kitchen equipped

was clean, the kitchen had the essentials

the kitchen is well stocked with utensils and pans

full kitchen with spices, dishes and full fridge and stove allowed for light cooking

off road parking

you couldn't get a line in the room or get wifi, but that didn't really bother me - it may do some people though

our kids were thrilled with our terrace near the pool, the palms and the pancakes :-) and it is just a

all good bar area nice drinks reasonably priced

great bathroom, big balcony, confortable beds, mini-fridge, kettle and some cups for tea) 2- free parking 3-

our kids were thrilled with our terrace near the pool, the palms and the pancakes :-) and it is just a

with wifi

we loved the pool area and it was a novelty to have a self-service bar for the all inclusive guests

some of the facilities such as the pool table and the table football in the pool bar are a bit tired and need

breakfast was first class, the staff were really helpful in the restaurant

self service bar next to reception from 10am- 6pm

staff/cleaning/breakfast/laundry facility

kids club, the slides or the kids

great pool and slide and gym

very comfty beds. helpfull staff. free wifi.

kids upsolutly loved it and nice bonus was the football area,gym and entertainment

there were no laundry facilities and also no kettle in the room.

very bad wifi connection. no laundry service. spa closed at 6pm.

separated pool area for family with kids

wifi wasn t great in our room

bins in the room (for a room with a small kid, they were full by the midday) - cleanliness of the gym or some

pool area was

very nice and large swimming pool with many possibilities of surrounding seating

parking right in front of your object

lovely pool area, very well equipped kitchen for cooking

love the mini kitchen as this is great for a quick breakfast or lunch at home

location of our room in relation to the rest of the rooms and the pool was excellent

the spa wasn't operating

wifi was very poor. i would definately expect it to work better in a hotel of this level.

gym also i enjoyed but very small when more than two people in it

for adults, good food, variety of dishes, peace and quiet, it s easy to park a car nearby, fine

the spa is just available for adults. sometimes it is to windy to stay in outdoor pool.

great gym area, excellent choice of food for breakfast

fabulous gym overlooking the water

it would be nice to sit at the pool bar and order some food, not just a buffet option

best family room i have stayed in so far just would like separating wall so can relax more when kids in bed,

was perfect, really nice big rooms, great location near beaches and city center, tasty breakfast and dinner

spotlessly clean everywhere; pool staff, bar staff, dining room area and grounds all spotless and well cared

spotlessly clean everywhere; pool staff, bar staff, dining room area and grounds all spotless and well cared

you could hear vibrations from the air conditioning system and from the pool conditioning systems

the resort had good entertainment for kids and kids club to let you and your wife relax together

have a drink or play cards in the lounge and there was no space for us to do it in the piano bar or reception

no water(hot or cold) on one of the nights we stayed. room service food was not very good,avoid.

staff were excellent. plenty of activities to keep kids amused. wonderful mojitos in the bar

everything was perfect from the location to the staff, the room, the breakfast. all exceptional!

san miguel as we loved the entertainment in the vintage bar which, had great artists and was very relaxing

the buffet dining room was a little uninspiring compared the the breakfast terrace - more natural light would

my husband was really impressed with the gym

amazing hotel and the spa was devine

loved everything, from breakfast to minidisco -kids clubs, everything was top class

room service is quick and has a good quality, we didn't have any trouble with that

laundry service instructions is incorrect - they need changing / updating

the wellness centre including large indoor pool and small gym are free to superior room guests

the activities all day for the kids big and small

preferred club breakfast was fabulous every taste was catered for

light snacks from the pool bars would be welcome

wifi not always connecting

plenty of spaces to chill out (3 pools, snack bar, pool bar, games room, spa and much more) all very clean

amazing place with fantastic food and kids entertainment

gap between 6 and 7 pm for eating - nowhere to eat for kids

not enough shade by the pool

parking is available on the street with plenty of space

poor wifi connection.

wifi wasn t working

out of town so a bit dead and bar area equally quiet - looks like they rely on bus tours coming in for meals

over the sea and volcanos from the balcony and rom the very large common terrace, convenient bar on the ground

reception blamed laundry but its onsite, part of hotel

don t understand the logic - 90% of the clientele that week were clearly couples, a few with kids, and maybe

unfortunately, there was no bar, no room service, not even a mini-fridge to store our own beverages

breakfast, excellent restaurant (you have to book in advance via internet), good location to reach

from the breakfast to how clean the place here and to the super nice staff

steam room working,unable to book anything in the spa treatment nobody available as was fully booked up wish i

i would have loved some english bacon at breakfast though

food, lovely suites, very hard working staff, great drinks, beautiful pool area, kids club looked great

beautiful rooms and hotel. pool and grounds were fantastic and food very good

adults only area was a welcome retreat including pool area with bar

also, be careful what you give into the laundry

wifi did not work well in communal areas and often not at all

amazing place kids loved it . food was excellent entertainment excellent highly recommend

incredible (especially the people who worked in the outside seating area at the buffet and the bar staff)

i was not given the wifi code at reception and assumed it would be in the room

my 4yr old loved the kids activities, and the staff were just

spa and gym great also

hotel and the staff were excellent, very friendly staff on reception, the cleaners restaurant and bar staff all

great chill out music in the pool bar for a late afternoon drink watching the sun go down

5min walk , local shops pharmacies etc withing walking distance , fantastic selection on both breakfast and

we were given plenty of hotel toiletries, laundry bags and fresh bottled water every day

with dirty towels (spots and all), not changing linens, not replenishing basic amenities, dirty laundry bags

gym, tennis courts and mini golf are fun activities also

just room service wasn t there

the available gym and sauna are great, the food options are amazing but expensive

room service was good

beautiful hotel, food at breakfast and dinner was fabulous

really enjoyed the preferred club pool

away from the marina, with a paved footpath leading there directly from the hotel - plenty of car parking if

gave us access to an extra pool, with swim up bar and a restaurant next to the sea, as well as a spa visit

the marine also has a laundry (€4) which made the flight even more easy

10 optional deposit if you want pool towels

one member of the bar staff was very grumpy and rude. but maybe he was having a bad day.

a good size gym with sufficient equipment

beautiful pools and lovely spa. facilitated an early check in .

location , great external space , nice pools , spa and gym, good facilities for children, very helpful

of activities and places to eat out, to an extra cup of delicious coffee, help with laundry or just a friendly

we spent most of the time around the pool, enjoying the

wonderful home-made breakfast with much choice served on a beautiful terrace

plus the staff/owner is super kind and the breakfast

breakfast is definitely a highlight

kitchen facilities were useful

wifi and and iron would have been appreciated.

the location was very convenient, close to a grocery store and restaurants, with parking available

the outside lighting around the pool and complex was very tasteful

staff, room was very clean, bed comfortable and great wee kitchen area, very quiet at night, breakfast was lovely

the bar is also really expensive

the time it was still honouring past bookings so a lot of lillos in the pool,

the pool was great not overcrowded and easy to get a sun lounger at anytime of the day

the gym area is air conditioned and has lots of up to date equipment if you want to work out while you

didn't like that the laundry area was next to the pool table and table tennis table, often lots of bags of

laundry facilities for guests use could have been better

spotlessly clean, helpful staff, lovely pool, can't rate highly enough

breakfast was handy to have plenty of options for everyone

the ground in the water park area was all broken and very sore on feet, my daughter fell and cut herself on

struggled opening a few umbrellas around the pool, no help for the lifeguards

the staff were very friendly and room service was exceptional

great views & amazing pool

wifi but stable, about 10/10 mbps

the wifi isn t great and drops in and out a lot

breakfast is very varied and good quality

they have a paddling pool where kids from age 1 to 4 could play, and a large pool beside too

the pool side bar provides a good selection of lunches

pool could be a bit deeper and bigger but we had teenagers so for small kids it would be ideal

only downside was the drink in the bar was expensive compared to lanzarote generally, but i reckon that s

hard to fault - maybe more room around beds at the pool, it was maybe a little bit cramped.

spa shouldn't have been closed sundays - people are on holiday and expect to be able to use service

wifi is very patchy all over the hotel

very good fitness and gym and courts of various sorts at very nearby leisure club (100 mtrs away), i think

travelled with our 2 kids for new year hence we had 2 rooms, the hotel had a new year eve's party which we were

is great, pool, beachfront, breakfast choices were fantastic, cleanliness throughout the hotel, accommodation

wifi was unavailable on several occasions

we were located over the kitchen area and the staff were very very noisy

kitchen area could have been slightly more equipped but not a major factor.

the room and gym and facilities

the laundry machine broke down when we were there and they struggled to get a repair company in, but it

the pool bar food was amazing the club sandwich was huge

wifi was awful, towels smell musky, small and very thin

no own parking spaces

30 which was disappointing for the kids who wanted to have a game of pool

complementary laundry service

i would have liked a gym on site

wifi cut out a few times

early check in/ late check out and all other requests w/o any problem

it s quiet with being adults only and only 25 suites, it was just what we needed

i used the laundry service which had my clothes picked up in the morning and returned the evening of the next

at the pool every day, and the hotel exceeded itself with the food on hogmany and also the free bar for

it was so relaxing beach and pool all in one all in one hotel!

people who enjoy trainig in the gym, gym had no air con and it was a way to hot and equipment could be a bit

bar area was spacious and entertainment each night was great

breakfast was a leisurely affair and staff were excellent

the bar at night is a bit poor for entertainment and closes early enough.

hotel, facilities superb, swimming pool gym sauna evening entertainment, food lovely, staff friendly and

a memorable one, the food was amazing and lots of it, then of to the heated pool and well stocked gym to burn

the mini club for kids was great our daughter (5) loved it

the hotel, the in-room coffee-making facilities, and the balcony with a clothesline for drying laundry

last room in the house beside busy laundry and side of the road with a mound of earth for

the hotel laundry service was more expensive and only available at specific times, which was inconvenient

but you can get free water at pool bar from tap when at pool

wifi was not available in room! it was available at reception, but not worked well (too slow).

food very limited. air conditioning poor in room. no wifi in rooms

the pools etc were just what we needed and the activities were perfect for the kids

gym available if booked in advance

kids areas could do with improvement

coffe.worst ever( only good from a bar when u order)

gym limited, with a little upgrade it could be so much more

inclusive the last two days of our stay to really relax and enjoy the hotel, the pool side snack bar was great

location, buffets were amazing with great selection, pool fab, lounging area fab, spa treatments amazing and

i really enjoyed the entertainment and even the kids club staff ( iovack and ingrid) they were both brilliant

of bedroom furniture my mobility scooter could not use the lifts to the ground floor ,gym, restaurants ,outside

moment was when we asked for two extra towels and the staff pulled them straight out of the dirty laundry pile

in my experience the wifi was good - although i barely used it as i have 120gb of data

the gym is too small not enough equipment

there was a parking outside the hotel, always places available.

modern rooms, food was fabulous, staff very friendly and accommodating, love the chill out bar and area, we

and comfortable resort with rooms with sea views, a good gym and facilities to do your own laundry

market just outside for shoppiing needs, self service laundry, close to the

the promenade, very close to the beach - parking - spaces available on the streets/hotel area - laundry - they

there's also a laundry room where you can go and wash,dry and iron your stuff for free

the laundry was useful and my youngest loved the

for an iron and was surprised to hear that you don t provide them (only the chargeable laundry service is

hotel staff insisted on us using the laundry service, which is not practical not enough staff on in the buffet

the underground parking was also a positive so the car was always cool when we used it

pool area was very nice with loads of loungers

samuel in the bar area went out of his way to sought out our favourite wine - overall never experienced service

-when using the laundry services one of the machines was broken for a significant period of days, which obviously

laundry, massage, bike rental on site

nice games room for kids and reasonable at €1 a game

matagorda shopping centre 3 minutes walk from the hotel, with nice restaurants and bars if you fancy a change

pool area kept lovely and clean

the main pool was closed for renovation, the mini golf course needed a good sweep out, and styling was generally

the mini golf is wrecked

easy parking

kids entertainment could be a bit longer

loved the spa. great that there was room service every day. pool area was well kept

location lovely hosts clean spacious indoor pool

liked the premises in and out it had its own interior swimming pool totally stunning and a we could choose any

beautiful location...stunning view...accomodation was luxurious with stunning indoor pool

tv in the room was not functioning properly. wifi was very sporadic.

common areas, designed in a moroccan riad style, among a covered common courtyard with swimming pool

if you have a late check out changing and showering in the laundry cupboard isn't ideal.

needs a washer on site or daily laundry services

they had laundry service or on-site facility

only down side was the daytime menu / bar food was limited and there was a lot of outside noise late at night

i swam in the little pool on the roof and enjoyed it despite the cold water

adults only

wifi is great in common areas. but in some rooms it's very weak.

the bar which was normally empty when no entertainment was very busy, but we didn't enjoy the singer as

beautiful , great location, the breakfast is amazing , everything is clean, more over there is a gymnasium and

super clean and great breakfast

congratulations to hsk, f&b, guest experience, front office and pool staff

location, superb staff (the restaurant & bar team work so incredibly hard and always with a smile) nice facilities

room service pizza was very poor quality, would not recommend this but we were exhausted from

fantastic and the pool was lovely

only thing i have to complain that in my room the wifi was so slow i couldn't open a single page on the laptop

the pool bar was closed

our room was right next to the children’s pool area where the kids club is and on the other side of the room

pool bar staff were lovely

the kids pool looked great for families and even had a little kids pool bar which was a nice touch

breakfast was delicious and lots to choose from

very little if i was being picky i would have liked a self service laundry on site

sunbeds are uncomfortable getting on their wifi was real hard work evening entertainment a bit like butlins

7 outdoor pools, many bars

wifi connection not good in all area

lovely entertainment team although we didn't have kids with us we joined in

clean and safe pool and gym

the breakfast was limited, the wifi didn't stretch to the balcony and the whole experience felt more like a

also it was adults only so the pool area was really chilled out

parking on the road was sometimes challenging

bed, layout of the bar and compactness of the hotel

was awful paid cash for laundry service and safe rental but card charged

particular the fact that we were located wxactly as requested with a balcony opening out to the pool

was very poor, in that kids mini disco was a very short 25 minutes every night

intertainment program on site every night for kids and elderly people

wifi was fast, but you have to log on again and again

lack of laundry service

nice breakfast, pool side room, worth the price

all meals were good.. near to the amenities although it was nice to relax by the pool.

3 main course buffets (breakfast, lunch & dinner) snacks, ice cream and drink available all day

food was excellent and plenty of it, great bar snacks in between meals, lovely pool area , plenty of beds, i

i arrived it was a very small room so they move us it's was everything and more the staff food spa where just

had an exceptional room, connected directly to the pool

no kids entertaiment

the food was excellent- breakfast was incredible - vast selection to choose from

pool was a little bit too cold so it was hard to swim

covering all areas on a regular basis having to wait a while to order food/drink or go to the bar myself (not

very good breakfast and diner choice; good location, nice view towards to the pool and sea

location , clean, staff , food, waiter service in pool area

loved the gym

breakfast and dinner buffets were great - excellent variety of choices

laundry service is tooooo expensive

no laundry facilities that i could find

woke up by trolleys every morning at 7am as our room was next to laundry

asian restaurant was lush ud83dude0b i absolutely loved the coffee pots at breakfast with hot milk

was good to have access to a gym but it would be useful to have a water fountain and free weights to use as well

we had to leave before breakfast but we can say that dinner was very good

breakfast and dinner good

internet in the rooms could have been better. coffee available outside of breakfast hours.

breakfast quality and should be improved

should have been more staff at night to support the bar service

great selection at breakfast and the hotel was in walking distance to all amenities

and the bar on top floor is a beautiful place to have a drink and rest

like view from hotel very close to the beach, sea, hotel was clean, breakfast very good,staff very friendly

liimited selection of breakfast items

or coffee facilities in the room, some noise late at night from corridors as doors shut loudly room service

pool

the bacon didn't look cooked, and was cold, even eggs straight out of the kitchen

small but very nice gym

location, friendly staff, value for money, breakfast, rooms with sea view, relaxed atmospheres

pool has a good dimension for this period but i think that could be a little small for the high

having enough time to stay and enjoy spa and pool facilities

the wifi was not working most of the time.

the room with splendid views, the size and comfort of the room, the swimming pool, the breakfast

the pool bar closed early.

wifi troubles first 2 days,

laundry facilities at a very reasonable price

lovely hotel in a great location. breakfast on the beautiful sun terrace. very friendly staff.

free wifi and closer to the hospital

breakfast on the rooftop terrace with panoramic views was the highlight

everything is neat and clean, good wifi speed

the wifi worked really well and it even had laundry facilities

it was so spacious with contemporary decor and all the kitchen and bathroom accessories we needed and more

the kitchen could do with a few more utensils such as a properly sharp knife and a sieve, and a few

couldn't connect to the wifi straight away but a quick phone call was easy and swiftly dealt with

kitchen doesn't include basic cooking thing like oil salt stuff

great hotel and amazing breakfast

finally as we are deco lovers our suite with a private pool was amazingly decorated and functional too

the breakfast is an experience and we fully recommend it

a fabulous 4-course breakfast every morning was just a delightful start to our day

the beddings, the wall art, the local gofio and orange sweets for breakfast casa de las flores is an oasis

no laundry facilities on the complex at all

peaceful, private, central/close to shops/beach, clean, bright interior, parking.

suite), friendly and attentive reception staff - karina in particular - constant upkeep of pool and garden areas

the position is great and we met all the old local bar and restaurant staff at various places nearby whom we

well equipped kitchen and large veranda