laundry service was not available

no free wifi. no airport shuttle

the facilities are a little dated. wifi did not work very well.

lovely park just outside for the kids to

i wouldn't recommend this hotel to anyone especially anyone with kids/family

was freezing and it never warmed up, the view from our window was a wall opposite, firstly the wifi didn t

has a shuttle from the airport, starting at 7:00 and the last pick up is at 23:00 but you can book

the wifi but i later had the option of free wifi

close to airport. dinner was above average. breakfast selection outstanding

good service, modern hotel, free shuttle every 30 mins.

it has also a small nice gym that i enjoyed using and the staff was super nice

lack of information in the room or checkin about wifi and transfer to/from airport.

everything was just wonderful, from the staff to room or the breakfast

the bed was extremely comfortable, the kitchen was fully equipped (with utensils, coffee maker, and appliances

amiable staff gym room is good

pool and other sport possibilities weren't available. also not much of social activities arround

shuttle was immediately available both ways

airport shuttle, pool, apartment with a lot of space.

the free shuttle service was also great as was the driver ( just lovely) and the reception staff were also

free airport shuttle, restaurant, pool

friendly staff, special thank you to victor for his help, great meal and bar at night and at breakfast time,

the wifi in the room is fast and relatively stable (i could even play online video games on my laptop)

staff and clean room friendly atmosphere dog pet friendly

open free wifi. unsecured connection. password must be configured.

a discounted price, breakfast buffet, restaurant for dinner, and complimentary coffee, tea, and wifi

the room, the staff and the best breakfast

our room was clean and the wifi worked well

ybe

gym

nice , new building with large dining facilities and a gym

about this hotel is that it has a free shuttle and breakfast is included with the price and free wifi

wifi, breakfast (little pricey).

noisy but not because of the short distance to the airport. weak wifi connection in the room

big rooms with good wifi

wifi is not bad

euro for a load of laundry vs 8 euro in the local laundry spots, prices are ridiculous

laundry service was very expedient

very nice and modern, comfortable beds, big room, super gym and heated pool

the menu did throw me as there wasn't anything my kids would really eat, but the staff were so accommodating

the reception staff very accommodating and allowed us an early check in

we used the gym while waiting for evening dinner service

very pleasant, helpful staff staff. lovely clean modern room. free wifi. free airport shuttle.

the gym was open (accepting 1 person/party at a time), which was unusual during covid times

shuttle was easy between the airport

the wifi was poor and the room service didn't offer vairous options to choose from the menu.

air conditioning did not work properly and no concierge staff to assist with shuttle service or laundry

besides, we didn t book the breakfast but we had one with them the first

size of room and pool

lovely out door swimming pool and spa area

the airport with a free shuttle service, making it perfect for a one night stay

water ended up out of the shower and got onto the floor in the bathroom, creating a lot of extra laundry due to

the laundry service was convenient, but quite expensive. that would be my only negative.

mily with 3 kids) had a 24 stop in madrid the location was great for us

room service for the mirage gave me the wrong order

the guys from the restaurant and from the bar are super

the gym is great and the staff are very friendly

i should have ordered coffee from room service the night before

i order room service meal & the food was excellent

grilled chicken dish and pizza that we ordered in with room service was outstanding and welcome after a long

late room service

laundry was too expensive, 7 for a t shirt

nice clean rooms and next to a park with free self laundry service.

not much space to layout and store clothes during stay. no self-laundry facilities.

and good breakfast buffet and shady place to on pool area to hang for a couple hours while flight was delayed

there was a pool, a breakfast area a d restaurant

love the neighborhood bars/cafes

have to overpay if traveling with three kids

pool hours and the pool was closed.

reception desk and 1 of them was attending one person, behind it there was a family with little kids (and me)

needs a nice pool bar for refreshments

it would be nice to have on site washer and dryer to use for guests to clean laundry

laundry

the view was of a bunch of beat up old building the laundry hanging

the hotel also has a laundry service during the weekend, and during the week, you can wash your clothes in the

facilities nice, pool refreshing, and it s only a five minute ride to the terminal

close to the airport, clean, good food and pet friendly.

free shuttle from and to the airport, located 200 meters the metro to the city center.

room is fine. gym not good, extremly small. breakfast is ok, but had better in spain

booked to stay here as we had our dog with us and they are a pet friendly hotel

to room, early check-in staff friendly and spoke english free shuttle to airport desk available, wifi access

laundry price was too high :)

needed laundry for my suit - got urgent help

laundry service seemed to be priced to discourage its use

wifi

the wifi cut in and out a bit and the scrambled eggs at breakfast were terrible

the room was very comfortable, the wifi was good and the bathroom had a hairdryer, which was very important

would have liked that the sauna was working and the pool area to be available as this year the weather was quite

sine my departure was very early, a packed picnic breakfast was provided

no pool

excellent response to needs . eg: towel, ironing board, iron shuttle bus - very prompt

the second bed is a sofa type bed more for kids

pet-friendly, amazing breakfast. close to the airport.

the bar and kitchen are open late and the food and service was fantastic

while to locate once i arrived st the station as my mobile credit ran out and i couldn't locate a wifi

hotel room was clean and tidy the staff were very friendly and helpful and the breakfast was very

do not dare to touch their laundry paper or they will charge u whether u like it or

the top laundry bill, 114 euros for a small bag of washing

the wifi worked well for streaming movies for the kids and doing work

breakfast was excellent!

to airport, free shuttle service to airport in the morning, clean spacious room and comfortable bed

laundry service provided and the breakfast options were not that great

the laundry mat was near by

no laundry facilities

spacious room and good enough wifi

location from airport after long flight to catch a good night rest, late check out was nice

- close to the airport and metro station - wifi available - clean room - towels provided

the wifi was spotty, but it worked out after asking the host about another network

we weren t given wifi and breakfast information, however we were a very early checkout.

wifi isn't very good in the 2nd floor chambers

wifi was subpar, kept going in and out (this is late at night)

very clean. room service people were awesome. free hotel shuttle.

lovely terrace with pool but not there long enough to use the pool

wifi worked seamlessly

close to metro stop gym facilities quiet and comfortable very friendly and helpful staff

the hotel itself is 5 star with beautiful lobby, rooms, restaurant (indoor and out) pool and gym; possibly the

room was a little small although perfectly functional and located opposite the laundry room, so at 6 am when

also, we appreciate yates ha omg breakfast and wifi includes in the price

free and easiljy accessible wifi. adequate, though not luxurious, breakfast.

also bar madrid a block from the hotel had great latte we went a couple times a day

this is a pet peeve of mine, i like a soft pillow and it seems every hotel nowadays have these kind of

by the way, of you need to do laundry, there s a self-service laundromat that s about 10 minutes away

laundry machine was noisy and going late next to our room

separate bedroom for kids was a plus

perfect for kids

desk to work, nice shower, and a big smart tv * good variety of breakfast options * complimentary late check

says the hotel offer laundry when i booked the room, but the staff said they don't have it when i actually got

no laundry services and when i asked front desk clerk if there were laundromats in the area, she

staff/food/pool

- rooftop pool area is very nice & clean

rooftop pool friendly staff. free shuttle bus mon to friday

there are malls nearby and we were able to locate a laundromat walking distance to do our laundry after a week

2- there is no laundry at the hotel i have to find dry clean to drop my clothes and i have to pick up next day

provide these and as i had business meetings over the period of my stay i was forced to pay for laundry service

good room service

the breakfast is good.the foods are good also!

bed, pool, playground for kids, airport shuttle and the staff is amazing

breakfast was perfect

no tea or coffee making facilities in room and no room service

it is surprisingly bad that there is no room service

the airport shuttle and the close proximity to the metro

a nice hotel, had everything you could expect in a hotel room (ie extra pillows, laundry service ect)

wifi is a bit slow, could have a kettle in the room for making tea.

the wifi needs improvement and breakfast is basic.

and the wifi connection was very poor - at times we couldn't use it at all

need some english channels on tv. bar area could be a bit more comfortable

the gym .. i always exercise when travelling for work

in terms of in the room it did have wifi which was excellent

gym and breakfast

of staff working in the evening, no room service, bar only open from 2000 - 2300, if at all

early check in wifi ok staff friendly

wifi available in the hotel for 4-5 days

location, room service, breakfast

wifi was correct

free wifi was quite adequate for my needs

would love a swimming pool there !

also located near restaurants, supermarkets and even clothes laundry stores

bar is open 24h

staff was nice and helped for early check in at extra cost.

breakfast was abundant and delicious

availability of staff and bar at all times

novotel sevilla - no gift for children at check-in - no option for wash only (no ironing) laundry

and restaurant interiors were really nice, awesome breakfast buffet, good gym, nice pool area, transport to and

swimming pool and airport shuttle service.

wifi was ok for e-mails etc, but videos were interrupted

the pool was close by the time we arrived. it was closed by 8 pm

would have been nice to take own food and drink to the pool areas as this is not sold on site

had an early flight and we received a friendly welcome and were accommodated by an early check in

wonderful place, convenient neighborhood, many restaurant and bar at nearby area.

across the street was a lovely bar for breakfast and lunch and a block away there were lots of bars, restaurants

kids went to the pool about 45 min prior to closing, and the lifeguard had decided to treat the

perfect for travelling with kids

great park behind the hotel if you would like to have a walk or have kids

clean and modern hotel, excellent breakfast, really well equipped gym, helpful staff, shuttle bus for airport

the room was very nice and room service is prompt.

the bar was fantastic

needed to use laundry service but it was not available also just thought the place was too pricey for what it

very dissapointing thing was that we asked if the laundry was available

with tiny beds, uncomfortable mattresses which causes back pain for me, we were with two small kids and they

with tiny beds, uncomfortable mattresses which causes back pain for me, we were with two small kids and they

320 for a 2* hotel with no bar facilities is a bit expensive

where from to take the metro, ecc) cleaning of the room was made daily, with changed towels and laundry)

the breakfast was fantastic and worth the money

old pool does not exist anymore, the gym was better before, and after covid they removed the shuttle

breakfast is really exceptionnal, with unlimited access to fresh orange juice, first time ever we

train transport to city center, and nestled into a lovely little community with plenty of bar and restaurant

no bar or restaurant

the bed, free wifi and their coffee, also that we could park our car for a modest 6 euros plus tax per day

no bar or restaurant but facilities nearby

room service option or somewhere to buy coffee etc

no bar where you could relax with a drink, so had to go elsewhere

the reception staff bar staff and breakfast staff were all helpful cheerful and friendly

plenty of parking but i didnt need that

the room was a bit smaller than what the pictures depicted. the bar stops selling beer at 11pm.

exellent breakfast , parking was great too, comfy stay

free parking, clean rooms

114 had some loud noises that we could hear from outside the room like a laundry or motor running

the buffet breakfast was excellent with a lot of fresh fruit, vegetables, spanish prosciutto and superfoods

good wifi, something very important nowadays :) will come back for sure

for example, the manager of the hotel goes to every table for breakfast and talks to clients asking them

the staff was very friendly. was very clean and the staff super nice and very pet friendly

late check out gratis

were noise in the hotel on the night, but that is maybe because there were some families with kids checked in

comfortable rooms, large comfortable beds, very helpful staff, great downstair bar (you can have a coffee and

we liked its staff, location, room service, and spacious parking garage. we will return.

a better offer for room service

the wifi is very unstable hence those who travel with work or meeting online will have a big

helpful staff - good size room - public parking free next to the hotel - there are restaurant, bar and disco

must say that in the room next to ours, a family with kids was checked in and that meant a lot of noise

room was clean and comfortable, and they offered a good free mini bar selection

delicious breakfast, spacious and extremely clean room. super kind service.

very nice and very clean also the food from 11 am until breakfast is free

the breakfast, including made to order omelets, was wonderful

early check in, 24/7 coffee/tea machine and snacks at the lobby (which aren't your basic cookies or

i was also impressed by the laundry service via wewash app

also the laundry downstairs operated by wewash is easy to use and access

the hotel has a gym, a swimming pool, and laundry facilities available for an additional charge

well furnished, beautifully updated, has laundry facilities

facilities, laundry service, breakfast was phenomenal

tomas , in the bar area, is such a neat young man

of a large ditch & to order in room service one had to give credit card details on an insecure wifi network

great airport shuttle

restaurant/ bar was welcoming and the service was excellent

confortable, clean, shuttle to the airport every 30 min.

the people in the room across from me were very loud and banging things around - parents with 2 kids

the wifi could have been faster also

no tea/coffee available in room, & a fridge (not mini bar as advertised)

away from the city but not so much since you can ride the metro two blocks away, excellent room service

room service i was not helped with my luggage upstairs the restaurant menu was only in spanish so

actual bathroom door so no privacy at all, no good restaurants/ bar nearby, quite expensive considerin the area

room wasn't clean and wifi was damn slow. the gym was like a small room with two bycicles.

of little milk cartons for tea and coffee and told us we could get a little jug of milk from the bar but we

gym was unusable, treadmill and bike were broken, dirty towels left lying around and the

clean and large room. small gym.

wifi was excruciatingly slow

loud construction going on continuously during the day which was incredibly disruptive and the wifi in the rooms

gym was small but fine for a good workout

service in the bar was very disappointing. a hotel bar should not have inexperienced staff.

no pool, poor restaurant and room service menu options.

everything ! amazing room. amazing breakfast. thank you team!

wifi was excellent

breakfast was pretty good. easy to get by metro everywhere.

friendly staff, long hours for breakfast and right next to a subway station which will have you in the city

very friendly staff, clean rooms, good wifi, near to metro

there is no restaurant, and no laundry service

laundry is not cheap

great staff, good room service

terrible wifi

bar lady wasn t as friendly and welcoming as the other staff

cheap far away hotel on the highway, without a proper wifi

free parking, quick check in

wifi in the room

there was no wifi

- requesting a taxi by hotel staff went fine - breakfast is fine, the coffee is nice

additionally, there was no toilet paper, the laundry was still wet, and there was an unpleasant smell in the

been in that neither provides it or has an ironing room instead tells you you must use their laundry service

rooms did not provide kettles, laundry bags, basic amenities of even different shampoos and conditioners or even

iron or ability to have an iron delivered to the room is crazy (only offer a laundry service which isn t

here is only laundry service and is not cheap so you need to bring your or use the laundry service

lovely breakfast

very clean and comfortable , all the facilities included (gym, pool, the food )

pet friendly hotel, clean installations, modern style.

breakfast was nice good variety

good wifi quality

nice outdoor swimming pool

i liked the loby, the reception area, the lounge and bar and the perfect breakfast buffet!

there is a decent gym with cardio and weights

pool, room and staff

i liked the loby, the reception area, the lounge and bar and the perfect breakfast buffet!

free secure parking, nice rooms, comfortable bed and good fast wifi

easy to find, plentiful free parking and ideal for a stopover to or from the airport, rivas being close to the

ac in the gym

there are parks and facilities around for kids as well

restaurant, no bar open

good parking love it

the parking area and room were very clean and well-maintained

i didn't expect that this is hotel for adults.

despite the fact they position themselves as non-smoking the smell of cigarettes was in the room

the anal beads a page away from the club sandwich in the room service menu got a laugh out me.

the breakfast was good and the stuff were extremely helpful

clean, comfortabe beds, 24/7 bar and reception, aldi nearby, friendly staff

good breakfast

breakfast excellent

the breakfast buffet was good and cheep, so perfect for the traveler on a buget

had private parking which is nice and staff was nice; good wifi in the public area and they had kids play area

toilets, kids running up and down corridors all night after 12pm, parents loudly shouting and smacking their

wifi not working

free wifi too

although we got the wifi code it didnt connect at all

clean, cheep, great food, free wifi & petrol station next door

breakfast was great!

lack of facilities like mini bar and kettle

the room is excellent,very good wifi, comfortable bed, bathroom was spacious,

a pet friendly hotel and it s really helpful but we couldn t take our pet to breakfast even in

friendly staff, easy access, transportation closeby, parking, clean rooms, free wifi

if there s self service laundry in building itself and breakfast buffet is cheaper

nothing too much trouble (early check in / late check out) (+) very much appreciated the late check out and

gym area is so small with only 1 trade mill, bike, etc i don't know how my 20 euro went missing,

i ordered room service and got an incorrect order that was, frankly, not edible

rooms had poor lighting wifi rubbish and some plug sockets didn t work

about 40 minute walk from centre, room service very expensive

the breakfast is fantastic

the room service was brilliant and fairly priced

wifi was fast

the food was great and the bar staff generous

laundry was very expensive and there weren t too many plugs near the beds

no ice machine or laundry area

-laundry prices were a rip off

and other then that i for the room service to be a bit overpriced

and professional service - very helpful staff - very clean - beautiful rooms - very good breakfast