next door staff moved us to another room and provided us with a complimentary bottle of wine and late check

they upgraded to on arrival. the gentleman on the desk also gave us a late check out. top man

of choices for places to eat breakfast was really nice room was clean late check out pool was

perfect for a family break. kids enjoyed alot.

excellent golf course and the staff are so friendly and helpful.

very clean, excellent breakfast and helpful staff to with early check in and late check out.

good parking large room . easy check in. late check out.

good facilities, friendly and helpful staff, gym and pool were a nice bonus

excellent facilities. lovely breakfast, friendly and professional staff.

nice size pool and a mini gym

we really appreciated the late check out following our race.

checked in very late- not a problem and then i asked for a late check out-not a problem

late check out

room was clean and the £10 late check out fee to stay until 5pm was most welcome after the marathon

there 4 x now still not got a late check out with a little talking allowed to check out 1pm instead of 12 noon

we had tao rooms but was going to a festival so needed early check in

it was such a waste of money the bed was not comfy the bathrooms are the size of a laundry basket staff were rude as

we were given a larger room and late check out all free of charge

we were there for a wedding at the golf course so it was close enough to get to without spending too much on accommodation

good location as we were playing golf at celtic manor which was 5 or so minutes away

the restaurant had a special kids room and it made the whole place noisy

we sadly didn't have time for breakfast or the soft play which would have been lovely for the kids

stayed for one night and had a wedding the next day at 3pm, we requested a late check out and was able to have this as it made our stay a lot easier and enjoyable

slight lack of choice for breakfast, it was just usual fried breakfast

breakfast was good and had great options

the staff were amazing and went above and beyond, especially with our kids

easy early check in

lovely hotel friendly staff generous room size with the option of late check out

breakfast

clean, parking, wifi, somewhere close to eat

out due to covid packed bacon rolls, yogurt, fruit, cereal, bottles of pure orange , breakfast bar and coffee

of parking; quiet room; friendly and helpful staff; grab and go breakfast; wifi worked well

and coffee facilities in the room late check out request was accepted quiet and comfortable

parking was great and room was very spacious nice easy friendly check in clean

staff in restaurant and bar friendly and helpful (great menu) (+) food in the pub was fab, as was the bar drinks (+) staff in bar were friendly too (+)was comfy, the shower was great, the staff in the bar and bistro were welcoming and cheerful throughout the (+) i enjoyed the bar and had some of their fantastic food (+)separate building on arrival we were greeted by a staff member who was kind enough to go into the bar area and grab our room key (+)really lovely room and very cosy bar at the pub. (+) the evening meal we had in the pub was exceptional and the bar had a really good atmosphere (+) they have a variety of local beers and ciders on tap along with a full bar and wine options too

did not realise thursday was quiz night but room service good.

manager was very welcoming and helpful; a big plus to have off-road parking and the busy pub was a lovely place to relax

had a modern up market feel to it lovely big rooms late check out time

for late check out and was ok

it was lovely and clean, comfortable beds, early check in, late check out

late check out

then i was woken at 05:00am by the laundry truck collecting crates outside my window

the people occupying her room were granted a late check out, even though they knew my mother has called a head and was told the room would be

the breakfast buffet was really great with something for everyone and it was good to have a late check out and to be able able to use the leisure facilities until we left

late check out at 12 noon meant a lie in or extra use of the spa facilities was

you wouldn t be disappointed if you went for afternoon tea, bar snacks, a meal or a function

the grounds were beautiful, the spa was lovely and the lakeside rooms were amazing.

late check out included

late check out offer due to it being our wedding anniversary

clean friendly staff late check out spacious rooms

late check out at no extra cost was wonderful and will have me returning to the hotel in the future

i love the fact there is a late check out for 12noon, just have you an extra bit of time to get ready / pack, especially when

late check out and location

reception was extremely helpful throughout our stay and even let us have late check out for free

2 different members of staff granting a late check out and confirmed, we still had someone come into the room to question why we hadn't

machine could have been more full, there was hardly anything left in there, also we opted for late check out and the cleaners where quite loud at one point

the only downfall was that when we asked for late check out there was clearly a lack of communication between the customer facing staff in the

also gave me a complementary late check out due to personal circumstances

the staff were all superbly helpful particularly anthony. they facilitated a late check out.

took advantage of the late check out for families on a sunday which was complimentary

staff and kids loved the pool

kids enjoyed the pool and staff were helpful.

to ask about air con as wasn't on, no instructions, had to ask about wifi which had to register again after 24 hours

the staff happily stored our bags and off we went, we checked back in later and once in our beautiful room noticed a note on the mirror wishing us a happy stay and hoped

helpful staff, late check out, quiet room, great location, comfy bed and bathroom

was very helpful and fully explained issues with the car parking and even offered a complimentary late check out

complimentary 1pm late check out and breakfast pastries included when signing up for free ihg club

from check in to the meal in the evening to the late check out staff were fantastic everything was simply

they let you have late check out at 12:30 for an additional 10

the bathrobe in the room was a nice touch l, along with late check out

check in 3:00 is late check out 11:00 is early

staff were fab free wifi fab bathroom i stayed in the old big sleep - the hotel is nothing like that now, the furry

wifi never worked the whole time we were there

arranged a late check out for a small fee

to the bay, many restaurants nearby, very clean room, friendly staff, hotel room service was also great

kids liked the beds, a sea view(ish) , the breakfast and the biscuits (-) for kids (+)staff were very helpful to me and the kids,the restaurant staff were exceptional (+)was quirky but great value prior to a graduation in cardiff with 2 kids in tow i have stayed before and great location for bay and city staff always friendly and (+) kids loved the pick and mix for halloween (-)wish the kids room had beds rather than the sofa bed (-)tv couldn't load netflix on for the kids but we managed (+) breakfast was good and it's kids friendly

stayed multiple time now and always good. wifi fast and free and parking easy and onsite.

staff were very helpful to me and the kids,the restaurant staff were exceptional

earlier check in and late check out had email to confirm they told me to take it up with booking

the late check out. the comfortable bed. helpful staff. cheap for one night too.

friendly staff at the gyros assisted with early check in

were given a complimentary late check out which we were grateful for

charge for spa , a bit pricey if you are staying there aswell

in the bar were rude, and dismissive

everything. very quiet room. excellent, brand new gym, delicious breakfast, superb location.

location and spa even if we paid for it , maybe should be free for guests

late check out option for 10hr was beneficial

the room was a good size, it was clean and the late check out of 12pm was great

on the toilet seat 4) shower water pressure was terrible 5) the curtain handle was broken 6) late check out promise and no delivery: i booked way in advance and called to get confirmation that

also was afforded an early check in

delicious breakfast with plenty of choice and kids breakfast was free

friendly staff. good location. quite room. late check out this f 12.00.

- from helping me sort out car parking for a client i was meeting in the morning to agreeing a late check out as a result of the meeting and all with a wonderful smile and can do attitude

lovely room. friendly reception staff and the bar staff were really great!

we were attending a wedding in the city and asked for early check in, if possible to allow us to get ready

service and breakfast

sleeperz always friendly staff this time allowing us to check in half hour early and checking for late check out which was extremely

modern hotel in central location excellent breakfast on site made our overnight stay in cardiff super easy and convenient the contemporary

, staff pleasant organised an early check in

hotel was quiet despite being right in the centre of the city and the breakfast was great with cooked and continental options and great coffee

nice lounge on the ground floor with a bar and tv, nice breakfast room

late check out

room was really clean and it was lovely to use the swimming pool

unfortunately the swimming pool and gym were closed but the staff were really kind and helpful.

kids loved having access to the pool and we managed to use the pool 3 times over the weekend

children loved it! swimming pool!

only an extra £10 for late check out (6pm instead of 11am)

and we had a complementary breakfast and late check out because we had got engaged the night before

huge room, 3 double beds which kids loved!

room was very spacious and the beds very comfortable

room service and if food could be delivered in room

cleanliness in rooms could be so much better, dust collecting on the skirting and kids toys found in bathroom under the sink, and bath could use milton tablets after use as black

the boss gave us late to check in and late check out

the bar and entertainment was good

fact there was not any kitchen utensils, so you could make own food there, as sometimes didn’t want to go out or order a

and private huge place with good facilities and with restaurants laundry with 24 hr staff close by

are stay as we always do, had a laugh with martin friday evening in the bar, had a lovely meal in the restaurant saturday evening, then had a drink in the bar and listened

arrival we were offered a late check out-1pm (usually 11am) (+) breakfast was gorgeous and late check out was definitely needed (+)the staff were so helpful and friendly we were given a late check out with no extra charge hotel is beautiful and smell s amazing views are (+) nice late check out times allowed us to enjoy the facilities (-)was perfect it s just i have requested late check out and the cleaners kept knocking before 2pm even i told them i have a late check

everything was lovely! the room the bed! the staff and the bar staff were amazing!

wifi was great as well

with a view, breakfast and the treat of complimentary parking

time limits to go into the pool facilities with children should be longer.

were so lovely and friendly, accommodated late check out for me

room above had numerous kids staying

perfect and kids option

a lot of kids running around without parental control.

xx gave us free late check out as we arrived late due to horrendous weather