villa was super clean and comfortable had a kitchen laundry and jetted tub

the room was great and the pool was great!

very comfortable unit with everything a traveler could require- washer/ dryer, kitchen, free parking, pool,

parking great

mountain views, very comfortable unit with everything a traveler could require- washer/ dryer, kitchen, free

they have a laundry room on the first floor that is only $3

nice views, swimming pool, upstairs play area.

the rooftop bar restaurant lounge and outdoor area are fabulous and the food is great

pool, rooftop dining/lounge, close to everything

cleanliness breakfast and location

an elevator was always a hassle and a long wait (one of the elevators was out of service), the laundry room was

no coin machine in laundry room so it was a pain trying to get change

laundry on every floor

my son found a girl's sock in his bed (i'm hoping it was stuck in the laundry and not that the sheets weren't

shuttle service to dollywood plus a beautiful outdoor pool and adults only hot tub

laundry worked very good and did the job perfect

staff, excellent breakfast, comfortable beds, close to everything, nice pool, laundry

fairly new facility. easy access. nice amenities. pool, outside grills, laundry, gym.

that it had a laundry room

pool, grills, and laundry.

previous guests trash and laundry lining the halls for hours

no guest laundry had to use home 2 laundry facility

i also do not like the fact that there was not a laundry facility on site for hotel guests to use

and the person at the front desk acted as though i was bothering him to open the door to the laundry because

there is not a laundry room unfortunately, i wish you could have microwave's.

someone may think about high price but it is not at all compared to the excellent service, great breakfast and

slept in and ate leftovers loved having the kitchen

the room was clean and i liked the separate kitchen area

also, breakfast lasting an extra 30 mins through the week would be nice

breakfast was great. people were helpful as a tourist

we had 2 spa treatments and then spent a couple of hours at the pool

and every staff person i encountered was friendly and helpful - from the front desk staff, to the pool staff,

our kids enjoyed the complimentary 7pm marshmallow toasting each night

00 valet parking that we were not made aware of

the bar areas and the feel of the resort.

oh and i noticed on my way home that a laundry is available for guests

long walk to room and coin laundry

near laundry facilities and could hear staff talking early in the morning

my room was adjacent to the ice machine and laundry facility

the kids really enjoyed staying there and not having to leave to go anywhere

plenty of parking and easy to get to

a covered toddler area with slide open to the out door area, two fire pit areas, a game room, a kids grass area

down at 745 grabbed a table went up to wait in line to order only to get up there and be told the kitchen closed

room service was horrible. this is the only reason i gave bad reviews.

my kids loved the water area

a blanket for our room due to not having one and was told he was busy and couldn t get it due to laundry being

no laundry in facility.

the adorable mini golf course right next door

water pressure was weak and so was the wifi

the location was perfect the room was nice liked the fireplace.

also i liked it because it had free laundry and a large refrigerator with a freezer

clean, great breakfast and layout of hotel and nice gym and free laundry service literally one of best normal

no utensils in the kitchen

clean, friendly helpful staff, nice pool, family social hour was a nice unexpected treat

the swimming pool was very shallow.

a special thank for dana for the late check out

the parking was a little hard, i have a handy cap and the handy cap spaces were always taken up, maybe

room service was available only by request.

not able to reach room service

staff, cleanness, price, pools and hot tub wonderful, and clean

they did offer their laundry room after checkout but at that point i wanted to get outta there

laundry facilities had only 1 washer and 1 dryer

since the covid-19 problem, but when i'm paying for a service, i should not have to return soiled laundry to

loved the porch with rockers and fireplace

swimming pool perfect for family and kids

found old laundry in the closet from a previous guest

we ask for extra towels and he said he couldn't give us none cause laundry people was already gone

beautiful room checking night time early in the morning the good breakfast use a hot tub pull very nice and

was difficult getting in or out of hotel parking lot due to traffic

the hot tub land pool were so nasty i was afraid my kids would catch something ajax won't take off

the room was large and loved having the kitchen

clean and nice kitchen setup availability. modernized rooms.

the property also has a beautiful swimming pool and a grilling area open to all guests, yes, bring your own

breakfast is the best any hotel has to offer

location to patriot park and pottery house and the plaza next door. the breakfast

the pool was a huge hit for the kids

very clean, loved the pool

my grandson love the pool he had a blast

the kids were happy

the staff was wonderful. the rooms were exceptionally clean and the breakfast buffet was great.

also the laundry facilities came in handy after a heavy rain storm

needed to do a load of laundry

fitness room laundry room perfect location different places to set and read or chat

t get any new towels for 3 days of our stay because they didn t have anybody to do the laundry

asked to change sheets and clean room and they said they would but did not and trash and dirty laundry left in

with walking distance to the island, breakfast vouchers with a nearby pancake restaurant, and laundry machines

the free laundry room is a nice surprise

clean, family friendly, free laundry facilities

laundry room could have been easier to find.

the fact that the hotel is so close to the landing. free laundry use. fairly close to dollywood.

we were on the 3rd floor had to go to the 2nd floor laundry room

did have a laundry

i couldn't use laundry room or ice machine

i didn't like that at all, the staff told me it cuts down on laundry, so it made me wonder if they wash all

rooms smelled and were not very clean. elevator, laundry and parking lot were dirty.

the room was large, pool area was great for the kids.

not enough options at breakfast

breakfast was delicious

my kids loved the pool with the slide

fitness room treadmills didn't work

no chair in the laundry area.

you could see the farris wheel but mostly just the back of paula deens restaurant and the hotel's parking lot

front desk staff spoke to my kids everytime we walked in

the wifi was a little spotty in our room. couldn't send out pic texts.

the parking isn t ideal as it s across the street. the breakfast area needs more tables

needs a change dispenser for the laundry room.

it was awesome. room was nice, breakfast great and the indoor pool very niceud83dude01

outside pool had a slide. was excellent. kids loved it.

the kids loved the pool and breakfast

staff was very helpful and it was clean, the breakfast was delicious and the pool was fun for kids of all ages

rooms. beds uncomfortable, staff rude , rooms dirty m. laundry (dryer) expensive didnt dry

our second room was by laundry which they did all night

the laundry room needed some tlc. ecerything else was great.

the laundry room didn t seem very secure to use

laundry facilities, too cold to wait for clothes , didn't want to leave them and didn't like having

laundry is whole thing in our world

room was on second floor of building b and it had the laundry room near my room so the dryer started going 8 in

24 hr laundry and gym were on site

i enjoyed the laundry area

i ve stayed here multiple times and just learned of the laundry facility as well as the gym

laundry room

only problem i encountered was that the dryer in their guest laundry room was not working correctly

expensive issues with laundry facilities not working- but maintenance did ensure that i got my laundry done in

the breakfast was so good i look forward to going back

on 1st floor near kitchen & there was as always a strange distasteful smell in the hall

manager is kind, zach can get you discounts on events, love the lazy river, game room, and laundry

scent of the laundry stuff was way too strong, the hot tub wasn t working, the ice machine on our floor wasn

when asked they explained behind on laundry but would get me some -gave me 4 hand towels for 4 adults

there was a game room, laundry we used both

house keeping and laundry workers were dressed in inappropriate attire unbecoming a hotel worker or professional

you need to use the laundry facilities there are no change machines and the washer and dryer only take quarters

make the laundry facilities cc/debit card friendly

is a coin laundry with one washer and one dryer

i do not care if it was put through the laundry

i didn t mind making my own bed but had issues with trash and laundry and i had 2 kids and i wish we could

the room they put us in still had dirty laundry and trash from the last guests

exactly what my kids wanted with the pool and hot tub

and also the wifi was a slow, bad connection, and it felt like dial-up

pool was perfect location. breakfast was great with many options for everyone in our group.

the bar could have been open later

no laundry. ice was only on 2 floors. not much close parking

location loved the ice machine and laundry room and the outside pool and the beds were

the elevator was questionable, and the staff w/dirty laundry use the elevator with the guest

they looked at me strange when i asked for a laundry bag

couldn't make change for laundry facilities

room was located on the ground floor near the laundry room

room was located near laundry room lint was all in our room and there was an unusual smell in the bathroom

bright idea was it with installing bluetooth connected washing machines and dryers in the guest laundry

the view, close to everything. great breakfast. the shower was perfect. laundry room close by.

of the laundry to my room was not ideal, the going between building was a pain at times

a little outdated laundry room was small and at the end of hall should be more centralized elevators were more

friendly front desk folks those that work in the laundry and in maintenance

it took me 3 hours to dry 3 small loads of laundry

only issue is: my room was directly in front of laundry. ummmm, that sucked.

was loud with the door opening and closing late into the night and early in the morning and the laundry and

the laundry appliances are old but worked

i had to use the laundry mat, it was small but the machines worked fine

towel were hard and sticky ( poor laundry)

at least they were kind enough to give us a dollar to dry our clothes in the laundry facilities

from parking lot throughout the hotel it was clean and inviting laundry machines came in handy

husband had an allergic reaction to the laundry detergent that the sheets was washed in, we informed the front

only little thing was there laundry

easy parking, good location for many restaurants and shows

couldn't get signed into wifi

free wifi

broken laundry, dirty room when arrived

made noise every time we got out of bed and the room they gave us was right next to the hotel laundry room

they actually accommodated our early check in which was amazing!

they need a different way to do the breakfast bar and need more than one waffle maker

they have an absolutely amazing staff in the kitchen area

had to go back to the front desk several times because they didn t have any clean in the laundry room

we do not like the laundry room noise

wish they would have had laundry on every floor

i loved the spa bath!

the pool and outdoor seating area and fire pit closed at 10

really any issues other than quarters not being available to do some laundry but by the middle of the next day

i liked the idea of having laundry facilities

who traveled with us rec'd the only 1 st floor room which was next to the hotels laundry and maintenance room

clean rooms, good breakfast and laundry facilities.

laundry rooms (only tide in the pay for dwetergent) close to many things to

laundry

laundry facility onsite it excellent, staff was friendly, and parking was not bad at all

the breakfast room was on the 4 th floor. needed to be updated staff folded laundry in the lobby

super small laundry room

hallway crowed in the morning with laundry baskets as cleaning staff was preparing for the day.

needs updating laundry dryer didn't dry my family's clothes

pool could be updated, the inner liner was peeling, had partical floating the water and very cloudy

asked for a spa tub and they didn't have one but it wasn't there fault when i booked the room i thought it was

for everyone complaining about the wifi not working- it *does* work but you have to ask for the password

didnt have breakfast.

we was right next to laundry room and it was loud around 7am from the staff rolling stuff up and down the hall

parking is a little difficult if you have a physical disability

i even liked the pool just needs to be bigger

didn't appreciate the kids running up and down the hall, but that wasn't the staff's fault.

pool was clean and poolside fire pit very nice

laundry caught fire on our last night, i don t feel staff was prepared for such an emergency in

i did not like just wish there were laundry facilities on every floor and more than one washer and dryer in

328 at end of hall had a natural gas smell, i think from the pool or that huge laundry vent

no laundry facilities

without your eyes burning staff was not very friendly dryer was not working when we went to do laundry

the housekeeping laundry room was across the hall from us, not sure if that had anything to do with the noise

cleanliness and availability of water, coffee, 24 hour pool and laundry and breakfast

we were on the first floor near the laundry room and pool so, it s possible that was the reason why

how the pool is open 24/7 as well as the laundry room, the snacks you can buy at the front desk and coffee makers

i woke up both mornings with red swollen eyes, it was one of 2 things the pets or the laundry detergent used

the two encounters with the front desk staff (check-in and change request for laundry) was somewhat uncomfortable

on site laundry plus

also, we had reservations and our room was next to the laundry area

needed laundry facilities for guest

we liked the size of our room. there was a couch and a table and chairs. great wifi reception.

i enjoyed the friendliness of the staff, the heated pools, modern gym and laundry room

parking was too far away from the hotel.

rooms for a family of 4, beautiful hotel, very nice pool with a lazy river (the kids loved it)

easter eggs hidden daily were a lovely touch for the kids and bonus points a great find

the room was clean the amenities the pool open 24 hours everything staff was wonderful

i made use of the laundry in the hotel which was a plus

downstairs to laundry facility, and that housekeeping was very limited

i appreciate the laundry, gym

staff was friendly but not helpful when confronted with issues (ie: laundry)

), and extras (b fast/pool/laundry)

the condo, a very spacious bedroom and the washer and dryer in the room would have saved doing laundry when we

also had to call for supplies (toilet tissue, bedding for couch bed, laundry detergent)

resort was great, kids loved the pools and hot tub

the kids loved the play ground and putt putt golf

liked the space and the fact that we had a kitchen and jacuzzi tub

i love they offer guest laundry because we stayed longer than planned and needed to use it

thank you that all linens had no smell of laundry detergent

the indoor pool, free breakfast, and laundry facilities were great

was location beside the laundry/housekeeping room

very thankful for the laundry room on site as well

door on semi closet with some amenities like laundry bag, luggage rack and hangers would be nice

came and took notes, beds weren't made again on second day, but was advised because the laundry was still being

the laundry room was great and enjoyed the fire pit.

well equipped laundry room

this hotel had a laundry room that allowed us to clean our clothes

loved the space inside. laundry room, and the kitchen is great.

the laundry room and floors looked really clean too

towels to laundry and pick ip clean ones

bath towels, pool towels, laundry soap, kitchen basic utensils

i loved the location, i liked that it had a kitchen, its own laundry room; i felt like home.

space in the room,the kitchen area,pool,and laundry onsite

laundry facilities were broken

machine was at the other end where we were, confusing how to get there it was long walk, no laundry basket, not

loved the fact there were laundry facilities on property.

the guest laundry was clean and the room was clean

drawback i ever have is i wish there were laundry facilities on the 1st floor

the breakfast was disappointing and we went to other restaurants for breakfast

clean rooms, wifi was great, staff was so friendly, breakfast was delicious.

our room faced the parking lot

quick breakfast had variety of cereals, muffins, and fruit

there were some basic starter items like paper towels, dishwasher detergent, and one pack of laundry detergent

the lazy river the location the accommodations the laundry in each unit

easy parking and the main lobby offered free coffee/tea and treats throughout the day, along with laundry

condo was stocked with dishwashing supplies, one load of laundry detergent and enough trash bags and dishwasher

i did not purchase additional towels because i would have been charged so i ended up doing laundry on my vacation

i liked that there was a laundry machine on site

like that they had a laundry room & the room was really clean except for the stain on the sheets

bed linens had stains that didn t come out in the laundry

there s also a place for laundry if needed

rooms need a major cleaning! laundry area very dirty and hard to use dryer.

plus, we were right next to the laundry room, and people use it at night

is limited coffee not ok beds and pillows not comfortable laundry machine does not take credit

clean laundry room

at the front desk, often outside the front door smoking no change machine to get quarters for laundry/no detergent

also, i went to the laundry room and only the washer was working so i had to wash my clothes and hang them all

they don t pay attention to stuff in room like no laundry bags, no clean tissue in box

they had a laundry area to wash your clothes. staff was friendly and helpful was clean.

laundry facility is an extra perk

breakfast is excellent

breakfast was awesome

room was facing the laundry room and coke machine

like the location of room because it was beside the laundry room

i would think it would be illegal for children to make up rooms and help with laundry

the only thing i didn't like was the room didn't have a balcony or access to a laundry facility

laundry not working

was slow,stairs were on opposite ends of hallways,laundry was in another building with no signage(i seen) no

our room was next to laundry room so lots of noise and there is no sound proofing from room to hallway so you

it was easy to find, and clean with restaurants close by, onsite laundry, and friendly staff.

other minor complaint was only one laundry per building

laundry facilities in a different building

customer service, facilities, like 3 swimming pools, guest laundry, good breakfast

little too close to cleaning staff working and laundry area, but we were getting up early anyway

the laundry and trash was being thrown off the balcony by housekeeping right i

have also been great to have an elevator for those needing one due to wheelchairs or when doing laundry

no heavy blanket/comforter on bed just sheets, not horrible and probably saves alot in laundry

room was noisy beside the laundry

we were traveling with tired kids so the quick process was great

excellant on every thing. parking could be better but other than that great.

the day parking rate at dollywood is 30

the property is on parkway but we could not hear traffic, and the parking lot is as close to being a private

love the idea of having an awesome room, indoor and outdoor pool, laundry room, fabulous service all in one

the laundry cart being pushed outside the rooms was very noisy

clean, two pools, laundry facilities and free

change machine in laundry room

laundry unit near the elevator side, clean and easy to use

the gentleman at the front desk was courtesy, the breakfast attendees were pleasurable and the laundry attendee

doesn't have a laundry but there is one nearby - a very minor thing.

having q laundry bag, but asked cleaning guy and they gave me a waste paper basket liner which worked

the laundry was was right across our room which was awesome also

the laundry was very handy and allowed us to catch up with washing for our travels

the jetted spa tub was unable to fill completely with hot water. we never got to see bella!

i wish the spa was open year round. and let dolly know the same!!! :o)

breakfast was great! and so was the service

breakfast was excellent

if you get a room or cottage with both a spa tub and fireplace, you'll be 100% relaxed

pool is at the adjoining property, rooms were not ready at check-in, and be sure to wash any dishes

pool/hot tub is great

kitchen was huge and great lay out

small and the design with a shallow top tier separated from the not all that deep level setup the kids to jump

pool is very small and the design with a shallow top tier separated from the not all that deep

other guest smoking in the building, not having laundry equipment at the main resort building

laundry facilities were available at a fair cost

no laundry in the lodge. but it was not a far walk to the laundry room at the rv side

we drove and were a slightly extended stay at the lodge we would have liked a more accessible laundry facility

there is a nice laundry facility but it is located in a different building, you ll have to ask the front desk