no laundry service and no robes - minor stuff

convenient parking

was fantastic, bar area was clean and tidy and very relaxed

meal at night and breakfast in the morning were excellent

breakfast was nice but in my opinion was very expensive, for the price i expected something

good location, easy access and parking and nice large rooms and the best shower in ireland

staff were great, parking secure, good food. rooms excellent. quiet location. efficient checkin

the size of the room, the location, the staff, the private parking.

proximity to the ferry! plenty of parking, lovely evening meal and a very comfortable room.

lighting in the seating areas of the bar very bright when seated.

beautiful food for dinner and breakfast

the bar man whipped up exceptional irish coffee and espresso martinis

room was very spacious and beautifully furnished. food very good - breakfast and evening meal.

beautiful hotel with great food and bar with live entertainment ud83dudc4c

hotel is a lovely old property right on the harbour with private parking in front

nice food in the bar and

here while playing golf at the local carrickfergus course

wifi didn't work in room.

toiletries and wifi

wifi was great as well which worked well with getting business work done on the

used the laundry service, but my clothes were still quite damp when i opened the laundry bag

the wifi worked well and there was a kettle for hot drinks

nice hotel. staff friendly. good parking. only problem was the bed was extremely hard.

food,large room,wifi

opening times of the spa on mondays could have been open for at least a few hours more

the bar staff were great

the wifi is a nod to the present day

very nice hotel staff were lovely we asked for early check in and got it

excellent breakfast , parking in private car park , ideal for my business travels

bar closed at 10pm

housekeeping still cleaning rooms at 5pm with laundry and trays all over the hallway

fabulous gym and spa

perfect facilities, great spa area, comfortable room, good wifi

guide in the room or information about the local area, no menus for room service, not great options for food on

it was quiet, clean rooms, plenty of parking.

laundry in the corridors

spa facilities were class and breakfast unreal

and lastly the prices in the bar are too much, it is nice to pay a premium price to stay in a hotel but it is

on site parking

we had stayed a few years ago but the addition of gym and spa makes it even better

and newly refurbished apartment, ideally located to visit belfast and good local golf courses

6 had the kitchen extractors outside which made a constant noise

free parking in car park opposite hotel

1. the wifi was

easy parking

we needed our outfits ironed, asked to use their iron, the laundry staff ironed our clothes

only i wished was that the property had more parking space

the breakfast was amazing

room was lovely but located opposite the kitchen so a bit noisy early in the morning- no other

the annex didn't have wifi coverage.

laundry service seemed to be a bit of a chore, had to ask for bags and then didn't get forms so i

again, we were told to wait another 5 minutes and then we were told there was an issue with the laundry

in mcallister s whiskey lounge where out of this world including kitchen staff

plenty of space in superior family room for me and 3 kids, beds comfy

to market this property more aside from weddings also would suit international tourists next to a golf course

this place is amazing friendly staff welcoming reception amazing breakfast clean and fresh rooms laundry left

excellent parking

great ambience-easy parking

bed was super comfy, extremely friendly staff, breakfast was devine

lovely, friendly staff. great breakfast. very clean.

what i got was a first floor apartment with noise carrying from downstairs and a view of the laundry facilities

and you couldn't get to the main hotel without walking past a car park, past a service area (laundry, etc),

the spa , pool etc all outstanding

we were looking forward to having a few drinks and relaxing in the bar after dinner a night away without the

would like the option for earlier access to spa and later checkout an option.

laundry and dirty dishes lay in corridors all evening and through to next morning

i sent a casual linen dress for laundry expecting it to be washed and pressed but instead it was dry cleaned

wifi worked well

nice people at the desk, restaurant , and bar areas

they had a ghost hunt for the kids which was brilliant

very slow wifi

no pancakes/waffles for kids

think the drink selection at the bar could of been better the drinks we wanted weren t

good gym on site

restaurant was lovely, room service was quick, and the room/bathroom were very clean and had all the amenities

they also have laundry service, they have laundry bag prepared for the travellers in the room (not sure if it

the laundry service was unacceptable

room service was fast

all the staff were lovely and accommodated both an early check in and late check out

first night it was a bit noisy as our room was in the middle of a group of kids where we're knocking their doors

it was nice to have laundry on site

size rooms and everything you need including a laundry service which was really helpful to

and coffee etc for the whole of our stay could have been a problem but we were able to access the laundry room

location, breakfast, laundry, staff

there's a laundry room and outside patio area on floor 1

rooftop gym, rooftop sauna, rooftop hot tub. great service from the staff.

i definitely recommend getting breakfast to the room

berts jazz bar is an absolute gem of a place - the service is great and the music + old school vibe is a

even a ghd in the gym changing

the breakfast and high tea were amazing. the spa facilities were luxurious

corridors dirty with trays and laundry at

as pet friendly, but on arrival dog not allowed anywhere in the hotel apart from the room or reception

wifi available for gaming devices as well as phones

we loved it and will be back with the kids and friends

very poor service in bar...not. much to do for kids

there were dirty trays and bags of laundry lying scattered all over the landing on the level we were staying

above and beyond to make our stay for my 30th birthday so relaxed and enjoyable with our 2 young kids

however, room was very slow, its a box room, bed and thats it, confy bed, good wifi

minus the kids

lively outdoor dining, indoor restaurant and music and bar on the roof

5 minute walk to laundry

we liked the laundry service plus the extremely spacious rooms - exceptional for an ibis hotel

reception, noisy hallways, strange and badly maintained bathroom, laundry in front of elevators not good

from the pillows, not sure if a cleanliness issue or based on the detergent they use to clean the laundry

breakfast was excellent high quality food location was perfect and easy accessible to whatever was

we used restaurant, gym and laundry as well

have improved this stay would have been a bathrobe but i understand this creates more unnecessary laundry which

had a laundry bag

design for the kitchenette and resources (gym, laundry, bar/restaurant)

although we didn t use it the little kitchen and laundry facilities would be great for visiting families or

not allot of breakfast options for kids

i needed room service as i came back too late for the restaurant

stay we were there for the dolly and shania tribute and we had a great time and the bar man micheal was great

nothing really. maybe a fried egg with breakfast not keen on scrambled.

free parking and handy to get into the city as glider stop is just a few yards down the

location good and parking great located next to the hotel breakfast great room clean nice bar

no free wifi

free wifi in rooms would be good

gym was a little basic for the hilton

good location easy to walk to shops and restaurants good gym

size was a bit small, also not many places to hang towels in the bathroom, let alone your little laundry items

did not have a washing machine which was advertised, laundry room was locked (even using the master key)

not very helpful with laundry options

friendly nice room and breakfast good

south african receptionist (can't remember name) was wonderful in giving me a voucher for her gym for one day

the laundry facilities were free and very welcome after a month of travel and hand washing/expensive

staffer helpful and the hotel had a good clothing washing and drying laundry for guests which was very helpful

the addition of a free laundry room was great for us given our extended travel

free laundry room on upper floor was an unexpected bonus

having kitchen facilities in the room didn't use them but free laundry facilities is great idea

traffic noise from street, 5am sounded like beer wagon arrived, then laundry trolleys being loaded all very

cold during the night) and our young baby came home with her first cold; bathrooms very pokey; no laundry bags

laundry was not done on the day when it should have been

were difficult to use and/or empty, toilet wouldn t flush properly, advertisement mentions laundry service

their air conditioning wasn t up an running. laundry service wasn t available.

dirty laundry found, dirty bed. tv didn t work

- one day provided a bath towel with s sticker from the laundry company in it - one day provided a random

the gym was pretty basic, almost too basic.

the gym could be better but that was all.

gym was a bit small, but everything else was perfect

couple of times we were in loft and staff using also with laundry trolley

came back one evening to find all dirty laundry in a pile on my room floor, bed was still unmade, courtesy

attentive especially doorman and grand cafe staff room fantastic bed so comfy and toiletries and laundry first

some laundry came back damp

drinks in the observatory bar are a bit too expensive.

good location. they do laundry.

the gym is not big but well-maintained and open most of the day

all while dragging two small kids around and baggage

breakfast was great. as was the fact we could get early check in.

i couldn't get wifi in our room only in reception. i was very disappointed with that.

laundry is sent out and returned that evening

good location, fairly comfortable room. laundry service is good. solid hotel

rooms are so stunning and comfortable so much so we ended up not going out and ordering room service instead

great location, great hotel great breakfast able to get soda bread and potato bread

beautiful hotel with a lovely upstairs bar and excellent service. ud83dude00

vegetarian food selection, both at dinner and breakfast.

breakfast was basic but nice

the leisure areas great for families with kids but also had areas to chill out

wifi would never work had to use mobile data

the leisure areas great for families with kids but also had areas to chill out

when they did take towels for laundry they werent replaced

i didn't use the wifi so cant comment on it

is perfect for shopping in city centre & lots of bars/restaurants also within walking distance

staff were excellent. kids received special treatment!

everithing was fab, the room was clean and staff nice and helpful we deffinetly come back kids loved the hotel

00pm we still did have our room due to issues with laundry

it would be good to have a laundry

our bus experience was booked for us and the laundry service was fabulous

james at the front desk accommodated our early check in and was super friendly and helpful

i also loved the gym facilities

did laundry but very expensive

laundry services way overpriced

staff at front desk need to be educated on laundry drop off process for customers

instructions on laundry etc

laundry service was a huge help

hallways dirty and stained, tea/coffee/mugs not replaced daily, staff didn t know about their laundry, tv or

of the walls in the corridors are more akin to the back of hotel services - like the kitchen/ laundry areas

also if looking for nightlife while there, drinks in the bar are a great price and bar staff very friendly,

breakfast was excellent and so were the staff

professional, we'll run hotel with a good restaurant and room service.

the hotel has a great busy bar with a large selection of drinks, live music and good people

loved the spa bath and bidet

no cart charge for room service from the amazing restaurant down stairs

2 breakfasts to the one room and got charged for room service for each breakfast even though they were coming

wifi was great and high speed

free use of the gym

place was spotless, great location, spacious room with kitchen area

it was a good location for the night, there was free coffee and a good gym.

this is not luxury accommodation and there isn't free wifi, kettle, tv or hairdryer provided in the room, but

was small, it felt like a hostel type accommodation not hotel, coffee machine and kitchenette in lobby to help

they also had laundry service

appreciated reasonable laundry service

assisted us with sending off a bag of laundry to be done with no issues

the laundry service was very efficient and reasonably priced, per bag if you preferred

laundry near by

the bar and dining area is gorgeous and the function are is lovely

wifi in room 207 was very weak and unusable

entering hotel with luggage via the bar & shouting by kids who'd got into basement toilets but it was the

the bar area was stunning

struggled to get the wifi working on the tv to watch netflix

bath towels small but got extra. no laundry bags

the staff was very friendly, able to get laundry done by the hotel and the food was amazing

of laundry facilities and no towel bars in bath, so hanging your towel necessitated hanging on shower

the hotel was very clean, staff were very helpful and breakfast was delicious

staff were great and the room was very clean and comfortable with everything you need the breakfast was excellent

plus great bar + guinness

breakfast choices were very good

great wifi

the room had excellent wifi very good furnature and comfortable stay

the beds were so comfortable and the breakfast was delicious

there was a trolley for the laundry on the landing which was causing an obstruction in getting to the room

lost part of my laundry through their

are large with good bathroom facilities and wifi

good location, friendly staff, wifi, good for a 3* hotel

there was no bar or restaurant

bags of laundry on landing

it was the laundry truck downstairs

it looked out over what seemed to be laundry machines and other equipment, so it was pretty noisy whenever we

plumbing and laundry appears loud

an added bonus was a washer for laundry

the owner offered to do laundry for us as well

no info with wifi details

have liked a bacon roll or something similar as a breakfast option (i like a hot breakfast but pancakes are not

breakfast felt a bit chaotic, the young staff were overwhelmed and had to ask several families and

great breakfast

access to a reasonable priced laundry. the one quoted was way over the top.

laundry was outstanding

laundry service was very expensive

the price of the room service.

room had free upgrade to suite which was appreciated- great breakfast- food in bar was excellent too

got room service for dinner one night, very quick in bringing food & drink to our room and food was

probably a bit more privacy between gym reception and spa treatment rooms

kitchen service poor, staff very unconnected, didn't refill when items ran out

the housekeeping team (always there to ensure we were comfortable), the spa and swimming pool team, in fact

and bar area was very small for hotel so

full breakfast fantastic and meal on saturday evening great value and excellent

the breakfast was excellent and the staff very helpful.

parking and spacious room with good heating plus restaurant and bar on premises and breakfast

breakfast did not have many options available, especially for kids

room nice clean and well equipped room service very efficient breakfast nice freshly cooked to order and evening

clean rooms, nice bar with great food ud83dudc4c

little further out from belfast than what we were expecting but with plenty of free parking onsite this wasn't

was fantastic ate there for the two nights of our stay and couldn’t fault anything kids loved it too staff

the kids had what they wanted and everything was presented beautifully

wifi was slow

comfortable beds excellent home cooked breakfast and very friendly helpful staff thoroughly enjoyed our stay at

room service menu could be a bit better not much choice, would have preferred a bigger bed as was

wifi worked only for short time in morning and night , no wifi most of the day

dog friendly and i have severe allergies but i was delighted to hear that there is designated non pet friendly

the poor lad behind the bar was absolutely run ragged

place, staff very friendly, good craic in bar , nice music, lovely breakfast, will be back to

the singer was meant to finish much earlier which was fine for us but would be difficult to get kids to sleep

good basic room with wifi and freeview tv. we did not need anything more

4 types of breakfast to choose from, warm staff, comfortable bed, spacious bathroom, lots of parking in the

location on main causeway coast road, with coastal views, easy to find and great parking

great staff very nice bar .

a minus for adults looking a quiet break, but if your travelling with kids you may find it hard to keep them

staff were fantastic and very friendly and helpful, organising taxis for us and letting ususe the bar phone etc

has car parking round the back

music from the bar was very loud if you have kids trying to sleep