laundry facilities were in the foyer right next to the room

having a laundry machine for the room was excellent, although it needs better maintenance

that i didn t like it, just didn t realize the rooms are designed 2 together with foyer/laundry (great

great location, safe loved the restaurant there and that they had laundry there

the pool chairs need an update, not the most comfortable

the tropical location, the amenities, the food, the plunge pool in our room, the beach, the architecture, and

incredible property, rooms, pool and beach all fantastic

staff around the beach and pool were very friendly

sand bar at positivo was very uncomfortable

the restaurant was bias with dining in for me and my spouse. forced us to do room service.

aside from needing pool towels, laundry seems to be a serious problem here

went to use the laundry mat and was robbed a whole wash cycle

complimentary breakfast buffet was great, the waiters at the restaurant offered excellent service as well aa

was good, but the service was bad, no room service, the staff were not very helpful, except the head bartender

kid friendly... and breakfast

second one was fixed so i could go to the room and when i took the stairs the next day, it had laundry/garbage

was in a room next to the laundry room and had restless night due to the noises of the washing/drying

breakfast and laundry

location was great, the laundry room was very helpful to have in the hotel, the breakfast in the morning was

kitchen staff and room cleaning ladies were nice and helpful

a rental car(uber takes forever because they don t really run in that area) and there is no laundry room

a little run down. bed was a touch uncomfortable. no onsite guest laundry or gym.

they switch our room for another one in front of laundry and everyday we heard the ladies talking loud and

breakfast, pet friendly.

kids enjoyed making the waffles

although i didn t use it i liked that there is a full kitchen available

was completely different from pictures shown it was old and not too clean, they were ants on the kitchen counter

in kitchen, mattress was old and sagging

the kitchen area is clean and nice

it looks it was nice roomie and comfortable but lak of wifi and people who stayed in there the last night i

clean room, friendly staff, laundry room

the laundry machine was broken all week

extremely clean, beautiful, breakfast was fantastic and the staff was beyond great.

good staff and a bar and food in the same place

the view of the parking lot

i would have expected atleast a bottle of water and there was no staff around to find out the wifi password -

than my ipad, the air conditioner was finicky, had to constantly reenter a password to use the wifi and it was

wifi services did not work

was no wifi, limited lighting in the room and there was water dripping from the ceiling right next to my

only if it has swimming pool, it would be fantastic. should think about a narrow lap pool

laundry machine was out of service and there seemed to be no urgency about getting it fixed, so i

the self service coin laundry

after a long trip i loved that we had a coin laundry just down the hallway

also under the laundry room so sounded like planes taking off above you

laundry facilities were out of service during my stay

they helped me coordinate an outside laundry service and also stored some food for me so i could eat the

loved my kitchenette and small balcony

bar played music pretty loud into the night

staff, bar, location, decor, kitchenette, shower.

wifi worked but you had to keep signing in each and every time you left the room

near the laundry room noisy

although the listing says there is a self service laundry, only the washer will accept your money and work

is no laundry service, bike rental

water cooler for your use in backroom with laundry facilities and very dirty

no coffee provided but did have filtered water in the laundry room

noisy . laundry didn't work.

no hairdryers 3) the hotel management and staff are terrible: the cleaning staff throw bags of laundry from one

the kitchen gear was sparse but sufficient.

had leaking air conditioners that were dripping on the bed no blankets on twin beds for our kids

pool too small. was a little bit disappointed compare to the pictures i saw on booking!

to the beach and the city old town i like to vibe of the area had a small pool which was okay, good

the facilities were beautiful and the pool area is really nice; the rooms were huge and very comfortable; and

wifi didnt work in the room

the location is was walking distance from the festival sound of puerto rico, local restaurants, bars and shops

the plunge pool was small but great to cool off after walking around all day

shes stayed in her celphone maybe she was on her break understandable, so we walk through the laundry zone

bar by the pool was not open both times i used the pool and the laundry room only had one washer wish it was 2

i couldnt access to finish my laundry to leave before 2pm

location and pet friendly

shuttle service was not running on time.

don t have laundry

location with many restaurants nearby, free shuttle to old san juan

restaurants and casino on the property and staff was friendly

early check in after getting off our cruise ship. we had a late flight the same day.

clean ,pool , casino ,location ,staff

you need card access to get to the pool, laundry, gym, and to use the elevator to get to rooms

more handicapped parking and less expensive laundry facilities.need more laundry machines!

didn't like that the laundry was ridiculously expensive

staff is very friendly and the breakfast is delicious

on the first day, pablo helped us do the early check in at 6am, allowing us to get some rest after the red-eye

it was bolted down in the lobby in the laundry room

we were able to flag a man walking by with laundry cart, and he said he didn't have us listed for the night

the laundry facilities

no hot water for the shower only one towel per guest was provided couldn t connect to the wifi

doors don't lock to room from hallway, parking extremely dangerous, have to be in hallway to use wifi, walls

loved the guest laundry room and staff was always helpful and genuinely nice

there was a laundry room

the laundry room had only 1 machine that was working

working laundry equipment

no room service or free laundry

having the ability to cook, do our laundry, and

the door was broken so we ended up being moved to a less desirable suite, that took away in unit laundry(one of

), and there was a condensation drip that continuously landed on the sofa bed/blanket, which my kids kept

location, free parking and free breakfast.

i appreciated the free parking and wonderful room service breakfast

the laundry area needs some improvement

rooftop area, fitness center and laundry was closed but pictured prominently on the booking website

was great - close to where we need to board the cruise ship laundry facility was

only had a little knob to turn in addition remodeling so none of the amenities were available laundry gym roof

on my fourth night there i tried to do some laundry before my departure the following day

beautiful hotel with rooftop pool and restaurant. comfortable bed and big room.

good selection of breakfast food. excellent location.

gym space was too small for more than 2-3 people to work out and the breakfast offerings were a bit

, cool unique vibe, rooftop lounging pool, very clean spaces, comp breakfast and very friendly professional

decent continental breakfast in lobby, and gorgeous rooftop pool and cabana area we wish we had made more use

no house keeping (laundry & trash sat in our room all 3 days) no change of linens even when asked

wifi sucked the smoked scented hallway needs more bilingual staff hidden fees for

not the hotel's fault, but the area is very noisy. i believe there was a bar beside the hotel.

pool was a bit cold, no jacuzzi.

pool was green

and just when i was parking the car the phone started ringing and i answered and there was this gentleman on

it was clean and new. the linens were great. close, free parking was greatly appreciated!

good news casa ciana has a parking lot they are upgrading

location and parking

it s a modern, clean and cozy place with a lot of utilities like wifi, alexa, parking, hair dryer, iron,

is centrally located with some parking spaces

the parking is not free as advertised and i was woken up by a guest yelling in the parking lot because

free parking on site is a huge plus

coffee shop around did not open for breakfast until 8 am

breakfast options are limited, just muffins or croissants

a good highlight is that they created a parking lot for guests that was not there before

convenience parking and location. walkable and centric. rebuild historic was impressive.

breakfast was good although to choose from, everyone was friendly and very helpful my husband and i

inadequate self-laundry service

done panhandling for change in lobby of our resort, the dryer didn t even work so we had wet laundry hung all

the only issue is the small laundry facility.

laundry out of order, tv did not work in hotel room, tv was not replaced in hotel room, loud

when isabella came to clean the room, she would always arrange my kids stuff animals in a unique way

biggest advantages it does have laundry room

the hotel's laundry room was a welcomed sight

it says you can have 2 adults and 2 guests and also kids are free

kids friendly

s cool he control the flow people between the beach and a pool very good security feature the bar at the pool

great location, nice views, friendly staff, self laundry service

bring some smaller bills to use if you plan on doing laundry

the wifi is not working good

hotel is in a good location within walking distance to several restaurants, bars and shopping

for almost $400 a night there was no breakfast or even free wifi

the design the pool the whole entire set up

place was amazing overall highly recommend for an adults only experience

breakfast to the room was served in plastic cups and burger packaging

pool

breakfast was not good the eggs were two salty both times i ordered them, the bacon was greasy and

the aesthetic was lovely, the kid free/adults only was the vibe and the beach view was gorgeous.

we were looking for a hotel that s adults only and this was it

nice location beautiful building pool restaurant bar staff management all very good

they advertise an adults only sexy vibes hotel which is why i booked

the gym was great

the laundry facilities were never available

it smelled like wet laundry

not being able to do laundry

the hotel didn t have a laundry facility. parking on the street was impossible.

don't have their own breakfast, laundry, anything

iron and ironing board is located in the laundry area

laundry on site

parking was scarce, you had to go into a nearby hotel for laundry and pool

the laundry facilities came in very handy after 4 days, a total of 3 for a wash load

listed are not of the hotel, theyre of the hotel next door that they send you to for pool, and laundry facilities

told us they were taking longer than expected since they didnt have any towels left and the laundry service was

+ water/french macarons + style + sister property + location (no beach view but close enough) + early check

breakfast was available but a little pricey

we called for ice bucket, 3 times and my husband finally went to the bar and asked for a glass of ice himself

room service was not available and we were asked to have breakfast at the sister hotel

working one elevator of two, laundry room closed, don t have a parking, breakfast is to go

the laundry machine didn t work

didn t like the expensive laundry room

pool was too green. laundry room was too tight and more expensive than the hilton.

the laundry facilities i felt were over priced, and the elevator was a little sketchy

never got it to work effectively) and little amenities one would expect (for example, plastic laundry bags) were

the breakfast wasn't great for kids but we ate at other restaurants outside the hotel

they gave a little gift box for our kids which was unexpected but very much appreciated

i understand it's a 5 star hotel, but would like to have the convenience of affordable bar food at least

the location is perfect, they have a swimable beach that has some protection from the waves, the gym is great

details trouble with one tv / didn t have laundry service as advertised

gym was great with water and towels set up at every station

t initially advised of the $25 daily food credits as well as the casino credits that were specifically for

room service food wasn t the best.

location, big rooms, soft beds, good wifi and a/c, very nice bellboys, front desk, concierge, and staff all over

location of hot spots, restaurants and casinos. walking distance to all stores..

the location is good. the area is walking pharmacies, beach and casino.

clean, great breakfast and breakfast area

the pool and the pool table were really fun and there's also a piano in case you want to use it

excellent free wifi. very good staff. free breakfast was more than adequate. very good security.

gym upstairs and spaced to lounge

good location, friendly staff and nice property. late check out was amazing to have!

no good access support to the hotel no desk no wifi free

stay, short uber to all the spots in condado, very comfortable bed, good shower, ac worked well, wifi worked

it doesn t have an elevator to get to the rooftop deck and gym. it s a 5 story building.

she gave me a dirty towel and said that s all we have until they finish the laundry

staff was very courteous and helpful loved having laundry facilities

two casino's in either direction 3 blocks from hotel

the hotel had a nice pool area, great breakfast, very close to the beach

the choco cortes bar in the lobby was a great recommendation

not bad price not bad great, helpful staff convenient parking space laundry machines

sign for laundry said $3

smoking, and allowed personal activities can be performed, as well as a coin(quarter-only) laundry with a single

not a bad terrace laundry machine available for a small fee, on premises parking space

the staff is very helpful and the hotel has its own little kitchen and laundry room

one dark skinned gentlemen was super helpful with locating a laundry facility for me

lack of room service, did not show up

it was pet friendly

common areas and the best they are pet friendly

they try to make you log on to their facebook page when you use their wifi

also, since the coin laundry wasn t open i asked cleaning lady and for $40 she washed our laundry

were some facilities that were not working - like the come restroom and the laundry facilities

very old & scary elevator storage area for belongings in laundry room not locked

coin laundry

he booked us in early and gave us information regarding a laundry

we had to pay for parking even the laundry you paid for

laundry facilities had 3 washing machines 1 was broken and 2 dryers were broken

the food was good, access to beach, breakfast and parking garage access. laundry

laundry room was unkept

no daily room service

of clean towels and another time i couldn't find anyone in the lobby so i just had to find the laundry room and

the boutique did not offer any facilities, such as a parking voucher, coffee or laundry

housekeeping even did my laundry for 10 dollars

canario also offered to help with laundry

convenient to kitchen area for shared refrigerator space

room is spacious, bed is so comfy, yum free coffee and tea everyday, self service laundry which is easy to

at its highest volume and there is no way to change the settings the microwave is located in the laundry

the laundry room was so convenient

pool, location, ac powerful, breakfast, free laundry for guests was huge bonus!

great location in condado laundry area and rooftop pool

liked everything, the delicious cookies upon arrival ,the hot whirlpool ,huge pool, laundry room for guests

amenities - beach trolley, cafe, laundry

pool area was clean and well maintained, laundry onsite is useful

laundry facilities were difficult to find and the dryer didn t dry the clothes all the way unless

friends used the laundry room and the dryer took a long time to dry, had to run them twice

good breakfast clean rooms nice staff

the breakfast is very ample

breakfast was disappointing, it consisted of coffee, orange juice (artificial) and a sandwich with

the casinos and beaches are close to the proximity to walk

very safe and secure, continental breakfast, very clean

then says oh i thought you needed laundry service when the card clearly says do not disturb hanging on the door

brighter laundry.

103 and loved it, you will hear people and staff all day and nite because you are between the laundry room and

wifi connectivity a bit wonky, needs improvement.

there s a sweet, furry, pet cat that meanders around the hotel, too

day, they were out of beach towels because the hotel had put all of the beach towels into the laundry at once

the food was good but pricey. no dryer in the room. cost of $10 per bag for laundry was good.

imagine being on vacation and having to find a laundry mat because the property you paid 1400 dollars to sttay

they didn't like there's no parking , when it says a laundry facility it means that housekeeping would do your

the restaurant, and how close it was to the beach & other amenities & they did laundry.