accessible i called 9 local major hotel chain hotels and not one had a working wheelchair pool lift

biscuits and delicious coffee at breakfast

breakfast was very good

helpfulness of staff, the cleanliness of the hotel shared spaces and our room, the complimentary breakfast

big room for gym but almost nothing inside

very nice and clean, pool was great!

bummed the pool was closed due to covid

location was good. didn t try the breakfast but from what i seen looked pretty good.

requested a pet free room that pets did not ever stay in because i have allergies and asthma i only stayed in

americinn seemed to be well taken care of. staff was friendly. seemed to be plenty of parking.

bar was gorgeous, staff was so helpful

onlt rhroug front door to stree and the having to walk all aroud to the back of the building to parking

breakfast chest on the room floor is excellent

the music from the bar downstairs is loud as others have said, but that didn t bother us

cute town, easy access to the bike trail, good food and drink in the restaurant, easy access to breakfast items

cheery, had games, laundry facility, pool, outdoor area, really appreciated the complimentary razor (we

fire pit outside, pool and pool area was very clean, spacious as far as seating in every place in the hotel,

24 hr gym room is nice

gym was top notch

the comfort in across the parking lot let us check in much earlier when we stayed there previously without any

staff where the guest laundry was and 3 different employees didn't know so we found it ourselves

stylish and comfortable lobby, well equipped fitness room, big breakfast area, and friendly, helpful staff

pool and weight room clean, staff friendly, room complete and clean

the pool is very cold. that will cause me to go to another hotel.

hot breakfast because of staffing

the accommodation had a laundry

staff to them having tractor trailer parking to such a clean, quiet,comfortable place to the laundry facilities

we had plenty of parking and

i like that there is a restaurant located in the parking lot. that is convenient.

the room was clean, had wifi and a flatscreen tv, the restaurant was delicious, the

no laundry no breakfast no coffee anvil

not like that there was no laundry facility for guests who wanted to go swimming

no laundry facilities.

didn't like all the people in parking lot though

was a random tweaker in the parking lot yelling about something

competing, nice washer / dryer in basement by pool and gym, free to guests and they even provide laundry soap

absolutely love the pool area and walk out set up

we really enjoyed the pool and hottub. the rooms were clean and upgraded. breakfast was great.

nice clean room, safe area, very friendly and helpful staff, good breakfast.

location, near a regatta venue where i was competing, nice washer / dryer in basement by pool and gym, free to

also having the laundry readily available

laundry service was broken and only available 1 w/d with a line a mile long every day

washer, broken dryer, broken gym equipment, broken dishes in room, no quarters for laundry (some hotels now have

free parking

washer, broken dryer, broken gym equipment, broken dishes in room, no quarters for laundry (some hotels now have

did not like the ice machine and laundry is on the first floor, you have to keep going downstairs

comfy beds. was very accommodating to my kids and pet

pool was very cold

loved that it had a pool, pool looked very clean as well, also had a gym but we didn t get to try it out, but

location staff breakfast parking

breakfast was tasty with eggs, bacon, french toast sticks, and smoothies

the elevator needed bulbs replaced, hard to open door because it was swollen the door, limited parking spaces

people drinking in the pool where kids were at the youngest being maybe 1 yr old..

they even accommodated me with early check in for my children even though i wasn't onsite at the tiime

breakfast was really good

breakfast was basic. coffee was ok. rather have good coffee

of the grand rapids skyline from the gym would have been nice, but can t complain too much about that

my daughter had an early morning gymnastics meet

pool looked nothing like picture and no jacuzzi

i missed the free breakfast

pool no laundry facilities

for the money, the refrigerator, the beds were comfortable, free breakfast, the nice shower, the laundry room,

no remote control for the tv laundry room has been closed 4 weeks, no availability for coffee

i could open the window, laundry facility on site, close to shopping and entertainment

the laundry room was clean and the cleaning ladies was bleary wonderdul.

room was right across from their laundry room

we had to ask for linen bc they were so short on staffing that they were behind on laundry!

laundry room is terrible

air conditioning in the elevator, stairs or hallways ice machine out of order laundry rm locked hot tub out of

last visitor) there were not enough face towels and we were told they only had one person to do laundry

machines didn t work laundry room filthy, breakfast was a joke, juice machine didn t work, toaster didn

wifi was not working, no internet in lobby, bedsheet was not tucked in, sofa seat looked like 100

breakfast could be better but the hotel is clean and in a quiet location.

highway worker's were coming in and out all hours of the night talking loud in the parking lot

good selection of breakfast items, all freshly made.

love the extensive breakfast and clean laundry

accessible, nice pool, laundry room available and breakfast items all individually wrapped for covid precaution

ladies at the checkin desk were extremely helpful about laundry services, parking and recommendations for our

pool, vending machines, and a laundry room for guests

all areas of the hotel were exceptionally clean, even the laundry and pool area

no closet! no plastic laundry bag

areas not so clean, the smell of gas in front lobby and around the laundry room doesn't look like the pics on

best ever young lady at the reception, helpful and absolutely friendly, well equipped with guest laundry and

seat cover was loose and became detached the first time it was sat on and i was charged to do laundry with a

it sounds like a laundry room is near by which makes no sense being on the 6th floor

laundry facilities were nice

in lobby, oatmeal and enhaced water at breakfast, the pool and hot tub, washer and dryer in laundry

was very comfortable and the 24/7 gym had everything i needed during my business trip

a lack furniture with drawers to hold clothes. swimming pool..cold water..should be warmer

no show shuttle

bonus to have laundry facility on site too

the pool and hot tub area was amazing and the breakfast was great!

breakfast made to order with happy, talented chefs

room service was great!

awesome view, love the breakfast and pool

was fantastic, the bed was comfortable and there is laundry for the guests

the only thing was that the indoor pool was freezing because of the air conditioning being on.

the 24 hr gym has enough equipment for cardio and free weights

they looked like pet hair, they were not from as i do not have a

the roof top bar was awesome and the bartenders were fun and friendly

great location. i wish there were a few dining more options at the hotel for people with kids.

pool being open. closed due to covid

gym is a bit dated

i very much enjoyed the gym

ordered room service for 1 adult and 3 kids and it cost $105 plus tip for

well-maintained, great location, great bar and restaurant on site

didn t like that wasn t able to fully access all the rest of the services such as the pool but i understand

the pool was shallower then i expected but was still very relaxing!

the pool and hot tub are in questionable shape. the steam room was closed for maintenance

3 kids and 2 adults

location and free parking

the ability to have dining within the hotel, the swimming pool and the hot tub.

we didn't get breakfast so i don't know what they had available

smelled like old gym shoes

friendly desk staff; great location (you can walk anywhere in gr from here); free & safe parking; wonderful

the pool was small

pool was a bit too cold

indoor pool

cold pool, no hot tub

comfortable room was well laid out, kitchen was well equipped and so convenient

did not have breakfast so can't comment on that. all staff encountered was very nice.

we live in nyc so we had no problem walking to restaurants and bars on the other side of the river

breakfast should be complimentary with how much the room was

as i entered the continental breakfast area, a staff member told me that breakfast is $20

i was promised $24 and charged $29 no free breakfast

advertised when i booked the room and spent over $800 that the bistro was open all day as well as room service

bar/restaurant was amazing, staff was all very nive and accomodating especially when we needed a late check out

location staff cheerful, helpful and friendly cleanliness pool open and clean

no breakfast for my kids unless i pay

wifi

no laundry facilities & parking was expensive but it is downtown

location is perfect, close to a lot of restaurants and bars

fantastic location, reasonable parking prices (including in/out of the ramp), knoop the rooftop bar was fantastic

the coffee shop and lobby bar was closed.

had issues getting conjoined rooms (we have kids)

in the morning you feel the bed vibrating from the laundry room

clean spacious nice pool no complaints

my family was in the car in the parking lot

no hot tub, pools kinda small, gym didn't have many things and some stuff was broken.

pool area was clean but small

in addition our room must have backed up to the laundry or the elevator and there was a slight vibration through

the gym was small with limited equipment to work out with

kids running thru the halls

the staff were very friendly, the shuttle waited for us, the breakfast had some nice options that weren t

my room included a kitchenette (stove top, fridge, microwave even a dishwasher

there's a laundry facility on st as well as a pool and spa

we loved the bar on property and the snack station

breakfast was especially good tasting. lobby decor was gorgeous. parking was tight but workable.

parking is easy, staff are friendly and accommodating, rooms are clean, and the gym very complete for my needs

almost 10 minutes for someone to come to the front to check me in and that was only because a kitchen staff

the convenience of the laundry room.

luv that kitchen and free laundry

the laundry room looked like a complete mess as well

location, room size, gym and laundry access, comfortable

that it was free laundry.

kick back, breakfast, laundry and staff.

laundry room can possibly be updated to take credit cards instead of quarters.

we were traveling with kids and wow was it a treat not to have to leave the hotel to get food

has a bar and restaurant

clean. nice amenities. free breakfast, snacks, wifi. fridge and microwave in room.

didn't have change to use laundry

laundry takes only quarters but no change machine on site and front desk does not make change

laundry service, it seemed more like a long stay for subsidized living than a hotel

on towels and we had to wait till the following day to get clean towels since they were behind on laundry

laundry facility didn't work except washer

sweet staff, awesome staff in breakfast for working her butt off to make sure everything stayed stocked up the

the kitchenette was spotless and appliances clean and in good working order

awesome staff in breakfast for working her butt off to make sure everything stayed stocked up the kids loved

pool the back outside seating and basketball court

it would run for a very long time but after a few times of wiggling the handle it stopped and breakfast was

online didn t match due to changeover - expected to die a load of laundry and couldn t

the second room blinds were broken and it was next to the ice machine and laundry so you could hear everything

no laundry

everything...and the shuttle to the airport was a bonus.

is all, trying to find the building at night time and having almost all the parking lots closed off

extra room was great; very clean; nice laundry facilities

the pool and laundry room were closed due to renovations.

we liked the kitchenette area

rooms feel large , kitchen

the kitchen in the room was so amazing to have so that i could cook for my family

was there for 11 days, i needed to use the laundry

the dirty laundry room.getting the room cleaned took all day.

example; no laundry because washer was not working

the laundry facilities were out of order

night and early morning, found out as we were leaving, we were a couple of doors down from the laundry room on

swimming pool also the bed and just the environment period i love this hotel

the kids loved the pool but the hot tub was out of order

outdated & always saw 2 shady looking characters hanging out in older cars in parking lot everytime i went

that the place was clean and the fitness center was open.

there were usb charging stations for the kids stuff

we also attempted to use your laundry area, but the dryer stole about $5 in quarters and we gave up at that

staff laundry was evidently down, so rooms were not cleaned when we arrived at 8:30pm

wifi didn't work

the kitchen area was nice as well had our grandkids with us so the refrigerator came in handy for

a few questionable folks were loitering around in the parking lot

like room so close to laundry

it took a long time to find because the maid put it in the laundry room and nobody knew

stairwells, and for as big as the hotel is there should be laundry on each floor there are too many rooms and

were very kind and tried their best but they had very little to do with the unavailable clean laundry and dirty

lampshade had writing of the words love on the inside stains on the ceiling there was puke by a laundry bin just

dirty out dated old no change machine for laundry was charged 2x

no laundry facilities for guests. no ice. no breakfast, even to go options would have been nice.

free shuttle ride to the airport. ac worked great.

late check out

it was a decent place to stay. fee breakfast was nice and the cost was good.

when i called to check up on the status of the laundry i was told not to call anymore & that they would get

close to resturants and stores. has a kitchen and living area in the room.

shopping centers and resturants, great free breakfast, coffee well supplied in lobby, nice little kitchen with

full kitchen

some of the kitchen supplies were not in the room as when i stayed here before.

self laundry free of charge.

they didn't have a change machine nor did they carry change for laundry or vending

also, they couldn t make change at the desk or have a quarters machine for the laundry

the noise from the laundry room next to our room (219).

typical hotel hot breakfast but it was good, pool, laundry, typical size rooms, hot coffee in the lobby

breakfast items i tried were great

there was a nice pool but i did not use it

water cooler was empty in gym both days

very clean, good breakfast, very nice clean room.

spacious room clean. pet friendly

shuttle service was great

close to airport, hotel shuttle reliable and drivers friendly and helped us with luggage.

the staff we encountered was super friendly and great with the kids.

breakfast area is small.

the waffles were my kids fave

laundry facilities were out of order and our keys stopped working several times

loved the complimentary laundry facilities

the free laundry machines and mini gym were a bonus

that are worn down, laundry room had ceiling caving in and leaking, dog poop left for days on stairs, dirty

places that should have been kept up on frequently like the pool and fitness center and laundry were lacking a

one staff member wouldn't give me anymore towels as she said that the laundry was closed for the evening but i

staff was friendly, parking options were good, and the location is close to food, gas, and other necessities

no fitness

very courteous staff excellent breakfast very clean

the ground floor had rooms with doors opening to the parking lot

they also helped me with an early check in which was greatly appreciated

the place had a terrible odor, kind of like a pet store full of wet chinchillas. the

the spa tub

wifi was bad

the king size spa tub room

the laundry carts and room cleaners carts were very old, shabby, and very dirty

but the ladies in the laundry room helped out with extra towels and the guy in the morning for quick breakfast

we literally got screamed at and told we were liars and being told we went into a laundry room but we in fact

there were always people carrying baskets of laundry to other floors

there were always people carrying baskets of laundry to other floors

was no free wifi, the curtain barely covered the window, towels were very rough, no breakfast, no

big parking area, centrally located on 28th street

bed bugs wifi wasn't enough working hardly any cable channels microwave didn't work

had to beg for wifi password

it says online that the place has free wifi and it doesn't not, you pay

enjoyed the gym, enjoyed the laundry was free! nice room but fridge went out a lot.

i really liked taylor she was a great help and the laundry room was very clean

cleanliness. breakfast and having a kitchenette.

the continental breakfast was hot and the area was clean

rooms, full kitchen comes in handy when traveling with a family

we took full advantage of the on-site laundry facilities, washing all ten days worth of clothes so we could

that it was a hassle to get change to use the laundry facilities.

no change machine for laundry and the front desk will not sell you quarters

parking was kind of hard to find

also, staying with kids, it could have used a vacuum

the pool, fire pit, grills and laundry are a plus

laundry facilities were great

laundry, kitchenette, and full size fridge also the grills outside

the rooms are very spacious and free laundry

free guest laundry with 5 front loading machines and dryers. nice restaurant close by.

also, we shared this wait w/ the laundry staff because we were in their space

there were vending machines and laundry

nothing was free we had to pay to eat an there was one person cooking something while the whole kitchen area

be a little less since they weren't doing breakfast and their facilities were closed such as the gym and the

great swim area, full hot breakfast, and sundae bar/movie the nights we stayed (fri and

easy access to room and laundry facilities

the tv was my fav. the breakfast was bomb. staff is very respectful and kind.

the place was clean, updated, pet friendly, and surprisingly quiet given proximity to highway

television barely worked and the wifi was spotty. the pool was too cold

for the pet friendly room

the laundry machine could have been cleaner.

room was large enough and the wifi was quick

parking lot and surrounding area quite dirty.

breakfast was good. it was quiet, and room was clean

bed, pool and hot tub was nice, also liked having a microwave and larger size refrigerator in the room