piles of dirty laundry waiting to go out on the ground floor

items laying in the hallway-sign on floor, broom and garbage bag in open, laundry bags in stairwell

pool area way too cold, shower off area water feel very cold, never did get warm

room service was so so

made my way home from work and kids and i slept till saturday morning

the staff are happy and always willing to go above and beyond to help, and there is a coin laundry facility

stayed for a night and did not have time to check out the pool and the gym which i would have liked to

the hotel features a fantastic pool, and the sixth-floor loft is a standout

the pool and fitness centre are great

i booked a suite with a full kitchen

on site breakfast was good. bed was comfy. everything was clean!

restaurants were good, breakfast ok

the outside bar is great!

the breakfast was good, but there were so many people that the buffet area felt very cramped

didn t like that we didn t know breakfast wasn t included, that wasn t made clear when booking.

comfy and pet friendly

location, staff, pool, breakfast, pet friendly

the noise level at night kids was running up and down the hallway

are well appointed, staff is great with plenty of free parking

kids running down the halls screaming

room was near the laundry room so it was noisy in the morning

a bit gloomy don t stay in room 136, it s next to the laundry room and the machines run at odd

were placed beside the laundry room

room was close to hotel laundry- so a bit noisy.

right from the front desk people to the people who did laundry and cleaned rooms

we booked this particular hotel as it had laundry facilities so were disappointed when the dryer broke down

was no elevator, no restaurant near by and the comfort inn charged $4 for one load of laundry and $4 for one

front desk staff went over and beyond, the laundry dryer was not working and eating moneu

snack room, laundry room, ice machine to the reception desk

clean room, friendly staff, laundry facility onsite, good location near highway

the breakfast was not free with no laundry and the toilet was no bidet

helpful staff , useful laundry facilities

room service was every other day which i appreciated

barely anywhere to set anything

the staff are most welcoming, helpful and knowledgeable and the room service food, excellent with big portions

room and mini kitchen were well appointed

wifi was slow

beautiful lounge/dining and bar areas. room was large with good bed and shower. excellent value.

unfortunately wifi was not working well in the room, but staff promised to work on it.

i really liked the fact that there was a mini kitchen (i made myself some scrambled eggs for breaky

with my sister, we enjoyed the pool ,hot tub, nice meals, very comfy beds, and shopping across the street

the fireplace in the room was a great touch as well

room was spacious and the bathroom was elegant; the food and service at play was fantastic, and our

food, pool

are excellent , the gym was first class

24 hour front desk, laundry facility and canteen were all good as well

large rooms good a/c, laundry in building, staff pleasant and helpful

fourth, the laundry room were completely inoperable even when one had deposited enough funds to run a load of

it was nice to have 2 separate bedrooms and there was a laundry facility available on site

i suggest adding signs directing visitors to parking lots due to the construction

staff was great other than the slow young man in the front who had difficulty getting us a laundry bag and

we weren't sure if it was people coming and going or the use of the laundry, ice machine room or the elevator

room was very good and the wifi connection was excellent

pool, and gym

location, pet friendly, restaurant on premises. clean, comfortable room.

there is also laundry - which my friends used - and a well-equipped gym and salt-water pool, which unfortunately

loved the lounger in the room, excellent black out blinds, quiet, breakfast was good, liked the laundry facilities

it had a place for laundry and a fitness center plus lots of amenities

the laundry, gym, and swimming pool were very clean and easy to use

the gym was awesome, the laundry room

laundry facilities are near the fitness center $2 for washer $1

full kitchen, buffet breakfast - cinnabon is a highlight, indoor pool, gym and laundry room

it was heaven having a guest laundry on site as well as a kettle in the room for making tea

close to highway, laundry, kitchen

i liked that they had laundry but i didn t like that we had to pay for it

very comfortable room. the laundry room.

learned when i checked in that there would be a pet surcharge and when i advised i wasn t told during booking

i like the service and cleanliness of the hotel. also the breakfast was great ud83dudc4d

the gym has some equipment out of service

m not sure why but never see anyone using the pool and it doesn t look like a lot of relaxing seating

the guest laundry was out of order

laundry service not available, ice machine not available.

breakfast

some sketchy people hanging around in the parking lot at night

friendly staff and delicious breakfast.

a bit, the tv they say they have is literally 3 channels, my phone wouldn't even let me on their wifi because

wifi is super slow and not worth while logging in onto it

wifi was too poor

towels, we couldn't have a shower because the shower head lever was broken off, tv doesn't work, wifi doesn't

wifi didnt work

breakfast no coffee rooms need a little tlc good cleaning bathtub dirty, beds were comfortable,,

the pool wasmt even swimable

i booked the hotel said pool and continental breakfast

sheets were stained , the pool was green, the bathroom had no hand soap and the a/c didn't work in our room so

it sayd breakfast was included but they

room location was right beside laundry and at hotwl entrance

the indoor water park is gorgeous for kids .

the indoor water park is gorgeous for kids .

was fun for the kids the staff in the water area were excellent, my daughter was scared of heights and the water

the bar was closed early on a saturday night.

) i used the laundry room (washer and dryer) which was very handy

resteraunts, boston pizza is literally right across the street and this motel also has access to laundry facilities

we didn't use, but the guest laundry facility is nice

dryer in the laundry wasn't working so we had to go to an expensive local laundrymat

wish there was a laundry facility on site.

no fridge in room and advertised as having a laundry but it wasn t in use. place looked tired.

price ice machine laundry not working

looks like i did the laundry and replaced the towels

laundry on site

cleaning ladies dragging plastic container on wheels up and down stairs full of laundry, very loud and disturbing

think keeping a stock of coins or a way to pay for laundry by card (especially for travelers from the us) is

i asked hotel staff if they had laundry facilities and pleasantly learned that they did they are coin operated

beautiful decor, pool, patio with grill, kids play area, laundry area,the owners were kind and accommodating

oh and the garbage inside the kitchen was full to the brim with garbage and meat from previous customerud83eudd

plenty of parking, room bed was comfortable

they also have a laundry room available for a very reasonable fee $1

convenient laundry room available for guests

coin laundry on site

cheap price for people on a budget and good that it has laundry facilities

laundry on site was definite plus

there's no guest laundry, which feels a little unusual for a suites type hotel

you have lots of room and your kitchen and living room and your bedroom is all separate love it

comfortable room with bedroom attached, and kitchen area, everything you need

breakfast was very good and the commendations was very comfortable and clean

loved the breakfast, hot and cold and we were able to make our own waffles

free parking and great wifi

staff and all basic stuff was available in a clean room and the parking spot just in front of our room, can't

the wifi was a little iffy

wifi poor, need more options for breakfast

the pool was out of use

having to pay for the laundry was awful it really was a bad hotel to stay in

i didn't like that they had a laundry room but you have to put coins in it in order to use it

pool, laundry, game room

was nothing that i really liked, but the fact that it had a laundry room was good, so we could wash our clothes

beds were really comfortable, shower had good water pressure plus the indoor pool area was extremely cool with

there is free parking and wifi (a bit spotty)

it was clean huge with free parking lot and nice staff

wifi some times were not available and price on line was too much that it was kind of scam

free parking

we also had free wifi and

the room was big enough for us (family with 2 small kids)

but they should know in advance that if we are 2 adults and 2 kids, we must need more towels, soap, shampoo,

wifi did not work (could never establish a connection).

gym, pool etc

except for one night when it was slow, the wifi was perfect

we were awoken at 2:30 by the laundry truck entering the door, loudly, and wheeling down the hall, and back

no laundry

was up to date and had great facilities on site like swimming pool , gym and even laundry room

laundry available for guests

we were allowed early check in and parked in their secure lot (for which there is a nightly charge)

parking was great

owner told us where the cheapest parking was located and provided us with a map

free parking right outside of the room

wifi is weak inside the room sometimes

clean, great wifi and a comfortable king sized bed

i didn't like how the parking was for our room.

going to cost a lot more, or that customer service was an issue and also,,, having to pay extra parking

no elevator and family suites on second floor. pool would have been nice, but not a dealbreaker.

the pool looks like it needs to be renovated.

wifi connection isn t secure and hard to get

how close it was to all the attractions, king size bed, and free wifi.

room is dark and ugly doesn't have enough space, all the utensils are plastic and you can see the laundry

that there was onsite laundry

clean with a good location. laundry onsite to be able to wash clothes.

staff great laundry faciltys great

clean, friendly with great amenities eg access to laundry and water, ice etc

another lady, i have no idea who she was, explained that things were mega busy, especially with laundry and

we entered the lobby to the clean smell of freshly washed laundry, the place was spotlessly clean and you could

am only disappointed because the pool is not available during our visit

the room was very clean and wifi was good as well

wifi was a bit slow

no laundry facility on site or close by

room service was so good

free wifi

only the wifi was a bit slow

location was great the rooms were very clean wifi was not good but if you sat outside on deck it was very good

soon as we walked into the hotel it smelled like dirty laundry

for a towel for the pool and were told we couldn't have a towel because they were waiting for a laundry truck

the spa bath was so relaxing

pool is not available due to renovation it's a good thing we got the room with jetted tub, kids

the kids in the hallways at night when your trying to sleep but other then that was a good stay

great for family with young kids

breakfast could be a little bit more but other than that everything else was great

excellent location-walking to falls and casino

breakfast maybe can add a little bit vegetable.

not much walkable for family with kids as you have to go down a hill, which is easy, but have to go up all the

bed, pillow, tv, swimming pool, sauna room, laundry room, ice vending machine.

we’d always get the kids souvenirs from there

lack of daily room service.

a lovely hotel with great spa and pool

salt water pool was great, kids had a blast

dated property, pool being filled in, very bumpy parking lot, bathroom extremely dated, limited or no

good place to stay for cheap at the falls. the free wifi was great!

wifi didnt work in the room & also really small tv screen

a pool would have been. nice. no outlet in bathroom for hair dryer

no wifi

would have been nice to know that the laundry wasn't available during our stay.

location good value just no laundry facilities

not fault of the hotel because they send there laundry out to be

parking not included. extra charges no laundry room

i have an allergy to coconut and no one knows if the laundry detergent used has coconut

no iron to iron clothes or laundry bag

was mixed up about laundry service time frames and caused us a delay of more than 2 hours waiting for our laundry

the laundry room was challenging

the kitchenette was incredible with a mini sink and roomy mini fridge

the kids loved the water park, the rk the shop

i would say anybody who does laundry would agree a drip of juice doesn't ruin an entire sheet but then i thought

bedsheet and comforter smells like it wasnt wash from the laundry

i asked about laundry facilities and was told i they opened at 8am

until they knocked on our door in the middle of using it and told us the tub was leaking into tha laundry room

the kids missed not having a pool but we were so busy that i don't even think we would have had time to

laundry in basement was useful and cheap.

we had asked for an early check in at 1pm and the lady just said a simple no, very rude, come back at 3pm

the bed was comfy. food nice and clean. the hotel was quiet with a lovely indoor pool.

loved the complimentary breakfast

breakfast was great my kids loved it

no laundry room on site, but there is a

location was great . i do wish breakfast was until 11am when checking out.

then denied us saying it would slow down the wifi for everyone else

:( filthy, smelly public washrooms, outdated equipment in the supposedly gym room

the wifi was great & netflix on the tv

the laundry service does not exist

of room, also experienced some mechanical difficult is at facility, one day no towels, issue with laundry,one

the laundry service

wifi didn't work

breakfast was really disappointing

no laundry facilities

having a good laundry was great, as we had been travelling

t the fault of this hotel, but something which would affect all the hotels there) the swimming pool was not

with teenagers the free wifi was a must

no pool

to get ice you had to go upstairs to laundry room

and fridge and coffee marker in the rooms, outdoor pool great for the kids, ice machine and laundry room

was put in the room by the laundry room. noise started at 7am, flies and insects

the pool is well taken care of, clean

with your stay, microwave and fridge and coffee marker in the rooms, outdoor pool great for the kids, ice machine

no on-site laundry for guests to use. long line to get to breakfast and not a lot of variety.

they practically don't have nothing they need more items in their breakfast, they don't have a laundry so i had

the only downside is there is no laundry facilities

laundry facilities would be great as clothes come back wet and repacked

suggest that they provide the customer with small fridges in the rooms and laundry machines

bags of dirty laundry and garbage was in the middle of hallway for more than 3 hrs

and the pool was not available, the only down fall was our room was right above their laundry facility and was

of the infestation, i had to leave all my clothes in the garage for several days before doing laundry to avoid

the tv needs to be upgraded. the wifi was not great

also my kids finished swimming then we had to wait for the staff to come open the door due to the card not

there's no laundry inside the unit but there's a laundry room in a common area steps from the property

we hardly had to leave the resort because there is alot for the kids to do

we rented three trailers. not always enough utensils and kitchen equipment for meal preo

cottage was amazing and so were the pools and play structures for the kids

nice helpful staff great location cute houses strong wifi

guest laundry and fitness center

is excellent except the room assigned to us is right cross the elevator and beside the laundry room

laundry

i also like facilities that have onsite laundry, which this one did have and the pools and workout areas were

would have been nice to know in advanced that there is a guest laundry;

are changed every 3 days, which i understand re: laundry restrictions

#3 hallway was smelling like dirty laundry

like that i had to pay per clothing for laundry

we had to pass through all the storage, laundry and cleaning rooms (didn't mind)

on the first floor plants you beside the hotels laundry facilities etc which results in a lot of background

needed to do laundry and there were no washers/dryers on site so therefore i had to find a place a few blocks

housekeeping, concierge said they were all in use, laundry didn't get done over night

there was no laundry service

ordered room service every night and did not have a table to eat, and had to make one out of the laundry rack

it's essentially an apartment with no laundry services

laundry room to small only 1 washer and dryer for the whole hotel.

we didn't have a laundry bag in our room, so that would've been a nice add

there were laundry bags left in the hallway all day on saturday.

children everywhere) the small 'convenience store' downstairs for saved us time when we forgot laundry

50 each (laundry detergent is not included)

maybe a policy around the laundry as i got abused by another guest.

i understand hotels have a hard making laundry feel like yours at home, but these could've been a little softer

we spent our only full day in the falls doing laundry due to the bugs

laundry didn't take quarters as marked, had to purchase loonies.

there are laundry facilities and vending machines on site plus restaurants for

it would have been nice to have a laundry bag in the room

gave plenty of towels when needed was a plus having a fallsview window in suite was wonderful pool area was

i loved the aroma in the facility i enjoyed the clean gym while i stayed my grandkids enjoyed the pool nice

to the casino and lots of dining

so nice and clean. friendly employees and pool was great.

hours could of been earlier instead of 10:30a to 10:30p, only 1 microwave located on 2nd floor in laundry area

guest laundry and microwave on 2nd floor

on site laundry facilities

you have to pay alot to do laundry

no microwave in the room but found one in the laundry room for our use

only complaint is there were no dirty laundry bags or microwave.

there were more laundry facilities, so more than 1 person could wash n dry their clothes simultaneously

great location! clean room. great service. there is a laundry room!!!

location and laundry access

it also had a guest laundry wahser and dryer for $3

the pool area was used as a service corridor, where the staff walked through every minute with a laundry cart

they don t have laundry carts

i feel bad for the workers, they are forced to carry the laundry up and down stairs to their carts

disnt have a a laundry

elevator too slow, old and small no microwave no laundry room

the location and laundry facilities

clean rooms and good choices for guests were to eat excellent pool area guest laundry was

was a family with young children doing laundry in the gym area

laundry was available

the time we arrived to our room( approx 3:30 pm) there were large bins of laundry and bags of garbage through

no microwave in the room and no laundry facilities available for public use

didn't had microwave no laundry room phone was very old and wasn't working they need upgrade with charger outlets

a staff member used the regular elevators for laundry because the service elevators were broken, and when some

no laundry

trash and dirty laundry left in bags in the hall day

no safe and no tea or coffee making in room or guest laundry

no on-site user pays laundry facilities

the price i paid i would've expected there to at least be a laundry facility to be able to wash my clothes, but

no guest laundry

the gym was clean

no on-site laundry

hotel was dated and had no laundry facility

no laundry facility and curtain backside was very dusty, needs proper cleaning

the pool was not ideal. looked older.

location able to have early check in when not expected lovely pool for kids