quality hotel, very clean, accepts pets, nice restaurant, friendly staff

nice gym and good breakfast

new hotel with modern style. gym + sauna available, but was not used. free parking space

there was no room service

were no room service facilities, no information about wifi or hotel or local facilities in the room

pets were welcome and staff spoke good english and were extremely pleasant and helpful

wifi worked well

finding the place even with satnav. parking very tight

the tapas bar was open again, service very slow and a lot of menu was out of stock

parking was tight.

staff was exceptional but the two breakfast waiters seemed short and annoyed with my two kids)

the peaceful area of the complex, the employees, the rental bikes, and the safety of having the kids play

the peaceful area of the complex, the employees, the rental bikes, and the safety of having the kids play

parking next to bungalow

the pool was stunning

although we got the wifi code it didnt connect at all

free wifi too

clean, cheep, great food, free wifi & petrol station next door

wifi not working

restaurant, no bar open

they want the kids to responsible for the broken room they gave to us

very weak wifi in the room. in common areas ok.

terrible wifi - nearly useless

free secure parking, nice rooms, comfortable bed and good fast wifi

came by public transport and the entrance for pedestrians is not clear, only the parking gate was clearly visible

it s clean, ample parking and the staff are friendly

one issue was that the wifi internet was not working.

the breakfast and wifi network

the room was a bit smaller than what the pictures depicted. the bar stops selling beer at 11pm.

no wifi in the rooms no phone in the room ac not working well no security in the

and from madrid, didn't like that we had to pay 8 extra a day per person for a breakfast meal, wifi was not

- requesting a taxi by hotel staff went fine - breakfast is fine, the coffee is nice

there was no wifi

no wifi in rooms

no wifi in the room

i had to pay 10 euros extra for the parking , nobody said anything before and also if there was wifi he didn t

laundry price was too high :)

laundry service seemed to be priced to discourage its use

needed laundry for my suit - got urgent help

kids loved the pool

not bad hotel, with all included parking - restaurant and gym facilities.

laundry service was not available

the bar service was not available.

i wouldn't recommend this hotel to anyone especially anyone with kids/family

as a pet-friendly hotel, we were able to travel with our furry friend, which was a big plus

i had to pay for wifi and parking

is right next to the train station which makes traveling super easy this hotel has also a small gym that was

also, restaurant and bar did not adhere to published opening times, so planning meals and drinks very difficult

i can also see why they only show one picture of the gym, it's very sad

of staff working in the evening, no room service, bar only open from 2000 - 2300, if at all

early check in wifi ok staff friendly

would love a swimming pool there !

wifi available in the hotel for 4-5 days

wifi was correct

free wifi was quite adequate for my needs

location, room service, breakfast

a bar fridge would be a plus.

it is become a basic to have mini bar and at least coffee machine , cups and cattle it is not a luxury

wifi was very fast and reliable

no bar or restaurant

wifi strong bed was oke

the wifi is very unstable hence those who travel with work or meeting online will have a big

helpful staff - good size room - public parking free next to the hotel - there are restaurant, bar and disco

must say that in the room next to ours, a family with kids was checked in and that meant a lot of noise

i took the shuttle at 08:30 am (after registering the day before) to terminal 4

staff, very clean room with plenty amenities and free shuttle service to the airport starting at

and friendly, the room was clean and modern (with excellent air conditioning) and the breakfast was quite good

hotel is ok nothing special but clean and the wifi worked well

breakfast was good, clean, friendly, helpful

clean, comfortabe beds, 24/7 bar and reception, aldi nearby, friendly staff

the breakfast buffet was good and cheep, so perfect for the traveler on a buget

the breakfast was good and the stuff were extremely helpful

room, very good temperature, comfortable bed, helpful stuff, good breakfast, 5 minute walk from the bus stop

great hospitality and a good breakfast service

shuttle, check in

pool only opens from 11am

the padel course its used by kids to

me a smoking room (never asked for that) smelled horrible + the supposed free transfer to the airport

were a lot of kids staying there and it was very noisy

had private parking which is nice and staff was nice; good wifi in the public area and they had kids play area

toilets, kids running up and down corridors all night after 12pm, parents loudly shouting and smacking their

room is good size for travelling with two kids

the room had a mini bar with choices you could purchase but also a few free items including water, which was

had a delicious hamburger outside in the funny terrace bar right next to the motorway and under the flight path

dinner and breakfast was exceptional for hotel service

ambience, staffs, breakfast, rooms, wifi

nice shower and bar and restaurant on site

staff and clean room friendly atmosphere dog pet friendly

is an excellent hotel and a perfect place to stay if traveling from madrid barajas airport

a discounted price, breakfast buffet, restaurant for dinner, and complimentary coffee, tea, and wifi

friendly staff, special thank you to victor for his help, great meal and bar at night and at breakfast time,

very modern, minimalist with nice social areas and good breakfast. good value for money.

contemporary very friendly nice atmosphere for sinks and food in the bar after a long day

weak wifi

the breakfast is good, nice ambience in overall the hotel

we had a room with the kitchen

i didn't expect that this is hotel for adults.

the parking area and room were very clean and well-maintained

despite the fact they position themselves as non-smoking the smell of cigarettes was in the room

good parking love it

parking

wifi, breakfast (little pricey).

noisy but not because of the short distance to the airport. weak wifi connection in the room

big rooms with good wifi

wifi is not bad

about this hotel is that it has a free shuttle and breakfast is included with the price and free wifi

laundry service was very expedient

euro for a load of laundry vs 8 euro in the local laundry spots, prices are ridiculous

room service was very nice & excellent service

my wife arrives with 3 little kids alone in the night

i ordered food through room service and it was delicious

wifi was not working

food and drink available readily in bar area

free parking, location is good if driving just under 20 min to the city centre and 15 min from the

clean room, good parking, good wifi

very clean, very pleasant, comfortable bed, parking spot.

pool was closed the week before we arrived

convenience of location to airport. swimming pool, decent meal.

got charged extras for bringing partner and kids and for parking

room is pretty big and comfortable, there is a pool and a gym which is really nice, and there is free shuttle

gym needs updating

air conditioning did not work properly and no concierge staff to assist with shuttle service or laundry

spa is very small, can be updated but it was ok

loved the hotel with the free airport shuttle

gym, and most facilities including restaurant and shuttle service were at the other sister hotel

beautiful hotel, excellent staff and the breakfast was great

water ended up out of the shower and got onto the floor in the bathroom, creating a lot of extra laundry due to

the laundry service was convenient, but quite expensive. that would be my only negative.

front desk staff not helpful on explaining how to access the wifi

longer pool hours and hot items for the buffet.

wifi area go see for

a nice hotel, had everything you could expect in a hotel room (ie extra pillows, laundry service ect)

need some english channels on tv. bar area could be a bit more comfortable

not very good signal of the wifi

the wifi needs improvement and breakfast is basic.

wifi wasn't good at all.

this was a bit tricky, especially when traveling with kids, and we would have appreciated being informed in

convenient location for transit through madrid, convenient parking. it is possible with a pet.

spacious bedroom, with comfortable bed and huge bathroom. wonderful rooftop pool.

claim to be pet friendly but then charge 50 euros per pet

beds aren't suitable for small kids who are in danger of falling off

the bar could be open all day.

all night no wifi and dirty

wifi could have been better.

the wifi was not working good.

no clean and no wifi

big and comfortable rooms, great breakfast, great price

good breakfast

bed, a very good buffet breakfast, parking near the room, and a pleasant hotel territory with nice common spaces

free parking in front of room

wifi no good in room

dog, private car parking at the room ( motel-like), private terras giving out on the park with pool

plus served from the bar but with very little choice a pity because everything else was great

location good, parking good, convenient for short stays

easy access to the pool and garden on the ground floor for my dog there are no extra charges for parking and

booked this last minute as we had an early flight the next morning. free parking. easy to find

it would be nice to have on site washer and dryer to use for guests to clean laundry

the hotel also has a laundry service during the weekend, and during the week, you can wash your clothes in the

laundry

the view was of a bunch of beat up old building the laundry hanging

very good wifi - good location, close to metro station - quiet hotel, - comfy bed - shuttle bus to

to room, early check-in staff friendly and spoke english free shuttle to airport desk available, wifi access

bar and restaurants available in a walking

i then felt staff tried to push us to pay for early check in

only thing a bit disappointing was the size of the pool, but we ended up not using it for lack of time, so it

the shuttle pick up to hotel was great

laundry was too expensive, 7 for a t shirt

nice clean rooms and next to a park with free self laundry service.

not much space to layout and store clothes during stay. no self-laundry facilities.

couldn't access the room service menu through the qr code and couldn't find it on the internet

wifi working perfectly, there is an interesting 3d shower in specious bathroom, there is minibar as

eur, pet - extra 10 eur, the walls are shaking when the staff is cleaning the room next to yours, wifi needs to

the a/c in the room was noisy and there is no heating in the bathroom. wifi not working properly

wifi was lost part way through and was basically out for 2-3 days

, no fridge, parking - extra 10 eur, pet - extra 10 eur, the walls are shaking when the staff is cleaning the

disappointed the bar wasn't serving food during august as we had travelled a long way and just wanted simple

wifi was not functioning

room service cloaed, restaurant closed, no water in room ,no tea/coffee, no hair conditioner

and there was nothing available to eat the cafeteria was closed from 14:00 to 20:00 ditto for room service :-(

we had the best breakfast in the whole trip

breakfast is pretty good and there are a small restaurant where you can find tasty dishes in the

i think the wifi, i had problems trying to connect

had two twin rooms connected as we were traveling with 2 small kids

good wifi

comfort nice staff possible to pay extra for late check out

pool hours and the pool was closed.

proper wifi

there are malls nearby and we were able to locate a laundromat walking distance to do our laundry after a week

provide these and as i had business meetings over the period of my stay i was forced to pay for laundry service

2- there is no laundry at the hotel i have to find dry clean to drop my clothes and i have to pick up next day

wifi, it's on and off and super slow.

varied breakfast and many options in the buffet! and ofcourse it was yummy! :)

swimming pool

spa closed in summer

was no food available or room service until 8 pm, which i think is very poor service for a hotel of this quality

lovely pool, kids enjoyed it

air conditioning not working pool only open in the afternoon spa closed

at first night of stay laundry staff was so loud we could not sleep

clean, ok breakfast, near shopping center

some variety in breakfast, like eggs/bacon, but everything else was good

i feel i have to mention the lady who cleans at breakfast time and keeps the food and amenities stalked up

sofa bed was prepared for kids in advance for our arrival

laundry service is extremely expensive.

i didn't include breakfast on my room reservation, but took it anyway and paid fot it

safe parking

breakfast was a bit underwhelming,

not a 4 star hotel; if there was room service it was poorly signposted and the room smelt of damp until the a

the breakfast has a lack of proteins

i guess we would have like a snack bar or restaurant

bed and breakfast very good. it was just a stopover on way south

limited bar drinks, bottled beer, spirits and soft drinks

proximity to the highway and it s price for value. also the parking your car is nice

bar and terrace outside looked nice but unfortunately no staff were there

nice with the pool and outdoor terrace

location. outdoor rooftop pool

the pool is amazing and very welcoming as it was very hot weather

the same with the pool, fabulous roof terrace but they completely failed to create an atmosphere

i wish room service was 24 hours or different time

pool, deck, big room

free wifi was not reliable

comfortable bed, lovely gym and outdoor swimming pool with lots of sun loungers and even a life guard

the staff were very helpful and the room service was prompt

needed to use laundry service but it was not available also just thought the place was too pricey for what it

very dissapointing thing was that we asked if the laundry was available

it was very clean, included breakfast.

with tiny beds, uncomfortable mattresses which causes back pain for me, we were with two small kids and they

small hallways and poor wifi connections

also located near restaurants, supermarkets and even clothes laundry stores

the communication is brilliant and i just love sitting in the bar with a drink watching the

little restaurant and bar open 24h , breakfast was delicious , location not too bad close to the tube station

wonderful breakfast, underground station and park nearby

staff was nice and helped for early check in at extra cost.

phone in room did not work, no drink making facility, no room service, bar closed early on saturday

access to little gym a bit expensive when you do not use the sauna area

card occasionally didn t work so have to go back down to reception for another, same with the gym one

bar closed early, receptionist cancelled my taxi almost causing me to miss my plane

the beds were comfortable, but the pillows are for kids

the wifi signal in the room was poor.

from bar through ventilation system

and we were sleeping right above the bar with people shouting till 2am

staff were fantastic, the strong wifi, the excellent food in mesa 12 restaurant on site, great beer as well

great location, comfortable bed, good shower, good wifi. all good for a 1 night stay

maybe too much veneer covered wood for my taste but lounge area and bar and breakfast all wonderful

breakfast is expensive, better to go in the bar in the main street where you will find good spanish

the swimming pool is a bonus and the outside gardens are a must visit

nice spa is here too

early check in was possible

option for bringing pet dog

bar/restaurant very small could benefit from a better bar area

staff was very friendly. downstairs restaurant and bar were good.

the breakfast was a bit overpriced

breakfast was extremely delicious

no laundry services and when i asked front desk clerk if there were laundromats in the area, she

says the hotel offer laundry when i booked the room, but the staff said they don't have it when i actually got

kitchenette with a well-sized fridge and microwave was handy

there was a pool on the roof which was nice to relax with a book while waiting to fly out the next day

i liked the shuttle service, the pool and the location (close to mad cool festival)

but tasty, room was comfortable and had a microwave which was handy and the pool was good for the kids

kids went to the pool about 45 min prior to closing, and the lifeguard had decided to treat the

bar no need to have one, just took space up in the fridge, pool time only 11-8 not long enough,

we had disappointed kids and adults

day of the stay due to an issue with the provider or device it seems, but full 24hrs without wifi as a tourist

one even offered to make me a breakfast

no pool, unclear when and where shuttle could pick you up when going from airport to hotel.

room service also very fast

my only comment was that i was charged room service for which i believe was when i called reception for 2 extra

wasn't aware until i got there that there was a pool

coffee was from a machine and mediocre, although customers at the bar (at the same time) got it freshly made

wifi signal was poor in the lobby and non existent in our bedroom at the rear of the hotel

wifi was good

void mini bar in the room with no water; no dental nor shaving kit in the bathroom;

we asked for a room with kids, but they fixed it to a separate room and the kid's room was on another floor

where from to take the metro, ecc) cleaning of the room was made daily, with changed towels and laundry)

breakfast was good; but room service breakfast doesn t come with protein.

staff, excellent bar and restaurant inside

train transport to city center, and nestled into a lovely little community with plenty of bar and restaurant

i don t recommend the room service food, just go and order in uber eats.

self-service laundry is a such pleasant surprise

transportation; nice, little cafe on premises with very good service and good food; availabily of laundry room

we truly appreciated the on-site laundry facilities as we were on the move pretty often for a month long trip

there is also a laundry service, which we used

nice, good breakfast buffet, laundry and vending machines represent a plus services

no early check in available and had to pay an extra night for 6 hours that while on a short stay was

close to airport. comfortable bed, good bathroom, wifi and restaurant

all round was ok and got early check in which was important for our trip

walk from the metro station, at mid day in the summer, under the sun, is memorable with young kids

came very early because of a change in my scheduled flights at these times of coronavirus

you can sit at the table beside the swimming pool and also admire the garden view

no tea or coffee making facilities in room and no room service

everything, stuff was lovely. pool super clean.

got an upgrade. exceptional! breakfast is good

there's a great little playplace for kids and lots of green space for them to run around

the top laundry bill, 114 euros for a small bag of washing

do not dare to touch their laundry paper or they will charge u whether u like it or

rooms, very accommodating, nice size pool, good gym and super friendly staff

room was very hot, and wifi wasn t working.

was friendly and helpful; the food was fantastic and i loved the later room service options, as i had flown in

laundry service provided and the breakfast options were not that great

no laundry facilities

the laundry mat was near by

- wifi - location - professionalism - comfortable bed - cleanliness - safety - 24/7 reception

size room, wifi was good, clean and comfortable, staff were polite and helpful

we weren t given wifi and breakfast information, however we were a very early checkout.

- close to the airport and metro station - wifi available - clean room - towels provided

early check in was ideal

the wifi was spotty, but it worked out after asking the host about another network

wifi isn't very good in the 2nd floor chambers

no bag for laundry, only given on request

you cannot cook two things at once - wifi does not work properly

bar staff were absolutely horrendous

we were able to get a suite with a room for the kids and a room for the grownups at an excellent price

bar with tapas in the lobby terrific and friendly staff