no laundry

the place also has a very nice pool

was niether wifi nor cellular internet for almost all our stay

parking tight. shower was adequate. pricey for what you receive.

breakfast lady wasn't very friendly. no hot water.

the hotel has a 2-3 hour laundry service with very reasonable prices, which is of great value as any in-room,

i had some laundry done and it came back a bit damp which was annoying as coat a lot of money.

bryan showed us to our 2 bedroom villa with a plunge pool

food is basic , our room was delivered 2 hours late and the lights , wifi and sinks were not working

pool was out of service

laundry service is available

good laundry service too

the hotel also provides laundry service for a reasonable fee

they also offer laundry service - which could be great help when getting soaked in a rain shower out at arenal

and there is a great laundry service, you can bring and pick up the laundry on the same day for a very small

wifi wasn t great in our room, shower wouldn t work at random times throughout the day and if

oh yes, laundry bag $25 every other hotel we stayed was $10

alejandro one of the owners and staff in the restaurant was- helpful, fun and always available laundry is on

our kids had a great time, and my mom recommends to try message

it was a highlight of the trip for my kids

so friendly, and wonderful amenities at the hotel: good restaurant, walks, hot springs, pool, night hikes, etc

the only thing i could criticise is that breakfast wasn't included!

breakfast was lovely the location of the breakfast was beautiful. bed and room were great

breakfast you can choose

breakfast was not included.

it's outside of la fortuna noise and rooms are very nice. breakfast and personnel are very nice.

they have a great pool

the breakfast was the best we had during our 5 day stay in la fortuna

the breakfast could have been more varied.

very good service, for example they offered us ice for the drinks, leave the baggage and use the pool even

family run property with a beautiful garden and pool

we booked lots of tours through them and they also helped us with laundry and booking taxis

your laundry can be done for you at $5 per kg, received mine the same day

laundry service came in handy and the location is ideal for tours and restaurants

they even returned money that they found in our laundry

the rooms were clean and spacious, the provided breakfast was delicious, the laundry service was easy and

the reasoning from the hotel was put your clothes inside the hotel room or give for laundry which costs 2

this might be challenging when it rains or for families with kids

the pool was sparkling clean and heated

beautiful garden and swimming pool, comfy rooms helpful staff and abundant, varied breakfast

the pool area, parking and breakfast are all great

lodges are very spacious and have an amazing view on the rain forest - staff was helpful, laundry is very fast

they do your laundry for a great price and the staff was incredibly

laundry service inexpensive and done in 2 hours, which was great as we were travelling for a month

we didnt eat breakfast there or did our laundry cause there are plenty of cheaper options ins la fortuna

the laundry service was good but pretty pricey at $5/kg

we were not informed ahead, that the prices for breakfast and laundry didn t include the 13% tax, they were

kitchen with a huge fridge so perfect for cooking and a terrace which is nice to take your breakfast

kitchen is big and clean, the room was spacious, big tv, fan and air conditioning, good bathroom

the place has a pool, delicious breakfast and kind and helpful staff- we asked them for recommendations and

welcome, kitchen facilities very handy, good breakfast in the garden, away from the town

came everyday and even did our laundry

15 walk to city, no fridge, stains after laundry service

there is a laundry service and the place is quiet and peaceful

wifi was good

place was very relaxing and calm, you should expect some activities during the afternoon such as gym/dancing

good laundry servive

walking distance from groceries, laundry, restaurants and other shops

just worked fine: good location, nice premisses and room, pool for the kids, breakfast included, laundry service

especially alison the receptionist always very friendly she went the extra mile to help us with laundry, advice

laundry service was also very quick

they also helped with tours and also laundry

the wifi was a little spotty.

loved the grounds, pool, people who worked there, room, excellent food and room service!

the pool tiles could use a facelift

the spa is fabulous; the room is entirely open to the jungle

laundry service was good and about the same price as the local laundromats

they will also do laundry for you for a small fee

not a real dislike but it would have beneficial to have some fruit for breakfast.

the breakfast was really good and the owners were so lovely

spacius room with fully equippt kitchen. . cloce to the center and quiet. can recommend.

location, breakfast, ac, laundry service and team.. was great

hotel provides laundry for 5

el laundry esta bien, 5$ por kilo

is excellent, staff is friendly & helpful, breakfast is great, daily cleaning of the room, laundry service is

breakfast was very good and the waiters were very friendly

free breakfast

each day the owner makes a different type of delicious gluten-free cake for breakfast - highly recommended

great host great location free breakfast free hot springs ud83dude0a

the breakfast is amazing and you get a free pass to hot springs

good breakfast served at the bar in front of the street

breakfast was simple but nice

breakfast consisted of a small scrambled egg and one piece of bread

bad breakfast

breakfast is included but you are not allowed a choice of dishes despite there being items of the

a little laundry opposite got our washing back to us bone dry and neatly folded in about 8 hours

safe parking, laundry next to the hotel

restaurants and shops nearby, laundry a few blocks away

location was great and allowed us to walk to go eat or go to the convenience store and get our laundry done

we were disturbed early in the morning with kids next door one night and then another night we disturbed the

parking was in a locked lot about a block away

great wifi connection and a fantastic terrasse zits a bar overlooking the volcano

there was an okay breakfast included. and we had the place much to ourselves. so quiet.

that was flooded everyday with rain-view was blocked with roof and walls from adjacent buildings--wifi was

the kitchen was very small and seemed dirty

laundry services were available, too

efficient laundry service

can get laundry done

basketball court for kids to play

there was no wifi nor phone coverage in our room

was pretty disappointed with how expensive the laundry service was

you want to do laundry then you need to write everything down on a paper

we gave our clothes for the laundry and they just ruined my short that became red

we stayed in a deluxe bungalow with spa bath and were so happy we paid extra for the spa bath

didn t change my towels nor my sheets or bring paper towel, they didn t have a room service or maybe i had

sorted laundry and transport for us

the laundry service was very fast

frumpy furniture, kitchen in room cannot be used, noise from street

good and clean bathroom,if you book directly it is very nice and you can use their common kitchen otherwise pay

one staff member was a bit grumpy and lots of rules to follow when using the kitchen.

they have a board outside the reception area with their recommendations in the area as well as laundry service

had the standard room which is located by the laundry room and the kitchen

have laundry - washer and dryer but 25 usd for unlimited load, found it a tad expensive

fortuna lodge has a great location, close to shops, restaurants , laundry and activities

laundry service right across the street

i think they may be effected by any laundry

laundry was a bit on the expensive side and the clothes didn t come back that clean/smelling

location breakfast laundry service for 3$ per kg lots of lounging area

the laundry service is great too albeit

desk manager was excellent at suggesting tours and arranging whatever you needed, he even got our laundry done

staff, was mostly friendly, but could never answer my questions regarding local transportation, laundry service

there was no laundry equipment like a washer & dryer

suggestion i would have is maybe offer a free or cheap way to do laundry

towels smell a bit gross like laundry you left wet for way too long before drying it

laundry

we used all the facilities including the laundry service

there was noise of the laundry room behind our room

nice plunge pool, helpful staff and good laundry service

the hotel offered overnight laundry service at a reasonable price

the swim in the pool cooled us down nicely

would've been nice to have a guest laundry facility at the property.

the best part of our short stay was the breakfast

swimming pool was out of service.

breakfast was amazing, and very filling, the crew was very professional and friendly, and the rooms

location so tranquil and beautiful breakfast every morning was delicious and plentiful the lady who cooked the

good laundry service for 2000 colones per dry kilo

excellent tropical feel, great breakfast, good location

lovely refreshing pool that was very underused

has a pool

location, swimming pool, food - all excellent

there is a laundry service for 2,000 crc per kilo

good value laundry service

helpful staff and good breakfast

the view of the volcano across the swimming pool is priceless

can't close window in bathroom and no flyscreen, tv reception unusable, muddy car parking area, lighting in

the breakfast was simple but yummy and it was included

the breakfast was good and we enjoyed the private trekking in the

the restaurant made a wonderful breakfast, fresh, not buffet, and in the evenings a very nice dinner

safe and clean, with an amazing breakfast

the place needs room service

laundry services were quick and efficient with shirts nicely folded

location, excellent views of the volcano from every room, friendly staff, clean rooms, delicious breakfast at

the pool and property were excellent

the parking lot is opened without security

nice garden and swimming pool

the food was fantastic, the rooms are clean and the free laundry room was a real bonus for us

there is the laundry room available for guests

the staff was amazing, the free laundry was a blessing

communal kitchen and seating areas, pool and access to laundry service were all bonus points

we were also able to do laundry which was a bonus

the laundry service is overpriced, and much of our clothes came back damp or wet

we took advantage of the onsite laundry service and were very thankful to have clean clothes

laundry service was quite pricey at $7/kg

towels & some blankets had a musty odor freshening up laundry would improve the experience

used the laundry service, which was very expensive and not good

price too high for what we expected. no accessible laundry facility.

great anf helpful staff. good breakfast.

parking was included along with the reception had plenty of tour info

the breakfast was great and all the staff were very friendly

clean spacious room, very nice pool area with restaurant and bar

breakfast was

perfect room service and a delicious wood fired oven-baked pizza

good buffet breakfast, although not many options for bakery items (e

weak wifi , no english channels.

view of the volcano, great garden grounds and swimming pool

we had breakfast every morning by the pool and hearing the birds sing

the setting is beautiful and it has a small pool to cool off in

wifi strenght could be better

they also make beautiful costa rican meals- breakfast and lunch is on the patio and you can hear the cacophony

from great housing service to dinner and breakfast served in time that suited our plans and even washing our

dispenser , would again expect slightly higher standard such as shampoo also to be included -no laundry service

was great-breakfast was delightful, -they cleaned our rooms and did laundry

ladies who served breakfast were friendly, they served a nice breakfast or helped us with some laundry, but

the breakfast is reasonably priced if wanting that option in the morning

guests no wifi no hair dryer or even a water glass in the room owner too familiar with female guests

laundry service was as expected in a 5* hotel, which is in my view too pricey, and per item

free laundry! free international calls! free yoga! breakfast in villa is free!

the parking situation is not great. small parking lot. and the drop off area is a bit tight.

friendly, most notable were david as concierge, stacy and fabian at the front desk, jose at the pool bar, carlos

the gym was outdated and needed upgrading.

there is no laundry on site which was very annoying

tt had no laundry service

parking for the hotel guests was limited and sometimes not available, especially in the afternoon

would have liked natural bar soap or gel and a bit better cosmetics in the room, food choices for kids were

they have an infinity pool with views to arenal volcano

providing a very reasonably priced laundry they required you to drop and collect the items from reception

even with our kids, it was very quiet and relaxing

the pools were clean and kids enjoyed every bit

the hotel is well located only a few minutes drive from town and there is convenient parking onsite

perfect for kids

laundry facilities

the laundry service was ridiculously expensive

no self laundry facilities and it would be very helpful if you are out entire day in the wet muddy

the cost of the laundry service. we ended up going into town for a much better price.

when we were on our patio we had a view of laundry bags and garbage

a little short - no gym and self operated laundry

staff was friendly, helpful , a late request for laundry return and they made that happen

taxi into town was quite expensive and laundry took over 24 hours to come back and a lot of

laundry was very expensive, sliding door in room 231 didn t close or lock fluidly, massages were

the wifi was a little unstable when it rained, but it was fixed right away after reception was notified

not working properly and unfortunately we did not figure that out prior to starting a load of laundry, however

great breakfast

great restaurant, cosy pools and very friendly and professional staff. breakfast was delicious!

also there were lots of ants in my room and in my kids room

we forgot to try the pizza; and the hot tub/spa wasn t warm

laundry services were ok 5

great separate kids pool

i also loved that you can park your car at your villa, you have your own parking spot

greeat breakfast

we left the room to check out, we went for breakfast and then to the car

the laundry is really expansive (2$ per article

we were able to do a small laundry, still very expensive but also very helpful

also, we found a worm centipede in our dirty laundry bag that we kept on the floor in the corner

no i m site laundry service

laundry service was also exceptional

loved the laundry service and the hammock on our patio

was on point, private pool was amazing, room service and laundry very much appreciated, restaurants were

small touches like free laundry, free snacks at the mini bar make you feel truly welcome at a place that s

the free laundry and free calls gave it a plus

the staff, property, room, spa, gym, restaurants

includes free mini bar and laundry service

we really enjoyed ours with the good size plunge pool

spa was amazing

breakfast is great also

the breakfast was plentiful and served with care

the laundry service was free of charge and it was very good and quick

the free laundry services and mini bar items are a nice touch as well

of time they could let us know about complimentary laundry and binocular rentals

grounds, and luxurious tent/room with magnificent views, quiet, very good facilities, excellent breakfast

pool water was way too hot, but the staff was always ready to change the pipes in order to cool it

use a washer and dryer on the premises for guests to do own wash instead of having to rely on laundry service

eakfast buffet & dinner) were delicious

the food for room service was subpar. it was cold one time and soggy the other time.

and views from the mountain, you have your own outdoor jacuzzi with volcan view, awesome pool bar and the staff

there is an amazing view of arenal, the restaurant area is beautiful, the pool and pool bar are an amazing

paid to have laundry done and it was returned promptly and neatly folded, however both myself and my partner

the gym is basic, but super cool, and the food is top notch

best breakfast and dinner we have had at home and away

there could be a more relaxed bar area with comfortable seating

recommendation is to add open buffett as an option for breakfast to add more variety

pillow cases and towels he said we had to wait until the next day as there was a problem with the laundry

laundry service onsite was quick and affordable (though i found a bleach spot on a new pair of

additionally they offered laundry service for my muddied and wet clothes from rafting

room to have an outdated early 2000s tv that was broken and similar to a jank motel and the paid laundry service

were either not fresh or stored somewhere for a long time (lacked characteristic smell of a fresh laundry),

the room was next to laundry room for the whole facility with lots of noise with no view

laundry is very expensive - it s better to bring to la fortuna via $3 uber ride and pay by the

the gym was closed probably due to the covid debacle.

exceeded our expectations in every way, and we thoroughly enjoyed our time there, especially the kids

loved the views rooms super clean and bed super comfortable and the breakfast was excellent

guest laundry was a great bonus

of outdoor activities meant plenty of dirty clothes so we were very pleased with the guests laundry room

everything (except the coffe capsule in the room and the laundry) was extra

they take excellent care of their guests, of safety, cleanliness, and loved having the onsite laundry and shoe

facilities on site. free laundry. friendly and helpful staff. very organised.

the laundry service cleaned my white t-shirt s which turned light grey and the fabric lost its

(talking about dinner) the gym is very small and the equipment is very old

good breakfast, spa was nice, pool was great for kids and adults, and not crowded

kids can be splashing around having fun while you’re trying to enjoy your dinner

biggest complaint is there was no where to purchase a beverage other than the bar, room service, or the mini

the price for laundry is pretty extreme

the facility is pet friendly. staff was very friendly and accomodating

no wifi on the rooms. thermas pool dirty and not warm enough.

outdoor area, swimming pool and little hot springs the view on the volcano very nice staff

i never go back to this hotel, they only think in money, for example, to request a room service you need to

the hotel also offered to do our laundry for free, which is pretty unheard of

bungalow was next to the laundry room, so the transit of cleaning staff and maintenance, made our room feel not

t ask them to do your laundry

there were some bleach stains on our clothes after laundry we had done in house

laundry was a dollar an item so we went into town to find service

the personnel was very friendly and we had the opportunity to use a laundry service (4 $ per kg) - we were very

the breakfast was delicious and hot and individually made. not a buffet.

breakfast was very good

which is just awesome: 2 spacious bedrooms with comfortable beds, full kitchen, stylish bathroom, huge living

the wifi was good

a bit sport time for breakfast 7.15 to 8.45. but they can make a take out.

the hotel is so nice that it would benefit from an outdoor common area or even a small swimming pool

maybe pool would add more value

fridge with minibar in the room, ac, good parking

the pool was totally empty during our stay, and despite this we were directed to it for a swim, by

thanks to eisel, the lady managing the place, always ready to help with everything i needed, from laundry, to

breakfast was included, the room was big and the view on the arenal volcano from the property was

clean, great pool, beatiful view and great location

very nice pool area, rooms were spacious, very friendly staff, workable wifi, and the included breakfast was

breakfast was really good and the attention from the staff was excellent