did not have breakfast. bed very comfy & love the selection of pillows!

breakfast could of been better, but was very good.

breakfast was excellent

wish there was a breakfast in the morning... not just cold cereal

breakfast everyday was decent not a lot of options but had the basic needs were met

poor beds. wifi good in the breakfast area & lounge, but very spotty in the room.

spacious room, great, hot tub, and swimming pool. also had a great breakfast.

breakfast was good too, there was a make your own waffle machine, there was eggs, bacon, cereal,

would like pet free rooms to be available

the facilities is pet friendly but all facilities was very clean and smelling clean

the laundry area is very outdated, so outdated i'm surprised the washer and dryer even worked

no eggs for breakfast.

no pool...... no smoking

location. price. cleanliness. courtesy of lobby help. continental breakfast

refrigerator didn't work. room 105 other than that was fine. pool was small. no hot tub.

liked the fact that there was a laundry room with detergent available for sale and the view

pool was inviting

pet friendly

he was able to put me in a pet friendly room so i could have my cat

pet fee was only $15 and they were nice to let me know that in advance

the laundry needs to find a fabric softner and use it

guest laundry with 1 working washer and 1 working dryer, coin operated

only 2 towels for a king room they said someone didn't do the laundry cigarette burns on counter non smoking

enjoyed the nice clean pool

pet friendly and quiet

the woman at the front desk once when we checked in and when we left for dinner she was folding laundry in the

pool right next to a back flow so it was a little stinky and very limited seating for breakfast

toddler was upset about the pool.

after driving all day, it was nice to have a well lite parking lot for safety

staff was wonderful! especially the woman in the breakfast area:)

pillows need replacement and smoking in laundry; bath towel smelled like smoke

laundry room is nice

coin laundry on site

com for smoking rooms and when we got there our rooms were not smoking rooms but it was late and we just

great location just off the interstate. super clean rooms and friendly stuff, awesome breakfast.

free laundry on site, decent wifi, studio style rooms

very friendly, very clean comfortable room, very quiet place, nice indoor pool, fresh breakfast, laundry room

all is clean and new. good breakfast

parking was close to hotel since i was alone. accommodations were nice area is very nice!!

great room, quiet, excellent staff, good breakfast

laundry facilities were broken

staff was friendly and laundry room was clean so was able to wash clothes that evening!!!

the rooms were very small and cigarette holes in bed spread and it was a no smoking room

although our room was non-smoking the rest of the facility smelled of smoke pretty bad

bed was smelling, not a fresh sheet and pillow cases, room smell like smoking room, and a pet

the laundry room was out of order

outdoor pool was open

wifi, bed was clean and comfortable, liked the change to keurig pods for coffee, nice touch

staff and accommodating, good breakfast with great variety compared to others at similar price point

staff, breakfast, pool, location near store , restaurant and gasoline

the pool loved the music playing and the hours it was open

breakfast was really good too

over priced , you have to pay to park at hotel as well as pay for hotel 33 a day for parking 25 a nite for resort

indoor pool and hot tub was amazing

clean, comfortable beds, great breakfast, nice indoor pool the kids loved

the ice machine and offered laundry facilities were broken

no breakfast- it was just a clean place to stay. a bed and a shower no frills but very clean

wifi

the room was well cleaned. my privacy was not interrupted. the wifi connection was good.

man up twice after midnight, running up and down the stairs after midnight, started a loud car in parking lot

i liked that they had a laundry for guests

the room was next to laundry and still heard big trucks drive by

laundry

laundry facilities to small for building

didn t like that the laundry and maintenance rooms were constantly open

the hotel was also supposed to have guest laundry they did not, the hotel also had no breakfast

there was no washer or dryer in the guest laundry

hot breakfast buffet laundry on site balcony rooms

dryer was out of order and so was the laundry soap machine

no laundry bags in room.

hair dyer, iron, or laundry bags in room

laundry is change operated was the only complaint (need to upgrade to card reader)

everything was functional including elevator, pool, hot tub, ice machines, laundry facilities etc

the laundry room could use more detailed directions for coin usage.

didn't like that they wanted you not to use the laundry

we loved how warm the pools were. we slept great & the breakfast options were phenomenal.

the gym was the biggest gym i've seen at a hotel

we enjoyed the pool and sitting out in the great lounge area

the inside dinning an bar was beautiful

we only stayed one night passing through but my kids were begging to stay longer

the outside pool looked amazing only if it was warm outside for a nice pool day

breakfast was minimal and not that great

breakfast staff was amazingly friendly.

was awsome because there were 2 gas stations, a taco bell and a cracker barrel all in the same parking lot area

breakfast was good but could have been better

early check in was available -1 pm - which was perfect since i had driven straight up from

i am assuming she meant laundry because she was working on the room right next to us

there was turned over laundry container in front of our car with a raccoon under it when we walked to our car

i asked for an extra pillow for my husband that had surgery and was told they would have to call laundry when

laundry was in an alcove outside, and looked dirty

wifi was a bit slow

plenty of parking and clean property.

pool was down and wasn t told upon check in

the breakfast had something for all of us

quiet, breakfast was great!

breakfast was included and had great variety

the lady blamed yall for not telling us about the pet charges

i loved the indoor pool

room service

the friendliest staff ever. beautiful and clean lobby. the beds were comfy. breakfast was good

had a good breakfast. nice staff

water poured from under the sink and flooded some of my stuff (laundry) and i had to use all the towels to stop

loved that there was laundry facilities

was very nice, room was very clean, the kids loved the breakfast choices

kids&cereal, and there's no milk that's not a good thing

was very nice, room was very clean, the kids loved the breakfast choices

the washer machine for laundry is poor and dirty, also the pool closes early

dirty laundry

value for money except that laundry services were not available during our

it had laundry right on sight that was helpful

hospitality and breakfast was great! loved the hot tub too!

my clothes were in a laundry bag and was soaked from water leaks too

kids were running around and noisy

there was a game room for kids to be lids

breakfast due to covid was small but very nice

was just perfect and the heated indoor pool was a real plus after a long drive

breakfast was great every morning

wifi was weak in the room

was disappointed to see one of your staff members was parking in the electric vehicle charging spot and they

to pay for wifi when we spend over a $100 on a room is a little crazy to me

free parking in front of hotel avaliable

laundry facility was great

having on-site laundry is a huge plus and it's more affordable than the local laundromats

the noise that is made when people are going in and out the back door and the laundry room.

folded eggs were not very tasty but for a continental breakfast who can say much

was not there long enough to enjoy the pool, fitness room or the breakfast as we had a

no laundry and the rooms where not that clean. too expensive for what it is.

no one was there to check us out and laundry lady but hollered at us to but the key on the counter

no laundry facilities.

i got to the property and only a laundry person was there and she said i couldn't check in early

the rooms were very small and no guest laundry

i was able cook and do laundry as it was like home yet a vacation

disrespectful laundry loading and unloading by my room6115

we had to wash our own laundry, for the money at least they could clean the room every day!

was a woman working the pool bar and she was having a bad day and she showed it

also 2 bedrooms and 2 bathrooms with a kitchen made for a very comfortable family stay

enjoyed our first spa experience with them, a couples massage

we enjoyed the gas fireplace, porch and bella the dog

cobwebs in the kitchen and dust on the shelves even the bedside tables parking spot for our cottage was

jacuzzi tub, small kitchenette with a mini fridge allowed us to have some snacks for our stay and breakfast in

enjoyed our stay, a homey feeling at the inn, tasty breakfast each morning, great wrap around porch to enjoy

also, when checking in we asked about laundry facilities

laundry facilities didn't completely work.

roaches had to be killed and dryer didn t dry so had to find laundry mat to dry my washed clothes

stay and was told i had to return them to get more even tho we already had taken down all our laundry

laundry room needs attention. no products available for purchase. machines need replaced.

was clean, staff was very nice, breakfast selection was good, they also have guest laundry and they accept pets

the sheets smelled like oil from the bearings in the laundry dryer

on site laundry and a room safe would be nice

i spent an entire day of my vacation looking for another hotel (with laundry facilities), washing everything,

the whole staff very polite, helpful. great breakfast, hotel clean! love this hotel

also had to call for supplies (toilet tissue, bedding for couch bed, laundry detergent)

the condo, a very spacious bedroom and the washer and dryer in the room would have saved doing laundry when we

good location. friendly staff. indoor pool and mini golf. room was very clean.

kids will be kids and let the parents tell the children not the staff

everything was amazing! the only thing i would suggest would be oven mitts in the kitchen.

they had a laundry area to wash your clothes. staff was friendly and helpful was clean.

laundry facility is an extra perk

they don t pay attention to stuff in room like no laundry bags, no clean tissue in box

wifi never worked, never gave the option of any wifi besides a tesla in the parking lot

i actually would wake up early just to go to the breakfast

the evening firepit and roasting of marshmallows was a huge hit with our kids (and me) and a lovely little

they also loved both the indoor and outdoor pools

and the property with the pool and hot tubs plus firepit and rocking chairs make for a great relaxing stay

pool area was really nice

the parking lot was a long walk.

laundry on every floor

an elevator was always a hassle and a long wait (one of the elevators was out of service), the laundry room was

no coin machine in laundry room so it was a pain trying to get change

my son found a girl's sock in his bed (i'm hoping it was stuck in the laundry and not that the sheets weren't

availabilty of restaurants and parking facilities were top notch

drawback i ever have is i wish there were laundry facilities on the 1st floor

no breakfast due to covid 19.

pool area is beautiful and the fire pits are a nice touch for the cooler nights

the only negative was our room wasn't able to connect to the free wifi and the

clean rooms, wifi was great, staff was so friendly, breakfast was delicious.

it even included a washer and dryer witg laundry soap

i loved having the laundry inside my room

having a full kitchen, a balcony that overlooked the area and mountains in the area and plenty of space

balcony was on the parking side, what i absolutely didn't expect

area/views and buildings, the village has a playground, pool, and gym

also, we had reservations and our room was next to the laundry area

needed laundry facilities for guest

on site laundry plus

the two encounters with the front desk staff (check-in and change request for laundry) was somewhat uncomfortable

like the pool to be open later than 11pm

we was right next to laundry room and it was loud around 7am from the staff rolling stuff up and down the hall

the wifi wasnt working good at all

the only issue i had was internet connection, the wifi was horrible

didn't appreciate the kids running up and down the hall, but that wasn't the staff's fault.

had a pool and met our room location and accommodations for our kids

needs updating laundry dryer didn't dry my family's clothes

no breakfast

wifi was not working when we was there and could be a little more clean

the staff was nice. loved the spa bath. the bed was very comfortable

bed and spa tube was great to

the breakfast room was on the 4 th floor. needed to be updated staff folded laundry in the lobby

laundry

of the staff were nice, i liked that they had self service laundry for very good price, and great

deal, but be aware that if you need ice/vending it is only on the 1st and 4th floors and a guest laundry is on

super small laundry room

only little thing was there laundry

husband had an allergic reaction to the laundry detergent that the sheets was washed in, we informed the front

was told there was wifi

the wifi was spotty at best

easy parking, good location for many restaurants and shows

villa was super clean and comfortable had a kitchen laundry and jetted tub

very comfortable unit with everything a traveler could require- washer/ dryer, kitchen, free parking, pool,

just make sure the pool don't turn green

the fact that they had multiply pool and a indoor one

only problem i had really was i m handicapped and getting a parking spot to get my wheelchair out at night

from parking lot throughout the hotel it was clean and inviting laundry machines came in handy

the laundry appliances are old but worked

towel were hard and sticky ( poor laundry)

who asks guests to being their own laundry down

they have a laundry room

they have a laundry room on the first floor that is only $3

there was loud music from the pool area at 7a

staff members from the front desk, pool staff members, and the kitchen staff members

the breakfast/bar area was amazing

pool, rooftop lounge, evening reception, views, rooms, pool tables

we finally had to locate a nearby laundrymat to finish our laundry

was loud with the door opening and closing late into the night and early in the morning and the laundry and

the guest coin laundry was more expensive than the local commercial coin

a little outdated laundry room was small and at the end of hall should be more centralized elevators were more

friendly front desk folks those that work in the laundry and in maintenance

laundry room was messed up (dryer) and pool was not open it was actually really gross

my laundry was stolen and reported to office and was thrown out

laundry room is a joke and waste of money

the laundry room was out of order

went to desk and the laundry

the pool is heated, which is very nice

newer property that's already showing its age. nice safe parking. friendly staff.

the hotel was up to date in furnishings. kids love the indoor pool. breakfast was hot and good.

it was clean peaceful and the staff was nice good variety of breakfast enough parking not trashy

loved the breakfast!

we ask for extra towels and he said he couldn't give us none cause laundry people was already gone

found old laundry in the closet from a previous guest

the way they kept the kitchen when the door would swing open, it made you want to vomit

told my kids the elevator may stop working

there was no way we were going to let our kids sleep there

parking lots were icy should have been salted.

down at 745 grabbed a table went up to wait in line to order only to get up there and be told the kitchen closed

the water park for the kids was so much fun

the water park for the kids was so much fun

5- 2 feet's deep sections for younger kids

arrival in our room there was an unpleasant odor and we discovered animal poop piled on the carpet near the

the pool was such a relaxation perk

pool was not heated, and none of the employees knew if it was fixed

the location is located close to a planet fitness as well

pool could have been bigger.

not enough options at breakfast

from the floor and was loud and moved when you sat down also we wanted to come back and bring our kids in july

the heated swimming pool was fabulous

the pool was clean and had a fun little water slide

breakfast was good. i wish it was a little better. but other than that it was great place

property was clean, friendly staff and my granddaughter loved the pool!

location and plenty of parking. clean room

not able to reach room service

limited hours on bar / food water pressure low stiff beds

i like the idea that it was a pet friendly place to stay and the price for the pet fee was good

the elevator was questionable, and the staff w/dirty laundry use the elevator with the guest

they were doing laundry

they looked at me strange when i asked for a laundry bag

whatever they use with the laundry had the bedding smelling amazing

for 4 towels and wash clothes and she told us to put our 4 dirty towels and wash clothes in their laundry shoot

had to go back to the front desk several times because they didn t have any clean in the laundry room

we do not like the laundry room noise

wish they would have had laundry on every floor

wifi was awful

wifi kept hoping off

laundry facilities had only 1 washer and 1 dryer

they did offer their laundry room after checkout but at that point i wanted to get outta there

since the covid-19 problem, but when i'm paying for a service, i should not have to return soiled laundry to

it is a pet friendly hotel and we enjoyed seeing all of the furry friends but we never heard them as it was

00, beds was very hard, asked for room service before 10:00 like it says, horrible ran out of toilet paper,

no laundry facilities

new, computers with internet access available in common area, free breakfast - nice selection, laundry room

laundry caught fire on our last night, i don t feel staff was prepared for such an emergency in

dryer was apparently messed up because it left black marks all over our laundry

328 at end of hall had a natural gas smell, i think from the pool or that huge laundry vent

fairly new facility. easy access. nice amenities. pool, outside grills, laundry, gym.

laundry worked very good and did the job perfect

staff, excellent breakfast, comfortable beds, close to everything, nice pool, laundry

we had to do laundry there and the washers and dryers were very clean as well, we will definitely e staying

that it had a laundry room

needs a change dispenser for the laundry room.

location, the sitting room, large bathroom, kitchenette, clean,

room was spacious as was the bathroom. plenty of parking and things nearby.

breakfast was great

the wifi for the tv didn't work

i also do not like the fact that there was not a laundry facility on site for hotel guests to use

there is not a laundry room unfortunately, i wish you could have microwave's.

previous guests trash and laundry lining the halls for hours

and the person at the front desk acted as though i was bothering him to open the door to the laundry because

no guest laundry had to use home 2 laundry facility

only problem i encountered was that the dryer in their guest laundry room was not working correctly

expensive issues with laundry facilities not working- but maintenance did ensure that i got my laundry done in

laundry room

best hotel by far,,clean,,friendly staff,,wonderful breakfast

indoor pool was small

breakfast was good and hot

there is an ev charger (4 chargepoint stations) about 200 ft from the hotel (per pay)

the breakfast was great! location was also great!

the bedding was cozy & comfortable- the kitchen has all the amenities of your own home including plates, glasses

breakfast was great. people were helpful as a tourist

the view, close to everything. great breakfast. the shower was perfect. laundry room close by.

bright idea was it with installing bluetooth connected washing machines and dryers in the guest laundry

room was located on the ground floor near the laundry room

room was located near laundry room lint was all in our room and there was an unusual smell in the bathroom

of the laundry to my room was not ideal, the going between building was a pain at times

long walk to room and coin laundry

oh and i noticed on my way home that a laundry is available for guests

near laundry facilities and could hear staff talking early in the morning

my room was adjacent to the ice machine and laundry facility

no room service for breakfast.

the room was very roomy with a full kitchen

were quite enamored with your heated pool

breakfast included is just icing on the cake

breakfast was great each morning

also we had a room facing the pool and the children out there were very loud

clean, great breakfast and layout of hotel and nice gym and free laundry service literally one of best normal

also i liked it because it had free laundry and a large refrigerator with a freezer

the pool could ve been warmer. not a real big concern though.

no utensils in the kitchen

would have liked the breakfast time to go slightly later

also the laundry facilities came in handy after a heavy rain storm

t get any new towels for 3 days of our stay because they didn t have anybody to do the laundry

no plastic laundry bags for dirty clothes

asked to change sheets and clean room and they said they would but did not and trash and dirty laundry left in

have a laundry facility not listed in amenities

no chair in the laundry area.

hot breakfast, clean rooms, location, 24hr gym, and indoor pool

inside pool being open until midnight was nice to not have to rush back to let the kids swim

pool was heated outside so that was great

i call ask 3 weeks to verify fireplace small family room with couch yes mam both times

a blanket for our room due to not having one and was told he was busy and couldn t get it due to laundry being

no laundry in facility.

elevators were horrible the ac in the room was broken the wifi was horrible it never worked roaches in

was really friendly and allowed us to go in to the pool after it was closed because we arrived so late

clean, lots of parking, easy access to walk to things, great restaurant, pool/spa is clean and

it was nice to do laundry at night since this was only one of the three hotels we were staying at on this

clean, family friendly, free laundry facilities

the fact that the hotel is so close to the landing. free laundry use. fairly close to dollywood.

the free laundry room is a nice surprise

with walking distance to the island, breakfast vouchers with a nearby pancake restaurant, and laundry machines

lots of kids but that wasn t a issue

for both smaller children for safer place and the other swimming options available as well as the breakfast cafe

clean rooms nice pool

the pool was a huge hit for the kids

staff was great! loved the location and the pools. the breakfast wasn't terrible.