rough neighborhood lots of activity in the parking lot at night crazy man walking down the street yelling was

easy check in late check out and hot breakfast.

breakfast was good, room and hallways wwere clean

breakfast was fast, tasty and plentiful though limited. good value!!!

it was mis leading about the kitchen because it didn't have one

bed was hard and the room was next to the laundry room, noisy!!

used the laundry

laundry room venting machine had thing in wrong slots still after three day being told

our room was directly across hall from laundry!!!

need more towels in the room and water in the gym area.

on top of that the room, laundry, and even parking was perfect

didn't have laundry powder available to purchase for their laundry machines

i only wish is that breakfast started earlier than 7

wifi was very slow but the hotel was maxed out so it is understandable

i also enjoyed the full service breakfast each morning

laundry lady s need better eyes as there were old chips left in cabinets, one bedspread was

the breakfast area was always clean and someone was there if you needed help

everything was very nice except for the limited parking, but it did work out.

lack of sufficient parking

the property smelled a bit old and in need of painting the gym was much too small and the pool was closed due

not enough people in housekeeping to get the laundry cleaned and back on the beds

from a broken car window in the parking lot and people hanging out by the cars late at

website says there is a free shuttle service to local areas but when we asked the lady at the front desk she

maybe need some security in the parking lot

the pool and gym were well maintained and clean

also love the fact that it had a laundry facility for the guests

quiet, clean, very friendly staff and very convenient location for us. breakfast was excellent!

parking isn't that desirable, but its not a deal breaker.

staff, we were allowed to early check in & we got a 1st floor room. that was helpful.

value for amazing quality! breakfast was very good

at night, we weren't able to close the drapes to shut out the lights from a nearby parking lot.

the breakfast was very good and the staff was so nice

very clean room and facilities gym is tiny but has machines

no hassle parking

everything was perfect the room the breakfast was okay the hotel was just nice and beautiful and over exceeded

had alot of drawers in the kitchen

many people just hanging around outside in the parking lot

limited parking - was able to park on property but took a bit of time to find parking at night

it is a self serve hotel so no breakfast but you have a kitchenette to cook and sink as well

ran down to dollar tree and bought supplies for kitchen- there is stove, fridge, micro so i needed cups,

was very late so i decided to spray the room sweep and mop the floor and wash my sheets at their laundry facility

spacious room, laundry area, and good location

we could hear every door shut and the laundry room 4 rooms down the whole time

everything including the pool and laundry room.

staff very nice ...good location ....perfect fit laundry room big plus

laundry service, fitness center, snacks and drinks available 24/7

good parking and location

to an event, parking was a challenge

traveling with kids it's nice to be able to cook

the little kitchen area in our room

we had the pet hang tag on the door as well

great location. breakfast was wonderful.

and gym were closed previous event caused them to run out of certain food last day construction caused

when i called this hotel to ask about my 8wk old puppy they never mentioned a $75 pet fee now that is almost

parents had better control of kids around the food

didn t have any plastic laundry bags

the pool was really small

i enjoyed my stay. i just pool was a little warmer to get into.

plenty of parking

perfect, free parking, free wifi, rooms with balcony, ease of checking in and 12 noon check out

paying for laundry

laundry facilities

loved the breakfast and it was good that they had laundry facilities

did not know they changed their pet policies

the best kind and very helpfull the baseketball court was cool my husband and son enjoyed it the pool was also

restaurant and bar on premise

in - in second floor plus no parking gotta pay for that, wifi, and anything else you need

the staff is very friendly and helpful the decor is stylish. i love the gym and pool.

love the gym, the pool the bar the room, everything was excellent

pool should be open until midnight as it is part of fitness center and swim at own

rooms, guest laundry on site indoor pool,spa, and exercise room

breakfast was great

variety of breakfast options and gym room open till 10!

there for soccer tournament and had lots of kids at hotel, with that said was still very quite and had a great

kitchen was nice in nice area

there was no place to do your laundry

cleaning crew just throw all linens and dirty laundry outside of the rooms and stay there for hours

my kids were so excited when we walked in the lobby

the front desk staff, house keeping, and breakfast bar staff were amazing.

they don't have really anything for kids

had to drive our wet clothes to a laundry mat to dry them

i didn't use the pool, gym or laundry because it was only a one night stay but they were available there

the laundry app wouldn't work so we couldn't do laundry .

i loved the laundry room on the 7th floor

it was good to have a buffet style breakfast, laundry facilities appreciated and the gym was well equipped

a muffled leaf blower humming sound that we could only determine might have been coming from the laundry area

spotted just down from our room there was a laundry with washer and dryers large too

there was only 1 guest laundry facility in the whole building of 5 floors

room was close to ice machine, elevator and laundry room

gym was very very small- basically just treadmills

therefore, i am requesting that our laundry services at the hotel be provided free of charge

there is also a laundry room for guests staying long enough to need it

reservation on here included breakfast and we paid for that but when we got there their kitchen has been closed

only thing that i was a little upset about was they're not being any breakfast anymore

wifi ,dirty floors and lights in room dim

laundry facilities were honestly the only weak point of the hotel and that seemed to be a temporary

lot of stuff was out: no shower gel/shampoo in our shower, tried to do laundry but they were out of detergent

the staff was great clean facilities , laundry room was greatly priced

the laundry facilities and

could have more choices for hot breakfast, but i still enjoyed my stay

pool was nice, if a bit small

very thin walls could hear the kids next door crying all night

was no breakfast served

the pool. it was dirty.

for hotels with a hot tub this one came up so i booked it only to find out it only had an outside pool

and i feel like there should be a coin machine and small laundry soap/fabric softener/bleaches vending with

staff were somewhat loud in my hallway since my room was next to the laundry room and upper floor customer was

parking was adequate along with free wifi.

great location and value great breakfast saves time when on the road. friendly staff

pool closed too early

i don't like the way they don't have a laundry room.

was fantastic and i like that it was pet friendly and the front desk lady bianca was super

guest talking extremely loud late at night, kids running and screaming down the hall

sufficient gym

good location, nice pool

laundry not working well, as well the clothes come out smelling really bad

there was no where to sit in laundry room while waiting for machines to stop

needed laundry bag in room.

an inside/outside coverage with ample seating and towels with a nice sized fitness room and guest laundry next

onsite laundry facility

our room was right next to the laundry room so we heard washers and dryers a good bit

hotel has a fitness center and laundry available

good location and glad to have laundry on site.

they no longer have the breakfast in the morning only coffee and juice

the breakfast

as for the laundry area, although i did not use it, but i went there for the ice machine, i think that room

it did have wifi and internet accessibility

the wifi was not secure

weak wifi signal

parking could be better.

really and i most certainly didn't like the fact that when i went down to do my laundry that was about 10 police

the laundry room to hot

linen smelled like dirty laundry

that's something i respect when i stay pet friendly

good parking zone. good location

no pool or hot tub

think it should have been cheaper because there was no breakfast, pool or gym and couldn't get access to movie

the room was very clean! the pool was nice and there was lots of parking. beds were comfy too.

better breakfast choices maybe if i had to choose something :)

think it should have been cheaper because there was no breakfast, pool or gym and couldn't get access to movie

& unlike other extended stay hotels come with everything you need to cook, clean, shower & do laundry

free laundry, friendly staff

my accommodations the ability to do laundry the location and the staff .

charge for supplies and food near laundry area

free laundry

also, people were hanging out in the parking lot at all hours

you have a small kitchen but no access to plastic forks or spoons that you have to buy elsewhere

the kitchen sink was dirty

place didn't have amenities except a gym wish is had a pool or recreational area or a deal with top golf for

rooms had a kitchen, but no pots or utensils, just empty cabinets

laundry facilities and bathroom

s dryer stopped working so i couldn t get fresh towels, but i could wash them in the guest laundry

the laundry and vending machines halfway work

the parking was a bit much due to them not having enough slots.

hotel one climbed over my shoe, trash piled around the dumpster, people smoking marijuana in the parking lot

is a fee to exchange but again if they don t have any to exchange you have to wait for the laundry yo get

it was close to the stores and they where pet friendly.

i like the room with the kitchen area.

there was trash in the kitchen trash can, and the floor wasn't swept

the kitchen was generally well laid out, but it was missing a few essentials such as dish soap, paper

wifi was down , didn t get a key

comfortable for us and travel with our pet. very nice employees. quiet.

easy to check in and check out. very clean and laundry is very easy...

parking was good too

breakfast was decent

the pool needed a little bit of love, lol, but we were ok with that

this hotel was super clean, the room spacious and the breakfast was great'loved that they had healthy choices

smelled like cigarettes and wet carpet, constant noises through wall from staff or laundry room all night, decor

the size of the pool area / gym could be bigger

slack room service they did not bring towels. saw a roach on saturday morning.

hotel was under complete renovation. noisy chaos. no parking.

the bar... and room service

when i asked the front desk clerk she acted as if i was putting her out bc she had to go to the laundry room to

laundry, spacious, great great breakfast

the laundry room is a bit warm but was very appreciated a little expensive

there was a sitting area separated from the sleeping area and a kitchen alcove

hallways smelled like strong marijuana, handicapped parking was all taken in the front after 9:30/10:00, so you

a nasty attitude and when i came to the front to get some wash cloth was told their waiting on laundry

the bar was out of a lot of ingredients to make drinks with

the wifi was very slow.

weekend to come the weather wasn t what i thought it would be i really wanted to get in the pool

the bar and food area should stay open a bit longer

laundry and gym also big and super helpful- my 4 kids enjoyed the indoor pool very much

everything beds kitchen excellent

clean room, nice kitchen area, comfy beds, new bathroom, pet friendly , convenient

pool wasn't clean.

breakfast with very helpful, friendly kitchen staff

the laundry room was out of order. i really needed that for the amount of time we stayed

popcorn available and lollypops for kids

very nice staff, clean hotel, good breakfast, quiet. definitely would stay again if in the area

at the front desk and a lady i had a quick check, no problems, the room was clean the continental breakfast was

an indoor pool

dirty sheets laundry on pull out couch when we went to bed.

i met, staff wise; from front desk, laundry, maintenance, cleaning, buffet servers, were extremely professional

if stay more than one day and want to skip laundry service, need more hooks / racks for them to dry

also, not having a change machine in the laundry room was an inconvenience

only suggestion i'd have is to upgrade the laundry units to accept cards

couldn t take breakfast back to the room.

parking

breakfast was good.

breakfast was great, so was the front desk staff.

it s was clean and quiet i loved the hot breakfast options.

that she needed to leave the dogs in the car when she was getting breakfast or using the laundry room

i was approached in the laundry/vending area by a man asking if i wanted some

laundry facilities and vending machines on site

also, you're not allowed to leave your pet in the room at all, which makes this place far from pet-friendly

the friendliness of staff great location breakfast.

extremely friendly and helpful staff, good breakfast, nice room, laundry just for $ 4.5,

breakfast

the room and the breakfast

clean room, comfortable bed, good wifi

i appreciated the wifi working in the room as that is usually a problem at other hotels

was dirty, i requested a non smoking room but the whole room smelled like cigarettes and there were burn holes

in parking lot, torn bed sheets, broken air conditioning, bathroom not clean

this property would better be served as a parking lot

and a car in the parking lot needs to be towed away immediately

no ashtray in the smoking room only one roll of toilet paper

attempt to use guest laundry services, only to find that the detergent machine was out of order

the receiption staff (kitty and nicle) free coffee all the time warm room fast free wifi

we had nothing telling us what the wifi password was and the phone in rm did not work

i was in a pet friendly room

parking lot is weird

room was a disaster, the light did not work, the wc was broken, the wifi worked just half of the times

the desk clerk at check-in wasn't very kind & i got charged a $50 pet deposit which really shocked me because

asked for a non smoking room and got a smoking room

clean. parking.

the lay out and flow of the parking lot. some of this comes from construction close by.

make sure you book non smoking if you want a non smoking room, i forgot

parking lot was narrow but nothing unmanageable.

breakfast was great and staff was awesome

the only thing i would suggest is maybe upgrade the pool and add some more lounging chairs

did not like the fact i asked for a late check out due to my son’s tournament didn’t start until 2pm…i

this hotel doesn't provide any breakfast right now but the previous one from this network in roanoke have us

not enough parking

hotel has no laundry facility and on booking it stated that it did

the kids enjoyed the complimentary cookies too

pool was in odd place and closed early

i loved how spacious the room was. the breakfast was quick and easy to eat and go.

greeting on our tv were extra little touches that put this hotel over the top, especially for our kids

in the lobby and breakfast area not to mention all the noise from people going in and out of the laundry room

wifi works great, and great selection for the breakfest

pet friendly, breakfast included, clean and comfortable, location to lake norman

comfy bed, nice/clean room, free breakfast/coffee, free wifi, refrigerator in room.

in addition, there were multiple signs in the parking lot to not leave anything in your car overnight for theft

she efficiently checked us in while informing us of the hotel pet policy

and the breakfast room was pretty

it was clean, the pool, and the breakfast was delicious and never crowded

parking lot was very well lit, hotel and room were very clean, beds were comfortable

breakfast was good the location was perfect for everything that was needed

laundry room etc

necessary amenities (kitchenette with full refrigerator, stove top, coffee maker and microwave,), laundry

low pet fee. everything was good.

room with kitchenette, super clean and friendly staff

safe parking (good lighting)

i was allowed 2 parking spaces

no breakfast

the property was very dirty, trash laying all around the parking lot

no breakfast

didn't offer breakfast even though it's advertised for it

the hotel room, lobby, parking lot, and gym were spotless

this allowed us to watch tv together after putting the kids to bed, which was an unexpected treat

room was spacious, loved the bathroom and breakfast was okay could ve had more options.

breakfast was good there were a lot of different options and everyone in my party was able to enjoy

the bathroom was huge.the lady serving breakfast was so nice

room was not far from the laundry room on the first floor, so it was a lot of back and forth noise

i wished there was a quest laundry

room was right across from the laundry room so, we was not able to sleep in with all the noise and yelling down

hotel ran out of toweld and wash clothes for the rooms and pool area and the cleaning staff was not very

love the quietness and the staff is excellent. pool is amazing

laundry didn t work

was under renovations which we weren t made aware of, we had no hot water when we arrived, the wifi was slow

breakfast was very sparse, not clean around the food counter asked for more oj and what was out was

empty baggies in parking lot

pool was closed for renovations, the coffee was horrible, breakfast was average, the place had a lot of cosmetic

friendly staff. breakfast included. laundry available. we'll situated.

the laundry person had disappeared on her so i had to go get them which was fine

were very comfortable; protein options for breakfast were great

the breakfast could have been upgraded.the same unsatisfactory two days in a row

small problem about pet fee which was dealt with immediately to my complete satisfaction with no

coin laundry did not offer any detergent or other laundry care products

exercise room is on the third floor which is where all the smoking rooms are and the laundry room is on the

laundry roon.please invest in that

i could smell dogs, laundry room smelled bad. some noise above and outside at late hours.

that there was no laundry room. lol

ice maker or laundry on the floor we stayed on

gave me room across from laundry room

my room was right across from the laundry room so the people working were very loud.

with the laundry and dryer

that the pool,laundry room,and fitness room were out of order.

light down by laundry was not working, was dark at night

button was broken to go down so i rode up and then pushed down, i reported it to a lady in the laundry room, no

no laundry room for guest

needed to wash some laundry but their machine was in need of being serviced, but i can't attribute that to the

on the couch in the front entryway, cleaning staff not wearing gloves while carrying dirty laundry to their

also, i wasn't impressed with the pool

will not stay there again poor service a gym that is barely 4ftx 6ft and a pool that couldn't fit a couple of

ample parking and good breakfast.

the continental breakfast was really good as well

pool could be open longer and traffic from rt.77 could be heard inside room.

staff, cleanliness, updated look, on site laundry

clean room and common areas. pool looked great.

breakfast was not included

charging for a very minimal to bad breakfast, booked with the knowledge that there would be a bar open and it

small room, staff were rude, pool was closed, bar was closed

weekly housekeeping but there are laundry facilities, and you can get new towels whenever you want

kitchen area was furnished with basic supplies, on site laundry was at no charge to guests, common areas were

the outside grill area the laundry the fact that it has a kitchenette in each room

location and surprised laundry use was free during pandemic.

activity in parking lot

was near lots of noisy areas such as the laundry room

was above great for money g r eat the problem i had was we use inns and suites for there indoor pools the

pool to cold

pool was closed.

when we arrived, first thing i noticed was men drinking and hanging outside in the parking lot.

we had to get a laundry person to assist us

beds were comfortable breakfast choices were very well above average for your typical hotel fare

breakfast was good, the kids loved making their own waffles

breakfast was good even though i came downstairs late so i was not able to get the hot breakfast

no complimentary breakfast and pool closed

run out of towels, small fridge, no on site laundry, no back up generator if power goes out.

no breakfast cause of virus and pool not open due to virus and no laundry facility's here

was abandoned stroller, chairs, laundry hampers and such in back parking lot and side lot a bunch of people

i ve witnessed employees allow certain people to use laundry facilities which isn t allowed

i wish they had laundry services at the hotel.

door to enter on wrong side slow toilet needed more flushes to clear toilet too low and small laundry dryer

we planned on letting the kids swim during our stay between practice and competition

pool closed. no discount not good with kids

the grab bar was too far away

poor wifi - why does one have to joine a hotel's chain's loyalty scheme to get wifi

put me next to equipment room and across from laundry when hotel was not

the laundry room could be a little bit cleaner but i am not complaining

at all the pillows were worn out flat this hotel need to do some major upgrades and besides the laundry room

they need a laundry room for every floor

until sunday morning when we went down for breakfast at 945 that there was no more food and the kitchen would

fully equipped large suite with kitchen and all utensils

the continental breakfast was delicious specially the option of egg whites!

ample parking

very friendly and accommodating staff. the room was very spacious. the breakfast was very good.

it was only for one night, i wiped down everything in both rooms, living room, and definitely the kitchen

shopping or restaurants near hotel, outlets not working in the bathroom, no restaurant or guest laundry room,

breakfast was very good

very clean and modern. excellent front desk staff and breakfast.

parking lot was closed

breakfast was great. staff was friendly and room was very clean

the laundry setup could use some improvements, but it s not a major problem.

there was no internet, no laundry, no fitness room

they're renovating and the pool and gym is closed.

unit needs filter cleaned- myself and both my allergy prone kids were up from about 3 am with coughs and sore

there was always plenty of parking and the free breakfast was very good

as i recall this staff member had to stop laundry and be pulled into making eggs

having a hot breakfast was nice and so was having a laundry room

clean, breakfast, close to where we were going. good value

ate too much yummy breakfast :)

great parking

pool was closed! shower was cold and our room was right next to the laundry, so noisy!

you get coffee with breakfast but that's it

pool was closed! shower was cold and our room was right next to the laundry, so noisy!

meager breakfast although it was advertised as included with stay

parking was easy, and plenty of handicapped parking

no laundry for guests

well lit parking

the breakfast bar was nice, offering home made waffles with all the fixings

the room was what i paid for a spa room and got handicap room

fresh fruit and some form of at protein at the breakfast bar.

i was really shocked at how the kitchen area looked and it was beautiful.

the breakfast was nice

clean, very kind staff, the room was absolutely perfect, breakfast and restaurant were also exceptional

they are pet friendly, but you have to walk a block to the nearest potty area. not a fan.

did notice a few cheerios that had been left under one of our beds, and many breakfast choices had run out by

no personal laundry service and no free breakfast

- restaurant breakfast doesn't start until 8am, no tv guide in the room, no fitness access, no laundry, no real

room service menu could have had a few more options or at least affordable items

the bar in the hotel closes at 10pm as does room service.

was lovely, but disorganized, no room service menu in room, couldn t give me directions

did not like that the gym was not available for use

the gym the sink

the room service was great

we were not aware and my kids were

they have a starbucks cafe inside, restaurant and bar which was convenient

the room was incredibly clean, wonderful mini bar selection, bathroom was one i would like to take home with

tub faucet leaked and room service left a dirty drink mixer on the wet bar

requested flower petals in room for wedding night stay

they give us room far of the elevators, as we have asked, but the room was near of the kitchen

the valet service is great and we so appreciated that you were pet friendly

guest laundry should have contactless option to pay for the service (actually, coins are needed )

laundry room provides detergent and has coin operated machines

was offered and recorded 1 laundry detergent when i checked in after mentioning i would utilize

comfortable bed, very clean room. laundry!

everywhere you can hear everything in the room so you hear all the noise of people me and my kids couldn’t

the restaurant, rooftop bar, fitness center and everything else is great and you don t even have to leave

the brunch was great. roof top bar is awesome. location was great and spa was great.

was really challenging coming and going, room service was just okay, we were placed on the event floor and there

rooftop bar, food, restaurant, and spa was amazing

great bar and dinner area at night

coffee shop and gym were excellent

online room service menu was nonfunctional

room service food

the only thing i didnt like was the bar food but love the place

the amenities are great and the lobby lounge, bar and coffe shop are really great too, very pleasing, comfortable

super clean , comfortable, great customer service, great breakfast, they even have a nice indoor pool seriously

gym was tired and old. several dumbbells missing.

onsite bar and social area; suite-style rooms with complete kitchen; ample complimentary snacks and beverages

m looking forward to when all covid-19 restrictions are relaxed and guests can serve their own breakfast

parking lot, small spaces

room service!! absolutely delicious!

pet hair in carpet and also on furniture

pool is best in charlotte and lots of dining and restaurant options around

the staff was amazing! the gym is awesome and clean.

i loved the pool and bar and the gigantic tv

room service food below the ritz carlton standard

the room service was excellent and the food

great mini bar selection great valet and bell boy service room service quality is good

better bar menu.

any questions any demand they made it happend the hotel is super clean even i had a day at spa apoimenr they

laundry out of order

staff was super friendly the bed was comfortable the location was excellent for my needs wifi is

room service between our nights

the room service went to a number that was never answered and the front desk offered no assistance

hotel was very clean, even the pet-friendly floors

make sure plenty breakfast bar was well stocked. replace items as they run out.

the breakfast is horrible.

breakfast

super convenient for walking to shops, restaurants and many rooftop bars

the location and free breakfast.

all of the staff were so helpful, less than a 2 minute walk to the lightrail, laundry facilities on site, pool

the hotel was family friendly & has a laundry

everything besides the dirty laundry

good coin laundry but not laundry service and when i tried the first time, no coins available at reception

we were on a date night and without kids in charlotte, it seemed like a two drink kinda night

great staff. was able to have early check in which helped me tremendously

clean, friendly staff, great location, breakfast was good

no pool, so many homeless people in the area. room service did not broom. no robes

i m disappointed in the gym as there were no wipes to clean equipment, no water, no cups, no coffee, no towels

was not offered so did not have breakfast.