i lost my laundry, and the hotel compensates me with points.

i loved the gym and all of the restaurants in the hotel

service at the bar was quick and efficient

the bar downstairs is pretty good too and the hotel is surrounded by our many good bars in

communication from room service staff was lacking, delay in order and one not received.

were no laundry bags in the room and no trash bags in the wastebaskets

breakfast laundry

there is even a gym and a laundry room for guests in the hotel

the breakfast is included in your stay and laundry on site.

we were able to do laundry, as well

also had indoor heated pool and laundry and dryer on

laundry was a bonus when into a lengthy holiday

the hallways and laundry are are dirty but i understand the hotel just opened up after 16 months so they are

guest laundry, swimming pool and jacuzzi

so many amenities gym, pool and spa, laundry room, ice machine that all came in extremly handy.

no laundry

in hoboken, plenty of shops, laundrys, chemist, ferry and also bus available

kids portions available but only to take away

swimming pool was not that warm to want to use it in april and there is no shower/sauna cabin by the pool

due to covid room service not provided (a bit inconvenient for a long stay)

and my new wife came in late after our wedding and were hoping for room service but it had closed early

gym and pool under renovation

i wish the bar menu had more kid-friendly choices as we were not looking for a formal sit down experience in

pet friendly. comfortable bed. great location.

bar closed too early

self-service laundry, they do have valet dry clean service but it s kind of inconvenient and a bit expensive

no laundry service in the hotel.

shuttle service around jersey city was good

needs airport shuttle

room service was a bit pricey. 10 for oj is a little ridiculous.

is great, as are the facilities generally, the roof top bar, the bathroom amenities, free laundry for gym use

expensive for what you get, the peleton s in the gym didn t work, the laundry benefit was great but 4 items

standard king room was a good size, and the gym had phenomenal views including free laundry for gym clothes

very nice gym with free laundry service

that kids friendly as expected but nice location, nice crowd and vibes, recommended for young couples

gym was incredible, food , service, friendly smile

there was also free laundry facilities for guests to use, which was awesome

we can get coffee for free. and they have free laundry ! i ll back again :)

free laundry facilities

laundry available in complex

free laundry

charged us for service they haven t done (overnight, expedited laundry)

no kettle in the room to make own tea or coffee, laundry service was expensive.

the entire hotel is pet friend, there are no pet free rooms which was also a problem for someone with severe

fantastic pool, excellent service.

no room service after 10:30, however they happily allowed uber eats delivery, so not that big a

laundry service is not available

should provide laundry facilities on every floor , was only one washer and dryer on the 3rd

it has a laundry room and a gym

i also saw a laundry area

beds were comfortable. room temperature was pleasant. kitchen was fine. washroom was clean.

- free wifi throughout, unlimited nb of devices and no password

location and gym partnerships

fun to have the coffee bar in the lobby

amazing shower pressure and nice complementary toiletries from co bigelow; wifi in room was fast

we took advantage of the equinox gym pass

unswept floors, old uncomfortable mattras, broken tv, non functioning wifi,

though it lacks basic facilities like water glasses, ice and wifi is mediocre

the wifi is slow and the rooms towards the street slightly noisy

wifi

wifi doesn't work my room smelled like cigarettes

no laundry and no breakfast!

no laundry

walls and right on the highway so not the quietest place no wifi- i forgot to ask but was surprised

rooms were clean, parking easy.beds comfortable

like the number of outlets available in the room, the breakfast is good and the rooms are quiet

downside is no parking and if u prefer to do ur own laundry no laundry room

water/ice refill station on my floor instead of other hotels where i m traveling to their gym to replenish

there is a bar and restaurant with excellent and affordable prices

also, it would be helpful to get some type of welcome pamphlet or info about gym/food etc

no wifi connection during the night on first night

from the location, the interior design, the restaurants, the lobby bar and cafe

such a great location! highly recommend to get some breakfast at the bodega negra diner.

the pool was an added bonus for this location

the breakfast location felt like just a normal coffee shop

breakfast is delicious

breakfast was outstanding and the staff could not be better

no amenities e.g. gym etc but doesn t matter as given location everything is on your doorstep

is a pet friendly hotel and the room next door had a dog that barked for 90 minutes from 7

the staff was attentive and kind, offered an early check in

room to be not accessible - all chairs were actually high bar chairs, that are hard to climb for kids/short

kitchen and laundry

the desk staff was extremely friendly. good pet-friendly hotel.

to supermarket, in a good quiet neighborhood, nice big rooms with kitchenette, super clean, good breakfast

good location (right next to path), helpful stuff, early check in and late check out

breakfast was awesome loved the gym and the staff was absolutely welcoming and accommodating.

no being able to smoothly send out laundry was a bummer

gym very small and minimal equipped , no laundry service, forgot to make up my room twice

no laundry or microwave & jug

during our stay we also attempted to get same day laundry service done 2 days before our scheduled check out

the robe was comfortable like a spa robe

no laundry service - very disappointing

the hotel has a laundry room, very practical cause you don't have to pack much

laundry facility near breakfast room

no laundry, knowing that its mentioned in the description

they have a guest laundry room which i liked and it was a walking distance from supermarkets and pharmacy ,so

super staff, super neighbor hood, good breakfast, laundry

guest laundry was a bonus

there is a self-service laundry in the basement

very helpful staff. quiet property in heart of nyc. good laundry with new washers and dryers.

amenities, good breakfast, helpful staff, laundry, all included

is there not to like, rooms were clean, breakfast was amazing, a laundry room available for use

i was now not informed about the laundry service in the hotel

laundry in hotel walked to subway right on hudson river gorgeous view of nyc skyline

laundry facilities sign stated see hotel store for detergent but when we went they were out

there is a laundry on the 2nd floor as well as a gym, i didnt use the gym but it looked decent

noo kids

gym and broken coconut staff was not as customer service oriented as hotel staff. hard bed

the fact that kids can't use the pool at all

only bar and restaurant at the hotel were closed saturday night for a private event which was

it was worth for me, because i used the gym and spa; few rooms with bathtubs

no laundry. could definitely use mpre light.

no mini fridge. only ice machine in basement. no laundry service, only dry cleaning.

location, gym actually open (unlike many other hotels now), wifi good, friendly staff, good price during the

clean room, comfortable bed, wifi , coffee in the room, nice staff really

wifi was unexpectedly poor in new york locations, thus it would have been nice to have it working

room was right next to the laundry chute and every hour in the night, it sounded like someone was trying to

had flown a long way and requested an early check in if possible which was accommodated so we were very happy

basic amenities during the pandemic, no housekeeping/ take out our trash, switch out our towels, gym was closed

also, wish the gym was a little more updated

room was tiny, the pet fees exorbitant - highest i've paid in my life by a factor of 4, and the room was so much

the gym

the rooftop bar, for hotel guests only, was absolutely beautiful

spa folks very friendly

amazing rooms and spa and gym. lovely staff. good location

amazing rooms and spa and gym. lovely staff. good location

no room service, on site gym, or laundry service

laundry service is dry cleaning not proper wash/dry as listed

asked about coin operated laundry and they said that there was none

the laundry service was also very useful and quick

laundry pickup doesn t work and we had to bring it to the front desk by ourselves

gym is nice too

wifi was not the best and limited to a certain amount of devices

location was great. room service and mini bar very nice

love everything about the hotel excellent room service and hotel service and customer service they should host

great view from our room. nice restaurant downstairs and bar by the pool.

); super-friendly staff; the art on the walls; the bar and cocktails; the authenticity of all the fixtures and

we loved the lobby bar and the cafe chelsea

the bar in the hotel is great and vivid, the team was extremely helpful and kind

excellent (but the roof isn't accessible while they complete work on a top floor or roof-top gym), and the

the lobby bar is the place to go after a long day out in the city to relax and enjoy the stylish decor and of

breakfast service - this is something what has to be improved and than the hotel will become one

the food is horrible. the room service is subpar.

best coffee right in the hotel and a really cool bar on the 4th floor

very crowded gym for the space

wifi cuts out unless you use the passcode

rooms were not ready due to laundry situation did we had to wait for a king time in a back room

there's no restaurant or laundry service for guests

there is no laundry

the location was good. we asked for a early check in and got it.

the check-in process was easy and they were able to accommodate and early check in for us

the hotel pool is amazing

this hotel is exceptionally good in every way. the pool and spa is extremely nice.

the gym is great and we always got in when we wanted

super location, very quiet and pool was superb

pool was amazing

the room was clean. the laundry facilities were a life saver.

the wardrobe space is not so spacious but there is a complimentary laundry with a dryer which is very efficient

spoke to several people at the front desk to get help concerning the laundry room

location, laundry available, nice stuff

in addition there s laundry facility in basement, which is important for long

no laundry/dry cleaning 3

we had a slightly early check in and late check out for a small charge which was great

was issue with room key had to be fixed 4 times brfor3 i was moved wifi terrible the staff had a very unpleasant

restaurant was very good and room service was lightning fast

lighting and wifi could be improved

to argue over the kind of sheet) and he said if i really needed one he would have to go to the laundry room but

wish laundry facilities were available

the lobby and front of hotel was dirty, trash everywhere and carts of dirty laundry

no laundry service and the hallway had very bad smell

we got up to our floor at 5pm (an hour after check in) there were piles of garbage bags and dirty laundry all

in our room at the second floor ( i believe it came from the washing machines of the hotel's laundry)

we had an outside 2 pm event and i had called the hotel to pre arrange an early check in

definitely hear the neighbors next door they had kids so i understand but other that it s

i asked for an early check in, i was not only accommodated but upgraded

wish there was room service option. carpet could ve been cleaner.

large room helpful and nice staff location is convenient to reach the city by bus laundry

laundry amenities are in separe floor (1 washing machine & 1 dryer)

laundry room has a washing machine and a dryer

not a great area, no done for you laundry service.

parking and laundry acility.

the rooftop bar is a must-visit, and the restaurant bar offers an impressive array of drinks and bites that

great as it in the center of soho and the hotel has a nice rooftop bar as well as a decent hotel gym

the room service is not so good.

additionally the food and drinks available at the rooftop bar were delicious

rooms are super confortable, gym is nice, location is great

on top of that, every day there were laundry bags piled up right outside my room door, making it difficult to

the fact that there is no elevator, no laundry and i had issues with the wifi in my room

property smelt of weed and the staircases up to the rooms were covered with bin bangs and bags of laundry we

very clean, good wifi and friendly/helpful staff

only complaint is spotty wifi and limited plugs in the room

laundry service is embarrassing

was poor, rooms were badly cleaned and some basic services required additional payment (wifi, hot water)

this place is fantastic, location, comfort, all the little things, the breakfast, the roof bar is going to be

is the coolest little bar hidden next to check in in lobby

wifi also not super strong

lovely hotel in a a great area. fabulous breakfast included

the continental breakfast was appreciated and likely rare for a hotel in lower manhattan

great bar in the lobby

location great, hotel charming, food and bar very good.

breakfast menu for guests and wifi kept dropping out

we had a really loud laundry room-like noise coming and going, i have complained 3 times about it to the lobby

the breakfast was great and the cleanliness of the hotel was inviting

wifi captive portal not setup properly (hard to connect from mac book unless you know some hacks)

staff are supportive, gym was nice, and location was good.

the kitchen cannot cope with washing plates and cutlery on time, there is always something missing, the

could use a basket to place dirty laundry or towels and the bathroom floor could use a rug,it was cold

no laundry bags provided even when requested

the lobby is just a 1/2 basement entryway where they have all the laundry for the building being

the microwave was not working properly and the internet (wifi) had problems

great, fast, free wifi was the highlight for me

they initially gave us a room (#108) in the basement/next to housekeeping-laundry, etc

smelled like spoiled, sour laundry

that floor smelled like laundry area

location is very nice,but no laundry no parking,maybe that s nyc.

laundry service far to expensive

the manager accommodated with a late check out which was great

parking area was really tight and a little tough getting in and out

if they didn't have a breakfast, they should not have said they

breakfast that was not included in price and that was a surprise for us that was very nice from the

could only enter coming from 1 direction parking for a 26ft box truck

the staff. cleanliness. and laundry room.

guest laundry is convenient and well-priced, compared to other hotels in the area

on site laundry a bonus during a heat wave in nyc

when it arrived staff got in with laundry carts and we had to wait almost 20 minutes for next

location, friendly staff, laundry facilities, free breakfast

food, drinks, room service, laundry services, etc very expensive

it s a fantastic choice for families with kids, offering plenty of space to relax

mini bar and breakfast also very much a business hotel, for our young kids it was all fine but maybe a bit too

the access to the rooftop bar was limited to the family/ kids

went with my two kids

shower took forever to get warm, laundry was not delivered (had to call)

the gym needs work.

they are pet friendly and accept cats.

a bonus would be a gym

the wifi was slow

we asked for 3 laundry bags and only one was given

no laundry but good room service

the hotel has a gym, business center and a restaurant on site

no warm water to take a shower, no cleaning room service despite the price

i had to re-login to wifi every day

they also lost items of my laundry and had i not noticed they wouldn t have sent me the replacements

gardens and times square, maddison square and new york in general staff were excellent excellent laundry just

location, staff were very friendly, and everything met expectations (water, coffee, free wifi etc

on trend rooms. room service. overall great stay.

a little annoying to have to log in to the wifi daily (as opposed to automatic connection)

next morning all other rooms dirty laundry piled in hallways

they have a visitor laundry room, which i found it very useful

because it has a whole foods market and a laundry nearby, safe neighborhood

it smelled like sweat or unwashed laundry

items such as laundry detergent, snacks, dryer sheets, and water are available for purchase near the front desk

was on floor 42, and i feel like in the next room or straight above there might have been a laundry room with

hotel is extremely expensive, including the restaurant and amenities like laundry

ordered room service and was dismayed to receive our coffee with creamer and sugar in it

location - coffee easy self park gym

there's no room service (i mean food delivery from the restaurant), and the phone doesn't work between rooms,

a mix up with our laundry meant we had some hassle on our last day

window overlooked an alley and it was loud with the laundry pickup and the trash pickup late at night

i had some laundry done overnight which didn't come back till 2

have some perks that a higher priced choice might give you, like a warm, expansive lobby; a full bar and restaurant

pet friendly, comfortable room,and good view

my kids and i were tired from flights and getting around new york so it would have been nice if

the cookies and hot chocolate and bottles of water in the lobby everyday were a treat for the kids and adults

they also gave us an early check in with no extra charge - which was great and helped alot (as we arrived very

the pool bar/club is the big draw, if i was younger without kids it would’ve been perfect

the bar in the reception area on the first floor is also very welcoming

were smaller than expected no laundry service within hotel but there was one around the

breakfast room service was such a treat

no room service and restaurant being rebuilt but this was not advised when booking made.

room service didn t clean our room one day

beautiful bar and restaurant

no laundry, but there was a laundromat around the corner that had great service.

website states laundry services, which is a little misleading

have given them a 10 had there been laundry on site as advertised

are no ice machines or laundry services, like what is listed online

they didn t have laundry facilities

desk immediately and they said it could have been mixed up in the comforters and sent to the laundry facility

there is no onsite laundry

the laundry, ice machine, coffee is not available and the room is too little incomfortable

stairs outside led to area where they are currently storing laundry and garbage

everything was very clean and smelt like fresh laundry

i would be great if it has a laundry

is expensive a laundry cart was left in front of my door the entire time making passage narrow and its ugly

but as we were there for 8 nights, a laundry room would have been ideal in the basement

we were also next to the laundry chute/storage cupboard and the cleaning staff continually slammed the door

laundry cart left in front of our room leaving little to no space in the corridor to pass

check in, friendly energetic staff, great food, restaurant and bar on premises, clean and modern, very secure

my kids loved the game room

excellent gym facilities and great games room for kids

style room size is good ping-pong for kids

bar area was great too

me twice for our stay, also sent out washing to their dry cleaners when we booked to have a laundry pick it up

so we spent very little time at the hotel but it provided everything we needed - quick and early check in, clean

as pet friendly but was charged with surprise $50 surcharge when i arrived with dog

the hotel has a small gym and offers a breakfast - although we didn't opt for

staff they have a cute bar and snack bar downstairs

laundry service - if there is an exclusive agreement with the provider of the service it should be

also customer lifts used by staff with dirty laundry and

laundry service or dry cleaning, staff were not very friendly didn t seem to enjoy interacting

we were always waiting for elevators to arrive, and so were the staff, with big laundry baskets

laundry service arrived more than 2 hours after the listed

laundry facilities onsite was convenient

we also liked the laundry room and caught up on some washing

the hotel also has a laundry for guest use

laundry dumpsters they leave next to the entrance is insane, they should not do it

fridge, microwave coffee maker in room, decent breakfast, busy but clean and stocked well, also laundry and gym

noise levels were loud could hear rooms and laundry/closet in same

good place to stay in, close to center, nice staff, laundry machines

free breakfast, laundry facilities, close to penn station. nice staff.

waiting time, always busy and the staff had to use it for their needs like laundry and

facilities were great bonus was the laundry area for travellers who needed to do some washing

laundry:very very expensive

have coffee machines inside of the bedroom and there was a bit of issue when i wanted to use the laundry services

we enquired about the laundry service and it would have cost anywhere from $10-$18 per item (even for individual

a limited 24 room service menu would be nice

i enjoyed my stay, and i wish i used more of the amenities like the theatre and the gym

the hotel does not have laundry

some problems with laundry - lack of sheets or towels on some days

they promise a rooftop bar, laundry possibilities, cocktails in the price, but there's none

gym is tiny and lacking of equipment and space

perfect location,early check in, lovely staff and clean room. good value for money.

staff on check in didn t tell about laundry room

incidentally, there is a great laundry around the corner on 9th ave called plan452

laundry service only available for some guests.

no laundry service in the hotel.

there was no fridge or coffee maker or laundry bag

wish property had laundry facilities

the hotel comfortable with good facilities (we liked the gym) although the hotel plan showed laundry facilities

later they informed me they hadn t found them, but they were checking with their laundry provider

24hrs coffee would have been excellent(especially in winters) and in hotel laundry room can help for people

no laundry facility on site

didn t have laundry bag at first in our room and the its price tag

wish they didn't put the dirty laundry by main lobby in front of the elevators

i would have paid extra for room service later than 10pm. lobby could be congested.

staff were amazing, room was a good size and modern and restaurant downstairs was great for kids

new property, location is amazing, good deal for breakfast

service and attention to detail from the laundry to room service and housekeeping

24/7 room service

room service: 1 coffee is $9 + tax 9% + tip (20% nicely added so you don't have to count) = $11

the food, the water, the curated bar in the room and the products in it, bed was super comfortable, restaurant

breakfast is very good. we ve been having room service. service was fast

i had an accident and was on crutches they were willing to let me have another room with a late check out on

be nice if there was a gym

you can also book a small gym room to work out in, or go to the partner gym if you want something more elaborate

breakfast & fish bar were great, service was good

no gym.

it did not have a laundry facility on the premises.

the hotel does not provide a laundry room

are very loud, a lot of noice during the night since we had a room on the floor where the laundry room was also

no laundry in the hotel, external laundry through the hotel is expensive 2

is narrow, and small, elevators are always busy with the cleaning cart and corridors full of laundry, sheets

there is no laundry and the gym is very small

very tight rooms and corridors. gym equipment limited. outside smelly sometimes.

friendly and service-oriented, also tina at the breakfast buffet was amazing with our little kids

nice breakfast, a relatively large room for new york

there might be a few veggies at breakfast.

when i reached my room, there were no towels at all because the hotel s laundry had apparently arrived late

they had a safe when they did not, said they had a roof top bar but it was never open

laundry, subway, groceries and breakfast/lunch/dinner just a quick walk away

location: rubbish and laundry bins at the front entrance (all the time

and laundry bins were stored outside near the entrance which made the hotel feel shabby

didn t like the bins/ recycling/laundry carts etc right outside the front door, gave a really bad first

wifi is a little slow

did some laundry and there was an odour which we passed onto the staff, possibly a drainage problem

very quite and spacious. excellent wifi. convenient with coin laundry.

understand why they need to have coin operated laundry and dryer

gym was convenient, and we appreciated having access to the laundry machine and dryer

decent gym, self service laundry

laundry

we were able to do our laundry in the hotel

we liked that the hotel had a self-service laundry room

there is a laundry in the hotel which is very convenient

laundry facilities

it was amazing that they gave 30$ to redeem to breakfast/laundry/drinks

every day there was a $30 food credit, $40 laundry credit

we were not told before arrival or upon check in that we got credit towards laundry and the cafe per day - this

friday night and saturday night the music from the bar was extremely loud

the cafe gym and staff were friendly