the people occupying her room were granted a late check out, even though they knew my mother has called a head and was told the room would be

the breakfast buffet was really great with something for everyone and it was good to have a late check out and to be able able to use the leisure facilities until we left

late check out at 12 noon meant a lie in or extra use of the spa facilities was

size of room (429 lakeside lodge). kids loved it.

pool is big enough to do laps, the gym is big and has all the facilities, sauna, steam room, golf course, lakes and surrounding area is beautiful

lovely hotel friendly staff generous room size with the option of late check out

far from anything but wasn't described like that, when we arrived they didn't prepared beds for kids

breakfast

facilities, very clean, friendly staff, free parking, good price, couldn t fault it in any way

an ev charger that doesn't work when you get there is really not great

we were given a larger room and late check out all free of charge

breakfast was over priced for quantity given also bar menus advise its £5 and people staying at the hotel are charged

staff, incredible food and good vibes only with a play area for kids and a pool table and other games

staff comfortable room nice bar area good breakfast and ev charge point a bonus

went with 12 others before the start of our golf trip, recommend to stay if you're looking for a cheap night when travelling down to celtic

late check out included

good parking large room . easy check in. late check out.

very clean, excellent breakfast and helpful staff to with early check in and late check out.

came to our room quickly too, we'd been looking forward to having a swim in the morning and the kids loved the pool although it was very small and basic

only thing i didn't realise was there was the option of room service

the charge for the tray to room service

next door staff moved us to another room and provided us with a complimentary bottle of wine and late check

they upgraded to on arrival. the gentleman on the desk also gave us a late check out. top man

of choices for places to eat breakfast was really nice room was clean late check out pool was

swimming pool crammed full of kids

ate in steak on 6, fabulous, pool forum needs attention, very dated and in need of repair.

in ans i as told i had been upgraded to aztec hotel and spas whichever was amazing also with a late check out of 1 pm with full use of the spa

location. comfy bed. clean room. ev charging. peaceful.

good location with ev chargers on site.

breakfast and evening meal was lovely, best shower

the staff from reception to the spa to the curious kitchen bar and restaurant were outstanding

we really appreciated the late check out following our race.

checked in very late- not a problem and then i asked for a late check out-not a problem

the bed, the tea/coffee facilities, free breakfast items and the late check out.

parking on site

the rooms are above the bar and very accessible

free parking and it was a good location for us as we were visiting a friend nearby

helpful staff. close to the hospital. easy parking.

had arranged a late check out at the front desk to avoid being woken, however house keeping let themselves in

the bed was really comfortable and it was great to have complimentary late check out (2pm)

facilities and option to join as an ihg member for late check out

kids on floor level 3 directly above us starting jumping on the floor and running up and down at

whilst i dont expect kids to be seen and not heard, they should perhaps have been told to play near their family

room was clean and the £10 late check out fee to stay until 5pm was most welcome after the marathon

late check out

there 4 x now still not got a late check out with a little talking allowed to check out 1pm instead of 12 noon

we had tao rooms but was going to a festival so needed early check in

big free car park, gets congested close to the hotel but masses of space at the far end

5 late check out was very useful

free wifi

free wifi for the duration of our stay, not a 3hr session would have been good...

put sign out for room service but not done

it was challenging to go up and down with kids and luggage

late check out at 12 noon,gave us olenty of time for morning swim and leisurely breakfast

they are accommodating and helpful, we managed to do a late check out so the kids could enjoy more the pool

kids had a ball

swimming pool, sauna and gymud83dude03car park situated in front of the hotel £5 per day

tasty and warm breakfast. nice pool with hot water. perfect

a concierge checked me in, he was super kind and let me have a late check out as i was speaking at a conference the next day

hotel was very clean, beds comfortable, staff were great, extremely glad of the option of late check

location, late check out for ihg members, good breakfast

the sofa bed is good enough for two kids

top lad at the bar came up with an ice slushie as a replacement, which was banging

late check out but they did hold on to our bags til we were going back to the airport , and our

spacious room and late check out option

alot of miscommunication and confusion at front of house and breakfast etc and then asked for a late check out which was paid for yet 3x we had different maids chapping our door

no option for late check out

friendly staff easy to check in , out and arrange late check out

we got breakfast included which was also lovely and fresh and the hotel staff arranged us a late check out at 1pm which was really convenient for us

on the first night when i ordered room service the tray had crumbs on it from the previous customer, the wifi didn t work on the

we didn't use the honesty bar or room service but it was great that this could have been an option if we needed it

:) the room is accustomd with an ac unit, which was fantatic as it was a very hot weekend, a minibar stacked with lots of tasty snacks, and a selection of drinks for everyone

appreciated the added treats in room, no room service charge and breakfast was delicious

late check out fee was expensive, £10 for every extra hour

loved the late check out

late check out, 24/7 bar, friendly staff and the room was perfectly suited to us

great convenient location late check out

we arrived early and they were able to sort out an early check in

allowed early check in and late check out. clean. beds comfortable.

did request late check out that they aproved at the rate of 10 / hour

breakfast was excellent and the late check out time was a bonus

wifi is not good.

the gym was exceptional with a good variety of modern equipment

nice late check out (12 (-) we pushed for late check out and another staff member said we could have early checkin and late check out as (+) late check out time (+)location easy check in late check out nearby parking with discount

room service however whatsapped the hotel for extra pillows and toilet roll and had an instant

breakfast not included

room service/cleaning maintenance staff not friendly

comfortable bed, good breakfast, good selection of food for dinner, helpful staff.

clean, comfortable n lived late check out

there was no option for late check out, even though i sent a request well in advance

considering one of the factors of booking this hotel was the late check out

late check out time of 1200 noon for no extra cost = superb staff super friendly = superb reduction

we also liked the check in from 2 pm and late check out of 12 pm

late check out and it was clean

room was exactly as i wanted, spacious, comfortable, with decent free wifi

very gym

laundry on site

there isn t really anything to fault with this hotel. lovely staff, clean room and a good gym.

shower and comfort of the room was excellent and we were aloud a late check out free of charge

room service was on time and lovely, as was breakfast

the kids' facilities in the reception are also a game changer

staff are helpful and friendly. room was comfortable and wifi worked. fridge was handy.

mall fridge,kettle ) our family was

free late check out until 2pm was fantastic

hotel bar was 24 hours

good location, efficient staff clean rooms and restaurant and bar on site

bar food was ok

from some facilities issue

the only option for late check out is 5pm for £30, would be nice to have other options of extra

have late check out for no extra charge

reception desk before booking to check that they offer a late checkout service, was told they did and given the info on the extra charges

like (although i didn't need it on this occasion) the late check out (1200 hrs) as you don't feel rushed in the morning

two room keys late check out of 12 was a bonus room was a good

check in and late check out

accommodated an early check in and late check out

early check in and late check out

excellent breakfast

very small rooms, not clean , not comfort i don't suggest it if you travel with kids

stayed for one night and had a wedding the next day at 3pm, we requested a late check out and was able to have this as it made our stay a lot easier and enjoyable

vicky kept us calm & helped by getting us early check in too

breakfast buffet was brilliant my kids really enjoyed it

lovely room. comfortable bed. great price. free breakfast. restaurant serves many options.

staff were excellent, requested very early check in at short notice

the boss gave us late to check in and late check out

i liked the space in the chalet it was like being at home. the kitchen was very big.

bed, plenty of room and had a laundry

nice spacious cabin comfy beds .nice restaurant and bar on site great stay thanks

the bar and entertainment was good