we were in the suites overlooking the pool and the view was spectacular

of the bar staff was a bit to flashy and not consistent with the rules of the bar

the swimmingpool with private terrace with table and sun beds, kitchen fully equipped, very good wifi connection

- quick and easy check in - fast, free wifi - great quality starters, mains and salad bar at the buffet

wasn't the best, we paid for all inclusive so it was good value for money as it was a buffet for breakfast,

no room slippers, gym cood be bigger, i couldn't connect tv to my phone

we only ate out 1 night out of 10, breakfast choices plentiful, evening meals wide and varied including some

the spa is diversified

very good wifi, i worked remotely for 1 week with no issues

), breakfast was very good and the spa was perfect

was awful paid cash for laundry service and safe rental but card charged

maybe extra bar staff too during busy periods

great choice of food for both breakfast and dinner

kids club great staff fab rooms comfy beds nice food great pool lots of sunbeds

, pool areas were clean , sun beds plentiful and a no reserving sun bed rule which was enforced , breakfast time

was on my own with the two kids and they where screaming while playing and i was asked to tell them to be quiet

pool area and restaurant was excellent and the entertainment at night was of a very high standard

lack of outdoor space for big kids to play.

room was perfectly formed and wifi good. enjoyed the buffet and lovely local wine

for breakfast n the morning ridiculous

nice pool and bar area

the gym could of been better equipped the machines didn t work but it was ok

there is a small gym and a spa which also adds to the relaxation

was a beautiful property, amazing location, lovely staff, good food and the rooms and pool were

there is a small gym and a spa which also adds to the relaxation

the pool area was clean and well maintained, quiet as the hotel is adults only

awful gym

gym equipment was outdated

that hotel was adults only

wifi very difficult to access

lack of laundry service

parking was a little hard in the area especially at night, dinner was not worth the money

the bar maid zsanett was so accommodating and couldn't do enough for us

pool times were a little on the shorter side, with it been middle of summer the pool was shut at

parking

very little if i was being picky i would have liked a self service laundry on site

the kids club was absolutely amazing! elena was incredible!

food was excellent so much choice especially breakfast

safe place for little ones, excellent kids club, playground and kids pool

the children's entertainment and kids club and animation team were excellent with the children

they had laundry service or on-site facility

needs a washer on site or daily laundry services

if you have a late check out changing and showering in the laundry cupboard isn't ideal.

all the staff from reception restaurant bar staff and cleaners are so efficient friendly and run a great service

some way to make coffee in the room without calling room service would be like a cherry on the top

location lovely hosts clean spacious indoor pool

liked the premises in and out it had its own interior swimming pool totally stunning and a we could choose any

tv in the room was not functioning properly. wifi was very sporadic.

nice inside pool

beautiful location...stunning view...accomodation was luxurious with stunning indoor pool

loved the gym

the wifi is amazing too, i was working and i do a lot of conference calls and the wifi was perfect

breakfast was perfectly acceptable with plenty of food always available

in the room bar water is for 3eur, in the nearby supermarket for 0

location, spotless place, good wifi, friendly professional staff

laundry service is tooooo expensive

woke up by trolleys every morning at 7am as our room was next to laundry

no laundry facilities that i could find

great staff, comfortable with kids, great choice of food

there was never a large queue at the bar and the gin & tonics were very good

great pool facilities for kids

the area was exclusive, and the onsite bar was a real treat

off let me say that the staff and the breakfast in the prestige restaurant were wonderful

spa and gym great also

wifi not the best, only one english channel in bedroom tv's

we were given plenty of hotel toiletries, laundry bags and fresh bottled water every day

with dirty towels (spots and all), not changing linens, not replenishing basic amenities, dirty laundry bags

the wifi signal is ok, but it is quite slow

great selection of food and wonderful entertainment for adults and kids

some rooms are far from the parking slots.

also, be careful what you give into the laundry

food and kids club was amazing, for every day was something difrent and keeping kids busy all the time

hotel was beautiful, clean, modern, really spacious rooms! friendly staff, breakfast was great!

the heated pool in the spa is not really good heated. ud83dude04

staff, good amenities well maintained and clean, activities for kids, modern fitness equipment, spa treatments

to eat with all the families , the noise was unbearable , staff rude , they made you pay for fast wifi , towels

dany and ismael were fantastic at the bar

the spa was nice but what was a let down was we had to book in advance the treatments were not

i would have loved some english bacon at breakfast though

great hotel,, fantastic staff, great breakfast, good adults only swimming pool.

laundry service instructions is incorrect - they need changing / updating

perfect for kids ! explorers club was great especially maria and saria

kids club and entertainment great

the wellness centre including large indoor pool and small gym are free to superior room guests

the preferred room the infinity pool & sealegs bar the location

breakfast is wonderful, with a huge choice of quality meals

millions of kids

were disappointed to have to pay a room service charge for having 2 wine glasses delivered to the room since

only downfall was the bar in block d was not open

free water at dinner (like it does at breakfast) and one free hot drink per day at a hotel bar of your choice

grat facilities for kids of all ages

san miguel as we loved the entertainment in the vintage bar which, had great artists and was very relaxing

very good buffet meals, good kids activities, good sized rooms and lovely staff

location/cleanliness/staff/gym

the bar was lovely with good entertainment nightly

staff were brilliant, restaurant wonderful and swim up pool room just fantastic

i loved the spa and wellness centre and thought it was fairly priced but there were a few small issues; lights

super spacious, modern and for me most importantly clean

we stayed at kids pools as had 4 year old twins

the animation team who ran the kids club were wonderful - not every kids club has people who are actually good

cleanliness, relaxed atmosphere, good entertainment (in the main) nice warm pool, room size, friendly staff &

wifi excellent

loved the whole set up, the pool, the spa and that i could relax and chill

the gym was popular with our group and 2 members of our group enjoyed massages

breakfast was the same everyday.

wifi was great.

gym was poor: small and requiring some repairs

choices, extremely clean, the seafood dishes were fresh and very tasty, domestic, waiting staff, bar staff and

more staff in the pool on the family fun day

highlights were food and pools, room clean and shower fresh

son (5) said there wasn't much to so at the kids club and they didn't get to go outside

great hotel, lovely facilities . gymn, pools, bars and entertainment for kids

asked for a late check out a day before our departure

very bad wifi reception in our room

moved the following day and requested the mini bar that was stipulated

very bad wifi connection. no laundry service. spa closed at 6pm.

there were no laundry facilities and also no kettle in the room.

was great - a piece of everything charming hotel - exterior and interior parking next to the hotel safe place

but the evening buffet selections were mixed and could definitely do with a couple of dedicated kids options

counterbalanced by the following major points and are not adequate to a 4stars structure: - the wifi is working

staff/cleaning/breakfast/laundry facility

kids club, the slides or the kids

heated swimming pools are the must have during the winter, they also offer good gym and great sauna and spa

wifi cut out when the hotel was fully occupied

entertainment more for families/kids

the zen pool bar was rarely open

my room was super clean and the stuff is really nice, they opened the gym just for me cause i was bored and i

the resort is located away from the downtown area so parking was very easy and free

the 2 swimming pools were both lovely, there were activities around the main pool which was fun if you wanted

gym equipment could be updated and we were supposed to get cleaning 6 days out of 8 but it was only

as expected due to the covid pandemic some facilities such as the gym and spa were unavailable, but we had a

chef at breakfast was very obliging with freshly made omelettes and fried eggs for breakfast

some of the facilities such as the pool table and the table football in the pool bar are a bit tired and need

in winter months the internal bar should be open all the time

things to improve- key card in room didnt work to cut off electrics, single use plastic at bar could be replaced

we took advantage of the gorgeous views and sunshine on the pool deck to enjoy a vista of the sea, mountains,

a stronger wifi is needed in the bedroom area

kitchen fine to cook simple meals

a nice and cosy apartment in classical rustic style with a spacious bedroom and a full equipped kitchen

parking directly outside was a bonus too

kitchen equipped

excellently equipped kitchen

lovely pool area, very well equipped kitchen for cooking

very nice and large swimming pool with many possibilities of surrounding seating

parking right in front of your object

beautiful courtyard and great access to the pool

beautiful hotel, food at breakfast and dinner was fabulous

in where we were offered a glass of cava to the point we checked out, where we were offered a late check out we

the gym is excellent and much better than most hotel gyms

great stuff especially in the spa - good location - nice gym, there is everything you need for a workout - nice

the hotel also boasted fantastic facilities, including a beautiful pool area, well-equipped gym, and excellent

the marine also has a laundry (€4) which made the flight even more easy

great breakfast! friendly staff. great pool facilities. delicate everything. good family hotel.

moved rooms, newly renovated, addition maintenance and wifi problems

breakfast was a buffet & everything on offer from cereal to omelettes to croissants to fruit & the

great staff. kids loved being there.lovely location. great swimming pools .

evening entertainment could be slightly better in the main bar area

reception blamed laundry but its onsite, part of hotel

bar or any service to get a drink in the middle of the day

there is parking available on the street, free of charge

there was no problem with finding a parking spot in front of the hotel

upon arrival, however, we were surprised to find that both the restaurant and bar services were closed for

wifi didn t work too well breakfast isn t exactly fresh out of the oven

very nice, spacious & clean rooms, great terrace, check-in went smooth, free parking on-site

out of town so a bit dead and bar area equally quiet - looks like they rely on bus tours coming in for meals

wifi wasn t working

over the sea and volcanos from the balcony and rom the very large common terrace, convenient bar on the ground

the bar offers a comfortable relaxed environment with menu

more attention to wifi cowerage this is only thing improove

great parking some are covered

there s also convenient free parking

sea view, breakfast, big rooms, very friendly restaurant staff, cat at the parking lot

pool wasn t heated but it wasn t too much of a problem

kitchen facilities were useful

the wifi wasn t the best either

be done with couple little things such as towel rail in bathroom, light and socket in kitchen area but these

no sockets in kitchen area

the bar is also really expensive

the time it was still honouring past bookings so a lot of lillos in the pool,

the pool was great not overcrowded and easy to get a sun lounger at anytime of the day

the gym area is air conditioned and has lots of up to date equipment if you want to work out while you

laundry facilities for guests use could have been better

didn't like that the laundry area was next to the pool table and table tennis table, often lots of bags of

were very friendly and the breakfast was really delicious

gym was a bit small and strangely our tv source was changed which we didn't realise ended couldn't

paula at the mini club was amazing with the kids. lovely girl

this is an adults-only hotel which is perfect for a peaceful getaway in the beautiful lanzarote

gym was very basic

room service: canned asparagus and canned carrots and canned corn in salad - not exactly what we

location for exploring puerto del carmen. lack of parking.

parking could be an issue.

my wifi was perfect but my partner did experience some connection issues.

breakfast was fantastic

very busy - so although beautiful it wasn’t adults only - can be hard to relax with kids running around

we where also allowed a late check out

automatic lights in the toilets that turn off very quickly!! lack on on site gym

and attentive to needs, good location, pool area spotless and has a great little poolside bar/cafe area

breakfast was amazing plenty of choice staff in reception were very helpful complex was so clean

the main pool is the perfect depth for children and adults and well maintained with ample sun beds, there is

very good and plentiful, sun loungers , pool, reception staff very helpful, apartment really nice, beds very

were no english speaking channels on the tv and the wifi was not great

of activities and places to eat out, to an extra cup of delicious coffee, help with laundry or just a friendly

and with plenty of parking available, i never had to worry about finding a place to park the rental car

owners but in particular well done to letizia that has helped us buying flowers and booking a spa (excellent

also breakfast, with fresh local products and beautiful sea view, is

the team facilitated an early check in and we enjoyed local treats and coffees (all complimentary) while our

no wifi in rooms and noise very early in morning mainly from kitchen

booked two rooms next to each other for my mother and myself& my kids (1&6yo)

wish the spa for massages was open on the weekend, not just m-f

loved that i could walk out back patio door to the pool, bar and restaurant

i took part in two yoga classes in a studio in the hotel gym

complementary laundry service

the quality of the sausage on the breakfast

everyday your suite feels brand new with little treats / extras and almost a free mini bar (spirits not included

the heated pool was great and the views fantastic

early check in/ late check out and all other requests w/o any problem

the laundry machine broke down when we were there and they struggled to get a repair company in, but it

do with a little music around the pool and drop the prices in the bar ,then more people will drink

the pool bar food was amazing the club sandwich was huge

didn't realise one pool was heated and the other not until second last day!

small issue wifi coverage poor non existant in the apts ok in pool and bar

i used the laundry service which had my clothes picked up in the morning and returned the evening of the next

one small suggestion some background music would be nice whilst relaxing around the pool

you could also get snacks at the pool bar at select times when the main restaurant was changed over from

we have now stayed there over the past 10 years and no improvements have been done,, even for kids and adults

gym facilities updated, and sun beds updated, also pool steps a bit wobbly

friendly staff. great choice of food with show cooking. clean rooms. lovely pool.

staff were friendly and engaging location is brilliant, food was excellent pool was the right temperature loved

unique private access to the ocean front is a rare gem; there s tons of space around the pool to sunbathe with

the food, spa and the room

swimming pool was heated & food was exceptional

last room in the house beside busy laundry and side of the road with a mound of earth for

the hotel laundry service was more expensive and only available at specific times, which was inconvenient

the hotel, the in-room coffee-making facilities, and the balcony with a clothesline for drying laundry

plenty to do at this hotel with large pool, jacuzzi, sauna and gym

i had breakfast and dinner included and everything was gorgeous

the small gym was ideal for me to use in the morning before breakfast

very nice facility, close to the beach, clean and friendly staff. animation for the kids

we didn’t have kids but looked to be lots to do for them

location, right on playa de los pocillos, so it s quiet enough to properly relax by the pool in the day but

were nice and big, breakfast was lovely, beautiful hotel

darts we had to leave the hotel to go to a nearby pub where i would had spent my money at the bar watching the

the food was lovely, great choices. rooms exceptionally clean. plenty of loungers by the pool.

possibility to park in front of the hotel, thanks to a spacious parking lot nearby

the hotel is close to the airport and there is a parking in front

i really enjoyed the entertainment and even the kids club staff ( iovack and ingrid) they were both brilliant

market just outside for shoppiing needs, self service laundry, close to the

there's also a laundry room where you can go and wash,dry and iron your stuff for free

loved the spa, free laundry facilities, heavenly massage and midday check out

the laundry was useful and my youngest loved the

the promenade, very close to the beach - parking - spaces available on the streets/hotel area - laundry - they

moment was when we asked for two extra towels and the staff pulled them straight out of the dirty laundry pile

i used the spa and it was great

free parking

lunch option for not all inclusive is limited and room dont have fridge or kitchen spaces.

the snack bar and bar services were great, not much queuing and staff were always pleasant

for an iron and was surprised to hear that you don t provide them (only the chargeable laundry service is

hotel staff insisted on us using the laundry service, which is not practical not enough staff on in the buffet

the room service, i ordered a sandwich of cheese and onion toastie with fries

are fantastic; it s worth giving up a few hours of sightseeing to enjoy the pool, the gym classes, the spa,

decor, clean sleek lines , spacious rooms with great bathrooms, lovely balcony and all really well maintained

laundry, massage, bike rental on site

-when using the laundry services one of the machines was broken for a significant period of days, which obviously

spacious room, entertainment, kids club, food, drinks. everything was amazing

so good with the kids everyone was so nice

joyce from the kids club was outstanding she was so good with the kids and my daughter really was so upset she

lovely breakfast

the main pool was closed for renovation, the mini golf course needed a good sweep out, and styling was generally

wifi is 3 per day for access in your room (not a great reception) but there is a free access

a snack bar for guests who are b&b only would be an added bonus

wifi wasn t good for me !

we had to leave before breakfast but we can say that dinner was very good

should have been more staff at night to support the bar service

we much appreciated our private hot tub and the delightful heated swimming pool

the rooms are big and well equipped, all of the staff take care about covid regulations, nice pool and jacuzzi

the breakfast is very good and the evening meals were good, although it would have been nicer to have

liimited selection of breakfast items

great selection at breakfast and the hotel was in walking distance to all amenities

good hotel for the price - wifi really good with a great location.

wifi did not appear to work throughout stay

breakfast was not good

bar could possibly stay open longer (5pm) but can t really find anything bad about the hotel

the rooftop has a nice pool with a view and a gym

the bar near the pool is very good for drinks and the staff was kind and

wifi connection was a little bit unsteady at times

the gym on the top of the building is a bit small and obsoleted.

have to admit, we didn't like the food in the bar on the 17th floor

i recommend spa treatments, very professional staff great products

the spa treatments were fantastic, the food in the restaurant was superb and the views amazing.

the pool bar closed early.

for the kids, great pool under glass covered roof when the ebb came, and made it difficult to swim close by

laundry facilities at a very reasonable price

waiter didn't pay much attention i was at the bar on the first night for 10 minutes and he ignored me

comfortable & clean hotel, good breakfast buffet

breakfast on the rooftop terrace with panoramic views was the highlight

lovely hotel in a great location. breakfast on the beautiful sun terrace. very friendly staff.

the wifi worked really well and it even had laundry facilities

it was well equiped (full equiped kitchen, washing maschine and coffee maker) and very nicely furnished

kitchen doesn't include basic cooking thing like oil salt stuff

spacious modern design of the room along with good kitchen facilities; wifi; private entrance and

couldn't connect to the wifi straight away but a quick phone call was easy and swiftly dealt with

no laundry facilities on the complex at all

well equipped kitchen and large veranda

wifi signal is good, but the internet speed is very slow indeed

other rooms, worn out towels need replacing, twin beds need replacing should be double option in adults only,

it was adults only it was quiet plenty of sun beds and the view from our room was amazing