the indoor pool was ice cold

please turn up the gym lights.

she assisted with a much needed early check in and provided great customer service

would like to have seen more options for food and equipment in the gym but still satisfied with what was

we enjoyed the breakfast, use of the lovely pool (a nice surprise), and opportunity to have a glass of wine at

love the breakfast , friendly

staff was super friendly and the amenities were well maintained, except the swimming pool area

room service or even cleaning ever came

the wifi didn't work other than in the lobby area

they have a game room pool table, shuffle board, and an outdoor pool

they didn t bring clean laundry every day.

ample sized rooms. well lit parking lot.

wifi didn't work at all

parking and location

i was in a non smoking section but there was a strong presence of marijuana usage

gym, no room service, no daily paper, no guest laundry room, elevator works only 20% of the time ac/heat doesn

at one point i was locked out of the room doing laundry in my slippers, after calling the front desk 5 times

the guest laundry room not working

i’m paying there’s no gym no restaurant no guest laundry the elevator doesn’t work lost power on half

door to shut properly, keys kept not working, no laundry said the machine was broken

the gym needed attention and was small.

love the decore, nice little bar area with fun drinks

hotel was really nice - swanky and modern amidst the old stature of the building - having a pet allowed was why

was good but a limited room service menu during thanksgiving night was disappointing

bar wasn t open but it was a monday night

wifi had poor signal and was too slow to use

the wifi signal is very weak- nonexistant on the upper floors

the wifi dropped constantly.

inn is a lovely boutique hotel - welcoming staff, great location, lovely courtyard and bar to wind down in

no bar or restaurant facilities

( no one to do the laundry per staff at the desk) the air conditioner in the room was leaking all over the

on premise laundry would have been nice.

no laundry

no guess laundry

the staff running the breakfast cafe went above and beyond to ensure an excellent breakfast.

too noisy by our room close to the housekeepers room/ laundry , shower had low water pressure

to family we were visiting ample easy parking very clean and comfortable room with a couch, desk and

quiet, and the courtyard was great. very pet friendly

it was heated, when we arrived the pool had no water also no drink menu with prices at the lobby bar a cheap

located near richmond university. plenty of parking. nice staff

ordered breakfast via room service night before and it never arrived

pool is tiny but ok for kids

room service was delightful

were on the floor with a team of young kids

the room service staff and food were exceptional

the pool was lovely, we were the only people in it.

we had a wonderful time and enjoyed the hotel amenities, including the gym and restaurant

and did not have room service

also, there was no directory to the hotel in our room, no room service menu, nothing

was extremely disappointing for a hilton experience and the pool was closed for renovations so my kids couldn

dirty laundry sat in the hall way over

next door had screaming kids who were running around until very late

too much chlorine in the pool. refrigerator barely got cold.

neither were their kids running around at the restaurant or in the elevator

the indoor pool was freezing, maybe upgrade to a heated pool.

although we didn t make use of the gym or laundry room, we did pass them and they looked clean

it was close to my work place and had free laundry

free laundry

laundry area has missing and inoperable machines, the pantry was bare-nothing really good to grab

it had many great features. i was so happy that it was pet friendly.

states fireplace and it wasn t door keep getting stuck no linens for the sofa bed not enough washcloths

room was large and had a full sized fully updated kitchen with granite counters

great staff nice breakfast

price and pet cleaning fee! also it was under construction and still expensive.

pool was not working

we were there for a field hockey tournament and so had dirty clothes but the laundry machines on our floor were

breakfast was wonderful and the front desk staff were amazing!

upkeep was good and also loved the gym access, it had a better gym than most hotels let me tell you

the view and breakfast was good.

needs more ev chargers

breakfast buffet and monday thru thursday they have a happy hour with free wine, beer, and a light

unbelievable room size. loved the kitchen.

everything is great, service, gym, pool, location, all

in kitchen was smelly

a nice breakfast in the morning and a place to purchase a drink on the rooftop was enjoyable

the laundry/ice area on the second floor smelled like urine.

everything is perfect, only one question was about laundry

laundry should definitely offer the contactless option to pay for the service (now it s coins

was the road construction and as to the hotel, it would have been nice to have had a small bar in the evening

anywhere to take my dog to use bathroom, no trashcan in kitchen , barley any shower pressure and luke warm,

were okay , reasonable priced but not the best taste, pool is only 4 ft and tiny so cool for the kids but not

plenty of parking. room was clean. concierge staff was nice and welcoming.

the food at the restaurant was very tasty and with the bar also in the hotel, i had no reason to leave

the gym equipment needed to be wiped down, maybe put a sign up to ask people to wipe down equipment

parking was close to the front door on the weekdays i was there

bar area is large and comfortable and buffet breakfast excellent with lovely omelet station

really wasn't anything except they aren't offering room service due to covid - so that was understandable

pool was great

the heated pool was 5*s by itself

wife and i exercise 6days a week and we decided to hit the gym on our weekend getaway

guest laundry services were supposed to be available

no laundry room bags for the guests

wifi is a bit slow

i thought the pet fee of $100 was steep.

it was pet friendly, which was perfect for us! quiet and comfortable!

they did comp us two drinks a piece from the bar and reduced our rate by $60

of particular note, gary - the bartender who works at night was a great person to interact with and get to know

that it didn't have a shuttle to transport if it rains and parking deck prices are to high.

i cannot connect wifi to my laptop

the location and the shuttle service, richard was fantastic.

i love the gym, and everything what's around

good location and hotel had some outside entertainment for kids (tumble tower, form 4)

room was huge with a fully equipped kitchen and great modern bathroom

gps, we also had a note that said there was free breakfast but we could only find the breakfast bar which you

there wasn't any breakfast!

having a kitchenette and laundry room on premises was also a plus as i had planned to stay a few weeks but

staff is now careful with the laundry, i had two towels that hair embedded in them and a pillow case that was

laundry room dirty

easy check in, no deposit. laundry room and snack machines.

too expensive for no breakfast

one guest waiting behind me in the lobby kept going to the door to watch the laundry area because, his words

on site laundry is reliable and accessible

laundry facilities dirty with several out of order machines

i liked the extended stay facilities, laundry and refrigerator.

we had a loud room one meter from parking albeit we specifically booked a quiet room and asked again at the

the machine ran out of laundry detergent and i couldn t get my money back without having to call a number on

wifi spotty. banging noises, bitten by one of many dogs.

a sink , room for if you bought your own utensils and plates and a microwave but there were no kitchen stuff

the rooms are barren and depressing, rust all over the bathroom, the kitchenette is empty, bare light bulbs

dirty, equip not working and over charged for pet

i also enjoyed using the excercise room and the laundry service

the kitchen, the comfy bed.

is is not a dislike), since it was a quick overnight stay, we didn't get a chance to use the kitchenette, nor

a quick overnight stay, we didn't get a chance to use the kitchenette, nor did we get to the free breakfast

was blown away by the breakfast options, the room layout, the friendliness of the staff, the cleanliness of the

the pool. the laundry. the hvac.

need to pay more attention to laundry. stains on towels.

we utilized the on-site exercise room and the laundry room

laundry that worked

i was first given room 108, upon entering the room had a odor, which was not pleasing and the laundry room was

great attendants which help me with change for laundry and all

check-in, friendly staff, very comfortable beds, quiet, sparkling clean facilities, lots of parking space

wifi was free

the selection of the breakfast, no hot food,,

loved the location and the beds and the staff and the awesome sauceum hot breakfast

the newcomer who told us that the hotel did not have laundry facilities - only washing machines that the guests

the wifi only worked in the couch part of the room. not in the bedroom

prompt room service and food is delicious

pool floor too wet

how early the pool closed

they promote laundry and the facilities but nothing works

no room services at all shower problem (low flow) not good breakfast

the staff was very unprofessional and would not let us eat breakfast and they cut power to room and left it off

poor breakfast

my girlfriend had an asthma attack, there were homeless people hanging out chain smoking in the parking lot,

left with a headache and needing to hit the laundry mat

staff was friendly, price was ok. parking was easy.

i didn't eat breakfast. the location is perfect for visiting family.

breakfast was very basic

plus they were supposed to be pet friendly and made us keep

close to restaurants,had laundry facility

continental breakfast available in nearby econo lodge, no laundry, etc

general manager could not have been nicer and he gave me a ground floor room near the office and breakfast area

$20 pet cleaning fee that was explained nowhere that i found, fine

no smoking room smelled like heavy smoke

no pet fee for one dog, gentle staff, clean room, spacious room.

i like that they do offer smoking rooms, which isn't common finds anymore

room was dirty and smell smoking and i found it is from old air conditioner

2 bed) he said i booked a 1 bed and was trying to charge me for upgrading to a 2 bed, tv and wifi didn't work,

location was fine enough space park work truck

there's no breakfast

deal in parking lot on arrival, dirty linens and bedspread had holes all over and was absolutely disgusting

the parking

i absolutely love that there's a laundry facility on the property

property more secure not a good look with folks sitting in chairs out front smoking and

forgot to request a kitchenette room

the non-smoking room i requested was surrounded by rooms where people were actively smoking

other thing, it's an appart-hotel, so you get a kitchen, but no supplies or anything, not even coffee or tea

nice and clean and had a laundry room on site.

the open drug dealing and prostitution going on in the parking lot

or home depot) two times during the night i awoke to the smell of cigarette smoke in my non smoking room

kitchenette was misnamed

wifi issues

the laundry machine didn't work.

staff's kitchen or laundry room was sharing the same wall as my bed and woke me up in the mornings

for example laundry is on the second floor but it says it's on the first floor

used the laundry facilities and for the cost of washing and drying i expected my clothes to get dry in an

guest laundry facility was great

our coffee maker didn't work and the kitchen is not stocked with napkins, plates, or basic silverware

everything especially the pool

they accommodated us for an early check in, which was very nice

great location staff very friendly has a pool and liked the gym and little restaurant

the pool, location, and comfortability

chose this place because they had laundry, i was planning to stay for 1-2 weeks, though the laundry machines

closet had a checklist for laundry if we wanted to have items cleaned, but there was nothing to put the laundry

we also used the laundry machine in the hotel

coin laundry avilable on property, only one machine though. breakfest was pretty good.

had issues with the dryer in the laundry center

cleanliness and professionalism and laundry and breakfast.

smoking rooms and convenient location

having a patio door that led straight to the parking lot. easy to load and unload things.

not working asked for extra pair but was not there when i checked them was never told about the pet policy had

rated for a smoking room, very quiet and calm for a wonderful, relaxed stay with no prejudice of what you light

could not wash clothes at their property due to no soap available in their laundry room

there was noise at night. sounded like someone doing laundry.

smoking through out microwave and refrigerator in room breakfast was good guest laundry free wifi free parking

the laundry facilities were unavailable as the machine was broken, and i was forced to find a

the dryer was out of order. therefore i had to wash the clothes outside at the laundry mat.

clean, nice staff close to parks golfing shopping. guest laundry.

big rooms with couch, clean room and linens. guest laundry and offers weekly rates.

our room reeked of stale marijuana even though it was a non-smoking room

they had gangs living there and partying all nite in parking lot right in front of my rm had to call the front

me a smoking room after asking for non-smoking

we liked the self serve laundry.

was really efficient at check in and when the dryers were not working in the guest laundry she allowed us to

we were across from the laundry/housekeeping room

bathroom drain was clogged up but sunday it was good. laundry room dryer was very slow.

breakfast

powdered eggs. guest laundry very small.

couldn't get connected to wifi

clean rooms 'great mattresses'.. quiet air conditioner''very nice gym good breakfast

clean, friendly staff, few children, no loud rooms on floor and easy parking.

booked this hotel so that our kids could enjoy the pool a bit

my family loves the pool, and i love the laundry facility

the hotel does not offer any room service or laundry service and no one uses hotel phones anymore

a few times the wifi kicked us (2 people) off in the evenings, and we had to log back on minor inconvenience

our room was next to the pool and the pool was always clean

parking area surface..

laundry is coin operated, but also has phone app pay option

nice to have a laundry room, refrigerator and a microwave

people put dirty laundry and towels in the hall and they stayed there all day

very welcoming staff, clean room, easy excess from parking, laundry machines for guest use.

clean and neat laundry room

you had to request housekeeping wifi was very spotty no laundry and air-conditioning did not work well

didnt like how the room had a musty smell and there was no laundry facilities

would have been nice to have more vegan options for breakfast; other than that it was great

bar in the lobby and free breakfast were great additions to this stay

equipment was very old and outdated in gym area

there was no laundry service or washing machines available.

get in my room without maintenance; no ice bucket and it never came; wifi was awful;bathroom floor was dirty

love that the property is pet friendly

i was told that the 2nd floor was pet friendly so i choose the 4th floor only to hear it was pet friendly as

plenty of parking

nice, indoor pool (not heated) great continental breakfast

but some people were a little loud when i was trying to get my kids to bed

but i also do now know what the kitchen is like and they were doing some renovations

the pool, gym and dining area was not accessible

not much of a choice for breakfast but was nice enough small gym and pool

it was a mess, plastic hanging, drywall dust, and had to walk through the admin offic and hotel laundry room

we were on third floor, but it sounded like perhaps the laundry area was below us

they have a nice gym, jacuzzi and pool, and a laundry room

laundry facilities were not adequate

had a guest laundry

early check in

clean room, nice staff, good breakfast.

everything was great, a very clean room, and free parking. many options for breakfast.

was just a little difficult getting into parking lot due to current construction that was going on , but really

pet friendly

he provided service with a smile, along with detergent and dryer sheets so that we could do laundry for the

pet fee and pool not working

the room was clean and comfortable plenty of room if families are traveling with kids

the pool area was so nice warm and water was so warm best indoor pool in winter ever for the kids

breakfast had great options and the staff was very attentive.

the fact that guests from neighboring double tree hotel were allowed access to the hotel laundry facilities

comfortable, spacious, laundry facilities, fabulous mini kitchen w/full sized frig &

as far as front desk employees and the laundry dept

no grab bag breakfast bags when we came down @ 8am

the door under the kitchen sink to the trash can on the top hinge was broke loose from the frame

virus has caused alot of issues with current stays not happy no pool

the pool was under renovation

courteous front desk staff. room and breakfast was great.

pool being closed

safe location, cozy beds, pet friendly.

wish they had laundry machine

pool stayed open until 11pm - even though they need someone to clean it out every so often during

nice bar that i didn't go to but patrons were having a great time

bar on premises

is a pool and kids were playing loudly at 10:30 at night

there 4 nights (with no laundry service as we requested) but needed extra towels and coffee for the last night

eventually walked through the laundry area to find someone to assist

entrance floor at the back of the lodging building was the basement which was next to the laundry room so was

back door to the parking lot did not lock. anyone could walk in

also there should be rooms that are positively pet free always for those with allergies

these rooms are located directly across from the laundry room/gym, which for some reason is open 24/7

free laundry room was a life savers

laundry

they also had a guest laundry room

bonus was the free laundry with soap

were brilliant, lads on night shift were so helpful knowing we had laundry to do and yet laundry was not working

we checked out at 3:30 am because we could not sleep due to someone in house keeping washing laundry right

the fact that it had an indoor pool.

loud the kids/families who were in the pool could be heard in the lobby

a/c in gym did not work

the breakfast was ok, and the location was great.

gym was nice i would stay again

decor, clean little, friendly staff, bed, bathroom meticulously clean and breakfast

good breakfast, nice clean rooms!

breakfast was mediocre

24 hr fitness center, guest laundry, enjoyed the breakfast

and comfortable rooms, large and very clean bathroom, gym, laundry, extremely friendly staff

suggestion is maybe start breakfast at 6am as most travelers want to beat the morning traffic while traveling

restaurant and bar was very convenient

room close to parking lot

there are also laundry facilities and plenty of convenient parking spaces close to the entrance

the laundryroom

very clean facility with on-site laundry facilities.

parking was easy

parking

they also have a small pool (although it is not heated)

the cleanliness of the rooms and the fact that it was not pet friendly (allergic to pets)

the property was very clean and the fitness center and swimming pool were amazing

small outdated tv no breakfast or coffee poor gym

pool was closed indefinitely due to covid

i appreciated that the hotel has a laundry room.

morning breakfast experience

our room had 2 bedrooms (queen beds), 2 bathrooms, a sofa bed in the lr and a full kitchen

did not eat breakfast

loved the pool i really liked the weekend breakfast along with the stafff

clean, comfortable beds, shuttle to airport on time

i needed to get to the airport the next morning and they even provided shuttle bus service

parking was easy, and wifi was excellent

noisy by the ice machine, parking lot needs improved lighting

shuttle to the airport runs 24 hours a day

might be because we were close to the laundry, but it smelled strongly of cleaner

the laundry room was dirty

i was in was next to the laundry, so a little noisy

they didn t have enough rags to give us and i had to wait until their laundry stopped

more hot food choices on the breakfast bar.

use the indoor pool and no breakfast was served

pool area not cleaned from friday thru sat when i departed

she answered my questions, gave me advice, and encouraged me to have the breakfast

pool was a little cold but understandable as it was just resurfaced and refilled

breakfast was also more than what we expected and very good

room appeared clean but i m not sure if it was the laundry detergent used or something else but my family was

bag breakfast!

food was mediocre. coffee and evening bar hours were very limited.

also i like the fact that there was an indoor pool because i like to be around water

breakfast was offered too at a cost

the breakfast was very good

breakfast was great, and check out was smooth

friendly staff, comfortable bed, great breakfast

carpeting frayed at edge. could use a good shampooing.

staff was pleasant and served a nice breakfast

laundry room had 1/2 of the machines working and only out of order signs on 2

things i like best about this property were it's location, the size of the room, it's features, laundry facilities

the laundry was open and usable

i had to do laundry and had to walk around building at night in cold to get it

i loved the kitchen island

spots small laundry facilities were not working

it has a kitchen and living room then another room with a bed and bathroom

it smelled like mildew, mold or a pet has been in there and the room was not aired out good

the hotel had plenty of parking, had good breakfast and it was quiet.

also the staff was very friendly and breakfast was good

no laundry area

no laundry facilities

if you had a laundry room

location, very confortable and good breakfast

the pool was on the smaller side and was quickly very crowded (the weather was hot and humidity

hotel was great aside from that oh and the laundry room wasnt cleaned out the entire time of stay

floor elevator buttons broken unable to use, laundry room excessively hot due to no ventilation and mold visible

laundry was supposed to allow debit cards but wasn t working

laundry wasn't working on this visit

the pool was pretty yellow and cloudy so unfortunately we didn t get to swim.

s no laundry service to wash clothes

the property didn t have a laundry accommodation.

wished there were laundry facilities room could have been vacuumed daily

wish they could have had a laundry facility

parking is an issue, pool area needs some updating and cleaning

laundry room has multiple machines out of order

hallway carpets are dirty, outside has trash everywhere, laundry room was not clean

the fitness center actually had dumbbells up to 50s and the laundry was free to use

great room, comfortable, great kitchen area

they were aware of this and posted notes to everyone s room however they still would be smoking marijuana

pet cleaning fee

not much of a choice to sit down and eat breakfast when hotel is full.

breakfast bar was very minimal

later, kids repeatedly banged on our door and ran away, which we reported

considering covid-19 restrictions the breakfast bar was very good a very good variety of choices

the guest laundry facilities were out of order

piles of dirty laundry in halls

laundry room, water fountains were out of order, hallway rug was stained in numerous spots

was some sort of kids swimming event in the hotel and each time we tried to go swimming the pool was filled with

pool closed to soon

no laundry, the ice maker was broken

nothing works, the laundry room machines don't work, most times the key card will not work

there was no coffee in the room or any kitchen items unless you went down and requested specific items

good: check in and check out were easy and fast (i arrived after 9 pm and left before 9 am, parking was convenient

free wifi

ice and laundry convenient

3 fast elevators laundry was good

i also appreciated that the linens smelled like fresh laundry

and 24x7 coffee bar- kids loved the pool and the soda machine

lovely staff, super clean, pet friendly, tons of free parking

i liked the parking, the gym, the location, the room, the shower, the staff, the bar,

it's not a restaurant, it's a bar with like 3 choices of food

s not enough light in the parking lot for a women not from the city and have to park in the back and walk to

ease of parking, availability of elevators

the heated pool was a highlight and perfect for relaxing