travel far to eat after a long day nice clean pool and friendly

fridge,microwave,table couch ,tv etc free parking

found dirty laundry and garbage in the closet

no laundry bags

the laundry is coin laundry.

customer service beautiful view the pool and waterfall safe area bus transportation in front of the

breakfast was good. staff were nice & available to answer questions if needed.

it was items in the hallway the whole weekend, a clipboard, bag of trash, and a laundry bag

area, walking distance to a shopping center with a lot of restaurants and stores, next to a gym and easy freeway

the kids loved the pool and the bed was so comfortable, especially after a 10-hour road trip

there were kids running around the property & no one monitoring them {security or chaperones} there wasn t

food, had burgers in the bar and breakfast was very good

laundry lady, doesn't know how to speak to the front desk clerk

there is a laundry available

clean room, pet friendly, excellent breakfast choices as always

clean, great amenities, friendly staff, pet friendly.

pool fun for kids

only one washer and dryer did not provide change for the laundry services

we stayed in a room for three days with no room service

the gym was also too small

pool was closes due to covid 19..but it was still a great stay

bar prices were very high

as a 35+ yr marriott rewards member i go no internet a worse than lousy bed and kids next door sounding as if

as a 35+ yr marriott rewards member i go no internet a worse than lousy bed and kids next door sounding as if

no breakfast no anything but no more lousy bed and noise

no breakfast no anything but no more lousy bed and noise

the laundry facility is raggedy

laundry facility was small and only had 1 washer and 1 dryer

usable spa / pool in winter!!!!! yay! breakfast had cinnamon rolls delicious!

usable spa / pool in winter!!!!! yay! breakfast had cinnamon rolls delicious!

the parking lot was full of storage trailers