they communicated well in advance of my stay and allowed me to have a late check out, which is important to me

comfy bed. heating just right. quiet. late check out. good location.

i asked for a late check out, and was then moved to the adjacent building

helpful staff, late check out

late check out for £ 10

the check in time is very late at 3pm but i was able to request and book a 9am check in at no extra cost in advance by email

one suitcase less i could well have reached it by train :) staff was great, i ended up adding late check out some twenty minutes before the original time because my travel plans changed and the

great friendly staff, with a totally awesome breakfast buffet style ( see pic ) they did evening meals too

was late so didn't check in until10pm, staff made it very easy

gave me late check out 90 min.

even though we put do not disturb on the door and we had arranged a late check out due to 3am arrival

rita on reception was amazing and put us at ease suggested late check out and helped us settle in

great. checked in at 2am after a flight. clean and comfortable. late check out. all good

also, we became members last year and enjoyed a late check out but no mention of anything like that this time - also the room was smaller - but

the time of booking, check in and the the late check out, the hotel accommodated all our requests

very welcoming staff in all departments. availability of late check out. attention to detail.

good offer for breakfast with kids eating free

lounge, pool and the excellent breakfast

late check out however one of the very rude staff members barged in 2

car parking good and the choice to stay for late check out is good

easy check in. added late check out on for only £10 more. close to bars.

the takeaways on high st, i only travel up to see my kids

good to find family rooms with separate beds for kids

great breakfast and friendly staff. lovely clean room and late check out, loved that.

baking hot but nothing was said , got charged for parking my car , food in restaurant was like a kids meal but a la cart prices

friendly staff, clean bar, restaurant and lovely breakfast, location was perfect for resorts arena, would definitely stay again

the staff were very friendly, also great with the kids

very nice, clean rooms at a reasonable price, especially given the wonderful breakfast included

late check out at 12:00 at no extra cost

breakfast was so tasty and i love the late check out it made the stay so relaxing not feeling rushed

everything was really clean and comfortable for our nights stay, with the late check out being perfect after a late night

clean and comfy! breakfast was lovely. late check out

the restaurant bar area was really nice and breakfast was spot on with a huge variety

great location, cooperative staff, and they let us avail a late check out.

have stayed at the hotel previously as it is close to the nec, has plenty of parking and free wifi and a good selection at breakfast

no room service and noisy and cold

the wifi signal was not good from the room we stayed in.

effective wifi

realised they wavered the parking charge & extended the parking stay as we had requested a late check out

unfortunately the bar did not provide cocktails - unheard of nowadays!

the cooked food was nice and hot, and kids had plenty to choose from

lovely, helpful staff. close to resorts world. nice breakfast. comfortable rooms

with the location-right next to the m42 the restaurants and bowling/cinema superb with having my kids with

late check out breakfast

also got late check out at request for no extra cost which was lovely and a hot breakfast was also included

excellent breakfast, that's why i booked

are a family with 3 small kids who used the hotel to sleep in our way to north wales

receptionist was very nice, the kids play room is a great bonus, you can sit and enjoy a drink in the lobby while

excellent value. late check out.

all staff friendly and bar food was excellent value and very tasty

i must admit it seemed a little cold in the main bar n dining area no fire on at all

lovely lounge the grounds and bar area staff very friendly and helpful

lovely room, easy place to find and good parking

and when complained was told that they are cold because we ate the nachos first :/ we booked with late check out but was woken up by the cleaners knocking on the door and eventually checked out

they gave us complimentary late check out till 12pm because we weren't ready for 11!

cleaners entered the room twice without nocking and woke us up even though we had a late check out at

option of a late check out and reduced rates at pool

i had also paid for late check out until 1pm

even give an extra hour complimentary late check out as most hotels do

we also had bar food and booked a very late check out which the guys helped us with so we're extremely grateful for that, we will

staff kicked us out despite requesting late check out as a marriot card holder

slick and easy check in and late check out

the late check out time of 12pm

late bar

parking £15 rip off and £10 extra late check out 5pm excellent

the bar was open late for guests and panini's were also available (we had been to a concert), buit no other hot food

they also let us have a late check out at 5pm the day of leaving also only £10

staff were super friendly and helpful. food overnight. late check out. good central location

late check out which meant no uncomfortably early alarms on the

late check out is great

i was running late for check out and cleaning lady advised that it’s okay as there still cleaning other rooms,

it was clean. the security and staff were nice. you can pay for late check out.

we paid for late check out ontop of this but kept getting disturbed

late check out time (12 o'clock) overall a very enjoyable stay and i would happily stay here again (+)great location, late check out is great. good customer service (+) lifts are quick, late check out allowed for members, discounted parking at grand central brittania car park 12 (-)not ready by 1500 for check=in but they compensate us with free drinks and late check out the air=conditioned not working and the guy in reception replied unprofessionally as

very rowdy spill over from the bar into hotel reception at night.

we were glad to find that the hotel offered room service and food at reasonable prices

breakfast had every choice, free room upgrade to a junior suite as my room had not been serviced,

ere is a paid laundry service but the prices are very unreasonable)

they gave us complimentary dessert for our anniversary and allowed a very late check out so we could have a lie in

daily movement of vehicles in front of the main gate i was there from thursday to sunday no late check out even for an extra hour i have to pay for every single extra

they allowed late check out as well

we were offered complimentary late check out, we we rudely awoken by a piercingly loud alarm which wasn t a fire alarm in the

i had to pay for late check out by hour. which is the first time i have ever had to

pool table, bar 24/7, late check out, cool bedroom lights, cool games.

late check out, great bar and lounge

comfy room, as we had a late night the free late check out was very welcome the multi storey car park round the corner at

24 hour bar and late check out at 3

quirky little bar to walk into, staff were helpful and friendly, extra late check out on sunday until three

they do offer late check out for 1pm for £10, but lets be realistic, nobody wants to pay just to sleep a little

when i asked about late check out hony was really helpful and

but only £15 for a late check out till noon

steven on the desk was particularly helpful when i arrived late at night and gave me a late check out which was great

especially steven who was able to sort out the issues i was experiencing and explained the late checkout

late check out (12pm) which was needed after a long night out (-)the late check out option, was a lil too stiff (*)is my go to hotel when i m in birmingham free parking late check out and close to city (*)and this is the hotel i always stay at as it s local to the city centre, has free parking and late check

room service was satisfactory

staff are rude and not trained room service does not know english

room service lady kept barging into our room while we were getting dressed the next morning

hotel out on a limb ,no room service, no information on hotel in the rooms

it was my birthday & they arranged some chocolates + prosecco in the room which was a lovely suprise

and bathroom decor lovely, staff very helpful and allowed late check out as

requested a slightly late check out and was shot down without even trying

rooms and breakfast were great

proximity to the centre bar area

the bed, 2 swans made out of towels, and some soft drinks

warm room late check out

late check out midday! love that. location is great too

he only thing worth the 35 was the late check

menu or cards for what was on offer for room service

very clean good location to city centre really nice staff late check out free till 1pm

staff are very helpful as we arrived midnight, we had given a favour for late check out with no fee

also being signed up for the holiday in club for free late check out was very

which not needed also cleaners knocked door twice although we had late check out and do not disturb in door but more sleep needed

late check out

late check out and the size of the room and the friendly staff.

hit and miss not great on checking in but excdllent service checking out and arranging late check out

allowed late check out to which we thought was great

thank you for the late check out

issues whatsoever flight home was late in evening got late check out and held bags while out shopping

beds, excellent breakfast, great pool/spa, staff very helpful- early check in/late check

you were kind enough to allow us to use the sauna and steam room before 3pm and allowed us late check out to which we were very grateful

great room and late check out

above

musician with a mic and guitar amp) practiced all morning on the day i asked for a late check out so didn't really rest - this wasn't the hotels fault but did see this as

have to pay for parking and late check out

free coffee in reception, late check out, friendly staff, amenities in room great like the free soap and shower gel

location, car park and late check out

downfall was some of the cooked foods at breakfast time tasted as though they were yesterdays warmed up

95 @ head, kids eat free

was able to book late check out when we first arrived

gave us a late check out, thank you

late check out at 12 and breakfast till 11 is perfect for me

at 12:18 i received a call from daniel at reception informing me i am 18 minutes late to check out, i apologised profusely as i know we was slightly late but he ignored my

spacious room, excellent breakfast and nice chilled out bar area

a late check out until 1pm was really helpful

was excellent- the reception staff were particularly helpful and pleasant so we're the bar staff

the wifi didn t work.

the wifi was good, room was spacious and the pub/restaurant food was nice

staff, early check in to help with birthday night away for my boyfriends special day

not great facilities and staff not great, did allow late check out though

upgraded to free breakfasts for my son and i, plus a complimentary late check out

location, got a late check out by signing up to hilton honors programme

charging 10 per hour for a late check out wasn t great and tarnished the good service up to that point

wifi working, no instructions on room service or ringing down to reception

the staff, early check in