size of the king room and 2pm late check out as ihg club member

nday) was extremely busy and several items were not available and long

not the same experience on ordering room service, not poor but when asked how long it would be not the best response

nday) ran from 7

size of beds, underfloor heating in bathroom, biscuits, dark room, kids slept well

we were able to get a late check out for 10 to extend our stay to midday

good car parking

not good wifi reception

i ordered room service as there was no way i was leaving the room that night

clean tidy and parking

staff were polite and made us very welcome and when i asked about late check out, reception staff explained to me that if i was a hgi member it was no charge (i did

great room and great breakfast. the bar staff were very nice and good fun.

the gym is well equipped and clean

didn't try the gym but it looks quite adequate

very clean and hi tech a wide variety of breakfast which was good good service

we paid in total £126 for a nights stay with late check out and breakfast

no charge for an iron and ironing board. a comfortable stay and late check out is a bonus.

location from ricoh arena is within 20 mins good paid option for late check out which we took advantage of

breakfast was brilliant staff very good

clean rooms, great breakfast, amazing hospitality from staff.

late check out

bed was so comfortable but what i liked most is for an extra 10 you can get late check out for an extra few hours

location great price great room great staff great bar and selection of drinks very clean and

staff extremely helpful. breakfast was good, great location.

welcome and fast at getting us checked in we had no problems went and had a couple beers at the bar and both members of staff where able to help when serving and very polite and easy sorting

can add late check out when needed

to check in even slightly early costs 15 and a late check out

late check out was no problem

ntil 12) costa another 15

the wifi

offered a late check out as we were attending a funeral

insufficient responses to messages late staff didn't know times of breakfast nor about our late check out 3 in room - should have had

check in was easy late check out sunday was most

good bar service too

the welcoming at reception when booking in and the friendly restaurant and bar staff especially reece

late check out, always stay here great friendly staff

loved the late check out

the bar manager charlotte was very helpful. excellent staff

bar selection was also good as was breakfast

my kids love the playground at mcdonalds next door and then a nice rest

late check out

bar area is very relaxing for a chill out the staff were beyond exceptional

food & service in both the bar and restaurant were both excellent

in a sympathetic manner with some really lovely furniture and at least one open fire in the bar

room with a rainfall shower, very friendly and helpful staff and a nice bar to relax in - already booked for the same event next year

safe, good field views, easy parking and clean reception staff could accommodate my needs for a late check out due to a massive migraine

awoken on second night by laundry trolleys being moved in carpark outside my room

lovely hotel nice bar and restaurant

booked this hotel last minute as had a golf comp the following day (5 mins from the forest of arden) the rate was good and the reviews

to be in close vicinity of the airport (which they infact were), they didn't had any option of early risers breakfast or grab and go for those who had a early morning flight to catch

throughout the night but once we made reception aware we was given a free breakfast and offered late check out so overall had a lovely relaxing weekend and as it was my partner bday he really

it was in beautiful surroundings. they did let us have a late check out as i was not well.

huge pool, sauna and steam room on site along with gym

gym and swimming pool is excellent and the food, omg delicious

clean rooms, staff really helpful, spa experience was great, beautiful location

late check out at 11am so not rushed

house, had a very warm atmosphere the bar staff are very friendly, hockley house didn't have lots of staff

food was incredible it took over an hour to be served i had to go ask for my kids dinner but when it did come it was incredible fair

great clean rooms and bar area

kids running round slamming doors was annoying but it is school holidays so can live with it

early check in, late check out

late check out and friendly staff

bar and reception much better decor and fittings than bedrooms, shame the rooms were not of the

to a fast food restaurant and the bars pretty neat and quiet ,great for a business stay ,for kids the places to visit are accessible via car mostly for pets(unsure if allowed ) but bottom

noisy during the night with kids driving cars outside

as we were only booked in for 1 night we asked for late check out and if there was a room we could use for a vocal rehearsal before heading off to a

breakfast staff very friendly good location nice room late check out room service

requested late check out which they never put in the system so cleaner came knocking on my door at the long

room were good with tv, wifi and lots of channels on the tv to watch

room came with tea/coffee, fantastic tv with many channels for free, free wifi and also the use of an iron, ironing board; and hairdryer

the morning of check out i told the receptionist that i requested a late check out - which was approved, however they kept ringing the room saying i have to leave,

late check out and breakfast above standard

me late check out fee of 25 with no reminders or notice that a charge would be applied

also we paid for late check out which was a good job as when we wanted to go an use the pool we was told we

comfortable bed value for money free leisure facilities late check out

realised they wavered the parking charge & extended the parking stay as we had requested a late check out

breakfast, excellent location

it was a stretch to call it a “fitness centre” very poor facilities.

the breakfast was simply amazing, with an amazing choice of food for us and our kids

time at the bar could have been improved if there were more staff on hand for a busy event weekend

breakfast was so tasty and i love the late check out it made the stay so relaxing not feeling rushed

late check out at 12:00 at no extra cost

clean and comfy! breakfast was lovely. late check out

everything was really clean and comfortable for our nights stay, with the late check out being perfect after a late night

small, basic fitness centre (gym)

very welcoming staff in all departments. availability of late check out. attention to detail.

also, we became members last year and enjoyed a late check out but no mention of anything like that this time - also the room was smaller - but

the time of booking, check in and the the late check out, the hotel accommodated all our requests

good leisure facilities, pool, gym etc

kids weren’t allowed into the pool until 2pm on friday which was a bit of a disappointment but

great breakfast and friendly staff. lovely clean room and late check out, loved that.

the room was comfy and clean walk in shower was great for kids.

selection of breakfast

our room was situated next to the gym, we were woken up early by the sound of banging.

the food was average, the service was ad hoc at best, kids running around the eating area, lack of guidance by staff, due to been understaffed again

one suitcase less i could well have reached it by train :) staff was great, i ended up adding late check out some twenty minutes before the original time because my travel plans changed and the

late check out for £ 10

the check in time is very late at 3pm but i was able to request and book a 9am check in at no extra cost in advance by email

helpful staff, late check out

maybe a safety rail on the kids bunk bed

even though we put do not disturb on the door and we had arranged a late check out due to 3am arrival

great. checked in at 2am after a flight. clean and comfortable. late check out. all good

was late so didn't check in until10pm, staff made it very easy

rita on reception was amazing and put us at ease suggested late check out and helped us settle in

gave me late check out 90 min.

i asked for a late check out, and was then moved to the adjacent building

comfy bed. heating just right. quiet. late check out. good location.

also got late check out at request for no extra cost which was lovely and a hot breakfast was also included

late check out breakfast

no kids park

this hotel had a cafe (lounge) area with plenty of tables and seating with a licensed bar in the evening, the breakfast was a

are a family with 3 small kids who used the hotel to sleep in our way to north wales

late check out was available (for a fee)

right next to ev chargers

a travelodge with wifi

courteous staff, working wifi

the wifi was pretty useless