it was very good, nice breakfast, greetings very good! free laundry! no noice very good!

the room was clean and comfortable and they have free laundry facilities, you just have to ask for detergent

and confortable bed was very confi, the hotel has a restaurant which is perfect to eat or drink, laundry room

upon arrival we found out that laundry machines were complementary and there was a hot tub we could use, which

free breakfast buffet included omelet made to order. free laundry

to do laundry you have to get lots of quarters from desk or casino

the wifi wasn t great

breakfast great ud83dude03 pool, casino,beach excellent

the pools. they were a bit dirty. not for kids.

free drink coupon upon check in. 24hr pool with large hot tubs. amazing views. great gym.

the laundry service only one dryer working and not enought for so many guest

laundry room was very convenient as well

the hotel very nice and clean, lovely suite and laundry room a plus

laundry room seems endless to actually use the washer & dryer we end up not washing the clothes.

24 hr laundry

there was laundry and the pools were open late.

laundry room is free but does not wash clothes at all and the drier takes forever to dry clothes as

there are only a couple of laundry machines so there was always a wait to do laundry

kept in contact with me but only asked if they could do anything for me but when i mentioned my laundry needed

basically free laundry access to clean clothes at the end of the trip, daily credits for restaurant and convenient

pool bar and food closed at 6pm, which seemed a bit early

kids tv channel

the pool close so early i wish it open longer

room service presentation.

family and kids friendly. excellent location. great facilities.

didnt provide a laundry room

they offer laundry but it takes 24 hours & doesn't make any sense to use dry swimwear

for the money you charge i would have expected at the very minimum laundry bag and shower cap

i love the beach access from the resort along with the 24/7 gym

the hotel now allows pets. i did see someone put their dog in the pool which isn't allowed.

laundry room on the premises

room cleaning and laundry

i was happy to be able to do my laundry at their 24 hr laundry room

i love the 24 hour laundry room

the laundry room...machines were not working. ..

terrible food, no room service . please dont call that fitness room a gym.

front part under construction. the pool has no tile.

i don't see any room service in 3 days . they don't have either a refrige or microwave .

beachfront location and breakfast

rooms are set up with an unusual bed location and gym is too small

free soap for laundry was nice

the laundry facility was dirty

the hotel appears to have been recently updated with a lot of modern touches, a workout room, laundry, a nice

there's a laundry facility and restaurant inside the hotel, which was very convenient

they gave me discounts to restaurants in their facility and that i was given free detergent for laundry; staff

didn t like the room location , it was next to the laundry room, in the back corridor pointing to the street

we didn t use wifi in our room, it works just within lobby. no body soap was there

pool was a nice size, i liked the breakfast provided daily, and all the staff were all very friendly and

wifi was good

the parking area should lower it just for lower cars

breakfast was good although to choose from, everyone was friendly and very helpful my husband and i

staff and great options for breakfast

decent breakfast with a reasonable choice of food

breakfast ok for me, clean, small room but ok with fridge and microwave, good ac and mosquito net

the breakfast buffet was awesome

kitchenette very useful

loved the restaurant and bar directly on the ocean

bar in this hotel is great and view was amazing . and bar stuff was really nice both 2nights

right on the beach great beach bar nothing fancy, if you don t like hearing the ocean this place is not for

no wifi in the rooms.

we loved the private pool setting (because of covid you signed up for private pool hours)

the cleanliness of the rooms and accessible features like the pool and coffee.

we lucked out on parking

the parking lot, don t have enough space for all the visitors

the pool was a nice bonus - it was very cool and refreshing

great wifi

are lots of thoughtful touches in the common areas coffee, tea, and water stations, a communal kitchen, board

the decor of the entire property and the sanctuary room and the fact that the kitchen is vegetarian & vegan,

pool could be nicer, also while the bathroom in my room was beautiful the shower in room 8 wasn't

i would have loved a heated pool. the pool being cold wasn t a selling point for me.

not bad price not bad great, helpful staff convenient parking space laundry machines

not a bad terrace laundry machine available for a small fee, on premises parking space

smoking, and allowed personal activities can be performed, as well as a coin(quarter-only) laundry with a single

the staff is very helpful and the hotel has its own little kitchen and laundry room

sign for laundry said $3

then says oh i thought you needed laundry service when the card clearly says do not disturb hanging on the door

brighter laundry.

103 and loved it, you will hear people and staff all day and nite because you are between the laundry room and

wifi isn t great so the tv doesn t work often and the water pressure is weak and doesn t get

loved the pool although we didn t use it much due to how close we were to the beach

imagine being on vacation and having to find a laundry mat because the property you paid 1400 dollars to sttay

day, they were out of beach towels because the hotel had put all of the beach towels into the laundry at once

the food was good but pricey. no dryer in the room. cost of $10 per bag for laundry was good.

they didn't like there's no parking , when it says a laundry facility it means that housekeeping would do your

the restaurant, and how close it was to the beach & other amenities & they did laundry.

good location, friendly staff and nice property. late check out was amazing to have!

gym upstairs and spaced to lounge

stay, short uber to all the spots in condado, very comfortable bed, good shower, ac worked well, wifi worked

no good access support to the hotel no desk no wifi free

it doesn t have an elevator to get to the rooftop deck and gym. it s a 5 story building.

laundry facilities were difficult to find and the dryer didn t dry the clothes all the way unless

liked everything, the delicious cookies upon arrival ,the hot whirlpool ,huge pool, laundry room for guests

friends used the laundry room and the dryer took a long time to dry, had to run them twice

pool and laundry open 24 hours

pool area was clean and well maintained, laundry onsite is useful

good breakfast clean rooms nice staff

hot breakfast

no breakfast

the lobby is beautiful and a hot breakfast was included

breakfast included

great location in condado laundry area and rooftop pool

room is spacious, bed is so comfy, yum free coffee and tea everyday, self service laundry which is easy to

at its highest volume and there is no way to change the settings the microwave is located in the laundry

the laundry room was so convenient

pool, location, ac powerful, breakfast, free laundry for guests was huge bonus!

canario also offered to help with laundry

of clean towels and another time i couldn't find anyone in the lobby so i just had to find the laundry room and

the boutique did not offer any facilities, such as a parking voucher, coffee or laundry

housekeeping even did my laundry for 10 dollars

also the wifi was terrible

one dark skinned gentlemen was super helpful with locating a laundry facility for me

no kitchen

location and wifi

electricity & wifi were very functional

common areas and the best they are pet friendly

laundry facilities had 3 washing machines 1 was broken and 2 dryers were broken

the food was good, access to beach, breakfast and parking garage access. laundry

we had to pay for parking even the laundry you paid for

laundry room was unkept

there were no spa appointments available

she gave me a dirty towel and said that s all we have until they finish the laundry

staff was very courteous and helpful loved having laundry facilities

they have lactose free and gluten free options and a coffee bar that was actually nice

pool and hot tub were awesome

be cleaned on wednesday the day before check out, there was no toilet paper, no extra towels, no bar soap, no

he booked us in early and gave us information regarding a laundry

were some facilities that were not working - like the come restroom and the laundry facilities

very old & scary elevator storage area for belongings in laundry room not locked

coin laundry

also, since the coin laundry wasn t open i asked cleaning lady and for $40 she washed our laundry

wifi works sometimes. location is subject to traffic

enjoyed the expanded continential breakfast

location of hot spots, restaurants and casinos. walking distance to all stores..

it also has a pool for it you wanna use it and a lot of spaces just to sit and chill

also, a pool and nice outdoor spaces and a perfectly adequate breakfast is included which we really

details trouble with one tv / didn t have laundry service as advertised

also free wifi was fast and even worked on some areas of the hotel's beach

they got us a late check out for free and it was so upscale and clean

clean looking good hotel nice casino a lot of people wine money i like it thank you for all

year s eve party for guests and locals, and people bring their entire families (including young kids)

the pool access was at the sister hotel next door and laundry access was across the street at the holiday inn

laundry on site

was able to get just enough quarters from the front desk for laundry

from a cruise laundry facility was most helpful

the laundry facilities came in very handy after 4 days, a total of 3 for a wash load

their laundry machines were broken and they didn t allow anyone into their game room or gym

their laundry machines were broken and they didn t allow anyone into their game room or gym

it smelled like wet laundry

also, the laundry machine was extremely overpriced and took forever

the hotel didn t have a laundry facility. parking on the street was impossible.

pool was too green. laundry room was too tight and more expensive than the hilton.

musty room, small king room, nasty breakfast l, no laundry onsite

the laundry facilities i felt were over priced, and the elevator was a little sketchy

facilities for such a reasonably priced hotel, good breakfast incl, pool, shop laundry (although they had no

that the laundry dryer cost was high

is centrally located with some parking spaces

the parking is not free as advertised and i was woken up by a guest yelling in the parking lot because

free parking on site is a huge plus

the kitchen is equipped with basic essentials

outside and another day was told to move my car when i was parked in the correct casa ciana parking

location and parking

having parking available made it very convenient

like the location, close to the airport also the beach and shopping centers, they also have parking which is a

told us they were taking longer than expected since they didnt have any towels left and the laundry service was

the drinks at the bar were fair and a bit expensive

+ water/french macarons + style + sister property + location (no beach view but close enough) + early check

the rooftop bar with its small saltwater pool was lovely

breakfast in the morning was very good and we then relaxed on the roof terrace

never got it to work effectively) and little amenities one would expect (for example, plastic laundry bags) were

great room service/house keeping too

the location is perfect, they have a swimable beach that has some protection from the waves, the gym is great

pool overlooking the ocean; great fitness facility; loved 1919 and stk

tequilas, front desk, hotel entrance, and with butler and concierge), and excellent housekeeping, kids and adults

rooftop pool and hot tub

paying over $1000 each time, i just wish the pool bar was open

the design the pool the whole entire set up

beautiful interior and pool. extremely nice and helpful staff had an amazing stay

pool

mini bar was never restocked even after i asked them to do so

the pool overlooking the ocean is amazing.

tried to order room service one night but the restaurant was very busy and was not able to accommodate us

great hotel. love the pool and location

the gym was great

no house keeping (laundry & trash sat in our room all 3 days) no change of linens even when asked

not the hotel's fault, but the area is very noisy. i believe there was a bar beside the hotel.

wifi sucked the smoked scented hallway needs more bilingual staff hidden fees for

pool was a bit cold, no jacuzzi.

great crew, awesome restaurant.. bar was great too

the door was broken so we ended up being moved to a less desirable suite, that took away in unit laundry(one of

having the ability to cook, do our laundry, and

i loved the view of the pool

15 minute walk to restaurants near the casino

when we arrived my kids didn t want to leave the room

great location, nice views, friendly staff, self laundry service

bring some smaller bills to use if you plan on doing laundry

you can use condado plaza amenities & beach access but our hotel pool & bar was better

for almost $400 a night there was no breakfast or even free wifi

gym is very basic.

the hotel's laundry room was a welcomed sight

biggest advantages it does have laundry room

the outdoor pool and connecting beach.

it says you can have 2 adults and 2 guests and also kids are free

i asked to leave my bags so me my wife and kids could go get something to eat and the gentleman kept telling

rooms are nice and the rooftop pool area is nice too

ins, so much care and concern went into how we were getting around, turn/down -room service, sightseeing, food

n/a - everything was great, loved the decor, breakfast, art work etc.

decent continental breakfast in lobby, and gorgeous rooftop pool and cabana area we wish we had made more use

beautiful hotel with rooftop pool and restaurant. comfortable bed and big room.

was great - close to where we need to board the cruise ship laundry facility was

only had a little knob to turn in addition remodeling so none of the amenities were available laundry gym roof

on my fourth night there i tried to do some laundry before my departure the following day

the laundry area needs some improvement

coin laundry facility

it was bolted down in the lobby in the laundry room

the laundry facilities

we were able to flag a man walking by with laundry cart, and he said he didn't have us listed for the night

staff was rude and didn t revise us with the security code for the main door entrance or the wifi password

a lot cheaper than some of the chain hotels clean tv worked wifi worked well fridge in room microwave in room

you need card access to get to the pool, laundry, gym, and to use the elevator to get to rooms

didn't like that the laundry was ridiculously expensive

more handicapped parking and less expensive laundry facilities.need more laundry machines!

my son loved the kids slide

the pool is kid friendly, my kids had a blast

working laundry equipment

there was a laundry room

the laundry room had only 1 machine that was working

loved the guest laundry room and staff was always helpful and genuinely nice

wait time to use the machines at the laundry mat was too long given that there was only two working washers,

the only issue is the small laundry facility.

done panhandling for change in lobby of our resort, the dryer didn t even work so we had wet laundry hung all

inadequate self-laundry service

laundry out of order, tv did not work in hotel room, tv was not replaced in hotel room, loud

hotel fee (which includes beach/pool towel service, wifi, in-room coffee, etc

don t have laundry

location to the t mobile center, hotel shuttle, and awesome hotel staff

shuttle wasn't labeled sheraton; breakfast not included with early check in & they didnt say so we

access to everything, room service was fast, staff was extremely helpful, the shuttle took you to all of the

it's far from the beach and the pool doesn't have much shaded areas.

bar by the pool was not open both times i used the pool and the laundry room only had one washer wish it was 2

i couldnt access to finish my laundry to leave before 2pm

shes stayed in her celphone maybe she was on her break understandable, so we walk through the laundry zone

pet friendly

the hotel bar and restaurant offer great meals and drinks; breakfast is very tasty and good

the plunge pool was small but great to cool off after walking around all day

the pool is clean and not too warm, even in the summer

the location is was walking distance from the festival sound of puerto rico, local restaurants, bars and shops

the facilities were beautiful and the pool area is really nice; the rooms were huge and very comfortable; and

wifi didnt work in the room

is no laundry service, bike rental

there was a water cooler with no cups - no coffee or laundry facilities as indicated on their website

careful using the laundry

no coffee provided but did have filtered water in the laundry room

water cooler for your use in backroom with laundry facilities and very dirty

noisy . laundry didn't work.

no hairdryers 3) the hotel management and staff are terrible: the cleaning staff throw bags of laundry from one

sorry about the bad wifi

had leaking air conditioners that were dripping on the bed no blankets on twin beds for our kids

was big for a group , plenty of space , full kitchen , nice terrace with small pool