i arrived in the evening around 19:00 and staff were polite and friendly, helpful got a late check out sorted

added bonus of complimentary breakfast

was brilliant the facilities were good bar open till 2am brilliant for a night cap

a great location near the downtown area, a comfortable, quiet room, a nice restaurant and bar and wonderful staff

location, super clean hotel, with friendly helpful staff, with bar and evening meal facility

myself, good that its just a short walk to the shops, and was good because of early check in and late check out, and would stay again when i need a

and some time to myself, good that its just a short walk to the shops, and was good because of early check in and late check out, and would stay again when i need a

free parking to side/rear of property

the man that greeted me was ok with it considering i turned up after 12 at night, he sent me the wifi password and wished me a good stay, it was quiet the bed was comfortable, the room had a smart

wifi very good, shower was brilliant

very clean and a delicious breakfast, the land lady gave us a late check out, much appreciated, thank you

lady behind the bar was so welcoming and would have loved to stay another night

staff both serving meals and behind the bar professional and polite

delicious breakfast and early check in (from 2pm) and a decent check out time (11am)

the bar was beautifully decorated, the staff were friendly and very welcoming and our evening dinner

easy going early check in and late check out no issue

greeted warmly and everything was explained , dining room times and when we asked for a late check out it was no problem and no extra charge

nice room,good and friendly staff,nice bar and food was excellent,breakfast was good, all in all excellent, would definitely stay again

location, facilities, bar, breakfast were all good value

easy going early check in and late check out no issue

paid 30 extra for a late check out at 1pm but got woke at 9

was big and there was a lot of parking spaces available for an extra 5 if you want to pay for late check out its 10 per hour wich seen a bit expensive and you can only add 2 of those

very comfy, having stayed there a few times now there is a consistent standard, late check out is nice too

really comfy beds and the spa is amazing.

the bar shut early !!!

was also able to request a late check out which i appreciated

managed to get late check out for free, this was the best holiday in i event stayed and i stayed in quite a

very comfy bed, quiet location, enjoyed the steam room, sauna and pool.

pool, gym, restaurant on site , everything was great. free upgrade from ahmed sw

clean room. well equipt, warm, great bar food and breakfast. quiet. friendly staff good service.

late check out at 11am so not rushed

in really smooth; impressed by grounds, parking and decor inside the hotel; extremely clean; bar staff and breakfast staff absolutely excellent and the breakfast was superb

visiting surrounding area ( warwick - stratford - henley in arden - when fully operational the bar and garden area will be a superb setting for food and

we were having a bit of a break from the kids

kids running round slamming doors was annoying but it is school holidays so can live with it

paid for late check out for 1pm cleaner tried to get in at 10am

cleaners entered the room twice without nocking and woke us up even though we had a late check out at

option of a late check out and reduced rates at pool

late check out helpful after long day at nec show and then work

they gave us complimentary late check out till 12pm because we weren't ready for 11!

i needed a late check out and that was no problem which really helped me out as i had a young child with me

we was even allowed to take our drinks from the bar to our room in the evening

no food or snacks available at bar when we came in at 11pm

great value for money nice bar and restaurant

lovely place and great bar below with decent food and range of beers - room was nice enough.

late check out however one of the very rude staff members barged in 2

easy check in. added late check out on for only £10 more. close to bars.

car parking good and the choice to stay for late check out is good

kids and teenagers in the carpark drinking being noisy you need to keep an eye on that

good to find family rooms with separate beds for kids

the time of booking, check in and the the late check out, the hotel accommodated all our requests

very welcoming staff in all departments. availability of late check out. attention to detail.

also, we became members last year and enjoyed a late check out but no mention of anything like that this time - also the room was smaller - but

bed was extremely comfortable and staff was helpful, free parking and room service was very quick

good staff and great bar and food great to have use of pool and gym

they communicated well in advance of my stay and allowed me to have a late check out, which is important to me

calling me repeatedly at 9am & 9:30am to tell me late check out wasn't available

late check out. secure car park. nice shower. nice tv

the late check out and the clean and tidy room.

the price was good and having a late check out is great

good value for money. staff very friendly. my kids like to stay again.

the bed is small and the hotel policy of charging extra for late check out of guest that checked inn at 12:00 midnight is absurd

requested and got early check in for 4 rooms.

convenient location for casino lots of parking great full english breakfast

late check out was no rushing around in the morning

excellent breakfast which kids enjoyed and clean room

surprised room service provided a cake & birthday message for my 10 year old daughter moments after arriving

only down side to the week end was due to a dessert when we ordered room service

nice pool and gym

late check out was helpful stay several times before ,would definitely stay again

accommodated a late check out

breakfast well presented and hot, lovely relaxing atmosphere throughout the whole stay and would

fantastic grounds with loads of space for kids to explore, play and pick blackberries

room and room service were

late check out which meant no uncomfortably early alarms on the

late check out is great

i was running late for check out and cleaning lady advised that it’s okay as there still cleaning other rooms,

we paid for late check out ontop of this but kept getting disturbed

it was clean. the security and staff were nice. you can pay for late check out.

we got offered a complimentary late check out of an extra hour also which was nice

like the fact you was able to get a late check out and the front desk was ever so helpful would stay there

i asked for late check out unfortunately couldn't extend the booking

modern facility, staff were friendly and we were given a complimentary late check out which was

a little late to check out (5-10 mins) and the staff were rude about it and bluntly refused a late check

quirky little bar to walk into, staff were helpful and friendly, extra late check out on sunday until three

pool table, bar 24/7, late check out, cool bedroom lights, cool games.

very clean and comfortable. friendly staff the free late check out was a great surprise!

are amazing, late check out and tv has various movies to enjoy and the atmosphere and decor was very relaxing

comfy room, as we had a late night the free late check out was very welcome the multi storey car park round the corner at

not great facilities and staff not great, did allow late check out though

late check out midday! love that. location is great too

he only thing worth the 35 was the late check

the bed, 2 swans made out of towels, and some soft drinks

warm room late check out

hotel is right next to the canal with bar and restaurants

they allowed late check out as well

late check out free of charge, staff friendly, lovely clean rooms

i had to pay for late check out by hour. which is the first time i have ever had to

they gave us complimentary dessert for our anniversary and allowed a very late check out so we could have a lie in

daily movement of vehicles in front of the main gate i was there from thursday to sunday no late check out even for an extra hour i have to pay for every single extra

5pm late check out

the bar was open late for guests and panini's were also available (we had been to a concert), buit no other hot food

staff and cleanliness and late check out

staff were super friendly and helpful. food overnight. late check out. good central location

parking £15 rip off and £10 extra late check out 5pm excellent

charging 10 per hour for a late check out wasn t great and tarnished the good service up to that point

location, got a late check out by signing up to hilton honors programme

upgraded to free breakfasts for my son and i, plus a complimentary late check out

shame room service finishes at 10pm?

that it surrounded by loads of restaurants, you have the sea life centre for the kids, and it not to far from the city centre

late check out time (12 o'clock) overall a very enjoyable stay and i would happily stay here again (+)great location, late check out is great. good customer service (+) lifts are quick, late check out allowed for members, discounted parking at grand central brittania car park 12 (-)not ready by 1500 for check=in but they compensate us with free drinks and late check out the air=conditioned not working and the guy in reception replied unprofessionally as

big beds and clean rooms with a bar and breakfast option in morning

were welcomed amazingly by every staff member, from reception, to bar staff and breakfast staff

wifi was good

free wifi was a bonus

thank you for the late check out

staff who took the time to tell me where everything in the hotel was, breakfast/check-out/late check out etc and helped me sort out my awards thingy

staff, clean and the option of a free late check out

allowed late check out to which we thought was great

issues whatsoever flight home was late in evening got late check out and held bags while out shopping

it was very modern, there were no windows meaning it was pitch black and silent and we paid for a late check out which was 1pm

any extra frills (late check out, bag storage, tv and wifi) cost extra, but it's super easy to add them on

steven on the desk was particularly helpful when i arrived late at night and gave me a late check out which was great

when i asked about late check out hony was really helpful and

they do offer late check out for 1pm for £10, but lets be realistic, nobody wants to pay just to sleep a little

musician with a mic and guitar amp) practiced all morning on the day i asked for a late check out so didn't really rest - this wasn't the hotels fault but did see this as

you were kind enough to allow us to use the sauna and steam room before 3pm and allowed us late check out to which we were very grateful

late check out and a bath in the room

she also gave me and late check out as i was staying there for two nights and also had a choice to

friendly cleaners. late check out.

fault tbh, if there is anything i wish the check in was earlier and maybe an option to pay for late check

this meant that it was difficult for the kids to sleep once sunrise hit

screaming kids in corridors at 7 am and in spa..

we drank in the bar (saddles) both nights after returning from stratford and aj the barman did an excellent job of (+) the bar was lovely and loved the theme of it (+) 24hour bar service (+) good bar and food was brilliant (-)nothing.,,, although a lounge bar will really elevate it and encourage us to stay on site more (+) the rooms were lovely, clean and the bar and restaurant were quirky

family suite was enormous and perfect for the kids and us

free coffee in reception, late check out, friendly staff, amenities in room great like the free soap and shower gel

have to pay for parking and late check out

location, car park and late check out

reception and bar staff were great

had a small kids play area

and bathroom decor lovely, staff very helpful and allowed late check out as

requested a slightly late check out and was shot down without even trying

it was my birthday & they arranged some chocolates + prosecco in the room which was a lovely suprise

awkward arrangement in the bar which none of us could quite work out

proximity to the centre bar area