the people occupying her room were granted a late check out, even though they knew my mother has called a head and was told the room would be

the breakfast buffet was really great with something for everyone and it was good to have a late check out and to be able able to use the leisure facilities until we left

late check out at 12 noon meant a lie in or extra use of the spa facilities was

size of room (429 lakeside lodge). kids loved it.

pool is big enough to do laps, the gym is big and has all the facilities, sauna, steam room, golf course, lakes and surrounding area is beautiful

lovely hotel friendly staff generous room size with the option of late check out

far from anything but wasn't described like that, when we arrived they didn't prepared beds for kids

breakfast

facilities, very clean, friendly staff, free parking, good price, couldn t fault it in any way

an ev charger that doesn't work when you get there is really not great

in ans i as told i had been upgraded to aztec hotel and spas whichever was amazing also with a late check out of 1 pm with full use of the spa

the staff from reception to the spa to the curious kitchen bar and restaurant were outstanding

breakfast was good with starbucks coffee.

room was very clean, staff friendly and very helpfull. bar was also clean and tidy.

location. comfy bed. clean room. ev charging. peaceful.

we were given a larger room and late check out all free of charge

the restaurant had a special kids room and it made the whole place noisy

we sadly didn't have time for breakfast or the soft play which would have been lovely for the kids

breakfast was over priced for quantity given also bar menus advise its £5 and people staying at the hotel are charged

the staff in both the bar and reception were super friendly and helpful

late check out included

had arranged a late check out at the front desk to avoid being woken, however house keeping let themselves in

the bed was really comfortable and it was great to have complimentary late check out (2pm)

facilities and option to join as an ihg member for late check out

friendliness and cleanliness decor breakfast newspapers early check in late checkout

good range of breakfast

the bed, the tea/coffee facilities, free breakfast items and the late check out.

free parking and it was a good location for us as we were visiting a friend nearby

pub was very busy when we arrived due to it being new year s eve, but the bar staff were very friendly and helped us check in

it was in an ideal location for our purposes, with free parking

a niggle but not a deal breaker, you can hear the bar atmosphere a little bit

good parking large room . easy check in. late check out.

very clean, excellent breakfast and helpful staff to with early check in and late check out.

came to our room quickly too, we'd been looking forward to having a swim in the morning and the kids loved the pool although it was very small and basic

location was ok as it is adjacent to the golf course

bar menu was excellent, we had fish and chips the portions were huge, when we got back from our

next door staff moved us to another room and provided us with a complimentary bottle of wine and late check

they upgraded to on arrival. the gentleman on the desk also gave us a late check out. top man

of choices for places to eat breakfast was really nice room was clean late check out pool was

pool is deep for kids

facilities, especially gym and spa

late check out at 12 noon,gave us olenty of time for morning swim and leisurely breakfast

they are accommodating and helpful, we managed to do a late check out so the kids could enjoy more the pool

placed hotel with good facilities, good parking and a superb breakfast

breakfast was brilliant

price of breakfast

5 late check out was very useful

breakfast choice

it was challenging to go up and down with kids and luggage

room service was zero

i'm disabled toilet bit tight couldn't close the door we was ok cos we are married but if it was kids you could not close the

hotel was very clean, beds comfortable, staff were great, extremely glad of the option of late check

location, late check out for ihg members, good breakfast

a concierge checked me in, he was super kind and let me have a late check out as i was speaking at a conference the next day

early check in was available which was quite convenient

bar was decent enough too

late check out, 24/7 bar, friendly staff and the room was perfectly suited to us

late check out fee was expensive, £10 for every extra hour

loved the late check out

great convenient location late check out

pull out couch matress was uncomfortable, suitable only for kids

be nice not to have to pay for late check out

no option for late check out

late check out worked very good for us

spacious room and late check out option

late check out but they did hold on to our bags til we were going back to the airport , and our

we got breakfast included which was also lovely and fresh and the hotel staff arranged us a late check out at 1pm which was really convenient for us

there was a coffee maker and kettle in the room, and room service available via an app

the mini bar and snacks were great

we ordered room service via the app one morning and the breakfast was amazing

they had a gas fault while we were there and menus and room service were severely restricted

considering one of the factors of booking this hotel was the late check out

i asked for a late check out but was woken up early regardless

we also liked the check in from 2 pm and late check out of 12 pm

covering from jet lag)

clean, comfortable n lived late check out

late check out time was good and the staff were very helpful

really friendly staff great bar bed was really comfortable

the size of the room and very comfortable. food at the bar was great.

breakfast was lovely the room was spacious, and the bed was

fresh english breakfast was made each morning

did request late check out that they aproved at the rate of 10 / hour

allowed early check in and late check out. clean. beds comfortable.

breakfast was excellent and the late check out time was a bonus

great location within the city. room was clean and breakfast was good.

asked for early check in and room still was not ready at 5pm. when we arrived at 3pm

nice late check out (12 (-) we pushed for late check out and another staff member said we could have early checkin and late check out as (+) late check out time (+)location easy check in late check out nearby parking with discount

would recommend this hotel as it is good value for money, very clean, good breakfast, friendly staff and good location

left clean towels etc on the door handle if you said you didn't want room service at that time

unlike some 5 star hotels the bar stayed open to 2am in the morning

location, lots of bars and restaurants near - comfortable and spacious room - free wifi - we got early check in without having to pay more - staff

late check out and it was clean

on where there was no room service provided whilst there it would of been better if there was a bit more coffee and tea

food, overall cleanliness, very comfy bed, ideal location for the city centre, good choice of breakfast

i did order food from the hotel room service menu, the food i had was cooked to perfection and was also at a reasonable price, my

very gym

shower and comfort of the room was excellent and we were aloud a late check out free of charge

i enjoyed the bar and the breakfast, really nice bar area

personal touch, efficient. massive room. 24/7 room service

location. early check in

adults and 2 kids ) comfy beds ,nice size bathroom and kitchen corner

like (although i didn't need it on this occasion) the late check out (1200 hrs) as you don't feel rushed in the morning

lovely staff, easy process, nice room, will use again , late check out time was a bonus

reception desk before booking to check that they offer a late checkout service, was told they did and given the info on the extra charges

two room keys late check out of 12 was a bonus room was a good

the only option for late check out is 5pm for £30, would be nice to have other options of extra

free late check out until 2pm was fantastic

glasses left outside door rather than taken away after room service

check in time is quite late compared to other hotels and they charge for early check in

more vegan options for room service

good bar good breakfast

late check out was super

the fact they don’t offer breakfast and allow a late check out

the pictures) at least one quieter area for playing games, chatting or reading but the whole bar area has the same volume

there was proper filter coffee in the rooms and you got fresh milk from the bar

a beautiful log fire made the bar smell of wood smoke

we really appreciated the late check out following our race.

checked in very late- not a problem and then i asked for a late check out-not a problem

accommodated an early check in and late check out

check in and late check out

excellent breakfast

breakfast great selection and freshly topped up through out

perfect for travel to airport with small kids

there 4 x now still not got a late check out with a little talking allowed to check out 1pm instead of 12 noon

late check out

room was clean and the £10 late check out fee to stay until 5pm was most welcome after the marathon

it was such a waste of money the bed was not comfy the bathrooms are the size of a laundry basket staff were rude as

we had tao rooms but was going to a festival so needed early check in