hot tub and pool are great. rooms comfortable

advertise as being pet friendly, however the pet policy is the worst i have ever been asked to sign

americinn seemed to be well taken care of. staff was friendly. seemed to be plenty of parking.

good parking

beds were nice and comfy and the breakfast was yummy

didn't like the parking

i had read concerns about the breakfast they offer but it is fine

liked the history of the props and having the restaurant and bar right there as well

a breakfast provided earlier.

great old school feel, ac in the roo., great bar and staff! excellent value!

accessible i called 9 local major hotel chain hotels and not one had a working wheelchair pool lift

the pool was a little cold.

the kids loved the pool.

exceptional fitness room & pool

the staff is friendly, the pool is always clean and the food is good

not like that there was no laundry facility for guests who wanted to go swimming

no laundry no breakfast no coffee anvil

no laundry facilities.

wifi was broken during visit

wifi that works for more that facebook

cheery, had games, laundry facility, pool, outdoor area, really appreciated the complimentary razor (we

we are tall the pool was for kids

we used 4 towels to soak up the pool of water to make it safe to walk across

cleanliness, friendly front desk, pool, breakfast, wifi.

parking spots fairly tight

staff where the guest laundry was and 3 different employees didn't know so we found it ourselves

there was a very good assortment for breakfast

pool and weight room clean, staff friendly, room complete and clean

clean pool, hot spa

could of had a better breakfast selection.

to use the laundry facilities, and needed to use an app that required a minimum of ten dollars for use

pool, vending machines, and a laundry room for guests

all areas of the hotel were exceptionally clean, even the laundry and pool area

i loved the military displays on the pool level & my friend thought the game room was so cool, laundry facilities

ladies at the checkin desk were extremely helpful about laundry services, parking and recommendations for our

the accommodation had a laundry

staff to them having tractor trailer parking to such a clean, quiet,comfortable place to the laundry facilities

from the genuinely friendly staff to them having tractor trailer parking to such a clean, quiet,comfortable

from the rooms to the parking lot, to the pool, this place is always spotless

i utilized room service, which

in addition our room must have backed up to the laundry or the elevator and there was a slight vibration through

i don’t believe i should be asked how long i’m going to be swimming with the kids

kids running thru the halls

the little menu that told us about the hotel and wifi etc

we never got to use the shuttle service because they didn't communicate the availability correctly

in the morning you feel the bed vibrating from the laundry room

it was clean. the structure was kept up. the breakfast had a nice selection and well serviced.

perfect for our needs. indoor pool great. great breakfast. family friendly. would stay again

the breakfast was good too

the shuttle was 30 minutes late.

online didn t match due to changeover - expected to die a load of laundry and couldn t

no laundry

the second room blinds were broken and it was next to the ice machine and laundry so you could hear everything

the pool ruined the kids hair,too much chemicals!!

supervision in pool, kids being so reckless, and hotel ran out of towels

the convenience of the laundry room.

the laundry room looked like a complete mess as well

being able to do laundry for free unfortunately only one dryer worked.

that it was free laundry.

location, room size, gym and laundry access, comfortable

night and early morning, found out as we were leaving, we were a couple of doors down from the laundry room on

the dirty laundry room.getting the room cleaned took all day.

example; no laundry because washer was not working

the laundry facilities were out of order

laundry costed $10

pool

breakfast was good, kitchen staff very friendly and made us feel at home

a kitchenette but with no equipment, no table, no chairs, and two refrigerators

sweet staff, awesome staff in breakfast for working her butt off to make sure everything stayed stocked up the

we were on 1st floor near pool and front desk

kick back, breakfast, laundry and staff.

laundry room can possibly be updated to take credit cards instead of quarters.

of parking and close to the building

hotel was busy which made parking more difficult fewer spaces available

three free alcoholic drinks per adult andy pet friendly

washer, broken dryer, broken gym equipment, broken dishes in room, no quarters for laundry (some hotels now have

laundry service was broken and only available 1 w/d with a line a mile long every day

also having the laundry readily available

hot and plentiful the bed was comfortable, room spacious, the drawers and cupboards handy- the kitchen ,bbq area

first, they surprised us with a $100 pet fee at check-in

didn't have change to use laundry

laundry service, it seemed more like a long stay for subsidized living than a hotel

laundry takes only quarters but no change machine on site and front desk does not make change

laundry facility didn't work except washer

on towels and we had to wait till the following day to get clean towels since they were behind on laundry

did not like the ice machine and laundry is on the first floor, you have to keep going downstairs

the parking lot was cleared of snow and ice and was well sslted

comfy beds. was very accommodating to my kids and pet

comfy beds. was very accommodating to my kids and pet

kids didn't have access to juice in the morning because staff said it was

parking lot was in rough shape

staff was super friendly and the room was very nice parking was great and they even had free

pool

00 per night pet fee

parking lot needed replaced

free parking

the location, the room, the pool it was all beautiful

hot breakfast

water cooler was empty in gym both days

ev charger (chargepoint) was installed the night before we left and should be functioning now

pool and bar wasn t open

window was rotted, and the parking lot was poorly lite and signage made it hard to find even with my gps

location was very isolated, parking lot is very dark with no additional lighting.

pool and bar wasn t open

not enough room service ie change of towels had to get clean towels at the front desk each day

the pool and laundry room were closed due to renovations.

extra room was great; very clean; nice laundry facilities

we liked the kitchenette area

the hot tub did not have much water flow coming from the jets. kind of just a hot pool of water.

property was clean i had a king suite that was very comfortable and the pool was fun the kids love it made sure

lampshade had writing of the words love on the inside stains on the ceiling there was puke by a laundry bin just

were very kind and tried their best but they had very little to do with the unavailable clean laundry and dirty

like room so close to laundry

stairwells, and for as big as the hotel is there should be laundry on each floor there are too many rooms and

i was glad there was a guest laundry room but i had to fix the dryer vent because it came off and made the room

i could open the window, laundry facility on site, close to shopping and entertainment

pool no laundry facilities

no remote control for the tv laundry room has been closed 4 weeks, no availability for coffee

for the money, the refrigerator, the beds were comfortable, free breakfast, the nice shower, the laundry room,

the laundry room was clean and the cleaning ladies was bleary wonderdul.

no laundry facilities for guests. no ice. no breakfast, even to go options would have been nice.

dirty out dated old no change machine for laundry was charged 2x

very helpful and friendly staff, clean comfortable rooms, convenient airport shuttle.

pet friendly. nice staff. price.

a little facelift work (veneer along bottom of doors chipped, stain on rug and curtain, carpet trim loose near

breakfast area was very clean and a good variety of

my kids loved the size of the pool area

my kids had a great time in the pool!!

helpful staff, wonderful comfy bed, breakfast included plenty of choices besides the usual carbs

outdated & always saw 2 shady looking characters hanging out in older cars in parking lot everytime i went

it sounds like a laundry room is near by which makes no sense being on the 6th floor

areas not so clean, the smell of gas in front lobby and around the laundry room doesn't look like the pics on

seeing dirty laundry piled in the hall. that was new. i had not experienced that before.

seat cover was loose and became detached the first time it was sat on and i was charged to do laundry with a

best ever young lady at the reception, helpful and absolutely friendly, well equipped with guest laundry and

also, they couldn t make change at the desk or have a quarters machine for the laundry

they didn't have a change machine nor did they carry change for laundry or vending

clean room, large tv with lots of channels, clean laundry room, outside seating.

the noise from the laundry room next to our room (219).

typical hotel hot breakfast but it was good, pool, laundry, typical size rooms, hot coffee in the lobby

we also attempted to use your laundry area, but the dryer stole about $5 in quarters and we gave up at that

staff laundry was evidently down, so rooms were not cleaned when we arrived at 8:30pm

a few questionable folks were loitering around in the parking lot

bed was comfy, the room came with dishes and a whole mini kitchen

was very good size, hotel was easy to get to with ample parking

there's a laundry facility on st as well as a pool and spa

super clean throughout, very nice pool, plenty of parking.

no breakfast. no swimming pool, no gym was open and was advertised

loved the adult time for the pool and hot tub

easy to access, good parking, nice pool and hot tub, ice water always available, friendly staff.

laundry facilities were nice

in lobby, oatmeal and enhaced water at breakfast, the pool and hot tub, washer and dryer in laundry

rooms was good size and clean good breakfast decent pool parking garage

great pool and hot tub, felt very safe staying there, and the staff was awesome.

clean good facility good breakfast cheap parking fee compare to other downtown hotels 24/7 gym swimming pool

had breakfast area closed

love the early check in

needs more breakfast options

first time i ever found a parking space for a veteran so i used it

me and my kids had a great stay.. the staff was good and kind.

that are worn down, laundry room had ceiling caving in and leaking, dog poop left for days on stairs, dirty

the free laundry machines and mini gym were a bonus

nice place to stay and my dog ud83dudc15 also loved it the laundry mate was a plus at no extra cost gym was nice

beds were hard, the water was barely warm, found a drug needle on the ground in laundry room, breakfast was

laundry facilities were out of order and our keys stopped working several times

when i called to check up on the status of the laundry i was told not to call anymore & that they would get

the snow removal in parking lot was poor

property is run down. parking is impossible. won t stay here again.

unsupervised children running around property screaming. parking lot trashy.

shopping centers and resturants, great free breakfast, coffee well supplied in lobby, nice little kitchen with

bonus to have laundry facility on site too

the bar upstairs gave us 2 free drinks and they were excellent, not watered down

the breakfast was great

the included breakfast was so much better than a standard continental breakfast, and the pool area was beautiful

breakfast was coming back as normal style

was fantastic, the bed was comfortable and there is laundry for the guests

i really liked my suite and that there was a full kitchen. quiet and nice.

liked the hardwood floors, the kitchen was a nice touch.

gym and great view of downtown grand rapids

complimentary breakfast

clean rooms and hotel. pool was nice. room service was fast.

the spa wasn't open.

pool was cold

pool area needs some attention. maybe make an 18+ area or don’t allow kids in the jacuzzi.

ordered room service for 1 adult and 3 kids and it cost $105 plus tip for

the kitchen and living room.

felt bad for all the kids that wanted waffles and there were none

very nice !! big room, nice pool and great breakfast!!

cold pool, no hot tub

the pool and balcony grill options

breakfast cost was a bit excessive, did expect to have coffee/rolls included at price charged.

having to pay for parking, the continental breakfast, and even the coffee.

did not care for the function of kitchenette and bathroom being combined

nicely updated hotel and rooms, great bar area, fantastic location.

we live in nyc so we had no problem walking to restaurants and bars on the other side of the river

was able to get into the room, early check in, which was a blessing

spa and fitness center were really nice

well-maintained, great location, great bar and restaurant on site

we had drinks in the bar area and did not feel to inviting there either to be honest

and maybe a little bigger room service menu

we had fun walking out the door and grabbing a scooter to go tour the city and the pool and hot tub were great

wifi

free in-room wifi (unlike spg chain

was way too hot, and i did not like the fact that we were not allowed to bring beverages into the pool

the skywalk to the arena and the pool

no laundry facilities & parking was expensive but it is downtown

so cute love the bar on the roof

the breakfast too expensive the rooftop bar too expensive and way too long of a line to get into but fortunately

the coffee shop and lobby bar was closed.

there was no pool for the kids to swim.

i had ordered room service to be delivered at 9:15 as

pool area was prefect for my grandkids, not very many people in pool area at once

the ability to have dining within the hotel, the swimming pool and the hot tub.

it was easy to confirm my reservation, we were able to get a refrigerator and early check in, extra towels were

put all my anxiety at ease by letting us know of road closures, and their shuttle service was fantastic

enjoyed the gym, enjoyed the laundry was free! nice room but fridge went out a lot.

i really liked taylor she was a great help and the laundry room was very clean

was a nice place to stay with little kids

was clean and kitchen fully stocked

kitchen was the worse area

we took full advantage of the on-site laundry facilities, washing all ten days worth of clothes so we could

no change machine for laundry and the front desk will not sell you quarters

that it was a hassle to get change to use the laundry facilities.

breakfast was amazing and the kids loved it very delicious

didn't try the wifi signal but internet speed is always important to me.

they also helped me with an early check in which was greatly appreciated

spa looked over used or cleaned too often, coating was coming off

the place had a terrible odor, kind of like a pet store full of wet chinchillas. the

liked jacuzzi in.room. wifi and tv. no diet pepsi.

wifi was bad

one staff member wouldn't give me anymore towels as she said that the laundry was closed for the evening but i

pool looked very dirty

it had free breakfast and. pool

seriously watched drug deal in parking lot

cob webs on balcony, over priced vending machines and rusty nail in the parking lot.

there were always people carrying baskets of laundry to other floors

the laundry carts and room cleaners carts were very old, shabby, and very dirty

there were always people carrying baskets of laundry to other floors

but the ladies in the laundry room helped out with extra towels and the guy in the morning for quick breakfast

we literally got screamed at and told we were liars and being told we went into a laundry room but we in fact

big parking area, centrally located on 28th street

no free wifi

was conveniently located near a bus stop so i could ride downtown without having to pay parking

and leaving all night, you can plainly see the prostitutes making deals with others in the parking lot

spa did not work

laundry, kitchenette, and full size fridge also the grills outside

laundry facilities were great

free guest laundry with 5 front loading machines and dryers. nice restaurant close by.

the rooms are very spacious and free laundry

the pool, fire pit, grills and laundry are a plus

also, we shared this wait w/ the laundry staff because we were in their space

there were vending machines and laundry

in room: no creamers/sweeteners for the coffee. breakfast: dried out

we felt very at home with the kitchen area and couch

all night but also spent all night and into next morning partying drinking blasting music in the parking lot

easy access to room and laundry facilities

went above and beyond to be sure we had breakfast before leaving at 5am for a flight

traveling with a small dog so was given an awesome room near the pet relief area

children enjoyed the pool & adults the hot tub

maybe warmer water in the pool

the laundry machine could have been cleaner.

bed was comfy and pool and jacuzzi was a nice add

very safe and well lit parking lot

you can have your pet

wifi