hot tub and pool are great. rooms comfortable

advertise as being pet friendly, however the pet policy is the worst i have ever been asked to sign

americinn seemed to be well taken care of. staff was friendly. seemed to be plenty of parking.

good parking

beds were nice and comfy and the breakfast was yummy

didn't like the parking

i had read concerns about the breakfast they offer but it is fine

liked the history of the props and having the restaurant and bar right there as well

a breakfast provided earlier.

great old school feel, ac in the roo., great bar and staff! excellent value!

accessible i called 9 local major hotel chain hotels and not one had a working wheelchair pool lift

the pool was a little cold.

the kids loved the pool.

exceptional fitness room & pool

the staff is friendly, the pool is always clean and the food is good

to use the laundry facilities, and needed to use an app that required a minimum of ten dollars for use

i loved the military displays on the pool level & my friend thought the game room was so cool, laundry facilities

ladies at the checkin desk were extremely helpful about laundry services, parking and recommendations for our

love the extensive breakfast and clean laundry

accessible, nice pool, laundry room available and breakfast items all individually wrapped for covid precaution

in addition our room must have backed up to the laundry or the elevator and there was a slight vibration through

the pool was a little small and the breakfast was just ok

the studio with kitchen facilities was wonderful

my room included a kitchenette (stove top, fridge, microwave even a dishwasher

need to be clear in their advertising that their shuttle does not run 24/7

no laundry

online didn t match due to changeover - expected to die a load of laundry and couldn t

the second room blinds were broken and it was next to the ice machine and laundry so you could hear everything

no handicap parking

the location, ease of parking and the friendly staff.

in the morning you feel the bed vibrating from the laundry room

staff, clean and spacious rooms, and airport shuttle to and from helped make it an east park and fly situation

the hotel had a great breakfast too

comfortable bed, big room, quiet, free parking

my family was in the car in the parking lot

bonus: free laundry machines in second floor, just bring detergent and

location, room size, gym and laundry access, comfortable

luv that kitchen and free laundry

the convenience of the laundry room.

being able to do laundry for free unfortunately only one dryer worked.

my room was over the laundry, so there were loud sounds of water turning on & off until 11pm

carpeting, disgustingly stained chair, dust on nightstands and lamps, huge hole in towel, dirty laundry and

we were put in a room next to the guest laundry facilities and the walls are very thin so it was constantly

laundry facilities, location close to where we needed to be, it was quiet there

i intended to use the laundry machines and the fitness center, but both were out of order during my stay

but, the laundry room was filthy

example; no laundry because washer was not working

night and early morning, found out as we were leaving, we were a couple of doors down from the laundry room on

the laundry facilities were out of order

the dirty laundry room.getting the room cleaned took all day.

they kept my kids life jackets i accidentally left in the closet.

the pool area was also nice and enjoyable for the kids

was very friendly, rooms are clean, breakfast has a big selection, the beds were comfortable and just off the

pool the back outside seating and basketball court

awesome staff in breakfast for working her butt off to make sure everything stayed stocked up the kids loved

not like that there was no laundry facility for guests who wanted to go swimming

no laundry no breakfast no coffee anvil

no laundry facilities.

it looks kind of ghetto outside. in the parking lot a cars window is smashed.

staff very friendly. enjoyed elevator access straight into parking lot.

laundry room can possibly be updated to take credit cards instead of quarters.

kick back, breakfast, laundry and staff.

snacks and a full baked potato bar in the evening

clean rooms, friendly staff, great pool (althought extremely busy) breakfast is also hot and wonderful

good variety of foods pets we're welcome, close to pet smart

laundry facility didn't work except washer

didn't have change to use laundry

on towels and we had to wait till the following day to get clean towels since they were behind on laundry

there fire was in the laundry

laundry service, it seemed more like a long stay for subsidized living than a hotel

hot breakfast

i enjoyed the friendly staff and my kids enjoyed the pool

the breakfast was wonderful, as good or better than you would get in a restaurant (worth$15-20 easy) we

ev charger (chargepoint) was installed the night before we left and should be functioning now

better option for breakfast

pool and breakfast selection was big.

that we weren't able to use the pool.

billed me wrong, even after verifying billing on check in. wifi is weak.

kids were using pool deck as a water slid sliding into the

kids would like pancakes and bacon on the buffet

the laundry room was nice

close to my family, large parking area

in the bathroom and hanging system, air conditioning working at par, loiterers hanging out in the parking lot

old heroine syringe, the bed bugs, the worst wifi ever, and a staff that is rude

demands and requirements doors outside did not lock bathroom was very small cable dud not work no wifi rude

offer free breakfast.

in the parking lot

good exercise room when it wasn't overrun with unsupervised kids.

very clean, staff was nice, great gym.

i wish breakfast was included in the stay, but not a huge issue.

extra room was great; very clean; nice laundry facilities

the pool and laundry room were closed due to renovations.

best pool ever clean and very family friendly

we liked the kitchenette area

the whirlpool and the fireplace

they had guest laundry service

i was glad there was a guest laundry room but i had to fix the dryer vent because it came off and made the room

hotel was old, outdated, had mold in the bathroom, burns on the bedside table, people's laundry hanging outside

stairwells, and for as big as the hotel is there should be laundry on each floor there are too many rooms and

lampshade had writing of the words love on the inside stains on the ceiling there was puke by a laundry bin just

clean. breakfast good.

breakfast was basic the waffles & coffee were the best part small pool but the kids enjoyed

breakfast was excellent, with great coffee, a fine selection of food items, and a spacious dining

pool was a bit cold for me. breakfast was lacking in variety

pool was closed no license yet and i was not informed when i booked the hotel through booking on no

staff where the guest laundry was and 3 different employees didn't know so we found it ourselves

i like the option for the early check in. it is very convenient regards. jeff

high level chlorine in pool

it was clean staff was friendly price was great. kids loved the pool.

the pool could be more children friendly maybe a slide or sprinklers

cheery, had games, laundry facility, pool, outdoor area, really appreciated the complimentary razor (we

representation of pricing ( did not indicate there was a $50 fee for our pet until we arrived

breakfast bar was not fully stocked

good temperature control on ac, parking was adequate

pets being welcome is wonderful

no laundry facilities for guests. no ice. no breakfast, even to go options would have been nice.

dirty out dated old no change machine for laundry was charged 2x

it was very clean and the breakfast was good.

tub tile could have used a little more scrubbing, on noticeable dark stain on the carpet

great wifi. comfortable bed.

also, they couldn t make change at the desk or have a quarters machine for the laundry

typical hotel hot breakfast but it was good, pool, laundry, typical size rooms, hot coffee in the lobby

clean room, large tv with lots of channels, clean laundry room, outside seating.

they didn't have a change machine nor did they carry change for laundry or vending

self laundry free of charge.

the kids loved the pool but the hot tub was out of order

trash in parking lot

clean room, friendly staff, clean indoor facilities, comfortable bed, wifi was good and location was off main

my kids had a great time in the pool!!

room and wifi were good. the comfort of the bed was just ok.

staff laundry was evidently down, so rooms were not cleaned when we arrived at 8:30pm

we also attempted to use your laundry area, but the dryer stole about $5 in quarters and we gave up at that

although this was the second year in a row that our fireplace would not work or stay working and there was an

we're missing alot of kitchen things

the location the entrance with the fireplace very welcoming

there's a laundry facility on st as well as a pool and spa

came there at 9pm in the parking lot was nearly full

we loved the bar on property and the snack station

the pool closes at 12

really enjoyed the pool and bar area. breakfast was very good but on the expensive side.

laundry facilities were out of order and our keys stopped working several times

nice place to stay and my dog ud83dudc15 also loved it the laundry mate was a plus at no extra cost gym was nice

that are worn down, laundry room had ceiling caving in and leaking, dog poop left for days on stairs, dirty

loved the complimentary laundry facilities

the free laundry machines and mini gym were a bonus

it was cold and the heater took all night to warm it up. no laundry room.

this motel has only one laundry machine and was not working

froze my sodas (no freezer door), guest laundry dryer was inop and not marked

there wasn t any room service even though it said there was on the website

beds were real comfortable. rooms clean. staff friendly. my kids and i lived it.

loved that the property had a restaurant and a bar at the hotel and the food was amazing for dinner and breakfast

no tub, pool facilities looked a bit underhwelming.

when i called to check up on the status of the laundry i was told not to call anymore & that they would get

full kitchen

property is run down. parking is impossible. won t stay here again.

allowed pets with no restrictions. decent breakfast.

not really much, parking is a little tight.

staff to them having tractor trailer parking to such a clean, quiet,comfortable place to the laundry facilities

the accommodation had a laundry

wifi was weak

parking lot was pretty packed and tight maneuvering, during the busy restaurant times

and convenient parking

washer, broken dryer, broken gym equipment, broken dishes in room, no quarters for laundry (some hotels now have

also having the laundry readily available

laundry service was broken and only available 1 w/d with a line a mile long every day

had some other guests that were drinking in the parking lot and one night the glass exit door was shattered but

the breakfast was more than we expected

did not like the ice machine and laundry is on the first floor, you have to keep going downstairs

didn t notice there was a swimming pool did not see a hot tub

pet fee was high imo @ $75.

location staff breakfast parking

i traveled with the pet and the large room size definitely accommodated their space needs

laundry facilities were nice

in lobby, oatmeal and enhaced water at breakfast, the pool and hot tub, washer and dryer in laundry

breakfast was the worst part

there was even a pool and hot tub

rooms was good size and clean good breakfast decent pool parking garage

no parking 4

all friendly staff and great breakfast

breakfast was great also

people drinking in the pool where kids were at the youngest being maybe 1 yr old..

handicap parking is on opposite side of building from handicap room

seat cover was loose and became detached the first time it was sat on and i was charged to do laundry with a

areas not so clean, the smell of gas in front lobby and around the laundry room doesn't look like the pics on

seeing dirty laundry piled in the hall. that was new. i had not experienced that before.

no closet! no plastic laundry bag

best ever young lady at the reception, helpful and absolutely friendly, well equipped with guest laundry and

no remote control for the tv laundry room has been closed 4 weeks, no availability for coffee

for the money, the refrigerator, the beds were comfortable, free breakfast, the nice shower, the laundry room,

i could open the window, laundry facility on site, close to shopping and entertainment

the laundry room was clean and the cleaning ladies was bleary wonderdul.

pool no laundry facilities

bonus to have laundry facility on site too

from the front desk to the ones working breakfast and the bar during the cocktail hours

access to our room thru the bar area was less than desirable but wasn't a big

breakfast was coming back as normal style

the pool and hot tub area was amazing and the breakfast was great!

was fantastic, the bed was comfortable and there is laundry for the guests

modern & clean room, very nice breakfast, super friendly staff, refreshing salt water pool, well-kept workout

cozy features and the full kitchen was a bonus, even tho we didn't use it

that they are functioning 24 hours, so you can check in anytime and have a snack at the snack bar at any time

gym and great view of downtown grand rapids

no change machine for laundry and the front desk will not sell you quarters

we took full advantage of the on-site laundry facilities, washing all ten days worth of clothes so we could

that it was a hassle to get change to use the laundry facilities.

marijuana smell throughout property and limited parking

i asked for early check in and late check out and got it with no problem

enjoyed the gym, enjoyed the laundry was free! nice room but fridge went out a lot.

i really liked taylor she was a great help and the laundry room was very clean

kitchen was the worse area

like how friendly and helpful the staff was i enjoyed my room and the pool, i saw someone say it was cold but

- clean, comfortable, pool, fitness center, complimentary breakfast, friendly staff, airport shuttle

loved this room, good size with a kitchen and sitting area at a great price and close to everything we were

breakfast was terrific

pool was small, but enjoyable

had kids with me and we ate a lot of snacks and things and ordered takeout so our trash was filling up

the breakfast was great

it had a nice pool and hot tub

they did comp us a drink at the bar while we waited but it messed up our evening schedule

did realize it was such a long walk to the devos place. not a very enticing kids menu.

i also enjoyed the gym

wish room service extended beyond 11:00 p.m.

did not have breakfast so can't comment on that. all staff encountered was very nice.

i was promised $24 and charged $29 no free breakfast

twenty bucks for breakfast & three bucks for coffee was a bit much

breakfast was fine, not spectacular, but the system for collecting and handing over the breakfast

nicely updated hotel and rooms, great bar area, fantastic location.

and maybe a little bigger room service menu

not much in terms of getting a quick snack or room service

also, when we had ordered room service, we left our tray outisde of our room as instructed at 5:30 pm

skywalk to arena and fitness/spa

room service was very slow.

no laundry facilities & parking was expensive but it is downtown

was a quick getaway for my wife and i without our kids

fantastic location, reasonable parking prices (including in/out of the ramp), knoop the rooftop bar was fantastic

need a better selection of food roof top bar for family

there was no pool for the kids to swim.

found a dirty wet washcloth and used bar of soap in our shower.

there were massive hair balls floating in the pool- that's gross!!

the wait staff at the restaurant and bar were absolutely delightful!

wish the pool was open later lol

advertised when i booked the room and spent over $800 that the bistro was open all day as well as room service

location and free parking

friendly desk staff; great location (you can walk anywhere in gr from here); free & safe parking; wonderful

had a good breakfast in the morning

the location is perfect walking downtown. we love the large parking lot on the property as well.

a shuttle from the airport would have made this perfect!

the king size spa tub room

spa looked over used or cleaned too often, coating was coming off

the spa tub

parking lot was not plowed so no where to park except far away

wifi was bad

one staff member wouldn't give me anymore towels as she said that the laundry was closed for the evening but i

pool looked very dirty

no fitness

pleasantly surprised had a full breakfast. rooms quiet. bed was comfortable.

i did not try out the wifi, but the cable tv was nice

there were always people carrying baskets of laundry to other floors

the laundry carts and room cleaners carts were very old, shabby, and very dirty

but the ladies in the laundry room helped out with extra towels and the guy in the morning for quick breakfast

there were always people carrying baskets of laundry to other floors

we literally got screamed at and told we were liars and being told we went into a laundry room but we in fact

didn t have a comforter only a thin blanket no coffee pot in room the wifi wasn t free cable was standard

booked this hotel because of the spa bath, and i paid $126 for one night

no free wifi

a handful of broken-down cars in the parking lot did not give me piece of mind, nor the yelling outside late

was conveniently located near a bus stop so i could ride downtown without having to pay parking

laundry facilities were great

the pool, fire pit, grills and laundry are a plus

laundry, kitchenette, and full size fridge also the grills outside

free guest laundry with 5 front loading machines and dryers. nice restaurant close by.

the rooms are very spacious and free laundry

there were vending machines and laundry

also, we shared this wait w/ the laundry staff because we were in their space

water park for grandkids and adult children quietb room good breakfast

they had a fun kids event, ice cream and movie night.

4 different pools, great breakfast, kids ate free. water park for kids

easy access to room and laundry facilities

friendly, helpful staff. excellent breakfast

maybe warmer water in the pool

nice clean room, comfortable bed, pet friendly, warm pool

gym looked nice

the laundry machine could have been cleaner.

was very clean, breakfast was nice

bed was comfy and pool and jacuzzi was a nice add

was pretty clean, had free wifi, and the breakfast was really nice

the children loved the verity for berfeast and enjoyed the pool.