nice breakfast, pool and friendly staff. car can be parked in closed off area.

appreciated the private parking space, along with the great service by everyone

the rooms clean and tidy and parking very secure as is the whole amenities

no restaurant or bar as had been advertised

of course the pool was amazing and the proximity with the beach aswell

location and breakfast was good.

a twisted my ankleso badly i couldn t walk on the parking lot when i arrived because of a hole in the parking

the customer service from the hotel employees, restaurants, and bar establishments was phenomenal

like the property because all the activities are fun and it is great for kids and teenagers

property is huge and offers a variety of pools and bars, comfortable chairs, food is good and clean

kewarm) no working wifi

the breakfast was homemade and delicious the next morning

nice little pool

next morning we got a delicious traditional breakfast and we got all of that at a reasonable price

ad slow)

for families with young kids with the pool in the centre of the hotel

staff we're really friendly and helpful and the air conditioning in the bar was very welcome

parking, people, you have to park outside. but it s safe.

staff, pool, restaurant/bar, breakfast, cleanness,ud83dude01

for families with young kids with the pool in the centre of the hotel

the breakfast was excellent. tasty and large we were pleased

nice clean room, great air con, lovely staff, locked car parking. felt really safe.

private and secured parking

parking was difficult in small area and breakfast was taken at a table one metre from the car

friendly staff. secure parking. great breakfast. good ac.

rooms, location, breakfast

the floor around the pool was dirty and the rooms have no windows

pool was closed

good value, kind staff, breakfast included

wifi is not working well in the room, in some room it doesn't work at all

location and allows pet.

beachfront and pet friendly.

they tried to charge me for my dog and pet policy says no charge

wifi kept failing, sheets full of white particles, spring beds were not really comfortable

wifi wasn't working well in the room, but it was ok outside where you can chill in the hammocks or

hotel probably state of the art 30 or 40 years ago but now it is just a run down hotel with no bar no casino no

the pool was amazing.

the breakfast could use a little more variety; ex) adding some fruits.

not much happening, it s called resort and casino, all closed

staff aren't really friendly but that comes from am older place where the focus is on their casino

also, we asked if we could do the laundry, and it was done for us (with payment) the same day

the kitchen and bathroom were both in excellent condition, which made the stay comfortable and

all the kitchen items listed weren't in the room (not sure if they were available on request)

nice staff, facilities, pool, views, kitchen (but no microwave), environment, ...

and nice stuff (it was very nice to talk to vladi and to take a hike with his dogs), very cool pool with beautiful

there could be better light in bedroom and wifi was at time slow in the room.

beautiful location, great swimming pool, excellent staff.

there is a small swimming pool on site and activities available such as zip lining

hmm. the pool was beautiful.

was no wifi in our room, hot water in shower did not work, couldn t close the door of the room properly

the wifi inside the room was quite bad

the spa procedures also exceeded our expectations, all in all 10/10 points

fantastic staff. the rooms are nice the pool is tremendous.

great massage at the spa and well marked trails around the

pool and views were outstanding and staff were keen to make sure the stay was as good as possible

wifi was working ok and the property was very clean

the views it offers are simply spectacular, and the breakfast prepared by chef daniel was a delightful treat

a beautiful, peaceful lodge with three swimming pools that my kids loved.

very friendly staff, the kitchen was super good and the menitied were very clean

so nice and helped me so much with my anckle injury beautiful place the views are amazing the pool the restaurant

parking was inside the gate

nice pool and pool bar (although we didn't use it). super friendly service.

the wifi connection works very fine as well

it broke up the journey and my last day was spent by the pool

noise from the pool and also from the bar across the street

only suggestion is a self-serve laundry

hideaway location , high quality guides , great reception team. breakfast superb.

more activities for kids

breakfast buffet offered many choices views were spectacular when clouds lifted enjoyed the trails

more activities for kids

wifi was almost like we didn't have it

great location with beautiful views. very helpful staff. excellent breakfast options.

the restaurant made a wonderful breakfast, fresh, not buffet, and in the evenings a very nice dinner

breakfast was perfect

the breakfast was simple but yummy and it was included

good laundry service for 2000 colones per dry kilo

good breakfast

front desk clerk was very rude, the wifi did not work in my room (and i tried many ways to make it work), the

surrounding, pool, restaurant

beautiful lush green gardens, with lots of flowers and birds to enjoy as you lounge by the lovely pool

they also helped with tours and also laundry

very kind staff and our kids loved the pool

lots of parking for cars

biggest highlight is the breakfast, it was delicious

it means that you have to use whatsapp or something like it to contact the front desk or to order room service

it s scenic, the room was big and comfortable, the pool is great, the food is excellent and the staff are

we saw hundreds of animals, even two lizzards near the huge hotel pool, where every now and then also birds

our last evening for dinner and in the morning for breakfast the waiter was very bad

pool staff

their web site touts four bars but actually only has one working bar and

genuinely good food, location near activities, staff were friendly and helpful, and our little kids had fun

was good, pools were perfect and very clean staff was super friendly and were great with our kids, kids did not

the spa hot tub in this room was incredible! very clean very polite staff

lovely restaurant setting and pool area

room service was nice

breakfast is good, wifi worked well

breakfast was lovely the location of the breakfast was beautiful. bed and room were great

the breakfast was also great and a very nice touch each morning

breakfast buffet could be improved.

breakfast you can choose

the laundry service was excellent

good laundry service too

we also use the laundry service

breakfast was exceptional and we did laundry there for $3 per kilo (excellent price)

and there is a great laundry service, you can bring and pick up the laundry on the same day for a very small

the laundry service was good but pretty pricey at $5/kg

lodges are very spacious and have an amazing view on the rain forest - staff was helpful, laundry is very fast

laundry service inexpensive and done in 2 hours, which was great as we were travelling for a month

they do your laundry for a great price and the staff was incredibly

we didnt eat breakfast there or did our laundry cause there are plenty of cheaper options ins la fortuna

the reasoning from the hotel was put your clothes inside the hotel room or give for laundry which costs 2

the staff was very friendly and accommodating .the pool was fantastic, clean and warm.

wifi was poor and kept dropping my phone constantly

slow wifi.

the pool area, parking and breakfast are all great

i love that they have free parking and laundry

i especially loved the free laundry facilities and the delicious breakfast

there is the laundry room available for guests

the place has excellent facilities, including a shared kitchen and laundry area

the food was fantastic, the rooms are clean and the free laundry room was a real bonus for us

laundry services were quick and efficient with shirts nicely folded

the windows in the second floor rooms there's not a secure, it could be dangerous for small kids, they could

the pool and property were excellent

nice garden and swimming pool

lovely pool area too

price too high for what we expected. no accessible laundry facility.

there s two jacuzzi pools and a pool

not too far of a walk for young adults or older kids to town

staff stood out for their friendliness and helpfulness, especially in the bar area

bar,no alcohol service in general

the laundry service is overpriced, and much of our clothes came back damp or wet

laundry service was quite pricey at $7/kg

we took advantage of the onsite laundry service and were very thankful to have clean clothes

towels & some blankets had a musty odor freshening up laundry would improve the experience

issue was we paid for laundry service and clothes were delivered back still damp

good value laundry service

there is a laundry service for 2,000 crc per kilo

the wifi worked everywhere and the staff was even nice enough to lend us forks and knife so we could

the breakfast, especially the fruit platter is lovely

can't close window in bathroom and no flyscreen, tv reception unusable, muddy car parking area, lighting in

lovely landscaped grounds. super breakfast. spacious room.

our kids enjoyed the pool

the grounds are beautiful and breakfast was lovely

next morning saw the beautiful grounds and pool

staff were wonderfully friendly, the wifi was strong and fast inside and outside our room and the breakfast was

there was no laundry equipment like a washer & dryer

towels smell a bit gross like laundry you left wet for way too long before drying it

laundry

staff, was mostly friendly, but could never answer my questions regarding local transportation, laundry service

suggestion i would have is maybe offer a free or cheap way to do laundry

nice plunge pool, helpful staff and good laundry service

we used all the facilities including the laundry service

there was noise of the laundry room behind our room

the hotel offered overnight laundry service at a reasonable price

wifi is spotty sometimes

the laundry service was very fast

sorted laundry and transport for us

wifi wasn't that good

also there is a picture of a kitchen on booking

couldn t use anything from the kitchen or microwave

each day the owner makes a different type of delicious gluten-free cake for breakfast - highly recommended

great host great location free breakfast free hot springs ud83dude0a

free breakfast

the breakfast is amazing and you get a free pass to hot springs

good breakfast served at the bar in front of the street

breakfast consisted of a small scrambled egg and one piece of bread

breakfast was poor value with poor coffee and small scrambled egg + toast

breakfast is included but you are not allowed a choice of dishes despite there being items of the

breakfast was simple but nice

is excellent, staff is friendly & helpful, breakfast is great, daily cleaning of the room, laundry service is

location, breakfast, ac, laundry service and team.. was great

el laundry esta bien, 5$ por kilo

hotel provides laundry for 5

location value and very helpful front desk staff. nice breakfast and overall great value.

i liked the staff, the laundry option, the tour options, the free shuttle bus, and the location

location breakfast laundry service for 3$ per kg lots of lounging area

desk manager was excellent at suggesting tours and arranging whatever you needed, he even got our laundry done

staff, clean rooms and bathrooms, great breakfast and super helpful with booking a tour and laundry

it rained all the time, clothes could not dry (good thing they have good laundry service), it would be usefull

just worked fine: good location, nice premisses and room, pool for the kids, breakfast included, laundry service

laundry was

there is a good laundry service too

good laundry servive

bedding was nice and i enjoyed the froggy area! laundry service was a bonus

laundry service was good and about the same price as the local laundromats

they will also do laundry for you for a small fee

good breakfast

great location and breakfast

the room is small and there aren t many parking spaces available, but the included breakfast was good and

your laundry can be done for you at $5 per kg, received mine the same day

they even returned money that they found in our laundry

we booked lots of tours through them and they also helped us with laundry and booking taxis

the rooms were clean and spacious, the provided breakfast was delicious, the laundry service was easy and

laundry service came in handy and the location is ideal for tours and restaurants

the pool area and landscaping of the garden was beautiful and clean

very good service, for example they offered us ice for the drinks, leave the baggage and use the pool even

fantastic staff, so very kind, nice rooms , great pool, great breakfast, there's a kitchen you can use for

the breakfast was the best we had during our 5 day stay in la fortuna

family run property with a beautiful garden and pool

in the night it was quite noisy, probably because of the laundry/washing machines

was some noise from within the hotel from the laundry etc but that s due to the room we had (#20)

had the standard room which is located by the laundry room and the kitchen

location , close to all restaurants , shops , laundry

they have a board outside the reception area with their recommendations in the area as well as laundry service

the food is tasty and varied and there is an excellent laundry service

laundry is done by each item rather than weight - so not great for large amounts of washing

had an issue with getting my laundry done and it was not done on time and they still charged me and did not say

laundry

view was great, pet friendly, open spaces to walk with your dog, food was good quality with fair prices and the

15 walk to city, no fridge, stains after laundry service

came everyday and even did our laundry

there is a laundry service and the place is quiet and peaceful

don't have a rental car, but a 2 minute (or less) drive if you do and we were always able to find parking downtown

quiet and nice scenery with the little spring passing by, space for the kids to run, the pool is nice my boys

a little laundry opposite got our washing back to us bone dry and neatly folded in about 8 hours

location was great and allowed us to walk to go eat or go to the convenience store and get our laundry done

safe parking, laundry next to the hotel

restaurants and shops nearby, laundry a few blocks away

friendly breakfast was great

the first floor bar has an amazing view of the volcanoe

was noisy in the evenings because of the hotel's bar that was just outside our room

is in the middle of the city center, which means is busy in the street and there is no parking space in front

there was a nice terrace with a bar although we did not use it

parking was in a locked lot about a block away

ladies who served breakfast were friendly, they served a nice breakfast or helped us with some laundry, but

dispenser , would again expect slightly higher standard such as shampoo also to be included -no laundry service

was great-breakfast was delightful, -they cleaned our rooms and did laundry

fortuna between the volcano and the city center, warm pools, view on the volcano, well equipped kitchen

the family suite with a kitchen that had everything we needed to make meals

our laundry was not returned and we had to ask for it

just use the laundry service that the hotel offers

wifi was poor so difficult to stay connected to email

breakfast was nice but limited to 4-5 items although you could make/order your own

meaning, coffee was available at breakfast and we could drink as much as we like it, but it was not available

would've been nice to have a guest laundry facility at the property.

big and clean rooms, good breakfast, swimming pool.

the best part of our short stay was the breakfast

secure, easy walk to town, lovely pool and beautiful gardens

the pool is excellent

great swimming pool too

was very friendly, breakfast was very good

perhaps could have done with more regular skimming of the pool to remove the floating debri/insects

gentleman who met us at the gate asked if we needed any food or drink because the restaurant and bar were closing

it's a beautiful property with a parking lot protected by a gate