good selection laundry available

laundry facility was free

that the room with the children was directly across from the staff laundry, which was loud

and elevator was broke had to carry everything up to 3rd floor, guest laundry had no heat in dryer

we were given a room outside the laundry room &they blasted music at 745am

and room was clean and comfortable has plenty of parking especially for truckers

urine soaked pet room, our dogs are trained, had asthma attack over exteeme urine smell, no offer to change

would check out the hotel across the parking lot before staying here again

clean room, comfortable bed, great breakfast. rish at the front desk was awesome

location clean hotel slept soundly gym is in a converted hotel room with private shower, all hotel chains should

that corona virus pandemic was not going on so we could have ate breakfast.

breakfast could b better

the breakfast was so-so, but appropriate for the price range of the motel

wifi and location

no help with connecting to wifi

laundry services but liked how it was a locked room so didnt have to worry

very clean, comfortable beds & had a variety of breakfast foods

staff was friendly, the facilities were very clean, bed was comfortable, the gym and pool stays open later, n

breakfast was amazing and they had funny puns on their signs

the hot complimentary breakfast was a very nice change to what other places offer

breakfast, while not gourmet, was quite good

the staff was accommodating and the breakfast adequate

location, facilities and breakfast were very nice but the outstanding feature of this place is the host, teresa

the breakfast was great, the rooms were clean & hotel staff was friendly. will stay again.

got to breakfast 20 mins before it closed

laundry was in a wonderful area

my kids liked the free paper cranes at the desk

the parking lot is well lit which is great for women traveling alone or with kids

the gazebo for smokers. the kids enjoyed the pool.

my kids liked the free paper cranes at the desk

they are white so i assume bleach is used to wash the laundry

free parking was a plus

i didn't like people smoking in the hallways. i was disappointed that the pool was closed.

was good other than the pool and spa was closed due to construction

i was disappointed that the pool and hot tub was shut down.

great location, friendly staff, nice breakfast, and very nice rooms.

ighbors were very audible) and us were probably heard too (sorry) , cold pool

smallest pool ever and cold not heated

the breakfast was good, the pool was nice, and though we didn't spend too much time at the hotel, it

only stayed one night, and didn't use pool or fitness area

it didn t have a swimming pool.

clean parking lots

just local channels was a little off and also breakfast options were too less

the parking spaces were a little better, had some questionable cars parked next to me but no damage was

the staff was extremely friendly and i love that there s a gym

good vending options and laundry availability

i like that there was a laundry facility

the lady helping with breakfast was outstanding

in the parking lot

breakfast was good

away from restaurants and other amenities like laundry because the location didn t have a laundry facility

i wish that it were slightly cleaner and that they had guest laundry.

pool was a little cold

easy parking

wifi was terrible, there was no hot tub as advertised, and the breakfast was absolutely pathetic

couldn t break it up because she was too busy answering phones, checking people in and doing laundry

clean room laundry facilities breakfast location

breakfast choices

the room was so clean and comfortable and the breakfast was really nice with several options.

clean and has a fantastic old town charm; it had an extra security at the front doors and large parking lot

liked that they had coffee at all times of day. had a place to do laundry if needed it.

hotel breakfast but the odd thing was they did not supply napkins at the breakfast bar which was very odd

it was a snack breakfast with microwave grits and no jelly. given precautions it was ok

use to have a bar set up, but no longer does with new owner

the fitness center was so bad and the treadmill didn t work

parking lot is used by locals as short cut, they think is their right.

late check out was very helpful

breakfast was on point. cline and friendly staff.

advertise with a full restaurant and bar but actually have no restaurant or bar

pet fee was pricey and pool being closed

laundry room - 2

was discriminated against both me & my guest we tried to enter the laundry room with our keys several times the

the entire staff was very friendly and room service did an excellent job of keeping the room clean during our

pecially cheyenne and erika), good breakfast

free cable tv, breakfast buffet, pool, and gym were included as well

the breakfast was fabulous lots of variety love it ud83dude0a

all good. no gym or pool

the breakfast sandwiches

full kitchen

the room had a kitchen and the parking access was great

laundry facilities on site

guest laundry and gym

staff, laundry not available because of broken machines

the property was clean, and we appreciated having access to a laundry room

my kids would have loved that feature

great breakfast one morning on the way out, with great service

onsite restaurant and bar were excellent

well as dinners) were excellent and reasonably priced

in-room services didn't start until 9:00am and ended by 10pm

be careful with young kids as some of the art is provocative.

laundry amenities and kitchenette

location and the patio. gym looked good

also, since it s a pet friendly hotel it would be nice if they made a place for you to take your pet to the

the pool was nice and warm

there were a lot of noisy kids and families at the lobby/breakfast room

no pool no hot tub pet prices too high for sharing our room with small pet not wirth the monet

could use a grab bar in the shower

surprise pet fee of $150!?! no wonder they are pet friendly.

the valet,the front desk and the bar was excellent

pet fee was $150 for a 1 night stay. definitely not

no cleaning in four days, couldn t get anyone to pick up my tray or trash, not even a plastic laundry bag

huge bourbon bar and knowledgeable bartenders

great location. clean and comfortable rooms. nice fitness center.

check in, valet assistance, restaurants staff, and the ladies for my room services.

5 and 3 did, breakfast, coffee, wifi at reasonable

guest laundry also a bonus

close to riverfront, 4th street live was two blocks, the restaurant and bar

we even had an delay the next day with our business in town and they allowed a late check out

comfortable rooms, liked the pull out couch for our kids!

roof top bar was excellent food was very good

the hotel offers room service but room service was paused

wish that room service had been available

we tried to order room service for breakfast and they lost our order then we had to wait almost 45 minutes for

i like the bar in the hotel

room was clean, friendly staff, loved the late night room service!!

room with mini fridge, microwave, tv, laundry area, clean. reception was great. staff was great.

good breakfast, laundry, gym, pool, game room, office, and coffee

room service was not good. food service took a long time (45-60 minutes) and it was just ok

shuttle available from or to the airport, poor breakfast is only ham sandwich which i dona

we also enjoyed the breakfast in the morning as it provided with an omelet bar and waffle station

no hot tub or laundry area for guests. not really really a relaxing place.

had the last guests laundry left in our room and overall it was clean but could have used a good dusting and

the pool was disappointing, no laundry, no room service.

i would have liked for them to have a guest laundry room

the room next to us 910 had kids in it sunday night

thing i would recommend is microwaves in the rooms and laundry on-site

parking expensive, road noise from interstate, food and bar expensive, no laundry

in room book says daily laundry service monday to saturday but upon depositing laundry on saturday morning before

where to wash your laundry

find any laundry bags that are usually the norm in most hotel closets to pack up dirty clothes

light switch - each lamp needs to be turned on/off separately, noise at night probably from laundry / washing

kids cancer alliance gala

pool seemed not that inviting

the pool was a little chilly but it was clean

manager of the front check in was absolutely amazing to me and my kids i wish i remem his name, the manager from

but just want to use the sauna, the spa is available only between 9 and 5pm, there was no laundry service

there were also no laundry facilities

hotel, great staff, excellent pool area and gym

bill had room service (food) charges that we did not order

gym was amazing

did not eat breakfast.

to be free for all five which i paid for and they gave me a coupon for two adults and two kids under 12 which

elevator was barely working and the staff was not very friendly, and there was no wifi.

indoor pool only

no breakfast, no starbucks coffee, and the coke machine on the 6th floor doesn t work.

laundry room, exercise room and pool were all closed

there is a gym and laundry facilities

the laundry area was ok

plenty of parking

for early check in room was ready when we arrived

clean and had good facilities (decent gym, laundry and fresh cold water bubblers)

fan, no change machine and no one had enough change at front desk or the hotel shops to use the laundry facilities

was small (we had a king), bathroom was good size, restaurant was slow, bar is small but friendly, hotel staff

downstairs bar only had a few selections

that bar and breakfast were not available

pool was closed, hot tub was closed even though i called ahead and specifically chose this hotel

hotel itself was absolutely beautiful, and though i was a little unwell and couldn't go to the pool, the photos

everything! absolutely the nicest hotel i ve ever been in and the pool area was spectacular!

the hotel rooms added kitchenette is a big plus as well as the laundry room.

laundry in sight

location to expo center. breakfast buffet, laundry, and newness of hotel. lots of parking.

the breakfast was very good. plenty of options.

did not use the kitchen but was impressed at its size and amenities

i like the cleanliness of hotel and the access to laundry was a bonus

location and laundry facility great

our stay there and the free shuttle to the fairgrounds was great

the breakfast had a nice variety of items to choose from

the pool the gym and the rooms are awesome

laundry facilities are downstairs with a great-looking fitness area

however, hotel s bar was the part of the stay

to remind people that comes with pets ,they were moving around the food and bar area too much

room design and furniture. enjoyed the fitness center also.

liked the late check out time compared to other hotels

this is the weekend fir big basketball tournament and not having the laundry option was

were shuttled to and from the fair/expo center which was very helpful so we did not have to pay for

primary dislike about the hotel was its shuttle that stopped before all of its guests returned safely

beds were comfortable. had fun in the pool with the grand kids.

heated swimming pool

the very important thing is the laundry option ($1 - washing, $1 - drying) - you will need quarters

laundry room nice perk

too many kids

at the gym the pool and the amenities and how everything was walking distance

nice pool area,also a nice area for outside sitting

room service was a little slow i called and order extra towels it took over an hour and a half to

anything, maaaybe would love room service option because restaurant is so good- but that s really reaching

best hotel lobby bar we have ever been to

room service was quick

room service messed up our order, fixed it, but left our tray out side our door for two days

breakfast every day was very nice and good

the pool was very clean and outgoing the breakfast was delicious

the location and breakfast was excellent

pool was main reason we chose this hotel and the people allowing their kids to scream in there made it where we

out bagged breakfast in the morning was a good idea considering the pandemic

dryer in guest laundry not

the laundry room could have been bigger

quarters to use laundry facilities

the laundry facilities are super helpful

i liked the bed and the easy laundry with soap at the front desk $1.00!!

laundry tickets provided in rooms but reception said there was no laundry service, took no

it could use more sound proofing and self service laundry.

the bed was very hard and the cable on had 1 stations for kids. not alot of choices

families were there for a soccer event -- the kids were out of control, but that is not the hotels fault --

fitness suite and swimming pool

we did not use the pool or anything like room service or laundry

restaurant and bar was under construction.

bar ran out food and beer every nite manager wouldn t get beer out of the back she was very lazy

have been more parking but the entire rear of the hotel parking lot was filled with golf carts

also the hotel shuttle to the expo center was an amazing service that we did not expect, but it made our travel

free parking and clean room overall.

breakfast was good, nice to have kids eat free.

the restaurant closed early due to being slow so i could not order room service.

location is easy to find and the parking is easy on site as well

microwave was outdated and missing a knob and the shuttle service was inconsistent due to the lack of staffing

the laundry room is limited 1 washer 1 dryer it should be 2 washer and dryers

dirty laundry in the hallway all day and evening giving a terrible smell. no toilet seat!!

basic breakfast provided

breakfast was better than expected for the price of stay

would be good if had more options for breakfast and wifi is open its not secured connection every time need to

loved being able to do a load of laundry

laundry facilities were great and front desk exchanged for quarters and detergents

room for a family with kids (i bedroom suite with a big pullout couch)

the breakfast was a big plus for the kids as well

booked a room for 3 with two kids, but only one bed was ready, the sofa was not prepared and there were no sheets

very clean, friendly staff and the courtesy shuttle was very great!

the room had everything and the wifi was very good

parking is shared by multiple marriott hotels next to each other and across the street

fridge wasn't cleaned out from the previous guest but it was late and my kids already fell asleep so i left

hot tub was not working and the pool was ice cold

of hotel, breakfast and coffee was a welcomed bonus, convenient ice machine and laundry on each floor was amazing

i needed quarters to do laundry

convenient location for early morning flight. shuttle was quick.

friendly staff, useful shuttle.

thus, the kids couldn't swim

the gym had all the required equipment, a swimming pool, and laundry facilities

loved the full kitchen that was available, along with plates, cups and utensils

also for the first couple of days, the pool was broken so i had to pay for entertainment for the kids that the

the kitchenette was cute

the amount of underage kids walking around

nice fitness

the breakfast was really good, and the shuttle service was good

staff - desk, shuttle driver, etc

the breakfast was really good, and the shuttle service was good

parking was limited and breakfast very crowded with limited seats

lack of laundry facilities

but the young lady who checked me in was nice, explained the laundry situation, (that s how i knew to go next

m unsure if this is even tied to the hotel but the shuttle pickup driver (a lady) was unhelpful when picking

lack of parking. there was a car show in town.

inconveniently located ev charger.

i had an issue getting my laundry cleaned, it was never sent out.

pool was extremely small, but we were with a bunch of kids

wifi and cable went in and out

crowne plaza bar rest open at 4

bit crowded - too many unattended kids in the pool = no hot tub time for us

my room, the pool, and laundry room was clean

they accommodated an early check in and staff was pleasant

my kids enjoyed the pool area

staff and the quiet and my kids loved the pool and it was closet to kentucky kingdom and the food in the

the pool and the gym.

first night there were bags of dirty laundry and garbage in the hallway

not having laundry room for self laundry. no microwave in the room.

pool and rooms

staff was incredible and so was parking security

proximity to the event we were attending and having shuttle.

staff and location were great. please drink with the bar tender.

bar was incredible

it s right across the street from a 3 am bar and it was very noisy and woke me up.

i wish this hotel was pet friendly.

gym facilities well equipped and well maintained

laundry service bar shut 2 of our nights' stay (monday and tuesday) location no breakfast

the downstairs bar was closed and the breakfast wasn't advertised well

very pet friendly hotel

loved the room and the bar on the 6th floor with a nice view

thought the bar staff was in a bit of a hurry to close up and were a bit snooty

laundry was broke ,no sign on it and ripped me off 2 dollars.

need clean laundry

it was clean and there was a variety for breakfast

pool closed

the breakfast was cold, would be great if warm/hot.

laundry rooms

there was no shampoo or laundry bag in room

check in left me with one of the rooms next to the laundry room

as if it was flooded before and now it smells like wet old laundry

the breakfast was rather limited compared to in the past due to covid.

vending machines always broke or empty,laundry never

stains on laundry

that checked me in kept on mumbling and cussing underneath her breath because i asked about the laundry room

laundry room although it's indicated on their list

way there got dropped off and told me i could not book the room because my wife had her head on a laundry basket

but no laundry facilities the dryer was broken

microwave and no laundry area, and staff at front desk is very rude

there were also people hanging in the parking lot so we couldn't sleep

many many homeless asking for money and one pooped in the parking lot

parking facility is ample

laundry facilities are good

on site laundry and 24 airport

nice, staff was amazing, clean, room was amazing, u r able to do laundry there and the breakfast is always a

the laundry was out of service, which sucks, so i had yo bring back all my dirty clothes

laundry room only accepts quarters, but there was no vending for quarters

has laundry on the second floor if you need to throw something in the dryer real fast like we had to

pool was closed.

was great we loved it the room was nice beds were comfortable my daughter enjoyed the pool the wifi worked great

the very best breakfast i have ever had at a hotel!

the friendly staff , the location, the very well lit parking lot .

no quarters available for laundry facilities.no vending machines.

were given a late check out which was awesome, rm was very clean and spacious, courteous staff

breakfast was hot with plenty of variety

clean, quiet and peaceful. wonderful service. breakfast very exquisite.

breakfast was great and location was great and free dryer very great

quiet and comfortable, good breakfast choices and clean

unfortunately, i could not use all the facilities such as the pool and gym or even have the full breakfast,

didn't have a decent breakfast

by the time i got one, we were running late and missed the airport shuttle

air was off when we got there so room was hot. pool area was dirty from the night before.

laundry room could have been closer

laundry room price

facilities were unsanitary, the iron in the room had burnt plastic on it, the guest laundry wasn't working, late

roaches. laundry room always out of order

dirty sink and parking lot

like the space kitchen but no utensils or dishes due to coronavirus free laundry

there s a gym and free laundry

laundry and gym has a faulty card reader

i also like the laundry room

i liked that it was 15 minutes from everything and they had free laundry facilities.

laundry room needs to be cleaner

they didn't even charge the pet fee because he was so well behaved

pet friendly and the enclosed dog area was wonderful.

absolutely loved the game room , full refrigerator, and full kitchen . thought the

full kitchen and big desk

wish the bar would have been open so we could of had a night

pet friendly, which is fine

what they considered to be handicap was that there was a shower chair, a taller commode, and a bar on the wall

the entire room reeked of pet urine

and trashy in back - where our toolmaker was / people with pets in back - $15 each pet per

no microwave or refrigerator. laundry equipment didn't work nor did the drink machine's

laundry services is located in the most unsafe area of the property and has no cameras for safety

have a laundry basket with extra towels in front lobby for guests

room very clean, laundry facilities good

like the laundry facilities

to find the water fountain needs to keep clean the guest laundry room and washer door was

supposed to have a laundry center but it was non-existent yet it was in the room info

needed to do laundry and it was no charge, wow, this was very good, never ran across this

was no clean towels available there was only one person doing laundry for the entire hotel

there was a laundry room or storage room nearby

then when we leave he s in laundry room just looking at us

across the hall was the laundry and maintenance room

location, laundry area, breakfast, hot coffee, comfortable rooms.

friendly staff, clean rooms, very good breakfast, they have a nice laundry room (we didn't use it though), they

to me was the first room down the hall from the desk, across the hall from housekeeping and laundry

the guest laundry room washer was broken and the smell of marijuana was coming through the room vents

out (instead of calling) that took the cake by the way then i had to find my husband (he was at laundry mat

they have a laundry room which is very convenient

desk clerk was nice an helpful, debbie laundry was also an security makes sure u feel safe an that u really are

only one dryer worked on the laundry room

breakfast was ok, however, for the cost of the rooms during special events (derby), it would be

didn t participate in the free breakfast because we always slept in too late

breakfast was very good, and a variety of items were available

the pool should stay open to 11:00.

breakfast was missing juice

the corner of the walk way and it's still there, the constant smell of marijuana in the elevator laundry room,

staff pleasant and helpful, parking great one level. laundry facilities great.

i asked for change for the guest laundry and you d thought i wanted to rob her with the reaction i got

laundry facilities no option for single load packets to buy

we ended up sleeping in a parking lot then driving home 3 hours

spacious, clean rooms. very quiet. appreciated and used the coin operated laundry room.

the laundry/vending area was nice, but only had one washer and one dryer

other recommendations: an in-room safe, a desk lamp, and a soap dispenser for the guest laundry

laundry facilities didn't work with a normal load

coin laundry available for guests, with new washer and dryer

the kids enjoyed the pool

pool was closed

stayed there because you web site said there was a bar and restaurant

rooms kitchen staff excellent chef went out of his way make fresh salsa for my omelet pool guy very

really hate paying for wifi

convenient laundry facility, since i needed to re-wash uniforms for a weekend basketball tournament

the staff was very accommodating and it was easy to do laundry there

the location, cleanliness, and staff was nice. breakfast.

pool and hot tub area was very nice

early check in was accommodated; rooms were comfortable

enjoyed the hot breakfast and my kids enjoyed the waffles every morning

i did not attend breakfast because i slept in. the location of the hotel was great.

no silverware. kitchen staff were rude.

kitchen staff was very friendly and very on top of cleaning

clean. good parking. safe. i like the full kitchen in the room. waffles at breakfast were great.

laundry room has very good washers and dryers

no change machine for laundry.

the laundry

laundry room was woeful. rooms could be cleaner. office not open until 11

it had laundry facilities

the staff said they chased kids all night

there is also a great little coffee shop called heine brothers across the parking lot

the property also has a nice bar with appetizers available

loved the kitchen setup and the beautiful bathroom

the hotel had ample parking and was near lots of stores and restaurants.

laundry not working properly,they said deluxe breakfast but only bread,cake pan waste breakfast

laundry room out of service

pool was broken, 2 choices for breakfast, powdered juice, room filthy, laundry room, disgusting

the pool was a nice feature also having laundry facility was good

the room smelled like dirty laundry. not a happy customer.

facilities: laundry room as very satisfactory

t realize the indoor and outdoor pool are connected

for those pet owners out there the facility is pet friendly even the staff and an area out back with bags

wifi poor

the property offered a pool and a small area to walk your pet.

are no security cameras outside to cover the parking area

in the rooms, bar across patio door was broken, renovations everywhere

price was good, pool was fun and great for the kids

pool was dirty

price was good, pool was fun and great for the kids

everyone from front desk, laundry to housekeeping felt like family

outdoor pool was closed. having an indoor pool for kids would have been best.

breakfast was not up to hilton standards

repair the pool and be honest on the site if it is closed

lack of basic utensils in the kitchen