size of the king room and 2pm late check out as ihg club member

nday) was extremely busy and several items were not available and long

not the same experience on ordering room service, not poor but when asked how long it would be not the best response

nday) ran from 7

size of beds, underfloor heating in bathroom, biscuits, dark room, kids slept well

we were able to get a late check out for 10 to extend our stay to midday

good car parking

not good wifi reception

i ordered room service as there was no way i was leaving the room that night

clean tidy and parking

loved the late check out

late check out, always stay here great friendly staff

least one other couple asked for one during breakfast) the one

castle, which was the reason for our visit only disappointment was the high chair situation for breakfast, only one available

bar open after the concert was very welcome

no charge for an iron and ironing board. a comfortable stay and late check out is a bonus.

we paid in total £126 for a nights stay with late check out and breakfast

location from ricoh arena is within 20 mins good paid option for late check out which we took advantage of

breakfast was sumptuous

breakfast was brilliant staff very good

offered a late check out as we were attending a funeral

check in was easy late check out sunday was most

insufficient responses to messages late staff didn't know times of breakfast nor about our late check out 3 in room - should have had

facilities were great, good service. nice big rooms. fine hotel to go to with kids.

the bar area was comfy

staff were polite and made us very welcome and when i asked about late check out, reception staff explained to me that if i was a hgi member it was no charge (i did

the smell of fish in the dining area at breakfast ud83dude0a

gym is so

great breakfast, 100% recommended

breakfast and staff was excellent

late check out

bed was so comfortable but what i liked most is for an extra 10 you can get late check out for an extra few hours

even with the offered 2 discount breakfast seemed pricey but was 'all you could eat' i guess

5* breakfast facilities , food & bar were perfect ordered pizza arrived

wifi did not work for me

ntil 12) costa another 15

can add late check out when needed

late check out was no problem

to check in even slightly early costs 15 and a late check out

location, just at the edge of city centre, clean with most of facilities in the room except free wifi only in the reception area, reasonable price, i m happy and will continue booking with them

throughout the night but once we made reception aware we was given a free breakfast and offered late check out so overall had a lovely relaxing weekend and as it was my partner bday he really

it was in beautiful surroundings. they did let us have a late check out as i was not well.

huge pool, sauna and steam room on site along with gym

room was perfect. the spa is great. couldn't fault our stay. highly recommend.

pool was inop when i visited so i was comped into a nicer room by way of apology

late check out was available (for a fee)

wifi directed to on the doorcard folder was not visible when i made an attempt to connect

good wifi

friendly and helpful staff, good wifi signal, good restaurants near where can have lovely breakfast and dinner

the wifi was pretty useless

late check out

in a sympathetic manner with some really lovely furniture and at least one open fire in the bar

great food for evening meal and breakfast, bar service also good.

room with a rainfall shower, very friendly and helpful staff and a nice bar to relax in - already booked for the same event next year

staff were very welcoming, friendly, and accommodating especially when in the bar and wanting to take drinks to the room

safe, good field views, easy parking and clean reception staff could accommodate my needs for a late check out due to a massive migraine

to be in close vicinity of the airport (which they infact were), they didn't had any option of early risers breakfast or grab and go for those who had a early morning flight to catch

booked this hotel last minute as had a golf comp the following day (5 mins from the forest of arden) the rate was good and the reviews

didn't use the restaurant or bar but there was a nice garden overlooking fields

great bar and beer garden

early check in, late check out

late check out and friendly staff

noisy during the night with kids driving cars outside

staff were brilliant, just a pity parents let there kids run a muck, so wrong an disrespectful

bar area looked nice and clean

as we were only booked in for 1 night we asked for late check out and if there was a room we could use for a vocal rehearsal before heading off to a

breakfast staff very friendly good location nice room late check out room service

requested late check out which they never put in the system so cleaner came knocking on my door at the long

room were good with tv, wifi and lots of channels on the tv to watch

wifi was slow my own phone internet connection was slow the room was all good a little small but ok

late check out was a nice feature

room, good selection of toiletries and pillows, very comfortable room, good welcome pack, super wifi

wifi signal was a bit poor at times which was only a minor issue as far as i am concerned.

great free car parking

table service in the bar area when ordering food

late check out at 11am so not rushed

location with good car parking and onsite restaurant with bar if wanting food and drinks and staff were polite and friendly, was given nice room with

food was incredible it took over an hour to be served i had to go ask for my kids dinner but when it did come it was incredible fair

great clean rooms and bar area

we had a group of 15 adults and 2 kids and they shifted furniture to fit us in the bar on a saturday night - all with a smile

also we paid for late check out which was a good job as when we wanted to go an use the pool we was told we

comfortable bed value for money free leisure facilities late check out

the morning of check out i told the receptionist that i requested a late check out - which was approved, however they kept ringing the room saying i have to leave,

late check out and breakfast above standard

me late check out fee of 25 with no reminders or notice that a charge would be applied

realised they wavered the parking charge & extended the parking stay as we had requested a late check out

fitness room was disappointing as both treadmills weren't working. otherwise all was good.

will recommend this hotel to everyone excellent service and all of us including my wife and three kids would give crowne plaza in bickenhill 10/10

staff and room - early check in was given

staff, clean, comfortable and was very impressed and grateful for the 2 hrs early check in and breakfast was