room good wifi newly refurbished hotel/room friendly reception staff refrigerator in room with 2 bottles of

the breakfast was ok, we ordered room service, and the food was terrible

the hotel has adequate parking (including a free public one right outside the gate)

great proximity to airport, helpful staff, easy parking and good breakfast

we were offered early check in

no laundry service in hotel

of check in and early check in

gym equipment spa closed .

lovely little bar of the evening

the bar staff and restaurant staff are amazing and really make you feel welcome

laundry didn't work but there is another one not far from the hotel

facilities pool table and gym.

breakfast - plenty of options and very good, but dinner not always enough option for kids

good wifi (reach to the apartment but unfortunately not inside)

pool, gym, view from terrace

the pool was a decent size and deep enough; the saltwater didn t bother us

kids loved the pool and its lovely and clean and we were only 5 minutes away from town which is

kids loved the pool and its lovely and clean and we were only 5 minutes away from town which is

told that our 15 year old was not a child he was classed as an adult even though we entered our kids ages on

cocktails were included in all inclusive, pool bar and pool were good, not far from airport

there is a fridge and safe in the room and a laundry rack in the balcony

the pool area is lovely and we had it to ourselves while here

good location and small pool with sunloungers. friendly staff

no paying extra for tv, safe or wifi

great wifi reception, which was a must for us

location was okay, near supermarkets. the pool was nice.

friendly and helpful staff. lovely pool,close to supermarket and restaurants.

the elite pool bar was good for food, average price for drinks

rear patio area , to the front was right by the pool

the pool is good and clean

find a wifi signal in my room but that's to be expected as the rooms are quite spread out

entertainment geared towards younger kids.

food could have been hotter. bar are very utilitarian.

wifi didn't work

are no parasol around the pool which is challenging with the heat especially if you had kids

laundry machines not working

there was a supermarket, laundry and beauty salon on site

i chose breakfast included but loads of people choose the all inclusive formula as i've seen, regardless

the room we got badly needs to be re-decorated, the walls were scuffed and dirty, the kitchen area has seen

the staff were excellent and the bar staff were all excellent

we showed up at the hotel and the reception staff told us how to book as they had no wifi or phone reception

wifi signal was not good

by the swimming pool is bad, especially when you have kids inhaling it

the location,the warm swimming pool,the parking,the staff

kids club is a godsend for families like us with one child

seemingly a lack of communication on things like laundry service, charges for safe use.

that with having a room above the laundry and being woken by machines starting at 0415 every morning wasn't

did not offer a laundry service

very disturbing was that we couldn't use wifi at last morning?!

if you have kids sensitive to that it would be worth asking for a room at the other end perhaps

swimming pool

the breakfast was great with many different options

breakfast was wonderful with a good choice of quality foods

before going to the pool :))) ) no reception in the complex, or super fare away write down the wifi code somewhere

the staff in the adult only buffet restaurant were excellent as were the bar staff

price was great. clean great wi-fi pool looked a lot better this time great location

were situated in front of a small kids play park, which was convenient

has a big pool and friendly staff and free parking

and the great offers at the pool bar

lifegaurd was great with kids

a laundry room in the basement which was great

there is also a laundry facility

excellent laundry facilities

access to laundry facilities (extra charge) large swimming pool and quiet relaxing area

location fantastic laundry facility sauna overall great

wifi kept failing even though engineer tried to repair it

property was very clean and very spacious, the room was cleaned daily including fresh bedding and towels, we

- staff - wifi - breakfast - towels - pool

no room service.

everything was perfect, felt the spa was a little steep at 15 per person for the day expected if you where

bungalow was right next to the maid's laundry house, therefore mornings were very noisy when they rolled out

laundry policy not carried through ie towels were changed every day even tho not left on floor

we were lucky enough to have an upgrade and the room, the setting and the staff were lovely, the breakfast was

kids club staff friendly and helpful

the gym & spa are a bit of a walk away.

i d like there to be a 24hr laundry service on site rather than 72

staff at pool bar were amazing.

business centre at any of the 4 hotels of the resort, the kids club was very disappointing - no indoor place

we found ants in the kitchen area of our room, spoke to the receptionists 3 times but was not interested and

also, no yoga mats in the gym to use but this was probably due to covid restrictions

best to avoid if you re looking for a five star adults only experience as the elba palace is neither

the service, room, views, delicious and beautifully presented room service options, live harp music (and much

breakfast selection was very poor for a five star hotel

loved the pool and delicious pina colada

pool, gym. breakfast. helpful staff.

very friendly, polite and helpful staff, pool temperature was excellent.

hotel is amazing for kids it has everything the view is beautiful it was are first holiday with are toddler

the wifi and phone reception is rubbish and the rooms are tired

great food quality and atmosphere - great kids club also...

so we had no problems with buffet breakfast and too many people trying to feed

amazing room. balcony. pool and sunbeds

nice pool and sunbeds

service at bar patchy.

low-key live music in bar - not too loud to bother guests in rooms

come every year for the golf

t work i headed back to reception to get some towels only to be told there was a problem with laundry and we

great hotel right on the ocean with delicious food and freshly squeezed juices for breakfast

breakfast was amazing

the hotel itself was very nice, 3 great pools, kids well catered for, the staff were fantastic and couldn't do

pool bar could have offered better snacks

my daughter was the only spanish girl at the pool and the kids activities were hard for her

i thought the bar was poor. spaced out seating and not really a bar atmosphere

all inclusive was fine, with good offer of food and drink choices from breakfast to dinner

there was also no continuity with the room service, one day they will fill up our drinks tray in the room and

there is plenty of parking at the front and the walk to the sheraton doesn't take very long

we took advantage of the gorgeous views and sunshine on the pool deck to enjoy a vista of the sea, mountains,

laundry service is tooooo expensive

no laundry facilities that i could find

woke up by trolleys every morning at 7am as our room was next to laundry

lots of parking

special shout out out for the kids club entertainers

found staff at the spa very rude

location, spotless place, good wifi, friendly professional staff

mini bar lacked imagination with choice of drinks

hotel, wonderful food and fantastic beach and swimming pool

refurbishment not to have rug and to update a bit more decoration similar to the new area for the spa and fitness

lack of laundry service

ask them to shut up after 2am the swimming pool is too small and not clear separation of kids and adults

all meals were good.. near to the amenities although it was nice to relax by the pool.

pool bar is amazing pull your own beers yourself

pool bar staff were wonderful

sometimes difficult to find parking space, no wifi and no network in our apartment.

gym could of opened earlier

excellent staff amazing covid safe as well, always cleaning lots of alcohol gel stops, spa and gym area good

the swimming at the roof is amazing and the gym and spa is great, you can only access one day (unless you book

you get only 1 free pass to the gym per stay (we were there 3 nights)

very little if i was being picky i would have liked a self service laundry on site

breakfast and evening meal area too light, felt like a canteen.

the only let down was the food, ok breakfast, lunchtime food excellent, evening not much

the kids club was absolutely amazing! elena was incredible!

also having times to wait for spa centre to open for pool towels

was awful paid cash for laundry service and safe rental but card charged

use of the gym in the second h10 gotel was

staff were fantastic good area near to everything gardens lovely with a full gym in the gardens

choice at breakfast ,nice bar area at the lobby and not very expensive

staff. pool. room. everything.

lovely touches from the daily room service staff too folding my pjs so nicely every day

wifi was weak or unstable, only

the fact it was adults only

wed their fri sat sun but left monday morning at 7 was not even offered a drink and had paid for breakfast

good wifi in the room

good wifi network

a great choice of food and portions at the pool bar were more than enough

when asking for an ice bucket i was told it would be charged as room service unless i ask at the pool bar, i

wifi was really slow - so unfortunate as everything ekse was great

staff were always smiling and eager to help, very clean, nice location for the beach, breakfast was well organised

wifi was extremely poor for the duration of my stay, bedroom suite located on ground floor.

room was huge and spotless, lots of storage for clothes, a fridge, good wifi, bed was huge

the pool bar was closed

spa bath tub was a bit dirty for use.

wifi

the only slight negative is the bar prices

it was very quiet and relaxing and it was adults only

attention to details inside the facilities, the customer care from the staff and the breakfast were great

pool and bar area was relaxing and tranquil

a bit dated, could use new floor covering in hall areas, music at poolside would be nice, pool bar opening at

they had laundry service or on-site facility

needs a washer on site or daily laundry services

if you have a late check out changing and showering in the laundry cupboard isn't ideal.

the rooftop pool & bar was so cool and very private w the best views of the city

lovely rooftop area and pool

liked the premises in and out it had its own interior swimming pool totally stunning and a we could choose any

common areas, designed in a moroccan riad style, among a covered common courtyard with swimming pool

location lovely hosts clean spacious indoor pool

tv in the room was not functioning properly. wifi was very sporadic.

nice inside pool

they had anticipated my later arrival and put together food for me despite the kitchen being closed

protein and lower fat sources at breakfast: contrary to their advertising of higher protein choices, there is

breakfast buffee

the kids club staff had limited english, and only full-day sessions ( 20) are available, with no

sports facilities, 50m pool was super, great value , lane booking system was great

playitas - we stayed in villas which were lovely and spacious with own pool

there are classes for all age groups and varying fitness level

comfortable space, great pool, in peaceful location

we are a family of 2 adults and 3 kids and we stayed in a villa which was perfect for us

the villla was spacious, well-appointed and clean and the pool was bigger than expected.

it would have been nice to have more than 2 washing machines at the laundry room

the hotel has a laundry with 2 washing machines

shop and supermarket onsite, number of restaurants and bars with evening events, self service laundry facility

if you don't want to do anything the pool area is great with plenty of sun beds

conveniently, parking is free, which is a significant advantage considering that we rented a car

the laundry service is provided by an external company which took out laundry bag and kept it for 3

was a perfect stay, great hotel with a fantastic room with sea view, big balcony, very nice food (breakfast

breakfast and dinner buffets offer wide choice of food

drinking water in rooms or at dinner, buffet food was cold, lack of flexibility over gym opening

superb value, lovely breakfast and food at the pool bar

outside pools not heated could have made costs of laundry clearer

sufficient parking spaces for private cars, in close proximity to the hotel's entrance, were always available

the wifi was also shocking never worked during the week, we reported it on the hyatt inclusive app and

warm pool in the winter, great buffet and selections, lovely staff and impressive architecture and

check in very easy. not too much of a queue for bar and restaurant

the hotel is generally clean, and guests can request fresh laundry daily

laundry was a plus, useful for us

breakfast ok - food was a bit samey samey but good hotel

only thing we had missed was we did not realise there was an additional charge for the spa on booking

good animation for children, a water park, varied food (various seafood, paella, etc), very polite and friendly

good breakfast and dinner, the best what we had - smothie and water for free (in halfboard), fresh and

spa was expensive to use. if it was more reasonable it would be used more

i dont think i could ask for more :) great place and i will be back with my kids

the swimming pool was cold.

hotel with all the amenities any top resort can offer (spa, pools , restaurants etc)

english - most of staff was not able to speaks english - but we always find someone who does 2) laundry - this

parking: always have parking space outside

really clean property with lots of cool activities for kids

the room was very good, breakfast, lunch and dinner were perfect

location very central..fast early check in ..very pleasant staff..entertainment excellent

it is better not to use laundry service, i was waiting 5 days for return of my clothes

t worth the money and it doesn t deserve 5 stars because it only has one small pool, the spa is always closed

room was lovely. pool perfect. breakfast superb

and burn those calories after enjoying the restaurant meals if you don t want to use the gym which is small

breakfast and evening meals were excellent, well cooked and plenty of choice