very friendly, very clean comfortable room, very quiet place, nice indoor pool, fresh breakfast, laundry room

free laundry on site, decent wifi, studio style rooms

she even had towels waiting for the kids and i by the pool turns out we were related so that made the

comments to make, outside of the parking for 2 hotels together can make it a bit difficult to find a parking

easy access, plenty of parking and friendly staff

laundry facilities were broken

staff was friendly and laundry room was clean so was able to wash clothes that evening!!!

although our room was non-smoking the rest of the facility smelled of smoke pretty bad

check in was quick and friendly. they have separate floors for pet friendly rooms

wanted smoking put in non could hear rooom next door

the woman at the front desk once when we checked in and when we left for dinner she was folding laundry in the

pool has been broken and unusable with no advance notice

pool was down for repairs all 5 days we were there

friendly staff, clean modern hotel, good wifi, convenient location to restaurants and i terstate

very clean, love dining area and breakfast. great staff.

coin laundry on site

pillows need replacement and smoking in laundry; bath towel smelled like smoke

laundry room is nice

breakfast was good it was hot it was fresh the staff was very good and friendly they wanted to help

pet-friendly room.

it even included a washer and dryer witg laundry soap

i loved having the laundry inside my room

the parking lot did not have enough parking spaces

1st floor balcony faced the parking lot(minor quibble)

i had a great experience with the bent creek golf village ; staff was incredibly helpful, and the amenities

over priced , you have to pay to park at hotel as well as pay for hotel 33 a day for parking 25 a nite for resort

no wifi

clean and pet friendly was a plus and what i ask for extra was there in the room when i arrived

very well lit parking lot, clean rooms and excellent staff.

the pool loved the music playing and the hours it was open

the laundry room was out of order

wifi, bed was clean and comfortable, liked the change to keurig pods for coffee, nice touch

there is a large area for the pets to play and walk, with waste bags even provided

nicest pet friendly hotel i found, and great value

nice looking pool

the ice machine and offered laundry facilities were broken

wifi

could have had a better breakfast

the breakfast was a joke -

not much of a breakfast

the parking was easy to get in and out of

the room, staff, and breakfast was great.

only 1 thing could have improved this gem of a hotel: serve real butter at breakfast buffet.

it like the parking in the back but the good lighting made me feel safer

didi not know we would be charged an extra 75 for our pet, but i didn't ask either.

breakfast could of been better, but was very good.

breakfast everyday was decent not a lot of options but had the basic needs were met

did not have breakfast. bed very comfy & love the selection of pillows!

the staff from checking to check out and breakfast crew were better than you d ever expect

clean, comfortable, friendly. good breakfast.

liked the fact that there was a laundry room with detergent available for sale and the view

maybe better signage off of i-40 would help , especially at the turn into your parking lot at the bottom of

he was competent but not

good breakfast. waffle eggs sausage fruits

right off hway nice pool area rooms were clean nice bedding

the laundry area is very outdated, so outdated i'm surprised the washer and dryer even worked

pool was very small!

location. price. cleanliness. courtesy of lobby help. continental breakfast

an additional fee per pet is a negative

the provided got breakfast was very good also

only 2 towels for a king room they said someone didn't do the laundry cigarette burns on counter non smoking

the laundry needs to find a fabric softner and use it

guest laundry with 1 working washer and 1 working dryer, coin operated

parking is not motorcycle friendly

parking was great

breakfast was absolutely amazing and the scenery was perfect

the fireplace was so relaxing

weren t able to try out the spa but will definitely be back to reserve a cottage the next time we are back

free parking

breakfast was exceptional and beautifully layed out.

the noise that is made when people are going in and out the back door and the laundry room.

laundry facility was great

having on-site laundry is a huge plus and it's more affordable than the local laundromats

clean, good breakfast, nice indoor pool

clean and pretty good breakfast.

clean, nice pool,

room.was immaculate. very nice from parking lot to lo by to the room. professional staff.

hotel was somewhat dated. hard to access wifi.

clean & comfortable! delicious breakfast & friendly staff!

the staff was friendly and there was a breakfast. the room was great and a great size.

the hotel was also supposed to have guest laundry they did not, the hotel also had no breakfast

great free breakfast

newer property that's already showing its age. nice safe parking. friendly staff.

the breakfast was amazing. the pancake machine was a first for me and my family enjoyed them.

everything, friendly,clean , good breakfast

loud vehicle or motorcycle apparently circling parking lot

i booked a no pet room, my room smells like a wet dog

of the reasons we booked this hotel was so my kids could swim

we have self served pancake, mini biscuits, instant oatmeal, juices, muffins and coffee for breakfast

there was a weird guy waving at kids at the pool.

the pool was such a relaxation perk

my laundry was stolen and reported to office and was thrown out

laundry room is a joke and waste of money

the laundry room was out of order

went to desk and the laundry

laundry room was messed up (dryer) and pool was not open it was actually really gross

excellent staff, pool life guards and service by pool

being close to dollywood and the pool

the only thing we didn't like was the room service breakfast we ordered. english muffins and

our kids enjoyed the complimentary 7pm marshmallow toasting each night

it s beautiful, so much to do. loved the food and all the activities for the kids.

an elevator was always a hassle and a long wait (one of the elevators was out of service), the laundry room was

my son found a girl's sock in his bed (i'm hoping it was stuck in the laundry and not that the sheets weren't

laundry on every floor

no coin machine in laundry room so it was a pain trying to get change

have liked the spa to have later opening time as wanted to try facilities after park and day out but was already

also had to call for supplies (toilet tissue, bedding for couch bed, laundry detergent)

the condo, a very spacious bedroom and the washer and dryer in the room would have saved doing laundry when we

plenty on site for the kids to do

not a resort without spa and fine dining on property

the splash pad for the kids and the mini golf great family place

my clothes were in a laundry bag and was soaked from water leaks too

the pool was the cleanest hotel pool i've ever been in

kids were running around and noisy

no free wifi or internet to check in flights if not a member

was clean and nice, staff was excellent especially the lady serving the continental breakfast

too much noise late at night. sounds coming from the laundry area

no guest laundry.

i got to the property and only a laundry person was there and she said i couldn't check in early

no laundry facilities.

no one was there to check us out and laundry lady but hollered at us to but the key on the counter

laundry room needs attention. no products available for purchase. machines need replaced.

the only thing i didn't like was they didn't have a place to do laundry.

laundry facilities didn't completely work.

that is why i book hotels is for the laundry facilities

also, when checking in we asked about laundry facilities

value for money except that laundry services were not available during our

it had laundry right on sight that was helpful

dirty laundry

the washer machine for laundry is poor and dirty, also the pool closes early

gave room for the kids to move around and play

better pool

the kitchen was great and the place was clean and comfortable.

laundry is change operated was the only complaint (need to upgrade to card reader)

everything was functional including elevator, pool, hot tub, ice machines, laundry facilities etc

didn't like that they wanted you not to use the laundry

the laundry room could use more detailed directions for coin usage.

wifi service is terrible

hallway was littered with piles of dirty laundry outside rooms along with garbage

laundry

the room was next to laundry and still heard big trucks drive by

didn t like that the laundry and maintenance rooms were constantly open

trash in laundry needed to be emptied.

on site laundry and a room safe would be nice

the sheets smelled like oil from the bearings in the laundry dryer

i spent an entire day of my vacation looking for another hotel (with laundry facilities), washing everything,

was clean, staff was very nice, breakfast selection was good, they also have guest laundry and they accept pets

no wifi, breakfast was not good.

laundry facility is an extra perk

they had a laundry area to wash your clothes. staff was friendly and helpful was clean.

they don t pay attention to stuff in room like no laundry bags, no clean tissue in box

no pets,no smoking,clean,friendly, helpful staff. good breakfast. awesome place to stay.

pool was a but small and our room location was right outside the elevator so we heard and gotten

villa was super clean and comfortable had a kitchen laundry and jetted tub

no parking close to the pool at all

nice arcade and gym area

it s wonderful to have a full kitchen

the view was of the pool but could see the mountains

we drove and were a slightly extended stay at the lodge we would have liked a more accessible laundry facility

there is a nice laundry facility but it is located in a different building, you ll have to ask the front desk

laundry facilities were available at a fair cost

no laundry in the lodge. but it was not a far walk to the laundry room at the rv side

other guest smoking in the building, not having laundry equipment at the main resort building

disrespectful laundry loading and unloading by my room6115

i was able cook and do laundry as it was like home yet a vacation

we had to wash our own laundry, for the money at least they could clean the room every day!

the property needed lighting along with walkway path to the indoor water park at night time.

was a woman working the pool bar and she was having a bad day and she showed it

laundry not working.

we were told that the laundry facility was available but there was an out of order sign, lady said they wouldn

24/7 laundry, was woken at 3:30 in the morning by music coming from an android phone by man doing

the guest laundry was out of order

no guest laundry!!!! no snack machines on any of the 7 floors!! need to add guest laundry!

the laundry was was right across our room which was awesome also

having q laundry bag, but asked cleaning guy and they gave me a waste paper basket liner which worked

loved the location, large comfy room and access to a laundry.

doesn't have a laundry but there is one nearby - a very minor thing.

was no laundry facility on the premise and i had to drive to another location to wash clothes

drawback i ever have is i wish there were laundry facilities on the 1st floor

not a whole lot of parking space but at least it was free parking!

parking is not very big but it ll do.

pool with slide and splash pad fireplaces were very nice walking distance to ice cream and store

breakfast was very limited. wifi was not good - very slow. location was great.

they have a laundry room on the first floor that is only $3

the gym was well equipped

loved the breakfast and the evening reception

the breakfast bar food was sparse and cold

friendly staff & pet friendly hotel

laundry facilities were broken

the guest laundry was clean and the room was clean

loved the fact there were laundry facilities on property.

machine was at the other end where we were, confusing how to get there it was long walk, no laundry basket, not

space in the room,the kitchen area,pool,and laundry onsite

there were some basic starter items like paper towels, dishwasher detergent, and one pack of laundry detergent

the lazy river the location the accommodations the laundry in each unit

also, if we are asked to launder the towels you should provide laundry

loved having the laundry facilities available

great location, cozy and well furnished we even did a load of laundry during our stay and beautiful

clean laundry machines ($1

no working laundry machines, without out of order signs on them, as advertised

apparently don t use bleach on the laundry

room could use a little more lights, and no laundry access. wish i could have stayed longer.

i asked for it to be cleaned and they came and took the trash and laundry but that is all it was dead bugs in

went into the room there was a dirty wash cloth (brown on it) in the sink so i went down to the laundry area

the laundry and trash was being thrown off the balcony by housekeeping right i

no heavy blanket/comforter on bed just sheets, not horrible and probably saves alot in laundry

location- laundry carts on front of the window, room was not clean properly, no additional shampoo or

customer service, facilities, like 3 swimming pools, guest laundry, good breakfast

also we had a room facing the pool and the children out there were very loud

pool looked nice, and we noticed the walking trail although we didn't get a chance to use either

along the river next to the hotel convenient location in pigeon forge great room layout liked the kitchenette

were quite enamored with your heated pool

great hot breakfast but lacking in choice

change machine in laundry room

clean, two pools, laundry facilities and free

laundry room needs new machines in there

also needed to do a quick load of laundry no change machine or soap had to go all way back to office for both

we were happy they had somewhere where we could do our laundry too so that was a bonus

room was noisy beside the laundry

the pool was a favorite for the kids!

good location clean room good breakfast good location

breakfast, pool

the room was amazing-giant shower, fireplace, quiet. good breakfast

laundry facilities in a different building

wanted to do laundry, but one of the dryers did not work

shower head and floor were moldy. 1st floor close to laundry had a smell...

was slow,stairs were on opposite ends of hallways,laundry was in another building with no signage(i seen) no

it was easy to find, and clean with restaurants close by, onsite laundry, and friendly staff.

door on semi closet with some amenities like laundry bag, luggage rack and hangers would be nice

this hotel had a laundry room that allowed us to clean our clothes

the laundry room was great and enjoyed the fire pit.

well equipped laundry room

came and took notes, beds weren't made again on second day, but was advised because the laundry was still being

kids running up and down the halls all night

outside pool and spa were nice

the room was clean and i liked the separate kitchen area

we fully enjoyed our breakfast. it was wonderful. no need to go to a restaurant.

spacious room, full kitchen, large bathroom, great shower, very clean, good

on site laundry plus

needed laundry facilities for guest

the two encounters with the front desk staff (check-in and change request for laundry) was somewhat uncomfortable

also, we had reservations and our room was next to the laundry area

price was good , parking is good easy access to parkway is great.

fairly new facility. easy access. nice amenities. pool, outside grills, laundry, gym.

we had to do laundry there and the washers and dryers were very clean as well, we will definitely e staying

staff, excellent breakfast, comfortable beds, close to everything, nice pool, laundry

laundry worked very good and did the job perfect

maybe add a change machine in the laundry room so you don't have to bother the front desk

is limited coffee not ok beds and pillows not comfortable laundry machine does not take credit

clean laundry room

at the front desk, often outside the front door smoking no change machine to get quarters for laundry/no detergent

also, i went to the laundry room and only the washer was working so i had to wash my clothes and hang them all

plus, we were right next to the laundry room, and people use it at night

i liked that there was a laundry machine on site

of the first floor and the first night we were woken up every few hours hearing someone do their laundry

like that they had a laundry room & the room was really clean except for the stain on the sheets

laundry area is just by the stairs, but costs money

i didn t like having a room by the laundry room

like the location of room because it was beside the laundry room

laundry not working

laundry out of order

the laundry room was clean the washer and dryer worked really good

the only thing i didn't like was the room didn't have a balcony or access to a laundry facility

laundry facility was great

didn t have washing powder did laundry. was out of stock. had to make a trip to the store.

asked to change sheets and clean room and they said they would but did not and trash and dirty laundry left in

no plastic laundry bags for dirty clothes

needed to do a load of laundry

the room they put us in still had dirty laundry and trash from the last guests

beds were extremely comfortable, the breakfast bar was good also

there was trash left in our room from previous guest. wifi was not all that great for me.

check in was fast room service was quick it was very nice that we got clean towels and wash rags

the pool was awesome-it was warm and had a waterfall as well as a hot tub

also i liked it because it had free laundry and a large refrigerator with a freezer

clean, great breakfast and layout of hotel and nice gym and free laundry service literally one of best normal

spacious rooms and a small kitchen was great

kids

the swimming pool was very shallow.

there is not a laundry room unfortunately, i wish you could have microwave's.

i also do not like the fact that there was not a laundry facility on site for hotel guests to use

no guest laundry had to use home 2 laundry facility

and the person at the front desk acted as though i was bothering him to open the door to the laundry because

previous guests trash and laundry lining the halls for hours

we was right next to laundry room and it was loud around 7am from the staff rolling stuff up and down the hall

i would have my kids run down the hall to press the button in advance

i would have my kids run down the hall to press the button in advance

but the wifi service is weak and slow and not easy to access

a small but clean pool area located in the back away from traffic and noise would be great for kids