accommodated a late check out

late check out was helpful stay several times before ,would definitely stay again

there was free wifi available throughout the hote which meant that the lack of signal was not a problem

the food was fantastic and my wife enjoyed the spa treatments she had

location plenty of parking good clean room and good space in the bathroom

managed to get late check out for free, this was the best holiday in i event stayed and i stayed in quite a

was also able to request a late check out which i appreciated

pool, gym, restaurant on site , everything was great. free upgrade from ahmed sw

clean room. well equipt, warm, great bar food and breakfast. quiet. friendly staff good service.

the pool facilities was just right and the kids loved it just needs updating, the staff were so friendly, welcoming and were great with the

very comfy, having stayed there a few times now there is a consistent standard, late check out is nice too

was big and there was a lot of parking spaces available for an extra 5 if you want to pay for late check out its 10 per hour wich seen a bit expensive and you can only add 2 of those

paid 30 extra for a late check out at 1pm but got woke at 9

my room was spacious, with excellent wifi, tea/coffee facilities and tv plus the shower room was clean with plenty of hot water

i was surprised there wasn t room service during our three day stay but assume that s to keep costs down

communication was excellent, very accommodating, including a last-minute late check out… and small personal touches, including coffee, tea, and milk after a long day of

really well decorated and staff were very kind to offer a late check out

the room was large and well equipped with the kitchen

although we did not use the kitchen, it was equipped with all necessary items for a longer stay

accommodation in every way, spotlessly clean, super comfy bed, and a perfect size kitchen, with everything you would need for self catering

greeted warmly and everything was explained , dining room times and when we asked for a late check out it was no problem and no extra charge

easy going early check in and late check out no issue

excellent location staff very friendly rooms were very clean and cannot fault the breakfast.

fab breakfast black pudding and fried slice super taste just like you would make yourself

in was effortless, sofa bad already made up for the 2 kids

the breakfast was amazing and relaxing and we had a late check out due to a later appointment

bar was very busy in the evening (it was a saturday) and we found it a little tricky to get served

granola at breakfast could have done with more yogurt, though i'm sure if i'd asked for some, the staff would

the cocktail bar is lovely and the breakfast was amazing

would have preferred a coffee pot at breakfast rather than having to ask for another cup when we wanted

location. reception desk staff. breakfast. late check out.

that was a nice surprise and i was allowed a late check out so i will be staying with them

staff were very accommodating with early check in and late check out requests

allowing us the late check out so that we could use the room during the event was extremely helpful

extremely helpful, i had an interview , and on day of departarture/interview, they allowed me a late check out, this took the pressure off and i got the job so all in all excellent,

excellent choice for breakfast. comfortable bed good location nice late check out time

history tour guide said bar area of this pub is the oldest in worcestershire

bar well stocked

nice atmosphere in the bar and restaurant

clean and comfortable for the cost friendly staff very cosy in bar area nice food

at a charge was able to do a late check out

car parking is a little tight when the hotel is busy.

were allocated to one room

wifi claimed to have a password but just connected insecurely, so i didn't use it.

throughout my stay, comfortable room with views over the river, fast wi-fi, good breakfast, easy parking and short walk to city centre

late check out. secure car park. nice shower. nice tv

calling me repeatedly at 9am & 9:30am to tell me late check out wasn't available

the late check out and the clean and tidy room.

the price was good and having a late check out is great

kids and parents screaming and banging late at night

i arrived in the evening around 19:00 and staff were polite and friendly, helpful got a late check out sorted

was brilliant the facilities were good bar open till 2am brilliant for a night cap

friendly reception and bar staff

the sausages were a bit burnt at breakfast but other than that there was a good choice.

breakfast was amazing rooms were lovelybeds were comfy rooms were clean absoloutly

i received a room upgrade and a late check out

the breakfast to the room

breakfast was a bit slow on my first day but there had been a wedding

had a warm welcome on reception and then had a lovely lunch in the bar served by howie who made us feel very welcome and instantly relaxed

bar staff were just as friendly

for late check out which was granted until 12pm but had house keeking knocking at my door from 11am

liked the fact there is a lift to floors that's a plus and room service available

good parking

wifi was slow

free car parking and staff was great on reception

was nice and free parking and breakfast was delicious, also had was offered free complimentary late check out

fantastic having ice machine, microwave any plates, cups, cutlery etc you need is provided and of course free parking

the staff were polite, enjoyed our stay, they even accommodated our slightly late check out.

accommodated our requests for 3 rooms next to each other and our request for a late check out

prices in the bar were stupidly expensive

i needed a late check out and that was no problem which really helped me out as i had a young child with me

no food or snacks available at bar when we came in at 11pm

very clean and great location. staff were lovely especially in the bar area

considering there was a live night going on in the bar downstairs there was next to no noise which was lovely

lovely place and great bar below with decent food and range of beers - room was nice enough.

the bed is small and the hotel policy of charging extra for late check out of guest that checked inn at 12:00 midnight is absurd

convenient location for casino lots of parking great full english breakfast

requested and got early check in for 4 rooms.

late check out was no rushing around in the morning

only down side to the week end was due to a dessert when we ordered room service

restaurant food menu is room service with table at best

paid-for wifi.

spacious, comfortable rooms. kids loved the pool. great buffet breakfast with lots of choice.